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| Atlantis Casino Resort Spa - Reno |
Atlantis Casino Resort Spa - Reno in Reno, Nevada |
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Atlantis Casino Resort Spa - Reno
3800 S Virginia St
Reno, Nevada 89502
Call Expedia at: 1-800-551-2409
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Atlantis Casino Resort Spa - Reno Reviews
| Traveler Ratings Summary for Atlantis Casino Resort Spa - Reno
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Overall: 3.78 |
Service
3.80 |
Condition
3.93 |
Cleanliness
4.10 |
Comfort
3.80 |
Recommend
84.27 % |
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| Not Impressed |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| I was put in the motor lodge, instead of the main hotel. A/C was broken, room was beat up. Door looked like it had been kicked in before. The main hotel and casino was fine, but the motor lodge rooms are terrible.
Reviewed by traveler from Idaho Falls, ID on August 2, 2006 |
| Would definitely stay there again. Great hotel. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Had a great stay. The hotel was in excellent shape and nicely located away from the center of town. Room was comfortable and clean, with large bath.
Reviewed by traveler from Denver, CO on July 19, 2006 |
| Housekeeper Needed |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
1 |
Comfort
3 |
Recommend
Yes |
| The sheets and towels were clean, but don't walk on the carpet barefooted unless you are headed for the shower because the carpet was 'that' dirty. The room I had first, had a ceiling leak at one time and smelled of mold. The second was better, so be prepared to ask for a change of room if needed. The pool isn't worth the effort it takes to get there it is so small.
Reviewed by traveler from Elko, NV on July 19, 2006 |
| Great for a pet friendly Hotel |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| The Hotel was a good place to go with our dog. We normally stay in nicer rooms but brought our dog with us and it was an ok room.
Reviewed by traveler from Fallon, NV on July 18, 2006 |
| Very clean and good service. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We were surprised that it was so clean, the only thing that was not in our favor was they gave us 2 queen beds instead of 1 king, we could have change the next day when a king became availble, but we didnt want the hassel. Overall we had a great time and enjoyed our stay. We would go back to the Atlantis, if we are ever in the area again.
Reviewed by traveler from Chandler, AZ on July 12, 2006 |
| Definitely stay there again. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very nice room with a gorgeous view.
Reviewed by traveler on July 12, 2006 |
| Fun but yet it is Relaxing at the Atlantis in Reno, NV |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Once we arrived at the hotel we were greeted by a very friendly valet and then checked in and experienced a knowledgeable front desk assoc. that accommodated my entire request. The staff at the casino was also friendly but yet very professional... It was so, very comforting to know that I was in a fun but yet relaxing resort. Would definitely recommend this resort to friends and family!
Reviewed by traveler from Anaheim, CA on July 12, 2006 |
| nice hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| clean room (luxury tower) and friendly staff but I got the room far away from elevator.
Reviewed by traveler from Fresno, CA on July 11, 2006 |
| Very Impressed |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| I was very satisfied with the service and atmosphere...The buffet was outstanding.. The room was clean and beautiful... only thing wrong was the T.V. was a little fuzzy. but it was fixed for us.. Kids had a great time!
Reviewed by traveler from Yuba City,CA on July 11, 2006 |
| great service and room quality |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Hotel was very accomodating and room was very comfortable - casino was lots of fun too!
Reviewed by traveler on July 6, 2006 |
| Worried about where u are staying..worry no more |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| This was my first time going to Reno. Lets just say i didn't want to come back...try Atlantis..and u won't regret it!!
Reviewed by traveler from Salinas, CA on July 6, 2006 |
| Atlantis |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| I have stayed in reno many times and this was the nicest room at a good rate. Spacious room, lovely furnishings. room service was quick and the food including restaurants is good. It was a holiday weekend and my room was not available yet at checkin time with a moderate wait but otherwise I would definitely stay here again. i was also in a dead spot for the wireless internet service.
Reviewed by traveler from Bangor, ME on July 5, 2006 |
| Clean and Convenient |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We are not casino fans, but this hotel was clean and convenient. We were more interested in getting to Tahoe and Carson City, so its location was good. There are restaurants that filled the need. The pool facility is nice. Family friendly. A good choice.
Reviewed by traveler from Santa Clara, CA on July 5, 2006 |
| Good location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Get location if you need to go to the Convention Center. It's just across the street. Since I use to live in Reno I was very familiar with the hotel
Reviewed by traveler from Magalia Ca. on July 5, 2006 |
| Clean, if not cheap |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very clean rooms, great location (though not central), quality amenities (irons, soaps, furnishings).
Reviewed by traveler from Seattle, WA on June 27, 2006 |
| A Very Pleasant Getaway |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The staff of this hotel is very friendly and accomodating. They made us feel like they truly appreciated our business and were there to see that we we happy during our stay. I would say that this is the most customer friendly hotel I have ever stayed in. The restaurants we patronized, Purple Parrot (twice), Cafe Alfresco (twice) and the Oyster Bar all served excellent, reasonably priced food. The dealers at the blackjack tables were friendly and we appreciated the no-smoking tables. We only wish there were more no-smoking areas in the casino. We did not use the pool so I can't comment, but if you are planning a pedicure in the spa, I would recommend that you get one before you arrive. I wish the slots had been friendlier, but when I come back I will stick with the tables.
Reviewed by traveler from Tacoma, WA on June 27, 2006 |
| Worth the price, but no more. |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
4 |
Comfort
1 |
Recommend
Yes |
| We were disappointed that the non-smoking room we requested was not available and the room stank heavily of smoke. We had to trundle luggage both up and down stairs more than once in our trek acoss the parking lot. The staff was only moderately helpful.
Reviewed by traveler from Chardon, Ohio on June 21, 2006 |
| Rooms |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| The rooms were clean for the most part, a torn bedspread and some stains on the carpet. The only thing that would have been nice is some ventilation. There isn't a fan in the bathroom or outside windows.
Reviewed by traveler from Redding, CA on June 21, 2006 |
| Stayed there both times I was in Reno. Friendly staff, good rooms, close to airport. Loved it! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Atlantis has the best concierge desk! I went last-minute to book a tour of the Lake Tahoe area, just as the concierge was leaving for the evening, and she was so friendly and helpful and got me on a tour for the next morning.
Reviewed by traveler from New York, NY on June 21, 2006 |
| Worth the Price |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I found the price of food in the hotel so unreasonable that I went elsewhere to eat. The Flamingo Food Court at the Peppermill has excellent food and much better prices. There was no coffee maker in the room. We have come to expect it. The Casino is a jungle to traverse (we are not gamblers), but if some people like to throw their money away, they are free to do so.
Reviewed by traveler from Pleasanton, CA on June 14, 2006 |
| Very nice |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I pulled in late (about midnight). At first I was a little put off because there was a 3 dollar power usage fee that was NOT included in wat I paid expedia. BUT -- I was automatically upgraded to a nicer tower, the room was VERY comfy and pretty roomy too. I stay in reno about 4 times a year and usually just go with what's cheapest because I just pass through. The comfortable beds and general cleanliness have earned my return business.
Reviewed by traveler from Provo, UT on June 1, 2006 |
| Good for a Casino |
Overall: 4 |
Service
3 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Everything was great except for checking in. We had to wait in line for close to 45 minutes. Room service was excellent.
Reviewed by traveler from Scottsdale, AZ on May 31, 2006 |
| The place to Stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| in Reno, NV. Exceptional rooms, and great casino action. They make you feel very welcome from the time you get there until the time you check out.
Reviewed by traveler from Phoenix on May 30, 2006 |
| Get more than your money's worth here |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
No |
| Never disappointed. Again staff went beyond expectaions to accomodate little whims. Rooms are perfect.
Reviewed by traveler from Bishop, CA on May 27, 2006 |
| Hotel with beautiful views of Reno |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Rooms were very clean and very nice - floor to ceiling windows had awesome views of the mountains
Reviewed by traveler from New Orleans, LA on May 24, 2006 |
| Selection of rooms |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| Checking in was a challenge, rooms were not ready by 3 pm, and had to deal with the manager, lots of confusion and lack of communication. Next time, I would definitely stay in the tower area rather than the lodge area which I did not realize was separate and apart from the casino, parking and the walk were inconvenient.
Reviewed by traveler from Northern California on May 24, 2006 |
| I'd stay here again |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Hotel is very nice however, employees are not always the friendliest. Great smoke-free restaurant in the Sky Terrace that serves fresh seafood and great sushi.
Reviewed by traveler from Phoenix, AZ on May 22, 2006 |
| the hotel entertainment was excellent |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| Great places to eat in the hotel and lot's of places to shop and eat in the area. The gmy is great, but their is a daily fee for the usage.
Reviewed by traveler from monroe, ny on May 17, 2006 |
| Very Nice Hotel |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The Atlantis is conveniently located with respect to Reno Airport and is right next door to the Convention Center. The design and amenities are quite good. I stayed in the motor lodge annex which is rather like the hotel's ugly step-child. The annex seems ancient with some very aged stairs leading to the second floor. Rooms were modern and comfortable however. Next time I'll stay in the main building though. Trekking across the parking lot to get the the main hotel/casino got old after a while. Restaurants were very good although a bit pricey. View from the sky terrace was incredible. I recommend the Atlantis highly and will definitely stay there again on my next visit to Reno.
Reviewed by traveler from Miami, FL on May 14, 2006 |
| Great price, great room |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| For the price this was a comfortable, clean room. The wireless internet worked great and was a pleasant surprise.
Reviewed by traveler from Mammoth Lakes, CA on May 10, 2006 |
| Can't wait to go back ..... |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Just enough away from the hustle and bustle of the strip..(only 5 miles and a $10.00 cab ride)..no crowds ....GREAT food ( nice,fun and romantic with a fantastic wine list at the Alantis Steakhouse ask for Oscar as your waiter...he's great ) .....and very relaxing (make appointment at the spa or go for a swim ...a MUST ). We'll always stay here from now on....
Reviewed by traveler from Los Gatos on May 10, 2006 |
| Typical Reno Hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Atlantis' motor lodge is typical Reno fare. It is away from the main building which can be seen as a positive or a negative, depending on personal prefrences. Parking was a little problematic.
Reviewed by traveler from Salt Lake City on May 4, 2006 |
| Definetly will return to stay again. |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We received an upgrade at no charge, as space was available. The casino had much fresher air (less smoke) than others in Reno, staff was very pleasant. Easy to access hotel from parking area. Buffet was delicious!
Reviewed by traveler from Fortuna, CA on May 3, 2006 |
| Excellent Value |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Once you get past the glitzy neon smokey lobby, this was a very nice hotel. Personnel was friendly and very helpful. It was very late when I arrived and there was a long line to check-in, but they offered complimentary drinks while you waited and I was upgraded to a nicer room! Rooms were quiet and comfortable. As I was there on business, the casino was of no attraction to me.
Reviewed by traveler from Irvine, CA on May 3, 2006 |
| Indoor pool & buffet hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Previous reviews recommended the tower over the motor lodge. A little easier to use the pool and workout facilities. We chose a royal dolphin room and it was nothing too special. Carved dolphin chair/bed posts and marble in the bathroom. Choose a regular room in the tower. There were a few nickle and dime charges that do add up. A daily electric surcharge and workout/weightroom facility fee (if you use the workout room). Pool/Hot tub no charge. The indoor pool was nice and the outdoor pool just opened for the summer season. The workout facility was nice and the buffet was first class!
Reviewed by traveler from Anchorage, Alaska on May 3, 2006 |
| Good experience |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The service at the check in lobby and the restaurants was excellent. Food was wonderful! We loved having a smoke-free area to eat/gamble in. Nice decor throughout. We would go back.
Reviewed by traveler from san diego on April 27, 2006 |
| Where's the service? |
Overall: 2 |
Service
1 |
Condition
3 |
Cleanliness
3 |
Comfort
4 |
Recommend
No |
| We checked into this hotel at about 8 o'clock on a Thursday. Not one person was behind the counter, but, there were about 6 customers in line. 15 minutes later, one person came out and started helping. Went to dinner after this, but, all of the restaurants except for a fast food place and the coffee shop were closed. Went on Friday night for dinner at 9, the restaurants were booked and all except for the coffee shop and the sandwich place were closing at 10. Waited in line for the slot club for a half an hour, the wait was at least another half an hour, so I left. One person was servicing all of the customers in line, as usual with this place, and there were two people just standing there doing nothing but chatting. While the hotel's clean, expect waits here on everything that you want to do. And, what a disappointment in the restaurants closing down so early. With lines, you'd think that they'd want to extend their hours, it's not like they didn't have any customers and were shutting down. We were here with a group of about 10 people. They all had the same reactions. In fact, we were the only ones who didn't complain enough to get sent to the hotel's tower concierge level. Maybe we should have...
Reviewed by traveler from Colorado on April 26, 2006 |
| Stay away from the annex |
Overall: 1 |
Service
2 |
Condition
4 |
Cleanliness
4 |
Comfort
2 |
Recommend
No |
| Booked through Expedia, and was placed in the Atlantis Annex. Hotel may be fine but you do not want to get a room in the Annex. This is a motor lodge accommodation - very undesirable unless you like living in the 1960's. Also front desk staff are very slow in checking in. Long lines and long check in process.
Reviewed by traveler from Fairmount, IN on April 26, 2006 |
| Sufficiently satisfied |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| I originally reserved a room with a queen sized bed, but a friend decided to come with me on the trip; so when I got there, I instead needed two double beds. Because there were no available rooms with double beds in the lodge annex, the hotel manager gave us a room in the main tower. It was very generous. The room was very spacious and comfortable.
Reviewed by traveler on April 18, 2006 |
| Beautiful hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| You can't beat the value...I paid a very reasonable amount to stay in a very large, well-decorated immaculate room with access to an indoor pool and outdoor spa. They honored my request for a mountain view. Very nice front desk crew. Would definitely stay here again. Also nice, it was NOT located in downtown Reno, so it was more peaceful than being right in the center of everything.
Reviewed by traveler from LaHonda (Santa Cruz Mountains) on April 18, 2006 |
| Great place to stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very nice place to stay with wonderful seafood bar overlooking the street via your sitting on a bridge
Reviewed by traveler from Winnemucca Nevada on April 17, 2006 |
| there was no butler service was offered. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Room nice, bedding great. the food in the conceirge suite could have been better at least for the afternoon snacks it was rater scimpy. breakfast was ok on the weekend but rather limited during the week. should have trays to take to the room where you could really enjoy in the great beds.
Reviewed by traveler from phoenix on April 11, 2006 |
| Hmmm - I'm on the fence about this hotel |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| I stayed on business so the casino was secondary. The buffet was out of this world and carried a price tag to go with it. The staff was friendly but for what ever reason I was given a room with 3 windows and 3 elevators going by all day and night. It was distracting with the windows open because it darkened the room and I felt a wiz and vibration constantly. Also being a casino and raking up tons of dough by the minute I could not believe they charged for internet service. Beware of those 2 issues otherwise it was an okay stay.
Reviewed by traveler from Fresno, CA on April 5, 2006 |
| nice location for shopping |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| easy ascces for shopping
Reviewed by traveler from Austin, NV. Kingston Valliage on March 29, 2006 |
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