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| Peppermill Hotel |
Peppermill Hotel in Reno, Nevada |
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Peppermill Hotel
2707 S Virginia St
Reno, Nevada 89502
Call Expedia at: 1-800-551-2409
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Peppermill Hotel Reviews
| Traveler Ratings Summary for Peppermill Hotel
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Overall: 4.07 |
Service
4.08 |
Condition
4.11 |
Cleanliness
4.28 |
Comfort
4.23 |
Recommend
79.73 % |
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| Great Hotel |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The appearance of the casino area was impressive and the room was clean and well maintained.The only thing I was a little upset was the front desk not telling me the suite was a smoking room when I specifically stated I wanted a non smoking room!I only realized the room was a smoking room when I saw the ash trays in the room.Actually, the room did not smell like smoke but it would have been nice to have told at the front desk.I still will stay at the Peppermill on my next visit to Reno!
Reviewed by traveler from East Bay on July 19, 2006 |
| Best Hotle in Reno |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I was very impressed with the Peppermill. Staff was very friendly.
Reviewed by traveler from Charlestown, In on July 12, 2006 |
| Technologically challenged |
Overall: 3 |
Service
3 |
Condition
2 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| When we first arrived and saw the cool LCD panels all throughout the casino (very nice touch!), plus the fact it was a relatively new hotel, I had high hopes that this was a hotel that had the latest in technological comforts. Unfortunately, what I found was limited cable, no Wi-Fi, passable wired Internet access (through Cox cable with a daily fee), and a phone system that was not set up well enough to even retrieve messages. The room was comfortable, the maid service was excellent, and the pool was a delight (though not as clean as it should be).
Reviewed by traveler from Portland, OR on July 5, 2006 |
| Very Impressed |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| What a great experience. By far the most friendliest staff I have ever experienced. From the front desk to the bell hops to the poker dealers (when they change dealers, you are introduced by name to the new dealer). Restaurants are exceptional. Pool is beautiful and clean. Rooms have great views and it was nice to see they had real shampoo and conditioner since we forgot ours.
Reviewed by traveler from Dunedin, FL on July 5, 2006 |
| Won't go back |
Overall: 3 |
Service
1 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
No |
| Had plasma tv in room but no cable. Lock on door had been pryed open and broken. Toilet ran. Then the kicker, the day shift supervisor who was training someone was extremely rude. Too many other choices in Reno.
Reviewed by traveler from Fairfield, Ca on July 4, 2006 |
| Peppermill has become my hotel of choice when in Reno |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Rooms appear new though it is not a new hotel. They are currently adding an additional 600 room wing which speaks for itself. The casino is immaculate. The only negative is the same for all hotels in Nevada - no coffee makers in the room. Am not sure if one can be requested.
Reviewed by traveler from Tacoma, WA. on June 28, 2006 |
| Impressed |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My room was excellent and the choice of restaurants is great. Registration staff was outstanding and very helpful and pleasant. I found out on my plane trip home that locals love the buffet here and I can say it was one of the best buffets I've eaten at. I'd go back just to eat there.
Reviewed by traveler from Utah on June 27, 2006 |
| Service? What Service? |
Overall: 2 |
Service
1 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
No |
| A friend of ours checking into the Peppermill 2 days before us and had the desk clerk walk away when he showed up. Then he got told that they booked him into a smoking room even though he requested a non-smoking room. When we showed up (having also requested a non-smoking room), they told us that they didn't have to give us a non-smoking room, and that if we wanted one, we could try to find one some place else. So we did, without difficulty. Stay here only if your a smoker and you don't mind curt clerks.
Reviewed by traveler from Iowa City, IA on June 21, 2006 |
| great experiance would highly recomend |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| from the moment we arrived we were happy with our selection . if we get an opportunity to visit reno again i would use this hotel again.
Reviewed by traveler from janesville wi on June 1, 2006 |
| Impressed |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Everything was great at the Peppermill, except when we checked in, the rooms that we were suppose to have ready for us were not available until the next day. They did upgrade and put us in nice rooms for the night, but had to move our things to our regular rooms the next day, which was an in-convience. Otherwise, everything was great.
Reviewed by traveler from Logansport, Indiana on May 31, 2006 |
| Friendly and helpful staff. Would recommend, prices reasonable |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The employees of this Hotel are very well trained. They have a true concern for the cosumer. They do everything in their power to make your stay a pleasure.
Reviewed by traveler from Illinois on May 30, 2006 |
| Not Under My Expectations |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| The hotel is under renovetions and the parking design is kind poor during construction. The windows at room are dirty and the service was not great as described. The valet parking personnel drive cars roughly and speedy to the parking lot without care.
Reviewed by traveler from Mission Viejo, CA on May 25, 2006 |
| Very Impressed |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great restaurants - friendly and helpful service staff - nice pool area - convenient. Can't wait to return
Reviewed by traveler from Winter Haven FL on May 24, 2006 |
| Good Vacation |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| The Peppermill was a great place to stay. Good location and wonderful food. The only issue was they did not give me the option for a queen size bed for three traveler - we were forced to have two adults in a double (a little cramped).
Reviewed by traveler from Monterey Ca. on May 24, 2006 |
| Great Rooms, avoid the construction zones |
Overall: 4 |
Service
4 |
Condition
2 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Overall, I was very impressed with the hotel. The room was great, and the bathroom was awesome. There was construction going on early in the morning, so request a room away from any construction zones.
Reviewed by traveler from San Luis Obispo on May 23, 2006 |
| Great service |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We were at the Peppermill for our son's wedding. The wedding planner at the hotel was fantastic, right on top of everything. The wedding and reception rooms were nicely decorated. The food and service at the reception were excellent. It was easy to work with the minister and DJ the event planner recommended. The bell and valet services performed quickly. One son and his family were able to get a crib, microwave and refrigerator for their baby. We were able to use a hotel wheelchair so my mother didn't need to bring hers with her. Rehearal dinner at the Island Buffet was excellent. Husband and other male relatives enjoyed our big screen TV.
Reviewed by traveler from Modesto, CA on May 17, 2006 |
| looking for a quality Hotel for a good price this is it! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I found the staff to be extremly friendly which is hard to come by in Reno. The room was clean and smelled fresh it even had a large flat screen t.v wasn't expected that for what I paid. I stay at this Hotel evertime I visit reno and haven't been dissapointed yet.
Reviewed by traveler from Klamath Falls, OR on May 17, 2006 |
| Geared toward an older crowd |
Overall: 1 |
Service
4 |
Condition
2 |
Cleanliness
4 |
Comfort
2 |
Recommend
No |
| Overall this hotel is mainly about it's casino. Which is probably great for the older, gambling crowd. But the decore is just awful. You walk in and all you see are all of these bright neon lights and mirrors everywhere! It just doesn't look classy, it looks tacky. The decore in the room wasn't as loud, but definatly outdated. The pool area was very comfortable though.
Reviewed by traveler on May 17, 2006 |
| wonderful experience |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very clean. Well stocked. Non smoking floor actually smelled like a non smoking floor. Room service was quick. Generous portions. Coffee shop meals compare to finer restaurants. Wonderful service. Looking forward to our next trip
Reviewed by traveler from tracy, ca on May 16, 2006 |
| Nice, especially for the price! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Though not the newest hotel on the strip our room was very clean, in great condition and much bigger than other similarly priced rooms! LOVE the waterfall pool and the buffets!! -Not too smokey. We WILL be back! Hope to see you there! :)
Reviewed by traveler from Northern, CA on May 16, 2006 |
| Can't wait to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I have stayed at the Peppermill many times and always enjoy my stay. The rooms are clean and well appointed. Food choices are many from the wonderful home style food in the coffee shop to the fast food to buffet to gourmet. The casino is always lots of fun with loose slots and many choices of table games. At this time the hotel is expanding to increase parking and build a new addition to the hotel with state of the art facilities. My only complaint is the cigarette smoke but at this time is common in casinos.
Reviewed by traveler from Snohomish, WA on May 16, 2006 |
| too many charges |
Overall: 2 |
Service
2 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| The check-in time was extremely slow, and we would have been charged for watchibg to TV or even connecting to the Internet. The costs associated with the in-house bar were far too extreme for Reno.
Reviewed by traveler from Greenville CA on May 16, 2006 |
| Didn't love it - Don't recommend it |
Overall: 1 |
Service
2 |
Condition
2 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| After waiting in line to check in for over 15 minutes, I was told that my room was in an outlying building. I had to walk outside, behind the main hotel, through a parking lot to a crummy, dirty little building. My room was on the first floor with the window next to a street. Not clean, Not safe, Not Acceptable. When I called and asked for a different room I had to PAY for an upgrade. Beware.
Reviewed by traveler on May 10, 2006 |
| Stay here....if you smoke |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| Requested non-smoking and room smelled of old stale smoke, after a 22 hr day -this was the last thing I wanted. Thankfully for a small window in the room to open, so I collapsed for 6 hrs, showered and checked out. Casino may be fine, but wasn't interested. Room and entire 4th floor smelled.
Reviewed by traveler on May 3, 2006 |
| Not Impressed |
Overall: 2 |
Service
5 |
Condition
1 |
Cleanliness
5 |
Comfort
5 |
Recommend
No |
| Hotel was under construction. They put me, a single female traveler, in an unattached building that was under construction. When I asked to be moved the person at the front desk argued with me that the construction was finished! I was moved to another room, in the smoking section. I was promised a ionizer which never materialized. Other staff were very friendly though.
Reviewed by traveler from Dallas, TX on April 25, 2006 |
| nice hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| construction going on which made the morning noisey and limited parking, however free valet which ensures car within 5 minutes, which was helpful.
Reviewed by traveler from Elko, NV on April 25, 2006 |
| Peppermill one of the top Hotels in Reno |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I have stayed in most of the major Casinos in Reno and rate the Peppermill rooms near the top. The tower rooms are larger than most, and the smaller annex rooms are newly remodeled with 50 inch flat screen TVs.
Reviewed by traveler from Atherton, CA on April 19, 2006 |
| biggest little city |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| I have stayed at this hotel multiple times since the early 90's. Currently building a much needed parking garage. Casino was top notch, beautiful. Rooms are still stuck in the 80's. They need desperate attention. Service and employees where great.
Reviewed by traveler from boise, idaho on April 18, 2006 |
| We'll definitely stay again |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I have stayed in a few different hotels in the Reno area, and I was very impressed with the Peppermill. Our room was in the new Montego Bay wing and the room was gorgeous. A selling point for us was the 42" plasma TV. The tile and marble bathroom was also very nice. We will definitely be back to stay there again. The only down-side was the fact that the casino was on some weird ticket system that was difficult to understand, but I don't gamble much so it wasn't too much of an issue.
Reviewed by traveler from Grass Valley, CA on April 18, 2006 |
| Always enjoyable! |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
Yes |
| We have found the employees of the Peppermill to be accomodating and friendly. The rooms are well appointed and convenient. We look forward to the the new parking garage, which will make entry to the hotel weather rersistant and convenient.
Reviewed by traveler from grass Valley, CA on April 12, 2006 |
| great food great room |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The room at the Peppermill was beautifully decorated and had all that you would need for a comfortable stay. It was quiet and easy to get to. The pool and spa were great. The food at the hotel is to die for and I can't wait to go back just to eat one of their omlets. The staff was very friendly and helpful. This is definatley where I will stay when I return to Reno.
Reviewed by traveler from Sun City, Arizona on April 10, 2006 |
| Good hotel |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Nice, clean and large room, with a great view! I recommend it. If you are into gambling, keep in mind that this hotel is not in downtown Reno, so you must take a cab or drive to visit all the casinos.
Reviewed by traveler from Santa Clara, CA on April 6, 2006 |
| Well worth the money |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Check and out was fast and easy. Room services were prompt and dependable. Plenty of on-site resturants to choose from with good meals at affordable prices. A very clean, well-managed hotel/casino.
Reviewed by traveler from Wheeling, WV on April 5, 2006 |
| Not impressed |
Overall: 2 |
Service
4 |
Condition
2 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| Room was old and outdated with a stale smell and the view...well, there was no view, open the curtains to see the outdoor mechanical stuf to the hotel.
Reviewed by traveler from Fargo, ND on April 5, 2006 |
| Impressive |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Wonderful place to stay. Very nice and customer service oriented.
Reviewed by traveler from Missouri on March 31, 2006 |
| Go With the cheaper rooms |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I went with the cheaper rooms becuase by the review they had high speed internet, and the others did not. The rooms were more recently remodeled - had large plasma TV sceens - where the other rooms did not. The free transportation from the airport was the best. The driver made the experience with a heart felt sincere thank you for coming. Top Notch!
Reviewed by traveler from Flower Mound, TX on March 31, 2006 |
| great hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very nice hotel--priced right
Reviewed by traveler from Spokane, Wa on March 29, 2006 |
| Great hotel, meeting room facilties okay |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The rooms were very comfortable and reasonably priced. There are several great dining rooms and cafes. The food was great but a bit high priced. Quick access from the Airport. Close to the mall. The meeting facilities were okay but are a little hard to find from the hotel lobby.
Reviewed by traveler from Cheyenne, WY on March 29, 2006 |
| Bed Bugs |
Overall: 1 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| Everything would have been fine, however I came home with at least 50 bed bug bites, my friend stayed in the same room and he was okay, however we did sleep in separate beds. I didn't complain while I was there, thought it was an allergy. I saw a doctor when I got back and he comfirmed the bites
Reviewed by traveler from Monkton, Md on March 24, 2006 |
| Peppermill Hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel was fine, for a Reno property. Good restaurants and everything worked well. Floor 3 was a non-smoking floor, but there was still a hint of smoke from the casino floor. Bell desk and valet did great, as was the steakhouse.
Reviewed by traveler from Fallon, NV on March 7, 2006 |
| They were great |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Fast check in; fast check out; excellent maid service Everything was great. This is my hotel of choice when in Reno.
Reviewed by traveler from Guadalajara, Mexico on March 7, 2006 |
| Great All Around Hotel |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I am a skier and this is a perfect hotel, especially from skiers viewpoint. It is away from the downtown area and only 20 minutes from Mt. Rose, a very good ski area. Additionally, it has a great variety of restaurants, all with good food, reasonable prices and good service. Also if one likes to do some gaming, their video poker machines seem to pay better than some of the other hotels. In summary, good service, good food, quiet rooms, reasonable payouts and friendly service personnel. A definite repeat for me.
Reviewed by traveler from Scottsdale, AZ on February 7, 2006 |
| Great Time-Lots of fun |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Peppermill Hotel and Casino is considerably slower paced than our usual Las Vegas stays. What a relief. ALL of the staff was VERY friendly and helpful. We stayed in one of the jacuzzi suites complete with steam in the shower, very relaxing.The room was perfectly cleaned and replenished everyday. The casino seemed more 'people friendly' and any we have been in. It was complete with prompt bartenders and cocktail waitresses. Change and ticket cashing kiosks are easy to find. The food was Great in all of the restaurants. Being there for six days we had a rental car - can't beat the valet service and you can actually drive around town without much trafic.
Reviewed by traveler from Colorado Springs, CO on January 11, 2006 |
| A nice stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| If you like to stay where people call you by name, then you want to stay here. At all of the gaming tables I played at, the dealers get to know your name and actually talk to you and remember you for the rest of your stay. The hotel was clean and the restaurants were very good (especially the buffet).
Reviewed by traveler from Haiku, HI on January 5, 2006 |
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