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| Queen Mary Hotel |
Queen Mary Hotel in Long Beach, California |
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Queen Mary Hotel
1126 Queens Hwy
Long Beach, California 90802
Call Expedia at: 1-800-551-2409
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Queen Mary Hotel Reviews
| Traveler Ratings Summary for Queen Mary Hotel
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Overall: 3.41 |
Service
3.52 |
Condition
3.18 |
Cleanliness
3.70 |
Comfort
3.27 |
Recommend
72.73 % |
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| The Queen Mary - a Jewel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The service was wonderful, the staff friendly. I considered it an honor to be aboard a ship that was put into service during WWII. There is so much history attached to the Queen Mary, a lot of it visibly available in the ship's museum. It was easy to imagine what it must have been like to be a passenger when she was in commission. I was compelled to buy a book to get all the details. Go...you wont soon forget the experience.
Reviewed by traveler from Granbury, TX on August 9, 2006 |
| Interesting, but needs a face lift |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
2 |
Comfort
3 |
Recommend
No |
| It's interesting to explore the ship. However, the place needs a good sprucing up. Many of the interesting rooms - first class dinning room, ball rooms - are open for functions only. You get the feeling that there are some great rooms hidden behind the closed doors.
Reviewed by traveler from Boston on August 9, 2006 |
| Fun-Filled Two Days |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Checked into the hotel on a Thursday afternoon. We were surprised when the hotel presented us with free coupons to visit the Titanic Exhibit, the Ghosts and Legends Tour and the submarine tour. Thursday evening we went to the comedy club and really enjoyed ourselves. Had dinner in the Promenade Restaurant. Prime Rib was reasonably priced, very good and a nice view of the city of Long Beach. Friday we did the tours and thorougly enjoyed all three! Our room had a king sized bed, very clean and comfortable. All of the staff were very courteous and more than helpful. The ship is old and is in need of some updates but overall it definitely is a step back to a time when ship traveling was glamorous!
Reviewed by traveler from Long Beach, CA on August 2, 2006 |
| not impressed |
Overall: 3 |
Service
5 |
Condition
2 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| most of the hotel staff was great! The hallways were very dirty. the rooms were not very clean. carpets need to be replaced!
Reviewed by traveler from palm springs ca on August 2, 2006 |
| Seen better days |
Overall: 3 |
Service
3 |
Condition
2 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| While the solid wood cabinets with marble tops were a nice nostalgic touch, this hotel is definitely past its prime. Everything was clean, though. My room was perfectly adequate, but the other room that was booked at the same time for the same rate was so small my colleague could barely turn around in it! Also, I never could retrieve messages as the call buttons on my phone didn't work. Early one morning, there was a noise outside that sounded like a screaming banshee! Of course, the boat is reputed to be haunted, so that might explain it. Next time I go to Long Beach on business, I will book elsewehere.
Reviewed by traveler from Chicago, IL on July 26, 2006 |
| Do it again |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The room was great. Such a historic atmosphere. Chelsea's and The Promenade Cafe had great food. And for a laugh stop by the comedy club. There is also a shuttle service that runs every 15 mins that will take you into downtown and Shoreline village. The Reef is another restaurant close by that is worth a visit
Reviewed by traveler from Riverside on July 11, 2006 |
| Since this Hotel is 3 star, it will be better if the hotel provide Welcome Drink |
Overall: 4 |
Service
3 |
Condition
2 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| " This Hotel is unbelieveable since they still use the original stuff maximally ".
Reviewed by traveler from Walnut, CA 91789 on July 7, 2006 |
| Great Experience |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| It was a great hotel experience. All of the history was interesting. You can roam the ship on your own. You don't need a guide. We did not participate in any if the shows, but it looked like they had some great entertainiment lined up.
Reviewed by traveler from Monticello, MN on July 5, 2006 |
| Worth the Stay if you Want Ghostly Experiences |
Overall: 3 |
Service
2 |
Condition
2 |
Cleanliness
3 |
Comfort
2 |
Recommend
Yes |
| This Hotel was understaffed, needed more to do, better restaurants at a good price, and more comfort. We realize this is an old ship but accomodations can be much better. Basically for the price you are paying only for the historical experiences. Yes, if you want to meet ghosts first hand this is the place to stay. Both couples had unexplained experiences that were well worth the stay. No one can tell me GHOSTS were not with us in our rooms as no other explanation exists. The tours guides should take better interest in what they do and not be apathetic. The Queen Mary has much history and could be shown better. Our main complaint was that we did not get the actual rooms we booked by seeing the virtual tour on Expedia. Both of us couples were switched when we got there to twin beds and the rooms they could not fill. Then we are told to read the fine print. This must be common practice by the Hotel as we heard complaints. We did not get the actual rooms we booked with the wood paneling, historical accuracy, and king beds. We asked to speak to the Manager and he gave us double beds but we still did not get the class of room we booked even though they were only part booked. Instead of the Middle Class and got the lower Class rooms. Anyone willing to walk in a pay a higher price will get those but not through Expedia. I highly recommend it for the History and ghostly experiences. Thanks Sharon
Reviewed by traveler from Carson City, Nevada on July 1, 2006 |
| Historic but Fading |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| Still of historic interest but exhibits could do with some freshening up. Hotel facilities adequate,Sunday Brunch excellent,but not unaturally everything showing signs of its age.
Reviewed by traveler from Bournemouth England on June 27, 2006 |
| Going back in time |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| It was somethig we wanted to do for a long time and that was stay at the Queen Mary. We enjoyed the experience very much, but I must say there was one good reason. That was because it was the middle of the week and they were not busy, so they up graded us to a King/3 room. It was just one night and we did have dinner on the ship, so our over all experience was positive. I would go back if I could be guaranteed the same up grade.
Reviewed by traveler from San Diego, Ca. on June 13, 2006 |
| Quaint Old Time Feel |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The rooms on the Queen Mary remind you of the glory days of ocean cruising. The room we had had lovely wood paneling. The origional amenities an hardware gave the room a cosy feel. The shops were ok, but the coffee shop, which was suppossed to open at 7 opened late. Overall, a great experience, don't know if I'll go back though.
Reviewed by traveler from Mesa, Arizona on June 7, 2006 |
| Meh |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
3 |
Comfort
2 |
Recommend
No |
| For all the hype, it's not worth it. It seems like the management hasn't invested any money in a long time in keeping the hotel in shape. It's quite run down. The outlets were coming off the walls, there's only TV internet in the room, but free wireless in a lounge, the cafes/ shops/ restaurants are mostly inexistant or closed. Moreover, it's impossible to walk anywhere from the hotel.
Reviewed by traveler from San Francisco CA on May 31, 2006 |
| Good deal in Long Beach |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The hotel, or I should say ship, is really good. It is located in long beach and the price is really low respect to the more traditional hotel. The overall condition is ok; the rooms are clean and original. I will definitely go back.
Reviewed by traveler from Phoenix, AZ on May 31, 2006 |
| Would never go back |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| Flying into Long Beach we decided it would be fun to stay on the boat, and it was listed as three stars so we thought there would be a certain standard. The sheets felt dirty, the bathroom felt dirty and we couldn't wait to get out of there. Arriving around 10:30pm, we asked if any of the four restaurants were open, which they weren't, which is a little strange considering there are hundreds of rooms. There was also no room service and when we asked what we could do to get a bite, the response was "I don't know - go to town?" and then we were also given the number for Domino's pizza. Definitely one to avoid.
Reviewed by traveler from New York, NY on May 31, 2006 |
| RMS Queen Mary |
Overall: 4 |
Service
3 |
Condition
3 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Its still a grand ocean liner and a stay on board will give you something of the flavour of the period of the great liners and the Blue Ribband races. We found our designated cabin (queen) small compared with our travel mate's twin; so we asked to change and the management were helpful, though somewhat out of touch with the cabins. Dining on board ranges from quite acceptable (food, service and price)to very expensive. There are plenty of restaurants near-by in Long Beach to visit as well as the fantastic aquarium. The exhibition of Titanic artifacts was very interesting and well laid-out. The on-board shops are worth a visit. Its a great pity that the pool is not open and that the staff do not really live up to the reputation of those of the crew of a grand ocean liner. Having said all these things, I would recommend a trip. Check the room rates carefully!
Reviewed by traveler from San Francisco, CA on May 30, 2006 |
| Stay for the atmosphere |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| Pros: Great atmosphere, historical, pleased with the size of room, friendly staff, lots to do nearby, request ocean view as you get spectacular view of downtown and ocean. Cons: Very little privacy as walls are extremely thin, almost no water pressure, water does not get very hot, room not as clean as it could be. Would recommend staying there just for the feeling of it. However I warn you that even a normal conversation will be heard by your neighbor.
Reviewed by traveler from Ventura, CA on May 30, 2006 |
| A bit disappointing |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| They were overbooked, so we had 2 twin beds instead of a king. The walls are very think and we clearly heard conversations from adjacent rooms.
Reviewed by traveler from Houston, TX on May 25, 2006 |
| very interesting place |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| I stayed 4 nights and must say it was an interesting expierience. The ship has quite a history much of which I really had no idea. It is also rumored to be haunted. After this past weekend I would say that it's not a rumor. Lots of interesting little things happened in my room and after taking the ghost tour, on my last day there, that the ship offers everything seemed to make sense. There was free bus service into the city so you weren't limited to just the restaurants on the ship. I can't wait to go back.
Reviewed by traveler from ferndale CA on May 24, 2006 |
| I would go back |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The check in process was very slow. The check out was decent. The room and the entire ship was beautiful. Great views from almost anywhere on the boat.
Reviewed by traveler from Cypress, CA on May 23, 2006 |
| A Fantastic Experience |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I was in town for a convention in L.A. and decided it would be interesting to stay on this historic ship. The expedia.com pricing was very reasonable. I didn't expect the experience to be as great as it was! The first thing we noticed was the customer service. My cousin and I had purchased the cheapest room to save money. The desk clerk noticed that a better room was available and immediately upgraded us (at no additional cost)! When any request was made, they delivered promptly. Service was very professional. Not only was touring the ship enjoyable, but the additional Russian Submarine tour was great - and the Titanic exhibit was on the ship as well! The opportunity to see these was special. We were concerned about transportation to L.A. from the ship, but we soon learned that was unnecessary. The shuttle picks you up at the ship to the metro stop, and the subway ride is about 35 to 40 mins to downtown L.A. - a good time to prepare for meetings and work before arriving. I couldn't have been more pleased with the experience. Additional notes - the restaurants are top notch (somewhat pricey but worth it), the atmosphere is elegant, great for family trips. I look forward to reserving my room at the Queen Mary for my next meeting in L.A. later this year. Highly recommended!!
Reviewed by traveler from Washington, DC on May 22, 2006 |
| Great time on the Old Lady |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My wife and I spent two nights on the Queen Mary and had a great time. The Room was very clean and comfortable. We ate dinner at the Promenade Cafe, the service was okay but the food was not that impressive. The self guided tour was neat and allowed you plenty of time to browse and read the stories and exhibits along the way.
Reviewed by traveler from Austin, TX on May 20, 2006 |
| Quaint Queen Mary |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| A very quaint hotel. A glimpse into the art deco period. We really enjoyed wandering the ship and seeing the original decor and murals. The food was great in the dining rooms. We had a wedding on the cruise ship the next day and it was located on the same pier. Great time.
Reviewed by traveler from Southern California on May 18, 2006 |
| Great place even for a Honeymoon! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We spent a week at the Queen Mary for our Honeymoon and just had the opportunity to visit CA again and just had to go back to the Queen Mary.......It is very comfortable and the staff is very very accomodating. It is a very unique place to stay..when my husband suggested we spend our honeymoon there, I wasn't quite sure I would enjoy staying on a ship that was now a hotel..but we were extremely and plesantly surprised when I got there...
Reviewed by traveler from Pennsylvania on May 17, 2006 |
| Just for the history... |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
1 |
Recommend
No |
| I understand the importance of the history of this ship and that is part of it's ambience. Also, dont expect large rooms...it's a ship. BUT, the beds STINK!! The local jail has better beds.
Reviewed by traveler from Sacramento, CA on May 17, 2006 |
| Old world charm at a reasonable price |
Overall: 3 |
Service
1 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Guests should feel honoured to stay in such a beautiful and historic ship, but at the same time, they need to realise that her facilities will not be as extensive as those in a modern hotel. My husband and I love the Art Deco interior, and we're content to wander about for hours, finding decorated windows or displays and photographs around the ship. The service is below par, however. Some of the staff seem poorly trained, and their English is not very good.
Reviewed by traveler from Ann Arbor, MI on May 16, 2006 |
| Not impressed |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| Need Maintenance and cleaning, Personal in the reception more educated
Reviewed by traveler on May 9, 2006 |
| Fun week end getaway on a peice of history - it's fab!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Loved it! It was no more expensive than staying in a generic hotel but you are experiencing history. There was champagne served as we checked in. The state rooms while basic have been preserved with the original woodwork and fittings. The soundproofing isn't good so I could hear the wedding parties until midnight - but personally it did not bother me. Thje Sunday Brunch is awesome. Definately want to return and do the dinner show - wonderful weekend break!!
Reviewed by traveler from San Diego on May 3, 2006 |
| Queen Mary |
Overall: 4 |
Service
4 |
Condition
2 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Hotel maintenance of rooms could be better, but a lot of places to explore aboard and what history. A lot of motion pictures and television series have shot scenes aboard the Queen Mary.
Reviewed by traveler from San Diego, CA on April 30, 2006 |
| Kids loved it |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The family stayed here for one night and the kids loved it. After reading some of the reviews I was worried about the condition of the room and knew that the rooms had not been renovated. However, the room was clean and did not smell. The front desk was very polite and I did not hear any noises all night long. I noticed that a lot of plaster had been recently repaired in the hallways. The price of the meals would compare to any hotel these days and, in fact, we enjoyed our breakfast at the promenade cafe. The kids meals were larger than most hotels. It is not a place to stay for an extended period of time, but definetely worth the experience.
Reviewed by traveler from Granada Hills, CA on April 19, 2006 |
| Back in Time |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| I know why this ship is said to be haunted. Everywhere I looked, there was a sense of another place in time. Peering out of the portholes in our room, I thought about those who crossed the Atlantic looking through this same porthole. The room itself was very small. Friends who stayed on board told me their rooms were large for a ship cabin. Others also told me their rooms had tubs with salt and fresh water, but my room had only a shower. For the price I paid I really expected more. One aspect of modern living that nearly ruined my stay was the parking situation. There was a concert and a circus going on, and it took over an hour and a half of circling the parking lot to find a space. However, the manager rectified the situation with tickets to the Ghost and Legends Tour. I would compare it to the QM's Halloween Shipwreck without the monsters. Two teenage girls on the tour were so scared they were crying. Another great feature on board was the Sunday Brunch. Delicious! The dining room also evoked a sense of the ship's bygone era. It gave a glimpse of what the first class diners would have enjoyed.
Reviewed by traveler from Anaheim, CA on April 18, 2006 |
| Wonderful nostalgic vintage hotel, but noisey |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
2 |
Recommend
Yes |
| Hotel is a wonderful step back to the past. What a beautiful ship this was in it's day. It's showing signs of economic difficulties, and it's current state of repair is 7.5/10. My room was surprisingly very large, but the old beds were not too comfortable. The room had no sound deadening. I could hear everything outside the room, and the hotel catering was constantly pushing large, noisey food carts down the hall, starting at 7:00 in the morning. At one point I tried to answer the ringing phone, only to realize it was the neighbors phone. The clientel was a mix, with many that appeared to be wanting to take a cruise but couldn't afford it, so this was their vacation. Still, the place has a great deal of charm, and if you're not looking for total peace and quiet this is a fun place to stay. I hope the owners find a way to up the quality of the place as it would make a wonderful setting for a top notch hotel.
Reviewed by traveler on April 12, 2006 |
| Quite the Experience! |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The Queen Mary Hotel was quite an experience! The Hotel ambiance takes you back in time, even the bathroom fixtures are "antiquated." I felt like I was living in 1934. The harbor view at night is nothing short of spectacular! The only thing I could say I missed was "central air" in my room. There are cold and warm air vents, but from 1934 (I could say it was part of experiencing that era). I would definitely go back! Great place for the kids!
Reviewed by traveler from Riverside, CA on April 5, 2006 |
| Not impressed |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| The hotel itself is a magnificent piece of history however the my experience could have been better. I booked a room with a King sized bed as I had my wife with me on this trip. The room we were assigned to actually had two twin beds. When I went back to the front desk to have the situation corrected they had to call the manager before we got our King. Everything on site was overpriced and I would not recommend it to the business traveler.
Reviewed by traveler from Palm Beafch Gardens, FL on April 5, 2006 |
| Queen Mary |
Overall: 3 |
Service
3 |
Condition
2 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| The ship experience was great. However, the rooms need some maintenance.
Reviewed by traveler from rancho cucamonga,ca on April 5, 2006 |
| Great Concept But Not Impressed |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| If you're a history buff and have a thing for "old spaces," you may enjoy your stay at the Queen Mary, a retired cruise ship purchased by the city of Long Beach and pressed into service as a hotel. If it's comfortable digs and amenities you seek while on your travels, this is not the hotel for you! In an effort to retain the cruise ship's historic "charm," the owners have retained all the original paneling, lighting, fixtures, etc. Unfortunately, this stuff is in dire need of repair and updating (the bathroom actually gave me the creeps, and I found the numerous unpainted plaster patches in the ceiling to be less than appealing). Personally I would suggest tearing most of the rooms out and "restoring" them with new materials. The food was average at best. The good news is that during my stay, the Queen Mary was hosting exhibits on the Titanic and Marilyn Monroe. Unfortunately, both close at 6 p.m., and I arrived at 6 p.m. and was only staying over night so plan accordingly if you want to visit the exhibits.
Reviewed by traveler from New Carrollton, MD on April 5, 2006 |
| It was okay.. |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
2 |
Comfort
2 |
Recommend
Yes |
| When staying at the Queen Mary hotel you must remember that its a legend. So the thrill of staying there over night was fun but while in the room I wasn't comfortable with the decor, light and bed.
Reviewed by traveler on April 4, 2006 |
| past it's prime |
Overall: 2 |
Service
2 |
Condition
1 |
Cleanliness
2 |
Comfort
1 |
Recommend
No |
| The Queen Mary was probably a luxurious hotel at one tiem (1970's) but it is way past it's prime now. The maintenance of the entire hotel left a lot to be desired. Parking was atrocious!!
Reviewed by traveler from Ramona, ca on March 28, 2006 |
| Very unique experience |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| Staying aboard the historic Queen Mary was very interesting. Plus, it's close to downtown Long Beach so there's plenty to do!
Reviewed by traveler from Redlands, CA on March 28, 2006 |
| an interesting experience |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| This hotel is an exciting place to stay for those who love an ocean view and a cool soft breeze when they walk outside. It is neat from the standpoint that it was an actual operationl boat that had been used on several occasions. They serve good food in the restaurants that are on the boat. They also have the best shake and malt shop in the world on the prominade deck.The service is great and there is always some type of tour going that you could take to get a better understanding of the history of the boat.
Reviewed by traveler from La palma , CA on March 24, 2006 |
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