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| Sheraton Princess Kaiulani |
Sheraton Princess Kaiulani in Honolulu, Hawaii |
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Sheraton Princess Kaiulani
120 Kaiulani Ave
Honolulu, Hawaii 96815
Call Expedia at: 1-800-551-2409
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Sheraton Princess Kaiulani Reviews
| Traveler Ratings Summary for Sheraton Princess Kaiulani
|
Overall: 4.20 |
Service
4.32 |
Condition
4.07 |
Cleanliness
4.20 |
Comfort
4.00 |
Recommend
89.83 % |
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| Good location, old hotel |
Overall: 2 |
Service
2 |
Condition
1 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| The location is truly in the heart of Waikiki. Close to everything. If you seek some quiet and romnce, try to stay rather closer to the Diamond Head or completely somewher else. It has life night entertainment on the second floor, which you can hear every second day until 3 am. The street noise you can hear up to the 20th floor in the tower. We stayed in the Tower - view is ok, but the rooms are totally not worth the money. The are from the 1950s and never been remodeled, old wallpaper, old tiles which you can't find anywhere else then in some old public restrooms, basically no decoration at all. What is great is the pool, the terrace and Hawaiian singers by the pool each evening. Staff at check in is not super friendly, unfortunately. Parking is $15 per day. If you travel with kids, breakfast menu is a great deal even if it seems expensive - kids eat for free, in other places if you pay for them, it's the same at the end. If you like shopping - you can knock yourself out - everything in walking distance.
Reviewed by traveler from San Diego on August 24, 2006 |
| We're very satisfied |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My whole family were very satisfied....from the front desk to the housekeeping to the travel service desk. The whole staff are very helpful and friendly.
Reviewed by traveler from San Ramon, CA on August 23, 2006 |
| 2nd visit as good as 1st! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Love this hotel. This was our 2nd stay at the Princess Kaiulani. Outstanding location - right across street from the Sheraton Surfrider, the beach and Kapiolani Park. Very reasonably priced (for Waikiki). Helpful staff - given automatic room upgrade at check-in. The expansive lobby area provides a beautiful and peaceful respite from crowded Waikiki - nice place for a relaxed drink. If you to go to bed early, be aware that (during summer) the poolside band plays until 9:30pm. When in Waikiki, this is our place.
Reviewed by traveler from Los Angeles on August 23, 2006 |
| True aloha spirit! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Everyone at the Princess Kaiulani was so nice and so helpful! From the front desk, to the travel desk, to the restaurants, we received nothing but the best and friendliest service. The "PK" is so well located, right across the street from the beach and next door to the International Market Place. We were able to walk to quite a variety of restaurants and attractions. We had the time of our lives!
Reviewed by traveler from Sammamish, WA on August 22, 2006 |
| can't wait to go back |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| very good hotel, close to the beach,shopping and restaurant.
Reviewed by traveler from Tri valley on August 22, 2006 |
| Great Place to Stay |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great Location for Waikiki Beach. Extremely courteous, friendly, and helpful staff in all areas. Great tour booking facility on site. Great Buffets, outdoor bar and lounge area, quaint, relaxing. Dinner show at the hotel very good, better than expected. Beautiful ocean view with varanda on the Diamond head side. Many interesting things, shopping, dining within walking distance; even the Zoo! This was my second stay in the past 2 years. Would stay here again if returning to area for business or pleasure.
Reviewed by traveler from Richmond, Virginia on August 21, 2006 |
| Great location! Great price! Great hotel staff---very friendly and courteous. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We have stayed here twice now, and will again on our next trip to this wonderful island. The entire hotel staff from the pool people, the bar servers, the front desk, the bell boys, the maids--everyone was eager to please. We were sad to leave!!
Reviewed by traveler from Batavia, IL on August 9, 2006 |
| Love the Location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Overall a great spot...loved the music at night sitting pool side.
Reviewed by traveler from West New York, NJ on July 19, 2006 |
| Good Hotel in the Heart of Waikiki |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| The hotel is situated close to the beach and plenty of restaurants. Pool is very nice and the poolside wait staff is very helpful and courteous. 15-20 minute walk to the Zoo and Aquarium. Beds are twins for families, which is a bit of a negative but overall the experience was great.
Reviewed by traveler from Long Beach, CA on July 19, 2006 |
| Right by the beach |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Sheraton was great! We checked in early and got an ocean view. Every night there is a show by the pool. Hotel is clean, a little dated but clean. Customer service was great!ABC stores on every side of hotel and the besch is a 2 minute walk!
Reviewed by traveler from Lakewood, California on July 12, 2006 |
| Would stay here again |
Overall: 4 |
Service
5 |
Condition
3 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| Hotel room needed to be updated, grout in bathroom stained, dirty wallpaper. But overall ok. Since we had a late flight we were able to get a hospitality room to freshen up and that room was completely updated so maybe the wing we stayed in is next. It is in a very good location and can walk everywhere. We would stay here again.
Reviewed by traveler from Antioch, CA on July 11, 2006 |
| Can't wait to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel and our entire stay there was more than we expected. The rooms were kept very clean. Every inquiry we made was responded to quickly. The concierge did a great job, as did housekeeping, the bellmen, and getting us airport transportation and room service. We also received a surprising food credit for hotel restaurants upon our departure.
Reviewed by traveler from San Rafael, CA on July 10, 2006 |
| impressed |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| accessible, nice and clean, good customer service
Reviewed by traveler from fremont, ca on June 28, 2006 |
| Most Impressive |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This was a honeymoon gift for my niece & husband, and the Sheraton was wonderful. The room was even upgraded - complimentary! The room/view was fantastic! The service was great...particularly Ms. Gee. They can hardly wait to go back!
Reviewed by traveler from Pasadena, CA on June 22, 2006 |
| Cockroach!! |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| Actually its not a bad hotel but I was quite frustrated with their response on our cockroach situation. We had a huge one in our room one evening that refused to die and no one came up to help us, didn't sleep very much that night, also requested another room, which we finally got the next day. As a Sheraton, I just expected the service in that respect to be much better.
Reviewed by traveler from Cleveland, OH on June 21, 2006 |
| ready to go back again |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| this was our first trip to hawaii we were celebrating our 35 anniversary. the hotel was very clean. the staff was very helpful and ready to serve your every need. we did have a little glich with a water leak in our room but they did not hesitate to move us to another room and made sure we were satified. excellent place to enjoy hawaii.
Reviewed by traveler from san antonio, texas on June 20, 2006 |
| Wonderful experience can't wait to go back!! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Room was nice with a view of the ocean and a patio to enjoy the view. Hotel was clean and the staff was always very helpful. Hotel is within walking distance from all the designers stores and almost across the street from the beach, there are plenty of resturants close by so that you have a variety to choose from and a market on the next street so that you can stock up on snacks to take to your room. The car rental place is across the street from the hotel and the bank is next door...couldn't have asked for a better location.
Reviewed by traveler from Riverside, CA on June 14, 2006 |
| Nice place to stay in Waikiki |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| A very nice place to stay for vacation especially next door to all shopping centers plus the beach is just across the street. Both the Deluxe high ocean in the main building or the Standard high ocean in the newer side building are acceptable. Though the Deluxe has a bit better furnishing.
Reviewed by traveler from SF Bay Area on June 8, 2006 |
| Centrally Located to Everything |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We arrived a bit earlier than expected, our room wasn't ready yet, but we kill some time to walk around waikiki beach, a mere 1/2 block away !! bellmen took care of our lougage. after we return the room was ready and thats when the fun began... we stayed on a ocean view room ... ask for the right corner in the tower... beatiful views of the beach. performers play until 11pm.. but after all the tours we end up to tired to notice..
Reviewed by traveler from San Diego on June 7, 2006 |
| okay, nothing more |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Okay, some of the pics on the net imply that the hotel is beach front....NO WAY! It is accross the street. Still, not to bad. I would not suggest this hotel for people that do a lot of hanging around in the hotel when they travel. Very clean rooms, but look old---no biggy. The courtesy room is cool if your plane does not leave for a while after you check out. You can keep it for an hour (max) at no charge. However, I found hair in the tub and the towels were still wet from the person who used it before. I just changed myself and the kids in the courtesy room and I was out of the room!! They also have a late check out for ten bucks an hour after 11am, but you gotta be out by 1pm. My room was always clean, the beds were a bit small, the plumbing was fine, the location was convenient, and I did not try the food or the drinks. I bought a bottle of Malibu Rum at an ABC store ($14) and sipped it from a soda pop container....shhhhhhhhhhhhhh, don't tell anyone!
Reviewed by traveler from l.a on May 30, 2006 |
| Ok |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| The rooms were kind of old but the food and entertainment was great. The hotel has live entertainment and buffet right next to the pool area. Great location. One block away from the beach and shopping.
Reviewed by traveler on May 30, 2006 |
| Good choice, if you're on a budget |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The staff was very nice and helpful. The travel guy was especially good with helping us with our plans while we were there. We didn't have the nicest room and the partial ocean view was when you went out on the balcony and looked around the corner. Considering that we were on a budget, we were happy with the hotel. We'll try to upgrade to another one next time.
Reviewed by traveler from Long Beach, CA on May 24, 2006 |
| Wireless service |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I was diappointed with the cost to use the wireless service. For business, I need contact with the East Coast and cell phone service was terrible. Wireless should be free !! The trip in from the East coast was bad enough only to have the pool band playing loudly into the night.
Reviewed by traveler from North Carolina on May 24, 2006 |
| Highly Recommend! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great service! Love to come back! Very impressed!
Reviewed by traveler from Jacksonville, Florida on May 19, 2006 |
| Very convenient |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Room is clean, service is above average, hotel staff is courteous. The hotel is just steps away from Waikiki Beach, restaurants and other points of interest. One thing -- please fix the vending machine on the 3rd floor, Kaiulani wing I think. I chose iced tea and it gave me Dr. Pepper, then conked out totally after giving out the soda :)
Reviewed by traveler from Carson, CA on May 18, 2006 |
| Good location,but |
Overall: 2 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
2 |
Recommend
No |
| room is not confortable. interior is old.
Reviewed by traveler from JAPAN on May 16, 2006 |
| needs maintenance in room . |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| locks on interior doors need to be secured as well as locks on balcony sliding door. toilet seat needs to be tightened. all water drained very slowly in bathroom... light fixtures on wall need replacement..
Reviewed by traveler from tulsa, oklahoma on May 10, 2006 |
| best hotel , best location, reasonable price! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| i highly recommend this hotel for anyone going to Oahu. very clean, all staff are very helpful, located across waikiki beach, next to shopping malls. .
Reviewed by traveler from san diego,ca on April 20, 2006 |
| It was a perfect location and a beautiful hotel! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We had a view of the ocien from our room, one block from the beach and right in the middle of shopping and great food. The hotel was clean with all the amenities we needed.
Reviewed by traveler from Scottsbluff, NE on April 11, 2006 |
| It was O.K., a little old and dated. |
Overall: 2 |
Service
1 |
Condition
2 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| Stayed with a school group. The hotel is O.K. older, furniture and carpeting dated, dinged and worn. Balcony door broken could not enjoy view, sold out movies, had to change rooms because of cigarette smoke in next room. Beach is across the street, bring your own towel, very small pool.
Reviewed by traveler from Chino Hills California on April 11, 2006 |
| 7 second walk to waikiki beach |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The Princess Kaiulani was great! We got in early before check-in, but our room wasn't ready. To kill time, we decided to walk around (the bell desk took care of our luggages for us). When we got back, our room wasnt ready yet; but since it was a minute past 3pm they gave us a free upgrade! That was a delightful surprise. The location of this hotel makes it a great choice. The bus stop is down the block (1 minute stroll) and it's next to a major hotel, which serves as the pick up point for tour buses. The food is pricey in the hotel, but there's plenty of cheap good eats close by. As for the room, the pillows were too soft! But after a day of fun, beautiful sights, and memorable adventures, it was easy to fall asleep each night.
Reviewed by traveler from ontario, ca on April 8, 2006 |
| convenient location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I wish the hotel had a regular coffee shop type facility within the building. Hotel staff was very courteous, friendly and professional.
Reviewed by traveler from Los Angeles, CA on April 5, 2006 |
| Good times and Rooms in the Center of Everything |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| From start to finish we received gracious and attentive service. Convenient 1/2 block to the beach and close to stores, shopping, restaurants and bars.
Reviewed by traveler from California, USA on March 23, 2006 |
| Made our experience one to remember |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Centrally located, great service and accomodations. Loved our room overlooking the pool and stage. Everything was wonderfully convenient and the food was as good as any we had in Honolulu.
Reviewed by traveler from Washington State on February 28, 2006 |
| Excellent accomodations |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Everything about the hotel was great. The only thing negative is that there are street performers with drums that don't know when to quit, and it can be irritating. Maybe they should learn more than one piece of music. Also, delivery truck with their backup signals beeping.
Reviewed by traveler from San Joaquin Valley, CA on February 8, 2006 |
| Great Location |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| The hotel is in a great location. Rooms are small, but very clean. Hotel staff is very friendly and helpful. Would stay here again.
Reviewed by traveler from Choudrant, LA on January 18, 2006 |
| Loved the location |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Loved the location, across the street is the beach and surf. Connected to shopping for those "shopaholic" and of course the bus. Great for kids and people are so friendly.If you want to save money and not do alot of regular tourist stuff. There's a Burger King, KFC, Perry Smorgy (all u can eat for $10.00 -dinner)of course Jack N Box. for the days when you just want something regular. Not too many local eatries though you have to cross the channel for that. All in all if you have already been to the island and just want to relax on the beach & shop, surf this is your place.
Reviewed by traveler from Los Angeles, CA on January 18, 2006 |
| clean hotel, good location, friendly staff |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| This was Thanksgiving week and very busy. So the hotel was booked solid. Our room was in the older part of the hotel with a city view room. The room was very small but clean and comfortable. We were surprised by a fruit basket from the business office on our first day. The staff was very friendly and helpful. The location of the hotel is great as it's in the heart of Waikiki and within walking distance to most things we wanted to do. We would definitely stay here again.
Reviewed by traveler from Colorado Springs, Co. on December 13, 2005 |
| A very convenient place to stay. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| This hotel is close to everything you want to do. Shopping centers are basically just outside the door. Tour buses can be arranged for your convenience at any time. Definitely affordable too.
Reviewed by traveler from Minnesota on December 4, 2005 |
| Great location |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The hotel was right in the center of all the activity in Wakiki. They had a band and a solo singer every night that I was there. Good music! The rooms were good and the hotel staff were very helpful.
Reviewed by traveler from Boise ID on November 30, 2005 |
| Budget rooms were old and small |
Overall: 2 |
Service
3 |
Condition
3 |
Cleanliness
1 |
Comfort
2 |
Recommend
Yes |
| This hotel was ideal in its location, right in the heart of all the action, BUT, the "regular" rooms were below my standards. The bathroom was straight out of the 70's, baseboards peeling, old bathroom fixtures, etc. I would of paid extra money for a deluxe room upgrade, had I known. Some of the rooms are remodeled, we asked for the hospitality suite which we were able to use for an hour after we checked out and went to the beach. That was a nice bonus. In all, the room wasn't the best, but we weren't spending time in it very much. My advice, pay extra for comfort!
Reviewed by traveler from San Jose, CA on November 10, 2005 |
| Great Location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| Great location on Waikiki. The beach is across the street, and just a block away from the International Market Place. One negative, the rooms are tiny.
Reviewed by traveler from San Francisco, CA on November 2, 2005 |
| Great location near the beach. |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Clean, comfortable hotel located across the street from Waikiki beach.
Reviewed by traveler from Los Angeles, CA on October 26, 2005 |
| Can't wait to go back |
Overall: 5 | | |
