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| The Ritz-Carlton, Kapalua |
The Ritz-Carlton, Kapalua in Lahaina, Hawaii |
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The Ritz-Carlton, Kapalua
1 Ritz Carlton Dr
Lahaina, Hawaii 96761
Call Expedia at: 1-800-551-2409
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The Ritz-Carlton, Kapalua Reviews
| Traveler Ratings Summary for The Ritz-Carlton, Kapalua
|
Overall: 4.30 |
Service
4.50 |
Condition
4.30 |
Cleanliness
4.35 |
Comfort
4.30 |
Recommend
86.96 % |
|
| Not impress |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| Hotel is nice but service by the pool not good at all. TV's in room they need upgrade they are old very bad quality.
Reviewed by traveler from Valencia, Ca on July 5, 2006 |
| Can't wait to go back. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| It was a wonderful hotel. We never needed to leave it had everything there and was the highest quality. We cannot wait to go back and will only stay at the Ritz-Carlton.
Reviewed by traveler from Gilbert, AZ on June 28, 2006 |
| Poor Value for money |
Overall: 2 |
Service
1 |
Condition
3 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| This hotel is trading on The Ritz Carltons reputation and doesnt live up to it. Concerns are too numerous to mention but include being woken at 6am by workman in the room next door, no replacement tolitries, no room cleaned one day, no hot water, unasked for wakeup call at 4am on morning etc etc. Do not stay here if you expect 5 star service etc you will be disappointed - Very bad value for money
Reviewed by traveler from Santa monica on June 21, 2006 |
| Thin Wall Five Star |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I stayed at the ritz for 4 days, it was really nice. The hotel is worth its five stars. The only complaint I had was the walls are very thin. I was woken up at five every morning from other guests and hotel housekeeping.
Reviewed by traveler from Los Angeles, CA on June 15, 2006 |
| Read this Review - Not Impressed |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
2 |
Comfort
3 |
Recommend
No |
| The rooms are probably due for a renovation. We had a garden view room that faced the pool area. Not sure if it was just too much humidity, but the room had a strong musty odor and the carpet felt damp. Our TV didn't have a remote either. The spa was in a totally separate building (i think you have to take a shuttle to get there). Also, this is on a very windy part of the island. Golf course looks nice, but I would stay somewhere else.
Reviewed by traveler on June 14, 2006 |
| The Best Maui offers |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| Ritz Carlton is my favorite place to stay where ever I travel. I was let down on a few things as I compared my last stay in Sarasota FL to Maui. Bed matress pillow top was worn out. Pool side chair set up was non existant. "It is my Pleasure" was only heard from one employee during four days stay. Don't miss understand this review. I love the Ritz. I don't like to see the level lowered at any Ritz location. The Ritz brand is recognized as elite, I don't want to see the bar lowered at any location. I love great customer care. I love connecting with the staff. I did get to talk to some really neat Ritz people while I was there. I heard there stories of how they came to serve at the Ritz. Great time.
Reviewed by traveler from Sarasota, FL. on June 14, 2006 |
| Most relaxing spot on Maui |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great service, attended to every need. Does rain more here than other resorts. Accomadating staff.
Reviewed by traveler from PA on May 24, 2006 |
| Best Hotel on Maui |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Perfect in every way. Don't heed negative reviews.
Reviewed by traveler from Salt Lake City, UT on May 17, 2006 |
| Great hotel, competitively not as pricy as you might think |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Compare rates at this property with others along the Kaanapali and Kapalua coasts and you'll find it's not that much more expensive - if you book it as a package (just add a car) - than many of the other properties in this area. Definitly worth the extra effort. Hotel itself is a great find. The private beach is also a plus - most of the other properties on this side of the island share a beach.
Reviewed by traveler from Dallas, TX on May 3, 2006 |
| Awesome resort. Just not for everyone. |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We have stayed at numerous RC's in the past two years. Usually on their Club Level. We had two Club Level rooms for our family vacation at Kapalua. The rooms were great and the service in the lounge was incredible. The pool area is great, though at times windy. The only complaint is the $18.00 resort fee charged to each room per day. After paying for two very expensive Club Level rooms for a week I didn't expect to be presented with a hidden fee. I inquired about it at the front desk and was told "this is a resort, that is the fee for the resort".
Reviewed by traveler from Cleveland, OH on April 24, 2006 |
| Fantastic Hotel on Maui |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Ritz-Carlton Kapalua is a gorgeous hotel and the staff are all extremely friendly. They also go out of their way to provide exemplary service. During our stay, my husband forgot his Blackberry charger; the concierge tracked one down for him immediately and sent it to our room. The Banyan Tree is an excellent restaurant, the pools are beautiful, the beach is just a short walk down past the pools. Beautiful leis and POG juice upon arrival. Terrace restaurant has a great buffet breakfast. I just can't say enough great things about our stay!
Reviewed by traveler from Chicago, IL on April 5, 2006 |
| Help Fellow Travelers |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
2 |
Recommend
Yes |
| I chose this hotel for the expericence of staying in a 5 Star Hotel. I know these "How am I doing" rating questionaires only want positive comments. Therefore, I have delayed responding until now, I had some issues. 1. The young lady who assisted me with my arrangements for this trip was just perfect. However, apparently I missed the part that stated I would be paying RESORT fees daily. I arrived at the hotel at 9:00 pm on the first day. (the day was over) 2. Our room must have been located over the power plant, and the constant hum of a moter was very disturbing when trying to sleep. I decided it was was one of the CHEAP rooms, inasmuch as it was package trip. I would NOT recommend a package trip for fellow travelers.
Reviewed by traveler from Denver, CO on March 31, 2006 |
| Nice hotel, but... |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Never stayed at a Ritz before and probably expected too much... Rooms were older and furniture has not been updated in our middle price room. Had the essentials: comfortable bed, very clean bathroom, TV, and internet. Not a "fancy room" but nice. The staff, food, and hotel grounds however, were OUTSTANDING. Stay here mostly if you like to lounge, play golf, and play tennis. However, if you have a fun-loving, frolicking family, I'd recommend staying at another place. Beach has rough waves (at least in February) and no lifeguard. Have to drive to get to more sheltered beaches. We ran out of things to do at the resort very quickly. However, if your family likes a more low-key vacation, the Ritz is reasonably kid friendly and is definitely less busy than some other resort hotels.
Reviewed by traveler from Seattle on February 28, 2006 |
| Very large for a resort |
Overall: 2 |
Service
2 |
Condition
3 |
Cleanliness
3 |
Comfort
2 |
Recommend
Yes |
| Lack of accomodations (chairs, lounges)at beach and pool area.
Reviewed by traveler from Dallas, TX on January 4, 2006 |
| Unsurpassed Service |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel is beautiful, quiet and relaxing, even when it's full. The staff goes out of their way to ensure that your stay is wonderful. It is very expensive, but it's a great splurge.
Reviewed by traveler from Seattle, WA on January 3, 2006 |
| loved the marble bathroom! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The staff and service were superb!
Reviewed by traveler from Philadelphia suburbs on December 7, 2005 |
| Castle on a hill |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We felt llike royalty when we stayed at the Ritz-Carlton, Kapalua. It was so beautiful set up high on the hill and so peaceful as it was in a more remote area of Maui. Service was great and we loved being served frozen cocktails poolside. DT Fleming beach was absolutely gorgeous, although the waves were up to 10 feet high as the winter surf tends to pound the north shore. The only drawback was that it was far from attractions and we had to allow extra driving time. We can't wait to go back!
Reviewed by traveler from Whittier, CA on December 7, 2005 |
| Awesome vacation |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Ritz Carlton Kapalua was a wonderful place to stay. It was expensive, but no more so than any other quality resort hotel area. The staff was exceptional; attentive, sincere, and always at the ready. My daughter and I hated to leave and definitely plan to return.
Reviewed by traveler from Prairie du Chien, Wisconsin on December 1, 2005 |
| Paradise found! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Wow...perfection in paradise. I am a pretty savvy traveler and this place definately over-delivered. Amazing room, beautiful property, best beach in Maui, spectacular Spa, delicious food....Sushi was amazing, breakfast buffet is a must (book as part of package and save $$$)Very friendly staff...I'm already planning our next visit there sometime very soon...oh and by the way, the most amazing views, the top golf course in all of Maui, not to mention Hawaii and privacy and solitude...if you prefer class and elegance over tourist and crying babies....go to the Ritz in Maui...just do not tell your unclassy friends...please, preserve the peace!
Reviewed by traveler from Napa Valley on November 29, 2005 |
| Not all it is made out to be |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Be careful. You may be sent to a lover Quality room than you pain for.
Reviewed by traveler from Morrison , co on November 21, 2005 |
| Wonderful Honeymoon! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| My husband and I just returned from our honeymoon. The Ritz Carlton Kapalua is an absolutely beautiful resort. It is a perfect location... far enough from town to feel secluded and private, but still within driving distance should you feel the need to leave the property. Our room was an oceanview room with a beutuful view from our private lanai. The pool is a stunning 3 tier pool, with an exceptional staff to get drinks and food poolside. Just below the hotel is a private beach for hotel guests... very nice! The staff was so friendly and helpful at all times, always offering an "Aloha" with a smile. Overall, I would whole-heartedly recommend this hotel, and will defintely be returning!
Reviewed by traveler from Santa Barbara, CA on November 16, 2005 |
| Does not live up to the brand |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
1 |
Comfort
2 |
Recommend
No |
| When someone says Ritz Carlton, they immediately think of the branded reputation for excellence and class. This, is not what I thought of the Ritz in Maui... This hotel has many drawbacks: Location--windy and cold, beach is not that desireable Ambience--I learned quickly not stay there if you are single. It's like there's something wrong with you if you are not a Mrs. Service--3 out of 5 stars Cleanliness--Found bugs in my bathroom (not sure if they were roaches or just "island bugs") Expensive--It's not about the money, it's the value. I've stayed in nicer hotels and ate better food for moderate prices. Stay in Kanaapali and enjoy the beaches there. I heard the hotels are more exciting and the day spas are superior. It's all a matter of preference. I prefer to stay elsewhere next time I visit.
Reviewed by traveler from Thousand Oaks, CA on November 9, 2005 |
| The Hotel is great, the service is excellent! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This place is very nice. We did not go out much because we would like to enjoy the amenities and the services the hotel offers. We enjoyed the pool, jacuzzi, gym, and basketball courts. You have to try their spa and massage. We walk down to the beach area. The water there is a little bit rough than other beaches but it's a nice place to sip your drink and read a book or newspaper and just relax. We'll bring food by the beach and chow down watching the ocean.
Reviewed by traveler from Chula Vista, Ca. on November 3, 2005 |
| Getting sad... |
Overall: 3 |
Service
3 |
Condition
2 |
Cleanliness
2 |
Comfort
4 |
Recommend
No |
| Been her before.eventhough most people very friendly. Buffet great! Poor area good..but pool also in need of work soon!
Reviewed by traveler from L.A. on November 2, 2005 |
| Exactly what we were looking for |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Need to relax? Need to be pampered? Need to worry about nothing? This is the place! The grounds are huge. Everything you could possibly want.
Reviewed by traveler from San Francisco, CA on November 1, 2005 |
| great hotel if you golf...other wise not centrally located to town |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| i would not stay at this ritz location again simply because of locale. much rather stay near wailea...if ritz was located at wailea it would be perfect!!!!
Reviewed by traveler from New York on November 1, 2005 |
| Lots of wind but lovely resort. |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Although we knew that Kapalua gets more wind than other areas of Maui we were not prepared for how much more. The weather was warm but the wind could knock your hat off so be prepared. Go down to the beach to get out of the wind as it is sheltered. Our only complaint, with the accommodations, was that we had paid for an Ocean View room and were taken to a room that offered a view of the ocean if you stood on the balcony and looked passed a pilar. We protested and then we were given a lovely room with a great view.
Reviewed by traveler from Pacific Palisades, CA on November 1, 2005 |
| expensive, but worth it |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The staff was very pleasant, helpful, and friendly. They do their best to identify you by your name!! They make you feel special! The partial ocean view rooms are very partial--if you stand on the balcony and crook your neck, you will see the ocean in the distance. But the view of the mountains is beautiful, too! The area around the hotel is beautiful, as well. The worst part of the vacation was having to leave!!
Reviewed by traveler from Houston, TX on November 1, 2005 |
| Much Enjoyed! |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I found the property to be a great spot for just being a bumm. Nice private beach. Kapalua is not as crowded as Kaanapali, so that was nice as well.
Reviewed by traveler from Los Angeles, CA on October 26, 2005 |
| I would live to go back. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Nothing but first class. This was certainly a once in a lifetime trip made extra special by the perfect hotel experience.
Reviewed by traveler from Noblesville, IN on October 21, 2005 |
| Overpriced |
Overall: 4 |
Service
5 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| Overpriced for the amenities, no tea or coffee service in room, complimentary coffee until 11:30 a.m. after that it cost $5.00 a cup. Several lightbulbs were out in the room and not replaced. Had to request shampoo for the bathroom. The beach was not swimmable, had to go to a another hotel to snorkel.
Reviewed by traveler from san diego CA on October 20, 2005 |
| Great hotel to stay and relax |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Beautiful setting and service.
Reviewed by traveler from San Mateo, CA on October 20, 2005 |
| Stunning setting |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| A corner of paradise. Very expensive to eat and drink there though. And restaurants close at 9:30. More rain and wind in Kapalua. We missed an in-room coffee pot.
Reviewed by traveler from Fort Worth, TX on October 19, 2005 |
| Everything you would expect |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We went to stay in the Ritz in Maui for our honeymoon and it was fantastic! Everyone from the front desk to the valet guys to even the room cleaning ladies was very personable. You couldn't walk by an employee without them saying aloha and asking how you were doing. We had a great time and strongly recommend this hotel.
Reviewed by traveler from Sacramento, CA on October 11, 2005 |
| Beautiful Hotel in Maui |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel service was very good. The food was excellent. The grounds were equisite.
Reviewed by traveler from New York on October 1, 2005 |
| Counting the days till I return |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Aside from the hotel being gorgeous, the staff is extremely courteous. Even the housekeeper exchanged anniversary stories with us. We were fortunate to receive a free upgrade out of luck, and received a welcome card and amenity to celebrate our anniversary. The hotel helped us book an incredible bike tour down the Haleakala volcano and also reserved a cabana for us by the pool next to the waterfall. The room was larger than we expected and the butler bath is a luxury must!
Reviewed by traveler from Honolulu, HI on September 14, 2005 |
| one classy place |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| It was probably the most beautiful hotel we have ever stayed at. The staff were very friendly, and warm, from the bell boys to the maids to management staff, they all made you feel welcome. The grounds were spectacular, as well as the rooms. Golf there was amazing, and so were the spa pools. We would definatly go back, and were actually suprized by the great deal we received from expedia. Thanks
Reviewed by traveler from atascadero on September 8, 2005 |
| Can't wait to go back, the best I've ever stayed at.... |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My stay at the hotel was excellent... I was there with my new husband on our honeymoon. The manager of the hotel sent up some champange in ice with two flutes and a plate with chocolate covered bride and groom strawberry's, along with a congrates note. We thought that was very sweet of him and the hotel staff. Everyone at the hotel was very helpful, sweet, and around when you needed something. The food was great, expensive but wroth the money. The maids kept the rooms very clean. If you stay at this hotel you won't regret it, trust me. This hotel was expensive, but worth every penny.
Reviewed by traveler from San Lorenzo, CA on September 7, 2005 |
| simply the best |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| the ritz in kapalua is the perfect place to relax in an elegant setting with your every need attended to by a very courteous staff.
Reviewed by traveler from san diego on September 7, 2005 |
| Superb |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Everything you come to expect from Ritz Carlton. Excellent service, fast room service,all your needs attended to. One side note, avoid the Ritzs Luau, it totes it as beach side..its not. Its small and quite expensive for you get get. thwere are other Luaus cheaper and much better and more authentic
Reviewed by traveler from Orange County, Ca on September 6, 2005 |
| Beyond Expectations |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Our family's hotel stay was great; the personnel was exremely helpful and professional, the fitness room (where I spent a good deal of time) was fantastic, the amenities "top flight", and the views breath-taking. We loved our stay at the Ritz-Carlton, Kapalua.
Reviewed by traveler from Ontario, Ca. on August 30, 2005 |
| best hotel i have ever stayed at. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My husband and i were at the Ritz for 6 nights and loved every minute of it. The location was ideal for us, away from the hustle and bustle, yet close enough to lahaina for a night out or two. The staff could not have been any nicer and this hotel wrote the book on customer service. we were extrememly happy and would definitly stay here again when we go back.
Reviewed by traveler from Morton Illinois on July 31, 2005 |
| The Ritz Carlton at Kapalua (Maui) |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel was mu | | |
