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| The Westin Michigan Avenue Chicago |
The Westin Michigan Avenue Chicago in Chicago, Illinois |
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The Westin Michigan Avenue Chicago
909 N Michigan Ave
Chicago, Illinois 60611
Call Expedia at: 1-800-551-2409
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The Westin Michigan Avenue Chicago Reviews
| Traveler Ratings Summary for The Westin Michigan Avenue Chicago
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Overall: 4.33 |
Service
4.19 |
Condition
4.27 |
Cleanliness
4.44 |
Comfort
4.60 |
Recommend
94.23 % |
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| Great stay on the Magnificent Mile |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We selected the Westin Hotel because of the proximity to the shopping along Michigan Ave. It was July 4th and it was a easy walk to Navy Pier to watch the fireworks. Also, "Taste of Chicago" was going on down and it was a short two block walk to pick up the "Free Trolley" at the old Water Tower. The room was clean. The beds were ultracomfortable. The staff is very helpful. All in all we had an enjoyable stay. My biggest complaint was probably that the bathroom was a little small, but since this is an older (although well maintained) property I didn't find this surprising. We would definitely stay there again, and probably will!
Reviewed by traveler from Orlando, Florida on July 12, 2006 |
| Nice location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| We decided to stay at the Westin, because of its awesome location. You are in the middle of it all!! The hotel was nice, the beds super comfortable. Overall the place was nice. One gripe we have is, that we had the do not disturb sign up the whole day, even though we were out of our room for most of the day. Even though that sign was up, the cleaning lady diregarded it, and came into the room anyway. No biggie, but that sign was up, so what, it doesn't mean anything anymore??? Also, the towels they gave us the 2nd time around were not very clean, the one had big yellow streaks and what looked like blood on it. Yuck! But, that's what happens in all hotels, inconsistency. What can you do. Overall, I would say it's definitley worth staying there, most of all for the location!
Reviewed by traveler from Cleveland, Ohio on July 12, 2006 |
| Beautiful Hotel |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Loved the hotel. Beautiful rooms, very helpful staff. Bed was extremely comfortable.
Reviewed by traveler from Dallas, TX on July 11, 2006 |
| great location - otherwise ok |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| Aside from the location, this hotel is better suited to business travelers.
Reviewed by traveler on July 5, 2006 |
| Conveniently located and reasonably priced |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| very pleased - on my last visit they even let us go up to our room at 9am - highly unusual for a class hotel. this was so nice of them - and would make me want to go back again and again.
Reviewed by traveler from Cleveland Ohio on July 5, 2006 |
| Great place to stay! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Staff was fantastic. Rooms nice and clean. Wonderful room service.
Reviewed by traveler from los angeles on June 27, 2006 |
| just right |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Westin is right next to the John Hancock Bldg, and all the best shopping on the Magnificent Mile...it was just right for us.
Reviewed by traveler from La Jolla, CA on June 21, 2006 |
| Great location, very accomodating |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The service was wonderful, great location, comfortable room
Reviewed by traveler from Virginia Beach, VA on June 14, 2006 |
| Great Hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Great hotel. Good service, great beds, excellent location. Would stay in this hotel again.
Reviewed by traveler from Laredo, Texas on June 2, 2006 |
| Can't beat the location! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| In the heart of things -- great hotel! We enjoyed the bar, "The Grille" in the lobby as well. Nice big clean rooms. Loved the modern, clean feel of the lobby. Would definitely stay here again. Be sure to ask for discount coupons to Bloomingdales, etc at the concierge.
Reviewed by traveler from Mountain View, CA on June 1, 2006 |
| Great Location |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Westin was centrally located which was great b/c we could walk everywhere. Being from NYC I frequently use the subway and taxi's... I liked the fact that I could walk to a restaurant or go to Rush St and have drinks... I would stay in this hotel again.
Reviewed by traveler from Bronx, NY on May 31, 2006 |
| Great Location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel was located in the heart of everything. Very close to shopping, sites and dining. Our air conditioner wasn't working in our room so we were immediately moved to a new one. The new room was a little smaller but still nice and clean. Beds were very comfortable. The hotel restaurant was great. Bellmen could have been a little more helpful with bags, but over all my friends and I had a fabulous time in Chicago
Reviewed by traveler from Baltimore, MD on May 31, 2006 |
| Great Hotel!!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My sisters and I had a very nice "girls shopping" weekend in Chicago and we loved this hotel. The location is great. The rooms were very comnfortable and clean. The Grill on the Alley Restaurant served excellent food; it was a little on the pricey side, but well worth every penny. We would stay here again.
Reviewed by traveler from Belleville, MI on May 30, 2006 |
| Very good accomodations and location |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I was pleasantly impressed by this hotel. Beds are really comfy. Just what the business traveler needs. Although bathrooms are not well stocked.
Reviewed by traveler from San Juan, P.R. on May 24, 2006 |
| Great location on Magnificent Mile, but poor concierge service |
Overall: 3 |
Service
2 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Best part about the hotel was it's location on the Magnificent Mile - close to shopping, walking distance to good eating places, and under 15 min. cab rides to just about anywhere in downtown. The hotel beds were very comfortable (plush feathertop) and every floor is non-smoking. The only thing we were disappointed in was the lack of helpfulness and the impatience of the Concierge Team. They were often in a hurry in trying to explain things to us and always seemed annoyed whenever we had a question (even as simple as "Where do you reccommend we go for a quiet, casual, family meal?") Luckily, the location of the hotel was good enough to help us overlook this poor service. Next time, I'll just have to do my research on restaurants and places to go prior to my arrival in Chicago so I don't have to bother the concierge.
Reviewed by traveler from San Jose, CA on May 20, 2006 |
| Shop Til You Drop, Then Relax In Style |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Right in the heart of the best retail in Chicago. The beds, duvets and pillows are fantastic. Excellent restaurant, only complaint was that the bar did not serve nuts or snacks with your cocktails. Coffee in your room, very helpful staff service and a nice workout facility that you did not have to pay a fee to use!
Reviewed by traveler from Sun Valley, ID on May 17, 2006 |
| Best location! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We really enjoyed it! The staff is very friendly!
Reviewed by traveler from Midland, MI on May 17, 2006 |
| I love this hotel; it's a great place at a great price in a great location. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| If you're looking for a nice place that is a good value the Westin is your place. It's located right next to the Hancock Building--which is right next to the Water Tower Plaza. Shopping is convenient! If you're an American Girl fan--this is really the place to stay.
Reviewed by traveler from Grand Rapids, MI on May 17, 2006 |
| Disppointed |
Overall: 2 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| I was so excited to stay at this Westin. I anticipated the beds and the service would be fantastic. the service was friendly,altough the valet parking was extemly diorganized both droping off and picking up. the beds were too soft and the bedding wasn't 100% cotton, so it wasn't"heavenly" at all. It was too hot and scratchy. The hotel was very busy and the hallways were LOUD. we heard doors slamming all night,when we complained we got very little response. wouldn't stay here again. we have stayed at many better plaes in this area for about the same price.
Reviewed by traveler from Grand Rapids,MI on May 16, 2006 |
| Great Location |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Close to subway, shopping and great restaurants!
Reviewed by traveler from Raleigh, NC on May 10, 2006 |
| Great hotel for business or pleasure |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel is very conveniently located....it is literally right across the street from Water Tower Place (John Hancock building). If you are going to Chicago for the Miracle Mile for shopping and site seeing, thsi is a great place. Good, clean newer hotel....and if you are a non-smoker, they instituted non-smoking in the entire hotel in Jan 2006. If you are like me and hate smoke, this is a nice feature.
Reviewed by traveler on May 10, 2006 |
| An o.k. hotel |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| We chose the Westin for its location...gold coast in Chicago. The hotel was average but I had to watch my budget so I couldn't go nicer. Location was very convenient. Walking distance for all of Michigan Avenue, Beds were excellent and comfortable. Room was not exceptionally clean, of course, I have not found any that are. This room needed touch up paint and general cosmetic maintenance. Conceirge was not friendly or that helpful. Bell people and front desk o.k. Did not order room service so I cannot assess that. Overall an o.k. hotel, I will go back...
Reviewed by traveler from Milwaukee, WI on May 3, 2006 |
| Not worth the money |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| There is no jacuzzi or hot tub available which was a little disappointing. It was a nice hotel but for the money I would choose another.
Reviewed by traveler from Nashville, TN on May 3, 2006 |
| Good place to stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Good location, right by all the shopping
Reviewed by traveler from Indianapolis, IN on May 3, 2006 |
| Loved it!!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We really enjoyed our whole experience. It was great to be in the heart of where the action is and the room was clean and very comfortable. I would gladly refer to a friend and we plan to stay there again soon.
Reviewed by traveler from Wisconsin on April 1, 2006 |
| So so |
Overall: 2 |
Service
2 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| Noisy. Breakfast and parking were outrageously expensive. Cannot recommend.
Reviewed by traveler from Washington on March 23, 2006 |
| Love staying there |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
Yes |
| love the feather bed and the large bathroom
Reviewed by traveler from Oblong, IL on January 20, 2006 |
| Great Location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The best thing about this hotel is the location. I was also impressed with the bed and the bathroom. The room was a lot smaller than I had expected, but there were only two of us so it didn't matter to me.
Reviewed by traveler from lincoln, ne on January 13, 2006 |
| Great location, Great service. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Ideal spot shopping or business. I was in town for business, my girlfriend came for a weekend of shopping and still is talking about it. A block from ditkas, went for drinks and mike ditka was there. The hotel itself was very upscale and had everything. Unforgettable experiance.
Reviewed by traveler from new york on January 11, 2006 |
| Very Pleased! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Loocation of the Hotel was great. The rooms were very comfortable. The bathroom was great.
Reviewed by traveler from Gadsden, Al. on January 4, 2006 |
| Great Location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
5 |
Recommend
Yes |
| A very nice place to stay on Michiagan Ave.
Reviewed by traveler from Somerset, MI on December 28, 2005 |
| Just so-so |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| For the price, I expected a luxury experience. Instead, everything was just OK. The lobby was cramped and always packed with luggage. The weather was sloppy, so the lobby, walkways, elevators were always dirty and wet. The tiled entry to the room was never cleaned during my entire stay. The touted bed was nice but not special. The shower was very good, however. I must say, though, that the location was absolutely first-rate. Next time, I'll try one of the other hotels with equally good locations.
Reviewed by traveler from Baltimore, MD on December 14, 2005 |
| Best night's sleep |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The beds were fabuously comfortable. The comforter was fluffy and the sheets were silky smooth. All that was missing was a turn down with a mint on the pillow. The room was quiet (no neighbor noise). The temperature was warm and cozy; the room was dark enough to sleep all day; and the fresh brewed coffee in the morning topped off the whole trip.
Reviewed by traveler from Phoenix, AZ on December 14, 2005 |
| Good Hotel Always |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| They got me a bad room on the 4th floor, next to a pipes and a/c ducts out the window. Next day problem solved. They provide us with an exellengt room.
Reviewed by traveler from San Juan , PR on December 6, 2005 |
| Wondefull |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Wondefull locatio for this hotel, on Michigan avenue. The beroom was ok, and people of the hotel are friendly. Very good place to stay to visit Chicago, at walking distance of the subway (red line). Definitively a place where i would go back in Chicago. I think however a little bit expensive, but, all in all, very good hotel. Again: on magnificiant miles, really cool to visit.
Reviewed by traveler from Miami, FL on December 1, 2005 |
| Very Nice! |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel was very nice and organized. Rooms were very nice and service was great.
Reviewed by traveler from West Chester, OH on November 23, 2005 |
| very nice hotel, excellent location |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My first stay at this Westin was a very nice experience. The room was very comfortable and the location was superb.
Reviewed by traveler from Culver, IN on November 15, 2005 |
| Didn't want to leave |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel was in a great location- right across from John Hancock and right on the Magnificent Mile. The bed and dual head shower was excellent. Staff was very friendly and answered all of our questions. Would definately go back to this hotel.
Reviewed by traveler from midwest on November 4, 2005 |
| Great Location and Service - Accommodations Average |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| The hotel is located in a wonderful spot right next to the Hancock bldg and the Water Tower. The "Heavenly" bed is great...pillows not so great. The hotel room itself was average in size and not any extra items to make it above average. The bathroom faucet leaked the entire time we were there. The toilet paper would not stay on the holder since it was broke. No pressure in the showers at all. I did find the hotel staff very friendly and the security excellent. Service from the doorman at the curb in getting a cab was sometimes rude or just not there at all. Overall the location is the best part of this hotel.
Reviewed by traveler from MI on October 31, 2005 |
| Great Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very accomadating to our needs. Great location, in the heart of everything. Clean, comfortable rooms. Only problem was having the manager come to our room 2x to tell us to be quiet. 6 mothers away for a get away were apparently too loud and threatened to get kicked out. (we may have been a little too loud!) Otherwise, we stay here each year when we go to the Oprah show.
Reviewed by traveler from Minneapolis, MN on September 28, 2005 |
| Great location, but smelly |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| I have two complaints regarding this hotel. 1). As you exit the elevators there was a distinct, strong smell of garbage -- it was there the entire four days we stayed. 2). There were hairs on the pillow cases eventhough they were clean. However, the location was great.
Reviewed by traveler from Palm Coast, Florida on September 28, 2005 |
| This hotel was Okay |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel was nice and comfortable. We had only one problem with the room. The staff handled the problem, but miscommunicated the reslove which made the end of the stay furstrating. All in all an okay stay
Reviewed by traveler from Muskegon, MI on September 21, 2005 |
| Chicago is Beautiful, Hotel was good |
Overall: 4 |
Service
3 |
Condition
5 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We arrived early, and check-in was not until 3:00pm. We spent the day shopping, and got back to the hotel around 3:00 to find that our room was still not ready. It wasn't available for check-in until almost 5:30pm. The room was nice, the bed was "heavenly" just as stated. The concierge was not too helpful as he was far too busy to give good service. The room service was excellent and very quick. All and all, we enjoyed out stay and would go back, we have just stayed in much better staffed 4-star properties. A tip: if you go, try to have an idea of where you want to go and what you want to do before you get there. There is so many fun things to do and see and it's easy to be overwhelmed.
Reviewed by traveler from Kentucky on July 20, 2005 |
| Surprisingly poor for a Westin |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
2 |
Comfort
3 |
Recommend
No |
| I was surprised at the poor quality of this hotel, given my overall positive image of the Westin chain. The bathroom shower had been leaking all day when I entered my room and the floor was wet, and dirty (it had coins on it, seemingly not having been cleaned). I told the desk about it and they had that "puzzled" expression on their faces like "Wow, this lady must be nuts." The room did not have a "do not disturb" sign available and the cleaning person kept banging on my door all morning. The concierge service was inadequate; first I ran into a sneering and rude young man. Then it was staffed by a well-meaning but very ignorant woman (she thought Bucktown was near to the hotel, an easy walk, but it was 4.5 miles away per Mapquest. The hotel has a great location for touring Chicago, but it is not what I'd call luxury accommodations.
Reviewed by traveler from Dana Point, CA on July 20, 2005 |
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