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| Sheraton Maui Resort |
Sheraton Maui Resort in Lahaina, Hawaii |
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Sheraton Maui Resort
2605 Kaanapali Pkwy
Lahaina, Hawaii 96761
Call Expedia at: 1-800-551-2409
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Sheraton Maui Resort Reviews
| Traveler Ratings Summary for Sheraton Maui Resort
|
Overall: 4.64 |
Service
4.53 |
Condition
4.69 |
Cleanliness
4.75 |
Comfort
4.78 |
Recommend
97.22 % |
|
| Really beautiful |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel was even nicer than I was expecting. The staff was great, and it offered a lot. My husband and I especially loved the pool. It was gorgeous! It was also nice being right up next to Black Rock...great snorkling. Thumbs up!
Reviewed by traveler from Riverside, CA on June 28, 2006 |
| Perfect Get Away |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The setting was beautiful. You could walk right on to the beach from the hotel. Also there was a walk way, that followed the beach, to nice shops and restaurants. Perfect for an after dinner, moon lit stroll.
Reviewed by traveler from Central California on June 21, 2006 |
| Good place for vacation |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| No need to pay a trip for snorkeling, you can snorkel right at the beach of this hotel near to the black rock and you are to see as much as you can see from those snorkeling trips.
Reviewed by traveler on June 20, 2006 |
| Great location! |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We stayed here for our wedding and honeymoon and very much enjoyed our stay. The beds are the most comfortable ones I have ever experienced. I will mention two complaints. I reserved a King size bed and we had to settle for 2 double beds. Also, having to rent beach chairs was disappointing. I guess I am used to resorts in Cancun where they are free to guests. Overall, I would highly recommend this hotel.
Reviewed by traveler from Raleigh, NC on June 9, 2006 |
| Beautiful |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Beautiful setting and comfotrable rooms
Reviewed by traveler from Buffalo, NY on June 1, 2006 |
| Wonderful hotel !!!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We were on our honeymoon and it was the most memorable stay. Everyone was so friendly.
Reviewed by traveler from Milwaukee, WI on May 17, 2006 |
| Excellent Honeymoon Experience! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Sheraton Maui is a top notch resort in the best beach location on Maui. Everything at this hotel was superior, from the check in, the rooms, and the food. First, our check in was excellent. We received our lei greeting immediately and checked in withing minutes. The rooms were fantastic as well. The beds were super comfortable!! I also really liked that we were able to book tours directly through our hotel. The other nice thing is that there was an Enterprise rental car right in our hotel! So the one day we wanted to rent a car, we just had to call down to Enterprise and they brought the car around for us. The only drawback to the Hawaii experience was the price of food. However it was extremely expensive to eat anywhere on Maui...not just at our hotel.
Reviewed by traveler from Raleigh, NC on May 9, 2006 |
| Our favorite hotel!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We absolutely love the Sheraton Maui and would highly recommend it to anyone!! My husband and I have stayed here on 2 different occasions and both times upon check-in, we've received room upgrades. In May '06 we stayed in bldg. 6, which had fantastic views of the ocean ~ all I can say is WOW! The grounds are beautiful, the service is great, and the snorkeling off of their beach is the best! (Would advise reserving the beach cabanas prior to arrival or upon check-in if you plan to spend the day on the beach ~ they go quickly!) Another bonus is the Sheraton's location ~ it's within walking distance to the Whaler's Village shopping area as well as the fun restaurants along the beach. We particularly enjoyed going to the Hula Grill at sunset... another favorite restaurant in Lahaina was PacificO's. We can't wait to plan our next trip to Maui ~ aloha ;-)
Reviewed by traveler from eastern Washington on May 9, 2006 |
| An Exceptional resort for family |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Excellent beach. Excellent location. Very family friendly atmosphere. Excellent service. If it's in the budget, one should not miss it. We will go back to same place when we go to maui. No negatives to mention. Extra spending was worth it as the beach and snorkeling spot was right there. (We had Ocean front room)
Reviewed by traveler from Dallas, TX on May 3, 2006 |
| can't wait to go back |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel was charging $10-15 to beach chairs and umbrellas for guests. I have been to many resorts around the world and I found that that is such a cheap act on behalf of such a well established Sheraton company. Guests are already paying considerable amount of money and they all deserve at least a chair on the beach from the resort.
Reviewed by traveler from San Francisco, CA on April 30, 2006 |
| Beautiful Hotel |
Overall: 4 |
Service
3 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We really enjoyed our stay at the Sheraton Maui. The hotel is by far the best one in the area. The beach and pool was great, perfect location. Our two drawbacks was the service at the sundowner bar at the pool. The poolside drink/food service took forever. We finally had to go to the bar to get our own drinks, because our waiter too busy. Both of us also got food posioning at the prime rib buffet dinner, however the restaurant manager was very good about comping our meal and checking to see if we were okay. Besides the two setbacks, our stay at the Sheraton was wonderful. All the employees were always smiling and helpful (except the waiter at the pool) and we would go back. Also the snorkeling at the hotel is awesome, best location. We stayed in the deluxe oceanfront room and you could see the whales and seaturtles from the balcony. The beds in the room were extremely comfortable. All in all it is a great hotel.
Reviewed by traveler from Puyallup, WA on April 28, 2006 |
| maui sheraton |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| the rooms need to be updated and refurbished. I expected a little more out a four star rating. I also thing the pictures on the web must be old and don't give you a really good idea of the hotel. I only ate the food there once cause I got sick on it my first day. Not impressed at all with the drinks or service out by the pool. The bed was extremely comfortable and since that is what I used the room most for to sleep it was okay. Bathroom tubs and tile need to be redone.
Reviewed by traveler from Fort Worth Texas on April 25, 2006 |
| Didn't want to leave |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We had a great family vacation. The hotel staff gave impecable service. The location is perfect. The only down side was the lack of lower cost food options at the hotel. The pool is beautiful, but after the cool Spring, it was too cold and not heated. Our 7 year old didn't seem to care though. We would definitely go back!
Reviewed by traveler from Portland, OR on April 19, 2006 |
| Best Value on Kaanapali |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Our stay at the Sheraton Maui in April 2006 was excellent. This was our first time to this property and we were very pleased. We were upgraded from on Ocean View to a Deluxe Ocean View without asking. The grounds and facilities were well maintained and very relaxing. Despite the large families retreating for spring break, this was the quietest spot on Kaanapali. The beach is perfect and the pool was nice although cold. Housekeeping was speedy with special requests although the front desk staff and operator were a bit short (no "my pleasure" but just "OK", or a quick transfer with no acknowledgement). A little training and compassion could push them into the superior category. The bowed out shower curtain rod was a nice touch giving more room to roam in the standard tub/shower space. Only one sink in the bathroom but nice marble counter top. Empty mini-fridge and counter area was nice. Bed was super comfortable. If you are looking for a peaceful place on Kaanapali with tastefully decorated rooms this is your hotel.
Reviewed by traveler from Dallas, TX on April 12, 2006 |
| Great for families |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We really enjoyed our stay. We spent a lot of time in and around the pool. The food was great. We had an excellent waiter for breakfast who made sure we didn't want for anything. The Waiters/Waitresses and bartenders were great. The front desk and concierge however, always seemed "Put Out",would hold personal conversations with each other while tending to guests, and seemed limited in their knowledge of eateries and events.
Reviewed by traveler from California on April 5, 2006 |
| We are planning our 5 Year Anniversery trip already! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| We stayed here on our honeymoon! Our room had a beautiful view of both the mountains and ocean. The room was spacious and bright. The balcony was a little small, but I believe that is because of the type of room we picked. Other rooms had larger balcony's. The grounds were beautiful as well. We loved in it! Ka anapali is a great area!
Reviewed by traveler from Cicero, IN on March 8, 2006 |
| maui bliss |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This is a perfect location for a delightful hotel which is our favorite on Maui. We have stayed many times. The room looked recently refurbished on the last trip. Snorkeling and swimming are great just outside the hotel at Black Rock.
Reviewed by traveler from San Francisco, CA on March 7, 2006 |
| I wish I could have stayed another week! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Beautiful setting and wonderful staff. Everyone was friendly and smiling and eager to help with anything we needed. The most comfortable bed I have ever had in a hotel and floffy soft towels in the bathroom. The pool is huge with lots of places to get lost and the daily koi feeding at 10am was great fun. Snorkeling right there by the lava rocks you may even run into sea turtles!
Reviewed by traveler from San Diego, Ca. on February 28, 2006 |
| Great Place |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel was great. The room was new, clean and had plenty of room. The grounds are in great shape, they have a nice beach and a great place to snorkel. The breakfast buffet is very nice and the Terrace resturant was relaxing and had live music. The staff was friendly, we had a nice view from our room, and this part of the island stays drier than other areas. We had a great time and would definitely go back.
Reviewed by traveler from Chattanooga, TN on February 11, 2006 |
| Would go back in a heartbeat |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Besides the beautiful beaches and views, the hotel provided a wonderful, friendly atmosphere that made the trip even better. The room was comfortable and the view was better than expected. I would definitely consider staying here again - great location, great service, great food, great sunsets!
Reviewed by traveler from Spokane, WA on January 2, 2006 |
| Fabulous Hotel! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel was beautiful! The rooms were great and the staff was extremely accomodating. I would definitely stay there on my next trip to Maui.
Reviewed by traveler from Kansas City, MO on November 30, 2005 |
| Happy with almost everything |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The only setback we encountered was a slow housekeeping wait staff. We had to ask 3 times for a crib and it took an hour and a half. We also called for towels and that took an hour. Other than that we were extremely satisfied. This hotel is beautiful and very well maintained.
Reviewed by traveler from San Diego on November 23, 2005 |
| I loved this hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This is one of the nicest hotels in Maui and in the best area. The hotel restaurant is great. I liked it better than the restaurants in Lahaina
Reviewed by traveler from San Francisco, CA on November 10, 2005 |
| Perfect Honeymoon |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel was absolutely fabulous! Upon arrival we were greeting with leis and we received a complimentary room upgrade to a Deluxe Oceanfront Suite (we paid for a mountain view room). The grounds were beautiful and within walking distance to Whaler Village. A perfect beach location for swimming and snorkeling. The pool was never crowded and an impressive sight. Best hotel in Maui!
Reviewed by traveler from Virginia on November 10, 2005 |
| Planning our return to Maui, the second day of our trip!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Upon arrival we were upgraded to an oceanview room, which was a pleasant surprise and the view was awesome. The room was nothing out of the ordinary,but since we did not come to Maui to hang out in a hotel room, that was not a problem. We rented cabanas most of the days that we spent on the beach and highly recommend that. The staff at the Sheraton was great. Everyone was friendly and helped whenever you asked. The pool was ok, except on the weekend when we were outnumbered by kids. The staff at the pool was rather slow, but it did seem as they were constantly understaffed with cocktail servers. Snorkeling was great at Black Rock. Just a tip, though, if you are on your honeymoon, as we were, be prepared for quite a few kids. I did not think that we would have so many families with children at the end of August, but there were quite a few. We would definitely stay at the Sheraton again!!
Reviewed by traveler from Willow Springs, IL on October 3, 2005 |
| Great location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Wonderful beach to relax and snorkel. Clif diving ceremony every evening at sunset was a must.
Reviewed by traveler from Springfield, VA on September 21, 2005 |
| Not Impressed |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| Apparently, the Sheraton was one of the first hotels built in Kaanapali and it shows. The lobby area is nice with a gorgeous view, but small. Our first room was musty and everything in it was damp. We were moved to another room, which was identical to the first without the mustiness or dampness. The bathrooms were extremely outdated. Overall, the room just showed a lot of wear and tear. The bellman said another wing had recently been renovated, but the one we were in had been renovated 7 or 8 years ago. The balconies in both rooms were so tiny, one chair and one small table barely fit on it. However, the partial ocean view was decent. The beach area was nice, but was taken over at least twice during the week by cruise ship passengers who snorkel and use drink vouchers at the Sheraton pool bar/restaurant. The restaurants seemed nice - we only ate at Teppan Yaki Dan's - but extremely overpriced. If you want a more reasonable, good-sized breakfast, go to Mango's down the street.
Reviewed by traveler from Orange County, CA on September 6, 2005 |
| Definitely want to go back! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| We recieved a free upgrade to an oceanfront room...it was so awesome! The sound of the waves in the morning when you open the sliding door was amazing. We were right next to black rock where there is some good snorkeling! service, food and grounds were wonderful!
Reviewed by traveler from Philadelphia, PA on September 1, 2005 |
| Nice and Relaxing |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| This was our first trip to Maui, and we found it a great place to relax. The Sheraton has a great location. You can rent snorkel gear and actually snorkel right in front of the hotel in the black rock they have there, right off their beach. It's also a quick walk to shopping. The pool is great for families. As a side note, I don't recommend the road to Hana, unless you love leisurely drives. It is very winding, so if you tend to get carsick, you will. And Hana is nothing special. So, the town itself isn't worth a 3 hour drive just to get there.
Reviewed by traveler from Seattle on June 1, 2005 |
| Comfortable hotel |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel was very comfortable. Our ocean view room was really more of a partial ocean view. But overall the room was very nice. Snorkeling at black rock near the hotel is quite good considering how convenient it is. We spent the majority of the vacation touring Maui and really didn't spend much time at the hotel.
Reviewed by traveler from Louisville, KY on June 1, 2005 |
| Nice for a first trip to Maui |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The rooms are nice and spacious, the view was beautiful form my "upgraded room" Although the place is like a maze We had to talk 3 elivators to get from our room to the main pool/restaurant area. Snorkle rental is very expensive $30 per day (snorkle BOB in Lahaina is 20 something per week.) If you are really into diving the black rock is not really the place to go. I have been told go to mile marker 14 for better diving. What out for the $5 charge for the water bottle they put in your room. The black rock lighting serimony is a little of a let down. The consierge was very good and had some good advice (especialy about the road to Hana)
Reviewed by traveler from Riverside CA on June 1, 2005 |
| We've never stayed anywhere else when we've been in Maui. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| This is a beautiful hotel with all the amenities we needed. It's just steps from the beach and they're pool is also very nice. Cliff diving was the best!
Reviewed by traveler from Arvada, CO on May 31, 2005 |
| Wanted to quit my job and hand out towels at the pool |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| The Sheraton has the most beautiful setting, the grounds, pool and beach I think are the best on Kaanapali Beach by far. The food is good, even at the pool side bars. Teppan Yaki Dan's was great!Snorkeling right outside your room, what more can you ask for. I will be back.
Reviewed by traveler from Murrieta, CA on May 31, 2005 |
| Was better the first time |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| We've stayed at this hotel twice now, and the first time the service was a lot better. We enjoy spending time lounging around the pool, however the service (drinks, meals) was really slow. One of the waitresses was even somewhat rude. Anyway, even though the first time we stayed was better, I would still recommend the hotel.
Reviewed by traveler from Seattle on May 31, 2005 |
| A Diamond |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel is fabulous. The entire staff is friendly and courteous. Everything you would expect at a 4-star resort. When they say that Black Rock situated right out front of the hotel is one of the best places to snorkle they weren't kidding. We've snorkled on four (4) islands and this was superb. Can't wait to go back.
Reviewed by traveler from Costa Mesa, CA on May 24, 2005 |
| A vacation beyond our expectations!!!!!! |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My wife and I went to Maui for the first time for our 10 year anniversary. We went with very high expectations and most of them were met!!!! The Shearton is an excellent hotel, with great rooms, views, pool, beach, etc. We were rather disappointed with the service and food quality in both resteraunts for dinner, but the buffet breakfast and service was great! Shearton kept their Service Promise to us during these bad circumstances, and refunded half our money we spent on the meals that did not quite match up to the rest of our experiences there. Dinners at the hotel were pricy and you could go off site for meals that were much higher in quality and with outstanding service for the same (or less) money. I would definitely recommend the Shearton to any one looking for a great hotel and experience, just do not eat dinner there.
Reviewed by traveler from Midlothian, VA on May 23, 2005 |
| Wonderful Experience |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| A beautiful hotel with a friendly staff and everything you need. The view from our room looked like a postcard! The beach was great and the snorkeling by Black Rock was fantastic every day we were there. I never would have dreamed we would be swimming with sea turtles just out from our hotel. We also liked that we were just a short walk away from Whaler's Village where there were good restaurants and shopping. We would definitely come back.
Reviewed by traveler from Waterloo, IL on May 20, 2005 |
| Slow Response Management |
Overall: 3 |
Service
2 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Checked into the hotel and they were overbooked they placed us in a room with 2 double beds. We needed to be in a king bed. When we advised management they were very cold, and unconcerned about us. They did move us the next day and placed a bottle of champagne in our room after we complained to their corp website. No manager of the hotel checked up on us or apoligized at anytime.
Reviewed by traveler from Moreno Valley, CA on May 18, 2005 |
| Loved the time spent at the pool and the buffet breakfast! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Very pretty hotel and the room was quite nice with a partial ocean view. Only problem was the elevator was far from the room.
Reviewed by traveler from Frisco, Texas on May 18, 2005 |
| Prime location, minor inconveniences |
Overall: 3 |
Service
2 |
Condition
2 |
Cleanliness
3 |
Comfort
2 |
Recommend
Yes |
| We planned our arrival to be early in the day so we could get checked in and have a full first day. When we arrived at 1:00 pm, our Deluxe Ocean View room had only a very tiny partial view and was dirty, missing furniture, air conditioner rattled, etc. After much ado and hours spent waiting in the room for a response from the front desk, we were told that they would try to move us the next day, but no guarantee. They did move us and the new room had a glorious full view. However, this hotel has condition problems both inside and out for one that is so pricey. We will stay there again, but next time we will take a cheaper, Garden View room. Great beach!
Reviewed by traveler from Seattle, WA on May 18, 2005 |
| Very nice place to stay |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Hotel was very nice ,staff was friendly and helpful. One thing to think about is room location. We were in building six up on black rock with | | |
