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| Serrano Hotel - a Kimpton Hotel |
Serrano Hotel - a Kimpton Hotel in San Francisco, California |
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Serrano Hotel - a Kimpton Hotel
405 Taylor St
San Francisco, California 94102
Call Expedia at: 1-800-551-2409
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Serrano Hotel - a Kimpton Hotel Reviews
| Traveler Ratings Summary for Serrano Hotel - a Kimpton Hotel
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Overall: 4.54 |
Service
4.65 |
Condition
4.49 |
Cleanliness
4.65 |
Comfort
4.30 |
Recommend
100 % |
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| incredible |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| incredible experience. I love kimpton hotels, the monaco on the same block is also as nice. they give you a paper in the morning and everyone there is happy to be working there. the tenderloin/union square proximity to me is a plus, to some it may be a negative as there are a lot of panhandlers.
Reviewed by traveler from LA on July 5, 2006 |
| Nice hotel |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| I enjoyed the fact that the outside noise was minimal. I have stayed at several hotels near Union Square and the noise level was atrocious. The Serrano has an extra window pane that reduces the noise drastically and I was able to sleep at night!!
Reviewed by traveler from Marina, CA on July 5, 2006 |
| Clean, but small |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| Great customer service! Very pleased with the condition of the hotel. The rooms were very, very small, but still comfortable.
Reviewed by traveler from Sant a Barbara on July 4, 2006 |
| great location |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| everyone was very courteous and helpful coffe and teas in morning in the lobbyand wine in the evening in lobby
Reviewed by traveler from hermosa beach, ca on June 26, 2006 |
| Great for the price |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The hotel staff was extremely friendly and the hotel was clean. It's located pretty close to some little diner's and deli's for breakfast or a late night snack. One of the reason's we originally picked this hotel was for the free internet!
Reviewed by traveler from Edmond, OK on June 22, 2006 |
| Loved this property |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Serrano was a great place to stay, and I would definitely return. It was within easy walking distance to Union Square, and I even walked down to the Ferry Terminal and Embarcadero Center. Close to China Town, also. The room was very tastefully done, and, although small, provided every comfort. It was so cozy. I loved the Aveda products in the bathroom. Staff was very friendly and helpful. The game tables in the lobby were a nice touch. Very reasonably priced for such a wonderful location.
Reviewed by traveler from Coronado, CA on June 13, 2006 |
| Good location, Cozy room, Noisy heating system |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The location is pretty good. I could go to shop and to eat anywhere in downtown by walk. Though the room was small, it was cozy. One thing I don't like is heating system was too noisy to sleep.
Reviewed by traveler from Seoul, South Korea on June 13, 2006 |
| Excruciatingly clean |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Room was very clean with a nice view
Reviewed by traveler from Ann Arbor, MI on May 30, 2006 |
| Very nice service and clean facilities |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| It was very comfortable, the premises are very clean and well taken care of and the location is very convenient.
Reviewed by traveler from Puerto Vallarta, Mexico on May 29, 2006 |
| Friendly atmosphere |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| This hotel is in a great location. The staff is welcoming, and always helpful. High speed internet, and the small gym were free of additional charge. The room may need to be remodeled, and the loud air-conditioning system was a bit of a nuisance. But overall, we had a great time there
Reviewed by traveler from Switzerland on May 27, 2006 |
| OK |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Good location (that's what you pay for)! Nothing to complain but need a bit more professionalism at the front desk.
Reviewed by traveler from Japan on May 27, 2006 |
| Nice enough |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| Old hotel - nicely redone - I had a comfortable stay there. Staff were very helpful. The "game" theme of this hotel is endearing. The counters in the bathrooms are really small and not very useful.
Reviewed by traveler on May 8, 2006 |
| Don't forget the parking... |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This is a great hotel. The only part I wasn't impressed with is that they made no mention of the fact that parking was nearly $40/night. That would have made a significant impact on my decision to stay at the Serrano. Most hotels indicate parking charges so you can make a decision based on the full picture. I felt a little mislead.
Reviewed by traveler from Orange County, CA on April 26, 2006 |
| Very Nice |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The only draw back was the pricey parking.
Reviewed by traveler from San Diego on April 26, 2006 |
| A great value in the heart of the city. |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| This hotel is a real value for the money. It is a small botique hotel that is well located in the business district. The rooms are beautifully decorated and well maintained. My only concern would be the small size of the bathroom. It is limited by the layout and couldn't be enlarged, but there is little room for your toiletries, let alone extra room for you.
Reviewed by traveler from Seattle, WA on April 21, 2006 |
| Quaint and Friendly |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This was a great hotel experience for me! The staff was friendly and knew me by name. The services and amenities were exactly what I needed and was looking for. The bathroom was a little small but the room was very beautiful and comfortable. The hotel was quiet and I slept well there--not always my experience when I travel! I highly recommend this hotel.
Reviewed by traveler from Morris, MN on April 19, 2006 |
| Great deal! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel staff were very helpful and knowledgeable about the area. The room was standard size and nicely appointed. I requested a room away from the elevators, and this was accomodated. It was very quiet. I found this hotel to be a great deal for the money, and I'd definitely stay there again.
Reviewed by traveler from New York on April 18, 2006 |
| Excellent! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Beautiful lobby and rooms. So tasteful. Super friendly and helpful staff. Excellent location. The complimentary umbrella in the room came in very handy. The Aveda bath products were a nice bonus also, as were the terry cloth robes.
Reviewed by traveler from Dallas, TX on March 28, 2006 |
| Great area |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| Everything and every detail was taken care of. Staff is very helpful. My only complaint is that the room was very small. The bathroom seemed to be made for a midget. We laughed at it and enjoyed the rest of the hotel immensely.
Reviewed by traveler from Venice, CA on December 14, 2005 |
| I love the Kimpton Hotels! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I've recently discovered these charming boutique hotels with their eclectic decor and stylish amenities. The selling point, however, is how wonderfully the staff makes the traveler feel! I've stayed in a lot of hotels and nowhere does everyone from the desk staff to the bellmen to the bartendars in the restaurant make you feel so welcomed and special. These hotels and their staff deserve high marks.
Reviewed by traveler from Chicago area on November 25, 2005 |
| Gem of a hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Great little Boutique Hotel from the Art Deco lobby to the cheerful rooms. staff couldn't have been friendlier and more helpful. Wine tasting in the lobby eveningtime was added to the comfort
Reviewed by traveler from Los Angeles on November 23, 2005 |
| Very Small, but otherwise Fantastic place to stay if you wanna be near Union Square |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very very very Small, but otherwise Fantastic place to stay if you wanna be near Union Square.
Reviewed by traveler from Santa Monica, CA on November 2, 2005 |
| Small rooms, but great service!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Fantastic service - staff couldn't have been nicer!!
Reviewed by traveler from Brentwood, CA on October 25, 2005 |
| A good choce near Union Square |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| A soild choice for a reasonable price. Rooms are small yet well equipped, clean and comfortable. Be careful of valet parking rates of $39 per night!
Reviewed by traveler from Henderson, NV on October 12, 2005 |
| super service nice location. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great hotel with exceptional service, lobby is nice as is nightly wine reception.Would stay here again for sure !
Reviewed by traveler from cincinnati, ohio on September 19, 2005 |
| Nice but small rooms. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| The hotel was very pretty and well decorated, but the rooms were quite small. Also, they initially put us in someone else's room and then didn't have enough foam pillows (I'm highly allergic to down). But the service was very nice and we enjoyed our stay and the convenience of the location.
Reviewed by traveler from Phoenix, AZ on August 30, 2005 |
| Cool decor and friendly, homey service. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Gorgeous, funky lobby and the room was adequate though a wee bit small. Great service, felt like home...a happy home.
Reviewed by traveler from FLORIDA on July 29, 2005 |
| Won't go back |
Overall: 2 |
Service
3 |
Condition
1 |
Cleanliness
4 |
Comfort
2 |
Recommend
No |
| Hotel has a beautiful lobby and friendly staff but our room was very disappointing. There was mold on one wall and refrigerator that made so much noise during the night it woke my husband up twice and he usually sleeps through everything. They were sold out and we got a room right next to the elevator - we could hear that too!
Reviewed by traveler from Burlingame, CA on May 31, 2005 |
| Very nice inside |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We were very impressed with Serrano but just be careful at night, one wrong turn and you're in a bad area of downtown.
Reviewed by traveler from Dallas, TX on May 24, 2005 |
| Fantastic hotel in San Francisco |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel was exceptional. The staff was friendly and helpful, the rooms were great and the location was very close to Union Square. The wine hour each evening in the lobby was a lively affair and a great way to unwind after a day of meetings & seminars. I would stay here again in a heartbeat if I were back in San Francisco!
Reviewed by traveler from West Palm Beach, FL on May 18, 2005 |
| Quiet hotel centrally located |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The rooms in this small hotel were renovated nicely to have an elegant feel. Bathrooms have marble floors and accents. Showers drained well. Has a vey old world feel. The food at the attached restaurant is excellent. Caveat: there was no coffe machine in the room and the lobby is uncomfortably drafty.
Reviewed by traveler from Washington, DC on February 17, 2005 |
| Serrano Hotel |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| For the money it's an ok hotel. Park yourself it's easy and much cheaper. It's clean but not in the best of shape. The free wine in the afternoon is nice and the hotel staff are very nice.
Reviewed by traveler from Atlanta Ga on January 20, 2005 |
| Great Value |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| This hotel was comfortable, the staff friendly, and all of our needs were met. We felt that we were definitely getting great value for our money and would definitely go back to the Serrano in future visits to San Francisco.
Reviewed by traveler on January 17, 2005 |
| For people who like small hotels |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Small European-type hotel a few blocks from Union Square. Hotel restaurant, San Francisco funky with fanastic contemporary Asian food. Will stay there again -- great small spa at sister hotel at the end of the block -- try the four-hand massage.
Reviewed by traveler from Maryland on January 14, 2005 |
| The Serrano is the best place to stay in San Francisco!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| You cannot go wrong with The Serrano in San Francisco in fact just being in the "City" is an experience not to be missed. The Serrano is the best in hotel in SF!!
Reviewed by traveler from San Luis Obispo, CA on January 12, 2005 |
| Small Rooms - Great Service |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
2 |
Recommend
No |
| The pictures of the Serrano on the website suggest an elegant, historic hotel with large, luxurious rooms. These were the primary reasons for trying the Serrano. What we found was a very old hotel, located on the edge of a seedy neighborhood, with very small rooms.The service was great however and the staff very pleasant and helpful. Next trip we will try a better location.
Reviewed by traveler from Seattle, WA on January 12, 2005 |
| Should have a coffee maker |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| It would be nice to include a coffee maker in each room, especially because the hotel doesn't have free coffee or breakfast as a part of their service.
Reviewed by traveler from Chicago, Illinois on December 27, 2004 |
| In Shady Area |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| The hotel was mostly fine, although the massages in the lobby and other more environmental factors did not lend itself to a comfortable experience.
Reviewed by traveler from Washington, DC on December 20, 2004 |
| Nice hotel. Great location. |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| I really enjoyed staying at the Serrano. The evening wine reception also included compimentary massage. It is close to Union Square.
Reviewed by traveler on December 18, 2004 |
| Would not hesitate to return! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Our stay at the Serrano was wonderful. I'm fairly picky about hotels, particularly with regard to cleanliness. Not an issue here. The building is clearly older, and the rooms are a bit small, but I guess that's what a "Boutique Hotel" is. However the lobby, elelvators, hallways, and our room were all very well maintianed. I was very, very comfortable. They offer free coffee and tea in the mornings, and wine in the evening in the hotel lobby, and it was great fun to socailize with some of the other hotel guests. And the restaraunt Ponzu! I have been generally skeptical about of a lot of the new asian-fusion cuisine, but Ponzu has broadened my mind. We usually try to avoid the hotel restaraunt in our travel, but this time we couldn't pull ourselves away. Staff was helpful, warm and very freindly, and the concierge Stephan helped us with all of out tour arrangements.All-in-all, a wonderful stay. Thank you Serrano!!
Reviewed by traveler from Nation's Capital on November 18, 2004 |
| What an incredible find! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We had a terrific time at the Serrano Hotel. The staff was friendly, courteous and helpful and the place is beautiful - combination of chic, hip and homey. We read an Expedia review suggesting a high floor and requested an upper floor with a view and our wishes were granted. Beautiful view - from two sides! Can't wait to return.
Reviewed by traveler from Washington DC on November 17, 2004 |
| You Don't Want To Miss Out on Staying Here! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The Serrano Hotel is located in the heart of San Francisco. The staff is extremely accomadating from valet parking to the wonderful evening wine hour. You will find smiles greeting you throughout the hotel along with the local newspaper at your door step each morning. The room and bathroom are very spacious and you wont be able to beat the price, either!
Reviewed by traveler from San Diego, CA on November 17, 2004 |
| The Serrano in San Fran |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| It's a nice place but if you're looking to stretch out and relax, this isn't the place. The rooms are tiny! Cozy but VERY tight.
Reviewed by traveler from San Diego, CA on November 15, 2004 |
| Very cool |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My stay was very good. Hotel has alot of character. it was very beautiful. I can never mark anything paerfect cause nothing ever is. But i would recomend for you to stay at the Serrano, its pretty cool
Reviewed by traveler from pasadena on November 12, 2004 |
| Serrano Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The entire four-day experience of the Serrano Hotel atmosphere, the staff, and the room accomodations were exceptional, and at an affordable price....
Reviewed by traveler from sunnyvale, ca on November 12, 2004 |
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