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| NH Krystal Vallarta |
NH Krystal Vallarta in Puerto Vallarta, Mexico |
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NH Krystal Vallarta
Avenida Las Garzas
Puerto Vallarta, Mexico 48300
Call Expedia at: 1-800-551-2409
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NH Krystal Vallarta Reviews
| Traveler Ratings Summary for NH Krystal Vallarta
|
Overall: 3.76 |
Service
3.95 |
Condition
3.71 |
Cleanliness
4.07 |
Comfort
3.56 |
Recommend
82.93 % |
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| Krystal family vacation |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| My family of 11 adults and 3 children stayed for one week. The service surpased my expectations. Most reviews said the serivce took hours. I called twice to replace light bulbs in seperate rooms and the problem was fixed within 15 minutes. My rooms were clean and ready when I arrived. The front desk was very helpful and friendly. The hotel is broken into sections. There are pools and fountains everywhere. Even when it was packed you could still find a pool with no one at it. Massages were $35USD for 80 minutes. Need I say more. The ocean front rooms were very nice but the beds were hard. The cleanliness was good for Mexico. It is not the US - there will still be some specs of dirt after they clean. The resturant Bogarts was spectatcular! The food delicous, service was beyond anything I have experinced before. All the women were given lush pillows to put under their feet while they ate! It was crazy the differnce it made in comfort. This is a must. On tuesday night there is a buy one meal get one free special from 6-7pm due to the mexican feista at the hotel. Over all I enjoyed myself. A fre dollars for a taxi to downtown or the airport. Walmart and Sams club two mintues away. Location was great. No qualms with this hotel. If you are looking for luxury. This is not it. Very nice but not luxury.
Reviewed by traveler from Modesto, CA on May 17, 2006 |
| Great Pool! Hotel is ok. |
Overall: 3 |
Service
2 |
Condition
2 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| We stayed at this hotel for 4 nights. They have a great pool and excellent service at the pool although, we booked an ocean view room which they didn't have any available when we arrived. They brushed it off like it was no big deal. I expressed to the manager we paid extra for the ocean view room and then they knew that had to do something. We ended up waiting for 4 hours for a room, but they ended up putting us in one of their suites, which I believe was one of their time shares. We had a big suite with our own private pool. The only bad thing was, this suite was very very run down. It need alot of maintaince. We over looked the maintaince issues, since we didn't spend much time in our room anyway. The front desk staff is very very slow and they don't speak very good english. Good Luck! Oh, and the beds are as hard as a rock. You might want to bring a foam pad if you don't like a hard bed. The pillows also feel like you are sleeping on a big sack of flour. On our last night, the spa owner approaced my husband and I for a couples massage, two 75 minute massages for $60.00, which was wonderful!!! It made the entire hotel ordeal seam much much better. I think if we ever go back to Puerto Vallarta, I don't think we would stay in this hotel again. It's ok, but just really old and needs maintaince.
Reviewed by traveler from Olathe, Kansas on May 13, 2006 |
| We liked it so much we bought a time share! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Family was in aah as soon as we arrived. Beautiful architecture,clean private beach,huge pool,awesome club. The staff was unbeliveably nice and spoiled us. We liked it so much we bought a time share!
Reviewed by traveler from California on May 10, 2006 |
| A great place to stay! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This was our second trip to Puerto Vallarta. This is the first time we stayed at the NH Krstal. It was a fantastic hotel. It's located right on the beach and has great swimming pools overlooking the ocean. The front desk was very helpful and all spoke perfect english. It has a very old style Mexican theme, and is full of wonderful landscaping.
Reviewed by traveler from Salt Lake City on May 6, 2006 |
| hotel |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
5 |
Comfort
5 |
Recommend
No |
| hotel was old and not clean. Club rooms were nice and good view, but the food at the resort was the worst I had in vellarta. Dont stay there.
Reviewed by traveler from san diego on May 3, 2006 |
| fair to less than average |
Overall: 2 |
Service
2 |
Condition
3 |
Cleanliness
3 |
Comfort
2 |
Recommend
No |
| The pools and view were nice. The hotel had a nice old style mexican style but the general maintenance was poor. The beds were very poor especially the mattress...hard We were fairly happy about the proximity to old town vallarta so we didn't spend much time at the hotel other than the pool. The breakfast was more expensive but the buffet style served children well.
Reviewed by traveler from Seattle on April 26, 2006 |
| Beautiful, Peaceful, Fun, and Unique! |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| My sister and I (25 and 23 yrs. old) stayed here for 6 nights in April and would return in a heartbeat. The resort looks like an authentic Mexican village, which makes it very unique and beautiful. Fountains are around every corner, which enhance the resort's beauty. The resort offers everything from choice of pools, bars, restaurants, day/night activities, excellent food - well worth the all-inclusive, and all of this is surrounded by a very friendly staff. The grounds are well-maintained, the pools are clean, rooms are bug-free, and everything is very peaceful. Good place for families, singles wanting to have fun, place to have a wedding, or honeymooners. The one downfall was the beds were a bit hard, but overall this resort exceeded our expectations and we will return!
Reviewed by traveler from Chicago, IL on April 23, 2006 |
| A Good Family Resort |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| It is not a luxury resort but a nice family resort. The kids enjoyed it, but if you are looking for an exclusive place, this is not it. They open the place up to transients who obtain day passes, as well as to cruise ship passengers, so it takes away your privacy and exclusivity. You also compete with the transients for pool lounge chairs which is not fair. The beds are way too hard. The food is good. There are not enough bars. Only pool bars. We had the all inclusive which worked out well for us. There is not enough to do on the resort so you need to arrange for day trips, snorkling, or just rent a car and go into town. For dinner, they offer a buffet in the main area and two restaurants on location which require a reservation, but they have limited menus. If you go off the menu, you can pay for side dishes, or pay $20 and order off the house menu (which at Bogarts is excellent...a lot of flaming dishes). Not enough dinner choices on location. Not enough activities for kids on location. The concierge service is a joke. Everyone is trying to sell you a time share and the prices are jacked up compared to buying it on your own (they get a cut of the action). All and all it was nice, but lacked in several areas.
Reviewed by traveler from New Jersey on April 19, 2006 |
| Great place, but the beds were hard as a board. |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
4 |
Comfort
1 |
Recommend
Yes |
| Would stay again. Enjoyed all the pools. The beds and pillows were so hard it did make it hard to sleep. The grounds were very beautiful.
Reviewed by traveler from mount airy maryland on April 19, 2006 |
| Hotel Satisfaction |
Overall: 3 |
Service
4 |
Condition
2 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| Only to say that I think this Hotel could be great for family with childrens due all the garden they have; however, there is no much to do with children there, I mean that if they have the oportunity with this target, they would have to developed. I didn't go with children, and I though I would not come back because I think there is a lot to do in terms of maintenance, thinking that is not a chip hotel, it would have to be very good on this. On the other hand, I didn't like that boat/cruiser that came to Puerto Vallarta, they had the option to spend the day in the Hotel, which make the hotel full of people and not very clean. I think they have an oportunity with families if they do much more maintenance and they focuse on families with children. On the other hand, their menu have for the pool, fat stuff and they didn't have like fruit and other light food.
Reviewed by traveler from Mexico City on April 12, 2006 |
| One of Puerto Vallarta's nicest hotels |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The Hotel was beautiful. It looked like it's own villa. Many room and suite styles available to choose from. Continental breakfast and mid afternoon snacks were exceptional. Especially if you have kids. The sunsets from our balcony were extraordinary. The staff people were very nice and acommodating. We were extremely pleased.
Reviewed by traveler from Basalt, CO on April 11, 2006 |
| Old Mexico Atmosphere |
Overall: 4 |
Service
5 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| On a timeshare exchange, we got 2 units. Our friends were immediately put off by a fishy odor in their unit. They requested another room the next morning and were promptly moved. These timeshare rooms are old, but clean. The beds are hard, but a thick pad will be provided on request. Spent an additional night in their Villa Hotel rooms. They are not as clean as the timeshare units, gritty floors. The food at the big restaurant was okay, but we preferred dining downtown. Be careful charging resort meals to your room. They automatically add a tip onto your bill. We tried Bogarts and it was everything we expected, and more. Would skip the Fiesta, it was rather corny, but okay for kids. The pools and public areas are clean and well-maintained. Although we were not traveling with children, this resort seems ideal for families. The staff was helpful and courteous. Loved the layout of the resort. It has a real Old Mexico Atmosphere with its cobbled roads and pathways. Be careful walking, though, as some of these are worn and can be treacherous. Be sure to indulge on a massage. An excellent treatment, and a great value (wish I had taken advantage of it more than once!). Nice clean beach with plenty of lounge chairs and palapas for shade. The local handicraft sellers on the beach were a nuisance to some, but I thought they were charming. Overall, I thought this was a great resort with lots of charm. I would go back there, but life is short and there are lots of other places to see.
Reviewed by traveler from Cape Cod, MA on April 10, 2006 |
| Great Experience |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| As our second year of vacationing in Puerto Vallarta we really enjoyed our stay at the Krystal. The location is wonderful, close to the city and Marina which are different, yet both dynamic locations to visit. We decided not to do an all inclusive plan which was a great decision, as we took many day trips which we all enjoyed. The people, prices, and history of this beautiful city will keep us coming back for years. I can't say I have any negative thoughts or comments about vacationing in this wonderful town. Yes... some of the standards might not parallel ours in the states but many of theirs exceed ours so it's a "wash" as far as I'm concerned.
Reviewed by traveler from Chicago, IL on April 5, 2006 |
| Good Hotel, but there are a lot better |
Overall: 3 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| The hotel is definately old but charming. The layout takes some time getting around since it is set up like a small town instead of your run of the mill hotel. A few problems in this layout is that there are plenty of large areas for people to congregate. Try several nights of 18 year old american kids drinking and yelling...wasn't too good to sleep in. The hotel seems to thrive on the younger "party weekend" business and they cater them at the expense of other guests. The checkout process took near an hour, as they had someone go check your minibar expense list before the ONE person working the checkout desk waited. Not bad overall, but I have had much better service and rest at other area hotels.
Reviewed by traveler from Glendale, CA on March 28, 2006 |
| Will Return |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Will probably return to this hotel, but it is not the same as the previous owners
Reviewed by traveler from Barrington Hills, IL on March 21, 2006 |
| Had the greatest time!!!!! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Wow, what to say.....This hotel is beautiful. The beach is nice and water is very pretty. We did the all inclusive and had as much to drink as we wanted! We all had a great time. The buffet is very good, nice selection of different foods every nite. We made reservations at Bogarts and were very impressed at the food there. 3 menu items per person and drinks all included for free. I am surprised at the bad reviews for this hotel.....because we all just loved it! The beds are not the comfiest, but I have heard most are that way in Mexico. The service is awesome and we will be going back next year for sure!!!!!
Reviewed by traveler from OKC,OK on March 13, 2006 |
| Not impressed |
Overall: 2 |
Service
2 |
Condition
1 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| This place is a dump, especially for the outrageous rate we paid. The grounds and pools were very nice but the room itself was dirty, needed maintenance, and wasn't even ready until 3 hours after check-in time. The line of people complaining was almost as long as the check-in line we waited in for 55 minutes and no one was compensated for anything.
Reviewed by traveler from St Paul, MN on February 28, 2006 |
| Can't wait to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Charming atmosphere, gracious staff, beautiful setting, comfortable, and quaint
Reviewed by traveler from Bellaire, Michigan on February 9, 2006 |
| Wonderful experience! Beautiful grounds, great people, good service, comfortable beds... |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We had never been to PV before, and wasnt sure where to stay. Upon arrival, the service was immediately impeccable. The staff was friendly and very helpful; the entry/hotel lobby was so georgous we just walked around and looked for a few minutes. My grandson is disabled, and the staff was very accomodating, making sure of his comfort and offering information regarding things outside of the resort. The grounds were very well kept, as was our room, (we stayed in the Krystal Ocean section), and the view was beautiful. Our beds, even for my brother with a bad neck, were soooo comfortable! We slept well. The food was great in the restaurants on site, but a little family owned restaurant across the street and to your left about 50 yards or more was also verrry good! And less pricey. I would love to go back!
Reviewed by traveler from Tacoma WA on January 24, 2006 |
| I can't wait to go back!! |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
1 |
Recommend
Yes |
| The beds in the older part of this hotel are rock hard. They were pretty bad. That was the ONLY negative. The staff is the most friendly I've ever experienced. We weren't at the pool for two days, and when we came back more than two people noticed! "Senor! Where you been? We thought you left!!!" We loved the Krystal so much we bought a time share. I can not WAIT to go back!!!!
Reviewed by traveler from Minneapolis, MN on January 19, 2006 |
| Great vacation! |
Overall: 4 |
Service
5 |
Condition
3 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| The Krystal is an older lodging complex with lush vegetation and Mexican architecture. Our room was newer and just fine. Other units we saw were in need of maintenance and repair. Overall, this is a wonderful place to stay, and Puerto Vallarta has countless things to see and do. We'll return next year.
Reviewed by traveler from Birchwood, Wisconsin on January 18, 2006 |
| Very Pleased with this Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We had a great time at this hotel and would definitely go back. A very quiet and relaxing resort. The beach was great. Wish we could have stayed longer.
Reviewed by traveler from Poplar Bluff, MO on January 4, 2006 |
| Nice, but not worth the money |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
2 |
Comfort
2 |
Recommend
Yes |
| Hotel was very noisey. Food was OK, but not worth the price. Grounds were very nice. Massage was well worth the price, best part of the Hotel. Last day no hot water for showers, when reported they seemed not to care.
Reviewed by traveler from Union City, CA on January 3, 2006 |
| I've stayed in better hotels than this one |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
2 |
Comfort
4 |
Recommend
Yes |
| Positive feedback ----------------- 1. The ambience of a mexican village is fascinating. 2. We were treated to a continental breakfast every morning which was reasonably good, followed by afternoon happy hours. We didn't sign up for an all-inclusive package. 3. The swimming pools and jaccuzis have ample room and are well maintained. Negative feedback ------------------ 1. Room service is very slow. They clean the room between 3pm - 4pm, sometimes even later. 2. Hard matresses may cause back pain after a night sleep. 3. High ocean waves rock the 3rd floor room. It may feel like going through small earthquakes.
Reviewed by traveler from San Jose, CA on January 2, 2006 |
| Had concerns, ut all turned out well. |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We booked our stay at the NH Krystal on somewhat of short notice. The internet pictures looked nice and the price was right, but after diging further we started reading some really bad reviews, we got real worried. I am pleased to say that we had a great stay at the NH Krystal. The grounds are beautiful, the main pool is great and the beach is realy nice. Is it a 5 star resort, no, but it was more than adequate. Our room was clean and the staff attentive. The restaurants on premises were really good, especially Kamkura, the Japanese restaurant, we did not eat at Bogarts, but heard nothing but rave reviews about it. The beach vendors did get old, but a simple "no, gracias" sent them on their way. We heard alot about rude staff, we didn;t experience it. My advice when reading reviews; People who write good reviews are being sincere, people who write really scathing reviews probably are hard to please in the first place.
Reviewed by traveler from Minneapolis on December 27, 2005 |
| Good for money |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
2 |
Recommend
Yes |
| If you are looking for an inexpensive hotel this is the place to go. The rooms were okay but not fantastic. The pools and the grounds were beautiful and spacious. The beds and pillows were extremely hard and uncomfortable.
Reviewed by traveler from Chicago, IL on December 20, 2005 |
| Off-Season Bargain |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
2 |
Comfort
3 |
Recommend
Yes |
| In the off-season, this resort is an excellent bargain. The older sections are very dated and need upgrading and maintenance. It has the best pool/beach on the north side of town.
Reviewed by traveler from Chicago, IL on December 14, 2005 |
| Will return. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We stayed at the club and were pleased with the continental breakfast and cocktails presented to guests. Transportation to and from lobby to club was welcomed.
Reviewed by traveler from Massachusetts on December 14, 2005 |
| Great location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| This is a nice hotel in a beautiful location with an awesome pool and nice beach cabanas. The main disappointment was the fact that the bed was hard as a rock and we couldn't leave our ocean front balcony door open at night.
Reviewed by traveler from Los Angeles on November 14, 2005 |
| Beautiful Hotel |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Nice place to stay. A couple of decent restaurants on site. The Villas with the private plunge pools were really nice--very private. "Welcome Packages" are really 1 1/2 hour condo sales presentations promising "discounts" on massages, etc. at the hotel. Many people tried to give us the "welcome here" and this was tiresome. As it turns out, if you pay cash, 1 hour and 15 minute massage is only $33, the "discount" after an hour and a half painful presentation winds up being $2 off and a free breakfast.
Reviewed by traveler from Denver, Colorado on October 19, 2005 |
| Exceptional Service at an exceptional price from Expedia! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| NH Krystal Vallarta is an older property that is very well maintained, and the people who work there make your stay worth while. We stayed in building 2, however we were showed the new addition to the hotel that overlooks the ocean. It's a great place to stay, although the beds were very hard. Other than that, you can lounge by the pools and order drinks or food from the bar and conveniently charge it to your room, or just relax in the giant pool area that overlooks the ocean. It's a breathtaking view from the 7 pillars! I'll be booking soon just so I can return for the most heavenly massage at the on site spa. It's the best 1hr plus massage for $35 US! Thanks Expedia for the incredible deal!
Reviewed by traveler from Dallas, TX on September 15, 2005 |
| Lobby/counter staff terrible |
Overall: 2 |
Service
1 |
Condition
2 |
Cleanliness
3 |
Comfort
2 |
Recommend
No |
| Traveled with Expedia for first time. Thought I purchased all inclusive only to find it wasn't upon arrival. Hotel staff very unhelpful and concierge worked really hard to "sell" us on a promotion (ie.timeshare talk) all after a long day of travel & no support from hotel regarding inclusive issue. Felt like dealing with a used car salesman. Would not recommend staying here - hotel looks run down.
Reviewed by traveler from Antelope, CA on September 6, 2005 |
| Very Nice Mexican Villa Style Hotel! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| If I ever go back to Puerto Vallarta, I am defenetly comin back to this hotel! The staff is nice, the rooms where comfortable, the bar and pools are awsome! Its only five minutes away from downtown. Not to mention its a beautiful area in there! I highly recommend this place if you want to have a good relaxing vacation!
Reviewed by traveler from Ventura, CA on August 25, 2005 |
| I'ma Huge fan of this place ! |
Overall: 4 |
Service
3 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I plan on coming here and stay longer next time.
Reviewed by traveler from St. Helena,ca on June 23, 2005 |
| Great Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We had never booked a hotel on Expedia and we were worried that it wouldn't be what we expected. The Krystal Vallarta exceded our expectations. The pool was superb!!!! The service was great. Everyone was very helpful. We had ocean view rooms that were ideal. Check out is extremely slow so we should have done it the night before. Otherwise everyone was very good.
Reviewed by traveler from Nebraska on June 2, 2005 |
| Krystal |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| This hotel is a $5.00 cab ride away from all the major sites of PV. The pool is one of the best in all of PV, the two swim up bars are fantastic. SPA services were $30 cash for a 75 minute massage...We love this hotel
Reviewed by traveler from Temecula, CA on May 25, 2005 |
| very impressed will go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| very clean and friendly
Reviewed by traveler from genoa Illinois on May 17, 2005 |
| Enjoyed my stay very much |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The grounds are lovely, the room was lovely and I really enjoyed all the beautiful pools! The open air resturant by the sea was just wonderful. I really had a grand time...
Reviewed by traveler from Meeker, Co. on May 9, 2005 |
| Beautiful setting for a beautiful wedding |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We chose the hotel because of it's authenic Mexican charm and beauty. It is unlike any "High-Rise" hotel. Located right on the ocean, it offered serenity and peacefulness. We were married at the 7 columns that overlook the ocean at sunset. The hotel handled all the arrangements via email and did a spectacular job. Our guests were treated regally and all had a marvelous time.
Reviewed by traveler from Meeker, Colorado on May 4, 2005 |
| Vallarta's best |
Overall: 5 |
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