|
| Home | Hawaii
| Sheraton Keauhou Bay Resort & Spa |
Sheraton Keauhou Bay Resort & Spa in Kailua-Kona, Hawaii |
|
|
Sheraton Keauhou Bay Resort & Spa
78-128 Ehukai St
Kailua-Kona, Hawaii 96740
Call Expedia at: 1-800-551-2409
|
| |
|
Sheraton Keauhou Bay Resort & Spa Reviews
| Traveler Ratings Summary for Sheraton Keauhou Bay Resort & Spa
|
Overall: 4.35 |
Service
4.30 |
Condition
4.48 |
Cleanliness
4.66 |
Comfort
4.65 |
Recommend
87.32 % |
|
| Very nice! |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My wife and I enjoyed a 5 night stay. Although we decided this wouldn't be our favorite island, this definitely was a great place to stay. We thought we received excellent value. Nice pool and restaurant...We frequently ate at the shopping center only about a mile away. Room was large as was the lanai (about 10x10). Great sunset views off the deck. They do charge for self-parking and it is a little bit of a walk, but not too bad.
Reviewed by traveler from Central Calfifornia on July 19, 2006 |
| a great place to stay |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| my wife and I had a fantastic time at the Sheraton. It was by far one of the most enjoyable accomodations we've ever had.
Reviewed by traveler from San Diego, CA on July 19, 2006 |
| Great Family Hotel |
Overall: 4 |
Service
3 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| The hotel is beautiful as it is situated up on the ridge of the blue Pacific Ocean. There is much to do if you are traveling with children. They will enjoy the huge water slide, the waterfalls, and the "beach like" sand area. Only complaint is housekeeping. Rooms were usually not cleaned until late afternoon, (often times at 4:00 p.m.). Also, you will need a car if you want to do any other activities other than swim or play tennis at the hotel. Overall, my son and I enjoyed ourselves-after all it is Hawaii!!
Reviewed by traveler from Tustin, CA on July 18, 2006 |
| Already booking my next trip |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The rooms were very clean and service was top notch. I think for the price you cant beat it. The pool staff was awesome, They went out of there way to make sure my pregnant wife was more than comfrotable. We were on a first name basis with the staff by the end of the trip and were very impressed with there professionalism.
Reviewed by traveler from San Francisco on July 18, 2006 |
| A Rat Trap |
Overall: 2 |
Service
2 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| If you are a couple under 35 with no children, this is NOT the hotel for you. The location of the place, on a nice shore overlooking the Pacific, is far away from anything. The pool is really nice but it's filled by histerical kids so it's tough to get relaxed! The hotel has a shuttle that leaves three times a day to take you to Kailua Kona, the closest town to the hotel (it takes the tram over 40minutes to get there!). As you are stucked in the middle of nowhere, the hotel raises the prices of the food to unbearable prices. One of its restaurants, Kai, has an extremely expensive menu with entrees that range from $30 to 45! Thank goodness we weren't a family of four! Three nights a week, you have Luau at the hotel. The price is not as expensive as other Luau's I've been (around $75.00) and the show is quite good... but the venue is hideous! They use the convention center to do the show and, let me tell you, you feel as if you were crashing someone's wedding. Then they let you out for a fire show (by the toilets!!) We have to confessed that we were shocked by the quality of the hotel. Sheraton uses a new slogan "When you are here, you are family." Well my dears, if this is the way you treat your family -trying to extract every little penny of their pockets-, I would prefer to be an orphan!
Reviewed by traveler from Los Angeles on July 12, 2006 |
| A great place, close, but no too close. |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| This is a wonderful hotel with a great location. Close to a shopping area with all necesseties, but downtown Kona (about a 10 minute drive north) is where to go for food and shopping. If you like Sushi try "Fujimamas" in downtown. We were very impressed with the staff of the hotel and the location. The pool never got over crowded. Not too many kids, a great place for couples. The restaraunt "Kai" at the Hotel is very pricey and not at all worth it. Food is OK, but I recommend only eating there if that is the last resort. Stock up on water and snacks at the shopping center up the road to avoid heavy charges for in room water and dining. Small fridge in all rooms. We will stay here again, if of course we dont fall in love with Kauai next time!
Reviewed by traveler from Aliso Viejo, CA on July 12, 2006 |
| Beautiful pool area |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Wow - what a great place!! Especially if you have kids - the pool slide is fun for kids and adults. Plenty of quiet time after pool closes at 8, georgous ocean view right from the pool area. It has a walkway that you can walk with tiki torches lit, the moon on the water, listening to the waves on the rocks below. The lobby is incredible - no doors no windows - its just open - all the time. The only thing we didn't do was swim with the Manta Rays. We only found out about it on our second to last day and then it was too late to make the reservations. You can watch them from a large balcony that shines a light on them and you can see them feeding. It was great.
Reviewed by traveler from High Desert, California on July 12, 2006 |
| Not Impressed |
Overall: 2 |
Service
2 |
Condition
3 |
Cleanliness
4 |
Comfort
2 |
Recommend
No |
| Walls are too thin (could hear the occupants next room over snoring with TV blarring). I purposely didn't bring any soap products (shampoo, conditioners) for ease of travel, the service maids did leave any of these product until the last day. Complimentary newspapers weren't delivered at all. The service at the Crystal Blue Lounge were not to standard, it took 45 minutes to serve an appetizer (Beef Satay), the waitress did not even attempt to serve us. We had to get up and walk to the bar just to order a beer and a glass of iced tea. This happened twice during my stay.
Reviewed by traveler from Oahu, HI on July 11, 2006 |
| Great family Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great place to stay! The elaborate pool itself was worth the price. The breakfast buffet was very good. Beds were VERY comfortable. Clean and well maintained. No beach at the hotel but a beautiful location.
Reviewed by traveler from Amelia Island, Fl on July 6, 2006 |
| Great Place! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Stayed here on a Sunrise to Sunset package which included a partial ocean view room, buffet breakfast for 2 and mai tai cocktails every evening. Wonderful deal at a wonderful hotel. Would highly recommend and plan on returning next year.
Reviewed by traveler from Orange County, CA on July 5, 2006 |
| 2nd trip to this hotel and it won't be our last |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Sheraton Keauhou Bay is a beuatiful place to stay. There really is something for everyone. It is nice to stay a little bit away from the hustle and bustle of Kona but still just a few minutes from all the action. The pool here is to die for and big enough (it's huge) that it never feels crowded. The whole family loved the water slide. The entire staff was friendly and efficient. The view is breath-taking! You will never want to go home!
Reviewed by traveler from Huntington Beach, CA on July 5, 2006 |
| Awesome! luxury at a reasonable price |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We paid for the upgraded ocean front room. The location, room, concierge, etc. were top notch. We watched sunsets and a group of dolphins from our hotel room. Per other reviews the on hotel dining is expensive. I'd recommend stopping at the Kona Walmart and picking up water, soda, snacks, etc. to cut down on expenses. Our room had an empty mini refrigerator which we used to keep our sodas cold. If you are looking for luxury at a reasonable price, you can't go wrong with the SheratonKeauhou
Reviewed by traveler from Seattle, WA area on July 4, 2006 |
| Quiet and secluded hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| It is located on the southern end of Kona-Kailua strip.
Reviewed by traveler from Seattle, WA on July 4, 2006 |
| Good option on the big island |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Overall, my wife and I were very happy with the Sheraton. Went for a belated honeymoon, and although they do cater to kids to an extent, we still found it to be a relatively quiet, romantic place. Nice that it's a bit off the beaten path also (i.e., not in the heart of the tourist district in Kona). Decent breakfast buffet, great pool, good luau, slightly clueless concierge. All in all, I'd happily go back.
Reviewed by traveler from Chicago, IL on July 3, 2006 |
| Aloha Spirit |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We have stayed on all the islands and this was the most beautiful hotel yet! Pictures don't do it justice! The staff was truly Hawaiian in spirit and we will return again!
Reviewed by traveler from La Habra, Ca. on June 27, 2006 |
| very impressed with the quality of the hotel. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| we were very satisfied the way the hotel looks, the room was always clean. we really enjoyed our stay. and will definetely use it again and again. staff were very courteous.
Reviewed by traveler from Los Angeles CA on June 27, 2006 |
| Excellent Hotel. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel is in a beautiful location with incredible views of the ocean. Also has clean rooms with comfortable beds. The pool, water slide, and scuba diving were alot of fun. You can watch the Mana Rays at night from the hotel. This hotel put our Big Island vacation over the top!
Reviewed by traveler from Allen, TX on June 27, 2006 |
| Great for families with kids |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Be sure to get the amenities or sunrise package to get the buffet breakfast for two each day. Love the "kids eat free" policy. Kids loved the pool with the great water slide. They also loved doing the activities at the Keiki Club when mom and dad went to play golf. Only complaint is that a single room for two adults and two kids is pretty cramped.
Reviewed by traveler from Emerald Hills, CA on June 20, 2006 |
| Great Deal for the Money |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel was so nice concidering the great rate we were offered. They put on a very fun luau that didn't a great job of involving the audience, my wife was pulled up to the front to be taught to hula. The pools were gorgeous and we designed. We loved playing under the artificial waterfall and taking pictures in front of it, they also had a water slide a small lazy river and a shallow beach play area in the pool for kids. The Mai Tai reception was nice, we don't drink alcohol but the bartender made us three different fruit juices in a row, we just asked him to surprise us. We loved the breakfast buffet, they had tons of really great food, a nice spread and selection, it really helped up fuel up for our day. The very best quality of the hotel by far was the conciere service!! The conciere was so helpful and the always had at least two people working so we never had to wait to speak to one and they never made us feel like we need to rush or that they were too busy for us. The conciere gave us great driving directions to anywhere we wanted to go and gave us specific things to do and places to eat. They would plan out a whole day for us and we would carry out the plan to the letter and then we'd have a wonderful day!
Reviewed by traveler from Mesa,AZ on June 19, 2006 |
| Gotta go! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This resort was fabulous! The bed was extremely comfortable. The service was top notch. Everyone was so friendly and helpful. This was our first trip to the Big Island and we would definitely go back and stay at the Sheraton. It was close and convenient to everything. The room had a great view so we could watch the luau without leaving our room. The room came equiped with a small fridge so we stocked it with munchies for the night. The parking lot was well lit which was important for security. The garden grounds were very lovely and the little church was charming, not to mention the huge pool area. The resort is relaxing and calming. Go to this hotel!
Reviewed by traveler from Rancho Santa Margarita, CA on June 13, 2006 |
| If you want to relax, this is the place for you! |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This was one of the most relaxing trips I've ever had. The pool was wonderful with a great waterslide for the kids AND the adults. My husband and I loved the comfortable bed. The room was spacious and had a fairly large patio overlooking the ocean with a table and chairs. I recommend the couples massage on the private patio at sunset. Although, I had a facial after the massage, and I don't recommend that. The restaurant, Kai, had a great breakfast buffet. I don't recommend their dinner.
Reviewed by traveler from San Diego, CA on June 6, 2006 |
| Great Place |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| We were very satisfied with this hotel. The staff was very friendly. It was a very comfortable room, the bed is the best we have ever had in a hotel. We would recommend that you upgrade the room to an ocean view and get the breakfast included. We would return to this hotel and recommend it.
Reviewed by traveler from Denver on June 1, 2006 |
| Tourist trap! |
Overall: 2 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| This hotel nis far from the number of stars given to it by this website. Although the mad service was excellent, the rest less than atractive. A hotel that makes you pay selfpark your car in a lot that anybody from outside the hotel can come in and park for free is less than honest in my opinion! The same goes for the local bar... The location is great...If you can dodge all the traps! Then again who wants to do that ?
Reviewed by traveler from Seattle on May 31, 2006 |
| We would definietely return.. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Prefer higher quality bed linens and bathroom (shower, toilet) could use upgrading. Hotel and grounds were very clean and staff was exceptionally friendly and helpful. On site luau was great and hotel shuttle was very accomodating.
Reviewed by traveler from Culver City, CA on May 23, 2006 |
| Fantastic place to stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Truly enjoyed our stay and can't wait to return. Very friendly people and the pool is great--actually one of the best we've ever seen. Only draw back need more food at leau--we had horders at our table.
Reviewed by traveler from chicago illinois on May 21, 2006 |
| Very Impressed |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| It is a luxury hotel make no mistake. We cut corners by using the self park instead of valet. We were told they had a great restaurant, but we ate at a local restaurants for diversity. The views were fabulous. I booked a couple of spa treatments and the staff was terrific.
Reviewed by traveler from Baton Rouge, La. on May 17, 2006 |
| Beautiful Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This is a beautiful property. The staff is extremely friendly. The Kai restaurant had somewhat poor service, expensive prices but the food was great! Try going down the road by the beach (towards the airport) for other restaurants that are cheaper and overlook the ocean. Ask where Long's Drugs is for water or any toiletries you may have forgotten.
Reviewed by traveler from Makakilo, Oahu, Hawaii on May 10, 2006 |
| very disappointed |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| dead atmosphere -only staff that was pleasant was the front desk staff
Reviewed by traveler from ft lauderdale,fl on May 10, 2006 |
| Fabulous!!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My husband and I went here for our honeymoon and it was fantastic!!! We were treated like a king and queen from the moment we arrived. We can not wait to go back as soon as possible!!!!!!!
Reviewed by traveler from Shorewood, IL on May 4, 2006 |
| Spa and Food |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| the hotel was excellent. the only complaint i have it the quality of the services at the Spa and the quality of the food for the amount they charge was not satisfactory.
Reviewed by traveler from Chicago on May 3, 2006 |
| Very impressed |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel is beautiful, built on lava rock the gardens are a combination of local plants and the lava rock. It is quiet and was not crowded at all when we visited in April. Pool is enormous, great for families, does not get any deeper that 3 or 4 ft in any area of the pool, only setback is that it closes early, it has a sand bottom pool great for small children. Rooms are comfortable, clean and spacious. Beds are very comfortable, I usually cannot sleep the first night at a hotel, but this time I did. I would definitely stay there again. Breakfast is ok, only thing against it is that the buffet is the same every day, fruit, hotcakes or French toast, bacon, sausage, oatmeal, rice and miso soup. But you can order a la carte also, expect higher end prices. Service in the Kai restaurant is not all that great, a gracious, helpful and friendly server was the exception. Service overall could be better, But this hotel is a great place to stay at Kona, I recommend it fully. It is about a 15-20 minute drive from Kona not due to the distance but more due to the 25 mile per hour speed limit on most of the roads. I would definitely go back.
Reviewed by traveler from Phoenix, AZ on April 26, 2006 |
| Great Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We stayed with my wife and my two daughters. We all enjoyed this hotel, it has all the comfort of a 4 stars hotel, magnificent view from our balcony to the ocean and pool. Perfect location, good restaurant and bar facing the ocean with live music.
Reviewed by traveler from NJ on April 25, 2006 |
| Very Nice Place to go |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| RM 1407 or any rooms in this wing of the hotel are the best if you want to have a great view of the ocean without looking out over a parking lot, event venue etc. Great hotel at the end of long string of resorts. Everything is close and make sure to check out the Marina first before booking any sport involving the water. It's close by and really convenient for snorkle trips, kayak rental etc. Choose the breakfast option - there is no other place to go close by and you will pay 3 times as much if you order from the menu.
Reviewed by traveler from San Francisco on April 25, 2006 |
| Great for families |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The Sheraton is a lovely hotel. It is perfect if you are traveling with children. They have a wonderful swimming pool which is geared towards children of all ages. The rooms were comfortable but a little small for a family of 4. But the service was great. The check in was easy, restaurant was good,and the pool personnel were very friendly. It was located in a great spot and was always sunny and warm while the rest of the island tended to be overcast or even rainy.
Reviewed by traveler from Los Angeles, CA on April 18, 2006 |
| Wonderfully Relaxing Stay |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The pool is great for children under 12 with the water slide and sand pool. The attraction for my 14 year old was the ability to take scuba lessons in the pool and get a certification to dive locally. The only negative during our stay was the pool table was not kept up which disappointed my son who really enjoys playing.
Reviewed by traveler from Seattle , WA on April 18, 2006 |
| very very good hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
No |
| Cant wait to go back next month
Reviewed by traveler from Phoenix, AZ on April 18, 2006 |
| Sheraton Keahou-Big Island |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Nice hotel with great pool. Lots of families. I received breakfast package as part of deal. Wouldn't pay for it otherwise as it was very expensive.
Reviewed by traveler from Oakland, CA on April 18, 2006 |
| Not impressed |
Overall: 1 |
Service
1 |
Condition
2 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| The food was bad, service was bad, no service by the pool, It us not a 3-star hotel
Reviewed by traveler from Arizona on April 15, 2006 |
| Kids loved the pool! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great location - a short car ride to both the Kona/Kailua shops & restaurants and South Kona beaches. Great waterslide. The pool and hot tubs were warmer than at the other luxury resort we stayed at and also the south Kona area was less windy than farther north -- this made for some great family poolside afternoons/evenings.
Reviewed by traveler from Seattle area on April 15, 2006 |
| Still A Favorite |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| After many fond memories at the Kona Surf, we were thrilled to add more with our children and thoroughly enjoyed our stay at the new Sheraton Keauhou. Highly recommend the breakfast buffet, it's a great way to start out your day in paradise! The pool is fantastic for the keiki --would come back without hesitation. Mahalo for the great getaway in paradise.
Reviewed by traveler from Bend, OR on April 5, 2006 |
| Very Impressed with the hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Was pleasantly surprised by the greeting at the hotel with fresh towels to freshen up before you get to the front desk and also by the beautiful setting of their gathering area which has huge windows that are left open for fresh air and the sound of the ocean. Tastefully decorated, lovely live floral arrangements, clean pool, nice breakfast buffet.
Reviewed by traveler from Chicago IL on April 5, 2006 |
| Pool's a dream for kids 6-60 |
| |
