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| Sands Regency Hotel and Casino |
Sands Regency Hotel and Casino in Reno, Nevada |
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Sands Regency Hotel and Casino
345 N Arlington Ave
Reno, Nevada 89501
Call Expedia at: 1-800-551-2409
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Sands Regency Hotel and Casino Reviews
| Traveler Ratings Summary for Sands Regency Hotel and Casino
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Overall: 3.35 |
Service
3.56 |
Condition
3.28 |
Cleanliness
3.50 |
Comfort
3.20 |
Recommend
74.07 % |
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| Nice view from the 11th floor |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Had a nice room on the 11th floor with a great view. The room was comfy and clean. However, I would suggest that Expedia users might want to check to make sure the room they select is not too close to the elevators. I was tired, so it didn't bother me too much, but really light sleepers might be bothered by the sound of the elevator going up and down all night! Otherwise, pretty good stay. I even got to take my bicycle up to my room via the elevator. I was worried I'd have to leave it on my car rack or locked up somwhere far away. The bell person who brought me up to my room suggested that I just take it to my room, since bike racers do that all the time! No one looked at me twice when I rolled my bike through the hotel lobby. Terrific!
Reviewed by traveler from Fresno, CA on July 9, 2006 |
| Not Impressed |
Overall: 3 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
2 |
Recommend
No |
| My husband and I were traveling with his mom (74)and I requested our rooms be as close as possible. When we arrived they had us in 2 different towers. They did the best they could to fix it but we were still 15 rooms away from each other. The beds are so hard it was like sleeping on a pool table, just aweful. We won't book there again.
Reviewed by traveler from Las Vegas, Nv on July 5, 2006 |
| will use again |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| even thou we only spent 1 night here i felt the service and accomadations were adequate for an older hotel/casino, it it a great budget choise.
Reviewed by traveler from Asuza, CA on July 5, 2006 |
| Pool |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| The pool was the best part. Nice and large plenty of space for the kids to play. Went swimming at 9am and the water was perfect.The beds and pillows were hard. The room was clean and the people were friendly.
Reviewed by traveler from Vallejo,CA on July 4, 2006 |
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Overall: 1 |
Service
3 |
Condition
1 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| Condition: 1
Cleanliness: 2
Service: 3
Comfort: 2
Overall: 1
Would Recommend: 0
Reviewed by traveler from So. Nevada on July 4, 2006 |
| fantastic deal |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| was a great hotel and what a deal.
Reviewed by traveler from Oakdale, Ca on June 28, 2006 |
| Will stay somewhere else |
Overall: 2 |
Service
3 |
Condition
1 |
Cleanliness
2 |
Comfort
1 |
Recommend
No |
| I reserved non-smoking rooms, but were given smoking rooms anyway. When we asked for non-smoking rooms, they told us that they had only 1 and that it had no water. The shower had no water pressure and hardly any hot water at all. The carpets were badly stained and the beds were rock hard. Also, there was a train that ran right outside our window that woke us up constantly. I give extremely high marks to Mel's Diner, an "American Graffiti" themed 24 hour diner. The food was great and the prices were reasonable. The staff was very friendly and attentive. I would go back to the Sands specifically to eat at Mel's. One other thing about dining at the Sands, do not go to Tony Roma's. The staff was so rude!!!
Reviewed by traveler from Napa, CA on June 27, 2006 |
| Carpet had a stain, elevators were slow and parking was poor!! |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
2 |
Comfort
3 |
Recommend
No |
| Room was not that clean, carpet had stains; fixtures in bathroom were loose, screws need tightening. The elevators were slow and the parking, poor.
Reviewed by traveler from San Diego, CA on June 22, 2006 |
| Won't stay there again |
Overall: 1 |
Service
3 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| I thought the hotel floor we stayed on smelt like pee.Our room had holes in the walls in the bathroom, and by the patio door. The bed spreads had holes in them. The people in the Casino was nice, but I wouldn't stay there again. Could get a better room someplace else.
Reviewed by traveler from Winfield,Kansas on June 21, 2006 |
| Not impressed |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
3 |
Recommend
No |
| The room was filthy. Service was horrible.
Reviewed by traveler from Maple Grove, MN on June 15, 2006 |
| Sands Regency is a dump |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| This hotel was so bad, even the taxi drivers wouldn't come here to pick us up. Everything was out of order, just a dump.
Reviewed by traveler from Los Angeles on June 6, 2006 |
| Sands Regency Reno - Affordable |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
3 |
Comfort
2 |
Recommend
No |
| This hotel is showing its age, the non-smoking rooms were much better than the smoking rooms.
Reviewed by traveler from Kirkland, WA on May 31, 2006 |
| Good Value but need coffee maker |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Stayed in new wing. Clean, spacious and comfy. Wished they had coffeemaker and a sofa vs just chairs for sitting.
Reviewed by traveler from Orange County on May 31, 2006 |
| Hotel was good..... |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I was in Reno for a bowling tournament and was only there overnight. I would have to say the hotel & casino were just fine and the price was right. I enjoyed breakfast at Mel's Diner in the hotel. Reno itself? Not so impressed...at all...old and dirty. But the hotel? It was probably the best part of my trip!
Reviewed by traveler from Lawrence, KS on May 30, 2006 |
| Comfortable and Friendly Staff |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| During my husband's and I recent stay at the Sands we found the staff to be very pleasant and helpful. The food at each of the restaurants was good quality and reasonable. The comedy show was entertaining. Our room was clean and outside noise was minimal. Overall, for an older hotel, the Sands was comfortable and reasonable. Too bad, we didn't have any luck at the gaming machines. We enjoyed our stay.
Reviewed by traveler from Great Falls, MT on May 24, 2006 |
| very satisfied, |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| we had a very good stay,could use coffee pots in rooms.But everything they did offer was very nice.Large rooms that you can move around in .Not close and cramped.Very nice.
Reviewed by traveler from Cherryvale,Ks on May 24, 2006 |
| Enjoyable experience. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Very clean and comfortable room. Nice casino and restaurants.
Reviewed by traveler from Oklahoma on May 18, 2006 |
| Not worth the price |
Overall: 3 |
Service
3 |
Condition
2 |
Cleanliness
3 |
Comfort
2 |
Recommend
No |
| Not a very clean place. For almost half the price of this accommodation, you can get a better place in Reno.
Reviewed by traveler from Richmond CA on May 16, 2006 |
| Okay |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel staff were very helpful and courteous. Room was clean. Bed was okay, but old, should be replaced. No in-room coffe. Adjoining rooms
Reviewed by traveler from Rawlins, WY on May 16, 2006 |
| Jacuzzi's view----ultimate! |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| Hotel was adequate. Staff very friendly and helpful. The best quality was the health club on the 17th floor, just for the view, pretty awesome. If you get tired of gambling rent a bike and check-out the Truckee river path 4 blocks away. Rental shop is on the premises. Be advised there are quite a few vagrants strolling the streets and the Sands is a couple of blocks from the strip so be on the alert.
Reviewed by traveler from Albuquerque, NM on May 15, 2006 |
| My Stay In Reno |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| The service was adequate and good for an inexpensive business trip
Reviewed by traveler from Pleasant Grove Utah on May 12, 2006 |
| Best buy for the money |
Overall: 4 |
Service
3 |
Condition
2 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The Sands offers good food and service especially if you are on a budget. The room service from Mel's is fabulous and very quick. The only downer we encountered was from the front desk clerk who did not seem pleased with his job. Everyone else was friendly and courteous and willing to help any way they could.
Reviewed by traveler from Spokane,WA on May 10, 2006 |
| Willing to go back. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel was close to all places we needed to get to, also the shuttle service was very good and always available.
Reviewed by traveler from Hazelwood,Mo on May 10, 2006 |
| Very spacious rooms with a good view |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Pleasant stay, courteous staff, great restaurants within hotel, very spacious rooms, very enjoyable stay.
Reviewed by traveler from Chicago, IL on May 10, 2006 |
| Good location for the price |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
2 |
Comfort
3 |
Recommend
Yes |
| This hotel has a good location - despite the train which goes by in the mornings. Parking was o.k. and always plentiful.
Reviewed by traveler on May 9, 2006 |
| You get what you pay for |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| The price was very reasonable, the staff we dealt with was very accommodating and nice and the room was clean. There weren't many amenities, no coffee in the room, 1 coffee shop that was good, 1 restaurant (Mel's) that was terrible, Tony Roma's which was excellent. Disappointed that their buffet was only open for breakfast. Several blocks away from main drag which is not bad in good weather, however; in bad weather it can be quite a walk.
Reviewed by traveler from Horseshoe Bend, ID on April 19, 2006 |
| surprised |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I usuallystayat another hotel in Reno but decided to go back to the Sands and try there again - I was pleasantly surprised. All was well and the employees there were very friendly and helpful.
Reviewed by traveler from Hawthorne, NV on April 18, 2006 |
| We would stay again. |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| we would stay again. checkin and checkout went very well. the elevators are real slow. mels dinner was pretty good. all in all our stay was good.
Reviewed by traveler from Centralia, WA on April 8, 2006 |
| Best Small Town Hotel |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I have always liked the Sands with it smaller casino and everbody is glad to have you visit their hotel and casino.
Reviewed by traveler from Bettendorf, Iowa on April 7, 2006 |
| Good Price - Bad Quality |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| You get what you pay for...Casino was extremely smokey, no ventilation; the garage even smelled smokey; our room was disgusting, the air conditioning did not work; the room smelled musty; no coffee maker in the room; no remote control; the only decent things about the hotel was Mel's Diner for breakfast, and free parking.
Reviewed by traveler on March 1, 2006 |
| Nice place to stay |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The weekend we spent there was a college "ski - get away" weekend and the place was infested with 20 somethings drunk and rowdy. The hotel did a fairly decent job of keeping them intact. Thier seemed to be ample security and clean up crews. Our room was always cleaned and stocked with fresh linens. All in all a good place to stay for the $.
Reviewed by traveler from Stanwood, Wa. on January 18, 2006 |
| Go every year |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| we stay here every year for a week. Big rooms, always clean.
Reviewed by traveler on January 17, 2006 |
| Good time |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| Hotel remodel is great. Rooms are very spacious, needs new pillows and some beds. Casino is nice and clean and fun.
Reviewed by traveler from Graham, WA on January 11, 2006 |
| Not What I Paid For |
Overall: 2 |
Service
2 |
Condition
4 |
Cleanliness
4 |
Comfort
1 |
Recommend
No |
| I was suppose to have a non-smoking room, on a non-smoking floor with 2 queen beds in the "new tower" I got none of that.
Reviewed by traveler from Ashland, Oregon on December 14, 2005 |
| Not to be recommended |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| Rooms were in dire need of renovation. Filthy, stained carpet, bugs and rock hard beds did not provide for a pleasant stay. Staff at reception was unfriendly. Lack of cocktail waitresses. Location is great but would not stay at these premises again unless the hotel (or at least the part we stayed in) was to undergo major renovation.
Reviewed by traveler from Colorado on November 14, 2005 |
| decent non-smoking rooms but stinky casino |
Overall: 3 |
Service
3 |
Condition
2 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| It appears this hotel added 3 floors, 15, 16, and 17. We stayed 2 nights on the 15th floor; nice non-smoking room, newer, but the towels smelled of smoke. After our conference in Tahoe we drove back to Reno due to early flights and stayed one more night at Sands, on the 14th floor. Room in shabier condition and one room had been vandalized--the hard-wired hair dryer had been ripped out of the wall, outlet included, and bare wires were hanging next to the sink! They changed our room no problem but that one room should not have been 'available' to rent! The casino stank of cigarettes and they definately deal with a rougher clientele. You can walk only a cpl of blocks to nicer casinos, however.
Reviewed by traveler from Grand Canyon, AZ on November 10, 2005 |
| Nice Hotel and Great Value |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Best value hotel in Reno. Rooms are quite large and recently refurbished and the service is efficient and friendly. I wouldn't stay anywhere else in Reno.
Reviewed by traveler from Australia on November 10, 2005 |
| Would definitely go back.. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I would definitely stay at the Sands again. Granted, it is not the glitziest of hotels BUT for the price, it was certainly worth it. All the staff at the hotel were pleasant and the rooms were neat. I will say that there is a smokiness to the casino and it could probably due with an update to the filtration system BUT the casino was still fun with a little bit for everyone. Not necessarily a "kid" friendly atmosphere but good for adults. Close proximity to the other casinos and sites in downtown Reno.
Reviewed by traveler from Pittsburgh PA on October 28, 2005 |
| Convenient Location...But Trains A Nuisance |
Overall: 3 |
Service
3 |
Condition
2 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| This hotel is an "okay" hotel. The room was in average condition. Their parking was limited, but we always were able to find a stall after a few minutes. We only were there for a few hours to sleep, so we didn't really utilize the amenities, services, etc. The toilet seat was disgusting..we had to place t-paper on the seat everytime we used it because it was so old and the paint was "gone". We had to leave notes @ times for the housekeeper to replace tissue, etc. There are trains that pass by the hotels downtown starting from 11pm to 4 am every day. It's hard to sleep when the entire room vibrates. I could not understand why the trains continuously blow their horn throughout the night/early morning when they are passing by major hotels. I thought this was unnecessary. The housekeepers were friendly. The front desk clerk (male) that was working on Sunday, Oct. 23rd at 4:00 a.m. when I was checking out was unprofessional and rude. I stood there for five minutes, he did not acknowledge me and I had to "interrupt" him. He coldly told me to "just put your keys anywhere." I placed it at the desk and was surprised at his lack of customer service. As mentioned earlier, conveniently located near major hotels and easily accessible to freeway, etc.
Reviewed by traveler from Maui, Hawaii on October 25, 2005 |
| Check the view from the whirlpool on the 17th floor |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Glad I had a chance to try this place. Close to the Truckee River walk
Reviewed by traveler from South Dakota on October 4, 2005 |
| Not impressed |
Overall: 2 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| Lack of cocktail waitresses
Reviewed by traveler from Antioch Ca on October 1, 2005 |
| Good value for money. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Great Location
Reviewed by traveler on September 20, 2005 |
| For the price..................... |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| You can't beat it for the price!
Reviewed by traveler from Sunnyvale, CA on August 5, 2005 |
| Very convenient location to the sites and sounds of Reno |
Overall: 4 |
Service
4 |
Condition
2 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We stayed in the renovated tower for a week on our recent vacation. Renovated is a definite overstatement unless they planned for it to look like a room from the 70's. However, it was very spacious, clean, and quiet except for the occassional train. We ate at Mel's Diner several times and went to the comedy club with positive outcomes. We were able to walk around downtown & to the river which was a nice feature.
Reviewed by traveler from Seattle, WA on July 29, 2005 |
| If you do not want to breath go here |
Overall: 1 |
Service
2 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| The ability to breath was removed from the reservation desk to the elevators! The exhaust system in the casino was so bad that we could not breath anything but smoke while in the lobby area. The room was clear of smoke but the carpet had been laid so poorly that there were gaps between the seams. The bed was like camping on a sheet of plywood! Now I normally do not expect much in a bed, so I bring my own pillows when we travel, but this was the worst two nights sleep we have ever had in Reno!!!!!
Reviewed by traveler from San Jose, CA on July 20, 2005 |
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