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| Hyatt Regency Acapulco |
Hyatt Regency Acapulco in Acapulco, Mexico |
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Hyatt Regency Acapulco
Costera Miguel Aleman 1
Acapulco, Mexico 39869
Call Expedia at: 1-800-551-2409
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Hyatt Regency Acapulco Reviews
| Traveler Ratings Summary for Hyatt Regency Acapulco
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Overall: 3.94 |
Service
4.14 |
Condition
3.74 |
Cleanliness
4.09 |
Comfort
4.06 |
Recommend
88.57 % |
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| Nice but not luxury |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| We went to Cancun 5 years ago for our honeymoon and stayed in a hotel of comparable price to the Hyatt. Unfortunately I believe that experience set us up for a little bit of disappointment in this hotel. But the difference should be noted in Cancun and Acapulco. Where Cancun is very americanized Acapulco is...Mexico. The hotel was clean but old so there was a little bit of "age" to it. The Air Condition was cool but not cold and required you leave a room key in the "power box" at all times to get any electricity to the room including the AC. The placement of the hotel was probably one of the best down there and what we might have sacrificed on in quality we made up for in proximity to the main part of Acapulco. The hotel is positioned close to Wal-Mart which is the taxi and bus hub for all of the down town and no place was more than 5 pesos (50 cent) away by bus or 50 pesos ($5) away by taxi. We met some people that were at hotels that were so far out it was $25 dollars to get into the city. While in Acapulco I recommend going to the Zocolo and taking a very inexpensive boat ride to the the Island of Fantasia where you can enjoy the great cafe and very clean beach. I also recommend taking the tour through the mountains to the lagoon and private beach club. This excursion was a little more expensive (around $50 depending on the season) it was worth every penny. So overally it was a good hotel but not great but certainly had benefits I'm sure other hotels didn't.
Reviewed by traveler from Suffolk, VA on May 31, 2006 |
| Great, until... |
Overall: 4 |
Service
4 |
Condition
2 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| The staff was pretty pleasant. We loved the hotel because of it's great scenery, nice looking Art Deco decor and the spaceousness of the rooms. However, we were turned off by the small cockroach crawling on our nightstand. I believe another reviewer mentioned having to kill a roach as well. When I first read that review, I thought it was an isolated incident. If we had the very same experience as the other reviewer and we were traveling at different times, the hotel has a definate roach problem. The clerk at the front desk was notified the next day and he immediately offered to upgrade our room which was nice. We took the offer of course. Other than this unfortunate incident, we enjoyed our stay.
Reviewed by traveler from Bronx, NY on May 28, 2006 |
| some what impressed |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| nice rooms
Reviewed by traveler from milwaukee on May 21, 2006 |
| Ordinary Hotel |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| The pool with a little trouble of clean. The Rooms its ok but the pool service is poor
Reviewed by traveler from Mexico on May 16, 2006 |
| Good hotel, great location! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The hotel is a little dated (it is an older hotel and we had to keep the air conditioning on "high" all day everyday for the room to stay cool) but it is really clean and the location is fabulous and is within walking distance of restaurants and nightlife. We had read previous reviews about the beds being hard and yes they are but not uncomfortably so. We slept well all-in-all except for a couple of nights when the hotel hosted several high-school children for an event and then you could hear every noise at all hours of the night. However, once they left we went back to sleeping well. We would definitely recommend this hotel and would stay there again (even over some of the pricier hotels b/c of the location).
Reviewed by traveler from Raleigh, NC on May 12, 2006 |
| Very nice.......for Mexico |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Great location, great price, great service. The restaurants in the hotel were EXTREMELY overpriced and not very good food. The staff everywhere was exceptional. The room wasn't spotless, but was still acceptable. One annoyance is having to shell out $10 a day for chairs on the beach. All in all, one of the better hotels to stay at on the Acapulco beach.
Reviewed by traveler from Minneapolis, MN on May 3, 2006 |
| Was Worthy |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hyatt Hotel-Acapulco is a excellent place to stay with your family or just to be away & relax. Their staff is very polite, flexible room services,good prices. Perfect location!!! Close to Restaurant, night clubs-bars shopping area... Beautiful view to the bay & nightlife. I would recommend you to stay in their suite, if you like to have some space..Their regular rooms are small & bathroom are not too clean.
Reviewed by traveler from Redwood City, CA on April 29, 2006 |
| Very Impressed |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I would return to this hotel again for sure. The grounds were impressive, with nice quality pool furniture and gorgeous landscaping and lovely sounds of birds. The staff was always courteous and patient with the language barrier. Even holding the front door for you every time you enter the lobby. We went right before the busy religious week, so it may be more hectic then.
Reviewed by traveler from Boston, MA on April 14, 2006 |
| Very good service |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Everybody very servicial
Reviewed by traveler from Queretaro, Mex. on April 12, 2006 |
| Acapulco, Mexico |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great place for staying during vacation. The city of acapulco is an amazing place, the beaches are just great. I highly recommend to be in Acapulco and also at the Hyatt hotel.
Reviewed by traveler from Ashdod, Israel on April 11, 2006 |
| Nice hotel, but needs cosmetic makeover |
Overall: 4 |
Service
5 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel's location is very good, convenient to restaurants, shopping, etc., which is good because the restaurants at the hotel were only average, The hotel needs to hire someone to clean the beach on a regular basis. It is a public beach and somewhat overrun with locals selling handmade goods. This can be annoying to those who want a quiet time on the beach. On the other hand, for those who enjoy mingling with the local people, who for the most part are very friendly, it is a good way to experience the culture and to learn more about their way of life. The hotel staff was very accommodating when I asked to change rooms to have a better view. Overall, we had a pleasant stay.
Reviewed by traveler from long island, ny on March 29, 2006 |
| 80 % satisfaction |
Overall: 3 |
Service
4 |
Condition
2 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| It looks old
Reviewed by traveler from Mexico City on March 29, 2006 |
| Too crowded |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
3 |
Comfort
3 |
Recommend
No |
| Unbelievable poor organization. Beach and pool area overpopulated. Do not recommend.
Reviewed by traveler from Brooklyn, NY on March 24, 2006 |
| go the right week |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| happy hour is whats good go the right week for spring break cash is king...especially in mexico
Reviewed by traveler from ny on March 23, 2006 |
| Older but still excellent |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Hyatt is an older hotel but the renovations are very nice and the style is still very upscale. The service was amazing and the staff was superior, be it by the pool, the beach or the restaurant, always friendly and efficient.
Reviewed by traveler from Ottawa, Canada on February 21, 2006 |
| Very nice |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We were very pleased. It was a nice hotel with good service.
Reviewed by traveler from Chino, Ca. on February 18, 2006 |
| Beatiful Hotel in Acapulco |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| My family and I really enjoyed this hotel. The staff is very nice and very helpful. We had a beatiful view from our room. The hotel was very neat and clean. Just as the pictures are shown. The pool was very nice and easy access to the beach. I would book this hotel again.
Reviewed by traveler from East Moline, IL on January 17, 2006 |
| I'm am going there next time too! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| I loved this place, i plan to stay at this hotel for the next time i visit acapulc0o!
Reviewed by traveler on January 4, 2006 |
| Just as advertised |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel was very nice. The room was clean and spacious, and the view was gorgeous. Its got an amazing pool area, but make sure you get there early in the morning to reserve beach chairs. The beach is easily accessible, but pretty crowded. If you are looking for water sports, parasailing, drinks and excitement, its perfect. If you are looking for the Corona-commercial, relaxed, deserted beach scene, Acapulco is probably not the place for you. It's on a very busy street and there is hustle and bustle all around. There are clubs, bars and restaurants nearby.
Reviewed by traveler from Minneapolis, MN on January 4, 2006 |
| OK |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
2 |
Comfort
3 |
Recommend
Yes |
| The place was generally fine, but I couldn't get over the fact that I killed a cockroach in my room. Pool was great. Service was good. Restaurants were ok. Staff were generally very helpful.
Reviewed by traveler from Davis, CA on December 29, 2005 |
| You get what you pay for |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Hyatt has a great location on the bay, and is within walking distance of everything you need. The only thing I could complain about was the condition of the lobby restrooms. They were pretty run down, but everything else was great. I wouldn't hesitate to stay there again.
Reviewed by traveler from Rochester, MI on December 28, 2005 |
| Good choice in Acapulco |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Good location, hotel beach and pool areas are very nice. Close to clubs, restaurants, etc. Nicely kept.
Reviewed by traveler from Mexico City on November 23, 2005 |
| Not that impressive |
Overall: 2 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
2 |
Recommend
No |
| Poolside(s) very nice, with a rather inviting lobby, but overall would not suggest it as a place to return to. Comfort of the bed(s) were well below acceptible in all the rooms, from standard up to the suite where my brother stayed.
Reviewed by traveler from Houston, TX on November 2, 2005 |
| not impress, very good Vs money |
Overall: 3 |
Service
2 |
Condition
2 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| nice & clean
Reviewed by traveler from Mexico City on October 11, 2005 |
| Can't wait to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel was great. Only thing was on the weekends it got really busy and the elevators took forever. Other than that I would recomend this hotel to anyone. The hospitality is great.
Reviewed by traveler from Seattle, WA on April 27, 2005 |
| A/C not the best |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The air conditioning is very weak, therefore, the termostat is at maximum capacity, but the room still does not cool off to the level Americans are accustomed to, but compared to Mexican hotels, it is super.
Reviewed by traveler from Baltimore Maryland on January 20, 2005 |
| Hyatt Regency Acapulco, MX |
Overall: 3 |
Service
3 |
Condition
2 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| 1. Hotel offered Prodigy Internet hotspot service, however hotel does not sell the user ID/password cards they must be purchased at Sanbornes restaurant at exhorbitant prices. I had to buy a Multifon/Telmex internet card at .45 cents per minute so I got 10 minutes service. A BIG rip-off. 2. The drinks in the bar at the outdoor restaurant near the pool area serves "watered down" drinks. My Beefeater gin was watered down at $9. I only bought one drink there, whereas at the lobby bar it was not watered down. 3. This is a 2 star hotel at best and not up to Hyatt standards at all.
Reviewed by traveler from Phoenix, AZ on January 20, 2005 |
| so far so good |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| They need to do better job with the security between swiming pool- beach, every day we found people from other hotels locking the doors to put-in swiming suits on in the bathrooms in the swiming pool area, also they should not allow coolers in the swiming pool, be size that, nice Hotel!
Reviewed by traveler from Chicago, IL on January 13, 2005 |
| old facility, no maintenance, old furniture |
Overall: 3 |
Service
3 |
Condition
2 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| too expensive for cheap quality
Reviewed by traveler from Mexico City on January 12, 2005 |
| Relaxing Vacation |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Good Service, nice beach and great weather
Reviewed by traveler from Battle Creek, MI on January 12, 2005 |
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