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| Sheraton Gateway San Francisco Airport Hotel |
Sheraton Gateway San Francisco Airport Hotel in Burlingame, California |
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Sheraton Gateway San Francisco Airport Hotel
600 Airport Blvd
Burlingame, California 94010
Call Expedia at: 1-800-551-2409
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Sheraton Gateway San Francisco Airport Hotel Reviews
| Traveler Ratings Summary for Sheraton Gateway San Francisco Airport Hotel
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Overall: 4.03 |
Service
3.92 |
Condition
4.05 |
Cleanliness
4.32 |
Comfort
4.32 |
Recommend
75.68 % |
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| Great Bed |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I enjoyed staying here, especially the bed - one of the most comfortable I have sleep on in hotels. I ordered room service and it was very quick and excellent. The shuttle service back and forth to the airport was excellent. Highly recommend the hotel.
Reviewed by traveler from Las Vegas on June 6, 2006 |
| Staff...the best! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Every person I had occasion to interact with was friendly, helpful, and, in my opinion, had a sense of excellence about their jobs. I was helped through a credit card emergency. As I was on my way out of the country the next day, I was frantic. Staff knew what to do, had good suggestions to persue, and kept me calm through a long evening. Problem resolved the next day and I went on my flight as scheduled.
Reviewed by traveler from Alaska on May 28, 2006 |
| Great experience |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We enjoyed the hotel, the only problems we had was with the room keys on one of the rooms we had and the staff did finally resolve the problem. We also felt that the information regarding the cost of the BART and Muni was given to us incorrectly. We were told that they would cost as much as a taxi and in truth the taxi was $75.00 one way to Pier 39, where the return on the Muni-Bart system was much faster and only cost us $7.00 per person, which times 4 people was still cheaper and just as fast as the taxi.
Reviewed by traveler from Las Vegas, NV on May 4, 2006 |
| Great Experience, can't wait to go back! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| From day one, we were treated with respect and courtesy. The hotel was clean and the employees were professional. Our room was beautiful--free wifi is available, from the room. Shampoo, Conditioner, Lotion, Body Scrub, Face Wash, Body Wash, and robe were waiting for me (a new one each day) to come home and enjoy the awesome shower. We had a beautiful view of the bay, from our room. And, despite being so close to the airport, it was VERY quiet. Room service is brought up in 30 min. or less, or its free (and it was never more than 15 min.) And, although there was a huge wedding going on, it was never loud and service was alway prompt.
Reviewed by traveler from Dana Point, CA on May 3, 2006 |
| Comfort and Peace |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I found this hotel very peaceful. It was away from city bustle and yet not to far from downtown. The room was clean and spacious and the price was just great for a weekend getaway. I recommend this hotel for San Francisco travlers.
Reviewed by traveler from Los Angeles, CA on April 24, 2006 |
| Wasn't happy with the service we received |
Overall: 3 |
Service
2 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| While the accommodations were cleanly and comfortable, I found the staff to be less than hospitable and not very informational about their own establishment.
Reviewed by traveler from Carmel, CA on April 19, 2006 |
| OK, but seems a little tired |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| This hotel seems primarily to serve business travelers depalaning at SFO and is geared to this clientele. The restaurant is small but very adequate, parking is within the building and easy to access, the service was prompt and courteous. It is a good hotel, not great, but for the traveller it is more than acceptable.
Reviewed by traveler from Austin, TX on April 18, 2006 |
| Nice hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Nice well appointed rooms and near downtown and BART station. Take the shuttle to BART. Only downside is the $13 per day they charge for parking.
Reviewed by traveler from Chicago on April 5, 2006 |
| Great value |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Staff were pretty organized and the stay was great.
Reviewed by traveler from New Jersey on April 5, 2006 |
| Over rated, not a 4 star hotel |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| This hotel is more like a 3 star. I am a frequest traveler and stay in 4 and 5 star hotels and this hotel was not impressive.
Reviewed by traveler from Los Angeles on April 3, 2006 |
| Excellent Hotel near SFO |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Sheraton Gateway San Francisco Airport Hotel is a beautiful hotel right on the SF Bay and only a few minutes from SFO. The staff was very friendly. Rooms were excellent with linen sheets and very comfortable beds. There is a paved trail starting from the parking lot and going out along the bay - an excellent break for someone who has been crammed into a plane for hours.
Reviewed by traveler from Crescent City, CA on December 14, 2005 |
| Nice and convenient near the airport! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Its a nice hotel overlooking the bay. Its convenient and close to the airport. Staff is polite and helpful. I would definitely stay there again!
Reviewed by traveler from Los Angeles on November 23, 2005 |
| Not bad |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I got a good deal on this hotel-- it was an ok place to stay, but nothing special. Overall, I would stay there again.
Reviewed by traveler from Monterey, CA on November 16, 2005 |
| Not Impressed |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| The airport shuttle was always late. We had to have our key redone almost everytime we left the room-it was a pain in the butt!
Reviewed by traveler from Eugene, OR on November 2, 2005 |
| great hotel |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| hotel is located near sf airport. very nice place. room staff - excellent. only drawback - very small jacuzzi - other than that - i would recommend this place to stay if you have a car to get around (@ 20 miles from city)
Reviewed by traveler from buffalo, ny on November 2, 2005 |
| Good value for money |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Ita a good hotel for the price you pay. nice comfortable rooms and close to the SFO airport
Reviewed by traveler from India on November 1, 2005 |
| Top notch service |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I found the hotel staff to be extremely courteous and helpful. My room was well appointed and very comfortable. I will definitely stay at the Sheraton Gateway on my next trip to San Francisco.
Reviewed by traveler from Waverly, PA on October 26, 2005 |
| good choice |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| convenient to SFO and Burlingame jogging/walking trails; excellent food as well
Reviewed by traveler from Allentown, PA on October 20, 2005 |
| If I ever go back to San Francisco, would love to stay here. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel was wonderful, the only thing that I would like to see is the topfloor lounge change to have beer, and liquor. Other than that the stay was very good. I would tell anyone to stay there.
Reviewed by traveler from Jackson,TN. on October 19, 2005 |
| very nice place to stay, i would go back. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I liked my room and my bed slept very well.
Reviewed by traveler from Pasadena,ca on October 18, 2005 |
| Wonderful stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My husband and I were very impressed with this hotel. We stayed on the 14th floor and had a great view of the water. The staff was very friendly and helpful. Beds were extremely comfortable. Anytime we're in the area, we will definately stay here!!
Reviewed by traveler from San Antonio, TX on October 16, 2005 |
| Nothing to complain about |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel is nice. Concierge had a ddep accent and was a little hard to understand. Not much to do around the hotel, however, hotel has indoor pool and a decent work-out center.
Reviewed by traveler from Hawthorne, CA on October 11, 2005 |
| Good place to stay! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Nice view of the water. great walking path by the water really close to the hotel. Good service, clean rooms.
Reviewed by traveler from San Diego on October 11, 2005 |
| Would stay there again |
Overall: 4 |
Service
5 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Good location
Reviewed by traveler from Seattle. WA on October 4, 2005 |
| Good to see sea |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The coast near the hotel was good
Reviewed by traveler on September 27, 2005 |
| s'Okay, I guess. |
Overall: 3 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| 1. The $13 parking fee was a surprise, and turned a very nice rate for a hotel of this quality into an average, no-bargain cost. 2. They need to work with their card-key system - lots of fumbling and two trips to the lobby to get the room key and parking keys to work right.
Reviewed by traveler from Angels Camp CA on September 7, 2005 |
| Not impressed |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| We think was a goob experience.
Reviewed by traveler from Miami,FL on July 21, 2005 |
| Only one problem |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| A quest in the room next door came in late, about 1:30 AM and turned the TV on high which woke me up. I pounded on the wall to no avail. I called the front dest who promised to get security to handle it, and finally, I called the neighboring room myself and got him to turn it off. I expected better insulation between rooms at a "4 Star" hotel. The resturant breakfast menu was not as good as the prices indicated it should be and I found the Joe's Eggs very moist to soggy and tasteless. Dinner was quite good and I recomment the New York Strip. The staff was very nice, the shuttle was clean and timely, the garage was clean and safe. Altogeather is was good to very good.
Reviewed by traveler from San Diego, CA on July 19, 2005 |
| Maybe 3 star, definitely not 4 star |
Overall: 3 |
Service
3 |
Condition
2 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| Restaurant is 4 star. Room isn't - maybe 3. Number of personnel during check in not enough.
Reviewed by traveler from Macomb, MI on July 19, 2005 |
| Pretty good, but better options available at same price |
Overall: 3 |
Service
5 |
Condition
3 |
Cleanliness
3 |
Comfort
4 |
Recommend
No |
| The desk service was top notch as was the resturant staff. The room and hallways were a bit musty. There are similar priced options in the area that are better choices.
Reviewed by traveler from Phoenix, AZ on July 19, 2005 |
| Not at all impressed |
Overall: 2 |
Service
2 |
Condition
1 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| This hotel was listed under a 4 star, which I strongly disagree. I expected more from a 4 star hotel. The front desk service was bad. The hotel itself was poorly maintained. The hotel and everything in it was old. I have no intention of ever returning to this particular hotel.
Reviewed by traveler from Broomfield, CO on June 17, 2005 |
| Better than average |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| From the reviews that I found on this hotel, I thought it would be better. It looks old. Also the hot tub that is advertised is tiny and didn't look too clean. The pool was nice. The room service meal we ordered came quickly and was good. Staff was accomodating.
Reviewed by traveler on May 24, 2005 |
| Hurry up and wait |
Overall: 3 |
Service
2 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| I was disappointed with the Reception Staff. I am a preferred member of this hotel...but it took over 40 minutes to check in. I was even standing in the "Preferred Guest line"...and the staff continued to check in others that came into the hotel after me. Checking out was another story...took over 20 minutes...extremely slow staff. I will not stay again at this hotel. Also- watch out for the parking fee...about $15/night.
Reviewed by traveler from So. CA on May 18, 2005 |
| I'd go again |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Thought it was a great place to stay because it was close to downtown San Francisco and they allowed my puppy to stay free. Very nice people that worked there as well; very helpful and polite.
Reviewed by traveler from Fallon, NV on May 17, 2005 |
| Nothing spectacular |
Overall: 3 |
Service
2 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| Internet in the room not the same as the system in lobby. Requires separate charge and login. Not so convenient. Location isolated, not convenient without a car.
Reviewed by traveler from Hong Kong on May 15, 2005 |
| Awesome Hotel for the Price - but be careful other related expense |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Overall, it's a nice and cozy hotel with a nice view. However, parking is not free and the Sunday brunch is expensive.
Reviewed by traveler from Los Angeles, CA on May 5, 2005 |
| Parking |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The information on this hotel did not include the fact that parking was not included in the rate. There was an additional $13 required for parking.
Reviewed by traveler from Incline Village, NV on April 26, 2005 |
| Good as an airport stopover. |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We were on our home from the orient and needed a one night stop over to break the trip up. The hotel was very comfortable. The only problem we encountered is the availability of the shuttle to transport us from the airport to the hotel. It took almost half an hour for the shuttle to come from the time we called.
Reviewed by traveler from Barrington RI on April 19, 2005 |
| Ugly Hot Tub |
Overall: 2 |
Service
2 |
Condition
1 |
Cleanliness
3 |
Comfort
3 |
Recommend
No |
| Their hot tub is nasty, has lots of black grease on the side that all the cleaning people ignore. In addition to the grease it is rather small, so even if you risk it . . . it will only be in one of the two seats. No heat control either, it is rather cold for a hot tub to save money. All very surprising for a hotel that is supposedly 4 stars.
Reviewed by traveler on March 4, 2005 |
| not impressed |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
2 |
Recommend
No |
| I was disappointed with the beds. The sheets had not been changed and the matresses were very uncomfortable. The bed were not like the ones advertised.
Reviewed by traveler from North Brunswick,NJ on March 1, 2005 |
| Recomend Continental breakfast |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I am recommending if they can set up a continental breakfast even just fruits, danish and drinks such as coffee, tea, and juices for the guest. thank you.
Reviewed by traveler from Peekskill, NY on February 28, 2005 |
| very accomodating staff |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| excellent customer service, willing to assist and meet guest needs with grace and friendliness.
Reviewed by traveler from Bay Area, California on December 27, 2004 |
| Overall stay was great! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The Sheraton hotel in Burlingame California was great...
Reviewed by traveler from Las Flores California on December 17, 2004 |
| Not impressed |
Overall: 2 |
Service
2 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| The rooms were definitely comfortable and clean, the beds were GREAT, however the staff has got to go! The front desk was curt, and acted like I was a total waste of time because my out of state card was giving problems. The concierge was no help at all, and didn't try. Even the guy in the parking garage had a "get out of my face" attitude. I will not be going back there by any means.
Reviewed by traveler on December 17, 2004 |
| Beautifully Decorated for Holiday Season |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| When we arrived, the Hotel was beautifully decorated for the Holiday Season and everyone was very nice. We really enjoyed our stay.
Reviewed by traveler from Romeoville, IL on December 10, 2004 |
| Best Bed I Ever Slept In!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The bed and bedding were heavenly. Rooms were large and very clean.
Reviewed by traveler from michigan on December 10, 2004 |
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