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| Sheraton Boston Hotel |
Sheraton Boston Hotel in Boston, Massachusetts |
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Sheraton Boston Hotel
39 Dalton St
Boston, Massachusetts 02199
Call Expedia at: 1-800-551-2409
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Sheraton Boston Hotel Reviews
| Traveler Ratings Summary for Sheraton Boston Hotel
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Overall: 4.36 |
Service
4.29 |
Condition
4.25 |
Cleanliness
4.46 |
Comfort
4.36 |
Recommend
92.86 % |
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| Highly Recommend |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel is a great place to stay and extremely convenient. Close to a "T" stop that will take you pretty much anywhere you need to go in Boston and if the T isn't your thing there are a slew of cabs just waiting to take you anywhere for a reasonable price. Overall the hotel was clean, the staff were "over-the-top" with personal and friendly service. Check-in/out was a breeze, and although I didn't use the automated system, it was available. (I was worried about check-in since I have never booked online before but it was great. I showed them my printed confirmation, provided my ID and credit card and that was it!) The room and beds were very comfortable. I could tell the hotel is geared for the business traveler but its a great stay for families too. It's in a very nice, clean and safe area. There is a beautiful fountain and park across the street where I saw many families take their children. Overall, I highly recommend it and will probably stay there on my next leisure trip to Boston. Helpful Tips: They have a Starbucks in the lobby of the hotel but it closes at 6 pm. So be advised if any of you are evening coffee drinkers like me. When someone in Boston says, Oh its just a 15 min walk from here be prepared for anything between 1-3 miles. Check directions on the MBTA website. They have a section called trip planner that is very helpful.
Reviewed by traveler from Old Orchard Beach, Maine on May 30, 2006 |
| Great Experience in a Great City |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Well located hotel with all the right amenities. it had even added a woreless Internet area for guests in the main lobby. Very convenient. The beds in the rooms are some of the most comfortable I've experienced. All the service personnel are very helpful and friendly. Overall a real Class AAA experience.
Reviewed by traveler from Amarillo, Texas on May 17, 2006 |
| great hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| enjoyed my stay.
Reviewed by traveler on May 3, 2006 |
| so,so hotel but great location |
Overall: 3 |
Service
2 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| Given the price of the hotel, it's service is lousy. Even though I requested non-smoking room, I got a very stinky smoking room. I heard other guest complaining about the same problem - they were only offered to have the room sprayed. Concierge was down right condescending and grouchy. Rooms are rather small but I do have to admit, it's at great Back Bay location.
Reviewed by traveler from Kirkland, WA on April 26, 2006 |
| Everything noce except parking |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel was wonderful. The only draw back was the expensive parking, you already pay alot for the room and then additional money for parking seems unfair.
Reviewed by traveler from Corona, Ca on April 19, 2006 |
| Perfect location |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| This hotel has an ideal location. Indoor access to shopping and close proximity to fine dining on Newbury Street, makes this Sheraton stand out. The beds are comfortable, although some of the rooms seem smaller than other Sheraton properties.
Reviewed by traveler from Memphis,TN on March 23, 2006 |
| not a bad choice |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Don't try to get 2 suites near each other because you'll get them on sepearte floors even though I requested them on expedia. Had to downgrade to a double ( got no discount ) in order to get another room nearby on the same floor. Other than this the suite room was very nice and bed very comfortable. Parked by valet ( about the same price as prudential parking) which made the walk a lot shorter. Don't really need a car to get around boston.
Reviewed by traveler from near Nashua new Hampshire on March 23, 2006 |
| Great Hotel |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We were very happy with the hotel. We had to visit childrens hospital and had an axious day. We were able to unwind in the pool and relax in our suite. The room was very clean, large and comfortable. The fitness room is right by the pool and has everything needed. Thank you for the great stay!
Reviewed by traveler from Montgomery, NY on March 18, 2006 |
| Great |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We just returned from a weekend in Boston. We had a great time and enjoyed our stay at the Sheraton. Our room was on the 25th floor and the view was amazing. We loved that the hotel was connected to the Copley Mall and the Prudential Center. No need to go outside to find a resturant, pub or Starbucks. This is a beautiful thing if you go during the winter, cause baby it's cold outside!
Reviewed by traveler from South Portland, Maine on February 21, 2006 |
| Reasonable luxury at an affordable price |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel was comfortable, including the beds. As a mid to higher end e hotel in the heart of a world class city the price was reasonable. The only negatives were the closet door was broken and it would have been nice to have a mini fridge in the room.
Reviewed by traveler from Ma. on January 4, 2006 |
| In the Heart of it all |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| If you are planning a trip to Boston this is the place to stay. It is right where you need to be. My daughter and I went and she loves to shop and right connected to this hotel is some of the best shopping in the country.We took the Boston Tour Shuttle which we booked from the lobby and left on it right outside of the Hotel. My such history in a town where our freedom began. We only had 3 days so we will go back when we can stay longer and the Sheraton Boston will be our choice Hotel to stay.
Reviewed by traveler from Central Kansas on December 20, 2005 |
| Good location in Boston |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| This Hotel is Located next to Purudencial Center and both buildings are connected by concourse. It's good for you not to walk outside in cold winter season.
Reviewed by traveler from Tenafly, NJ on December 12, 2005 |
| Great customer service |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Used the hotel computer kiosk to check in. I had requested a NS room but when we opened the door we could tell the previous occupant had smoked. Went downstairs and spoke with an agent who apologized, upgraded us to a concierge level room (27th floor with a great view), gave us a complementary appetizer voucher and free breakfast the next morning. Also enjoyed the pool, whirlpool and sauna.
Reviewed by traveler from Monroe, CT on November 29, 2005 |
| Great Hotel |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Had a great visit. Staff very helpful.
Reviewed by traveler from New York on October 20, 2005 |
| Great Location |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| If you want to be in the heart of Boston's Back Bay this is the place. Ask for a room above 9th floor, so you get more of a view. The pool and gym are dated and will be renovated. Our room's layout was odd but worked. The bathroom was very small which made it tricky for us as we were getting dressed for our son's wedding.
Reviewed by traveler from Austin, Tx on October 12, 2005 |
| S tandard Fare, good location |
Overall: 3 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| Basic run of the mill business hotel. fitness center is a little tired, but adequate with good pool. located in the Prudential Center, which is a very nice shopping mall complex with some nice restaurants and shopping.
Reviewed by traveler from New York on October 11, 2005 |
| Decent place |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| I found the hotel completely acceptable, conveniently located, and with all the amenities I needed. I didn't use room service or the fitness center, but I was glad they were there.
Reviewed by traveler from Chapel Hill, NC on September 28, 2005 |
| Great Location - Big hotel |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We arrived at the hotel around midnight and unfortunately the room clerk put us into an awful smelly smoking room in the back of the hotel overlooking an alley, generators, etc. The next morning I complained about the room and the "manager on duty" moved us into a lovely room and made our visit most enjoyable. Purpose of our trip was to move daughter into college and this hotel was located extremely convenient to the college, shopping, etc. I would definitely stay there again!!
Reviewed by traveler from Seattle, WA on September 7, 2005 |
| Wonderful time in Boston! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Sheraton is strategically located in Boston's Back Bay for easy access to public transportation, sight-seeing, shopping, and restaurants. The staff was very helpful-if they didn't know the answer to our question, they called someone who did! Our room was very clean, had a beautiful view of the city and extremely comfortable beds. We had an evening flight and the hotel gladly kept our luggage after we checked out so we could continue to sight-see on our final day.
Reviewed by traveler from Coatesville, PA on September 1, 2005 |
| Great Location |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| For the price, this is a great hotel. Our rooms were comfortable, the staff was helpful, and it had a great location. You can get to alot within walking distance. Next time I visit Boston, I will stay here again.
Reviewed by traveler from Brighton, MI on August 1, 2005 |
| impressive |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| great service, rooms are nice. Best part is that it is right at copley square. a bit of a walk to fenway park...
Reviewed by traveler on July 20, 2005 |
| Great location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Located in Back Bay within walking distance of BU, Harvard, Fenway Park, Boston Public Garden, and tons of restaurants. Also a 10 minute walk to Charles River which has a great running path.
Reviewed by traveler from Tampa, FL on July 19, 2005 |
| Always Wonderful |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great location to do whatever you want. With all the shopping at the Prudential Center, access to many tours and the "T", you don't have to be "downtown" in the general hubbub to get where you want to be. We stayed on the 4th of July and were able to watch the fireworks from our room on the 21st floor which overlooked the Charles River. With an 8 year old in tow, it was perfect because we didn't have to fight with the crowds and a cranky child at 10:30 pm when the show was scheduled. We've stayed there before, and will definitely stay there whenever we are in Boston!!!
Reviewed by traveler from Homestead, FL on July 14, 2005 |
| Very nice - great location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Very nice hotel - great location - we walked to Fenway. Attached to the mall - clean,nice room. We walked to the Mass Ave. Bridge and watched the fireworks - fabulous. We would stay there again.
Reviewed by traveler from Anderson, IN on July 13, 2005 |
| Boston Sheraton Hotel |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| The Hotel was nice since it was connected to a mall and located in the heart of downtown Boston. The room was a little small but overall it was nice considering the deal that I got on it at the time I made my reservations.
Reviewed by traveler from Detroit, MI on June 4, 2005 |
| Very good place to stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Great location, reasonable price
Reviewed by traveler from NY, NY on June 1, 2005 |
| Good location |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| In a great location for shopping, dinning, and viewing. The hotel employee are so nice, they extended my check out time to 4:00pm when I told them that I had a fly at about 6:00pm. They sent back my lost wedding ring in the room.
Reviewed by traveler from Miami, FL on June 1, 2005 |
| We had a great time! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Boston is wonderful. The Sheraton was great. It is fairly close to a subway stop and connected to shopping and eating spots. The service was excellent. Just ask at the desk and they will give great suggestions and have lots of maps and other helpful things to aid in you while you visit Boston. We look forward to visiting again.
Reviewed by traveler from Rogers, AR on May 31, 2005 |
| Too many conventioners |
Overall: 2 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| Consider avoiding unless you're going to a convention there. Otherwise the place is loud and there are too many people. (Hard to get an elevator, etc.) Hotel is otherwise acceptable.
Reviewed by traveler on May 4, 2005 |
| good, not great |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| we booked a room in boston to have a weekend in boston without commuting.positives - location- connected to copley / prudential malls, we could go without leaving the building.Pool was nice, 4 lanes, 2 closed off for lap swimmers only. It made the family side a little tight @ times.Room was clean, beds comfy.Issue was more with booking through expedia - requested minisuite with 2 beds, ended up in oversize room with 1 king & pullout sofia, no divider between section - expedia requests, does not guarentee. still a good time, not quite the expectation. Nothing bad on sheration
Reviewed by traveler from Westwood MA on February 28, 2005 |
| fun in beantown |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We were very pleased with our stay @ the sheraton boston. the hotel is close to everything, boston commons, newbury st.,fenway park and copley square. the staff was friendly and helpful with directions.we would definitely go back. the only draw back was parking. it was convenient enough (under the hotel), but the charge per day was $38.00. we exceeded the 24 hours by 3 hours and it ended up costing us $67.00.
Reviewed by traveler from salem, ct on February 28, 2005 |
| Would enjoy going back |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| Centrally located in town. Easy to navigate between Hynes Convention to Prudenal Center Mall to Copley Place Mall. Overall a very nice place to stay..
Reviewed by traveler on January 28, 2005 |
| great night's stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This is an excellent hotel. I stayed on the night of my birthday and they gave me lots of extras and an upgrade. It really made my night more special. I was pleasantly surprised and happy I decided to stay at the Sheraton. I had always loved the beds and the comfort of the rooms, and the hotel's ideal location, and staying recently was no exception. Everything was great and we had no issues except the fire alarm kept going off in the morning, but that was cleared up quickly as it was an isolated incident. Room service was prompt and delicious. I would recommend the Sheraton Boston to anyone looking for a great hotel in the city.
Reviewed by traveler from Massachusetts on January 20, 2005 |
| great location and enjoyable stay |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Very clean, comfortable room with access to Prudential and Copley without ever having to go outside if the weather is bad. Great little getaway for a family.
Reviewed by traveler on January 14, 2005 |
| Great value |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We were there for Boston's huge New year's Eve celebration. The hotel was very central to all the festivities which was great/Check in was a little confusing - but they were very busy, so being a little frazzled is surely understandable.The room was clean, comfortable and we had a great view. The only bad thing: Finding your way around the area is confusing since all the buildings are connected. All of a sudden you are in the Hynes or Prudential, without leaving a building. The concierge was NOT helpful with directions, so we spent extra time finding our way about. We hadn't bought one of their 'party package' deals, so we weren't on her list to receive any goodies, which she apparently took to mean we dont get any service!
Reviewed by traveler from Cape Cod, MA on January 13, 2005 |
| The bed. Oh my God, the bed. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The bed is everything they have been advertising. Everything about the hotel was great, except the service of the bellhops/concierge/valet service which were all good, but not great. Each made minor errors, but I recognize it was a busy night (New Year's Eve). Nonetheless, the hotel and especially the location were wonderful and I would return in a heartbeat.
Reviewed by traveler from Storrs, CT on January 12, 2005 |
| Great Place to Stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| The Sheraton was great. It was VERY hot in the room but I think somebody might have turned up the heat too high before we went out! It never cooled down. Other than that, the service was great and the room was very clean. Late check out and a Starbucks in the lobby. Newbury Street for shopping is within walking distance.
Reviewed by traveler from East Lyme, CT on January 12, 2005 |
| Sheraton Boston |
Overall: 2 |
Service
3 |
Condition
3 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| This hotel is certainly showing its age. Not up to my Sheraton hotel expectations. There was no fan in the bathroon and the vent was pretty well clogged with dust and dirt. There were at least four other hotels in this area that we could have chosen and I expect that any of them would have been better. I travel a great deal so maybe my expectations are a bit higher but this is the worst Sheraton that I have ever stayed at.
Reviewed by traveler from Shrewsbury, MA on December 20, 2004 |
| may stay there again |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| the hotel was a bit expensive in terms of what you were getting!! the bed was comfortable and the room was spacious, but the bathroom was old, not very modern. the location of the hotel was perfect, right around the corner from newbury street and was attached to the prudential/copley mall.
Reviewed by traveler from new haven, CT on December 13, 2004 |
| nice hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| the hotel was nice, very convient.
Reviewed by traveler on November 18, 2004 |
| A weekend in a mini-suite |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel lobby is gorgeous and convenient, plenty of space to hang out, and everything from the usual lobby bar to a Starbucks.Service during a busy weekend was not up to par. Our room was not ready well pass the 3pm checkin time, they gave us a "holding" room for an hour or so. One hour after we finally got our room, another customer opened our door with his own key: mixup at the front desk. Other than that, the mini-suite was great, with wonderful view of the Charles and Cambridge, even Fenway Park.
Reviewed by traveler from DC on November 1, 2004 |
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