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| Royal Lahaina Resort |
Royal Lahaina Resort in Lahaina, Hawaii |
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Royal Lahaina Resort
2780 Kekaa Dr
Lahaina, Hawaii 96761
Call Expedia at: 1-800-551-2409
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Royal Lahaina Resort Reviews
| Traveler Ratings Summary for Royal Lahaina Resort
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Overall: 3.43 |
Service
3.84 |
Condition
3.07 |
Cleanliness
3.52 |
Comfort
3.35 |
Recommend
73.49 % |
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| Didn't want to leave |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The Hotel was just what we wanted. Perfect location with a friendly, non-pushy staff. We tried several beaches while in Maui and always came back to the beach right out the hotel's back door. We stayed in an Ocean View room and thought it was nice. Next time we'll get a cottage though. My only complaint was the price of the food and services in/around the hotel. Everything in Maui was pricey though. I highly recommend the Royal Lahaina.
Reviewed by traveler from SLC on July 12, 2006 |
| not impressed |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
3 |
Comfort
2 |
Recommend
No |
| We stayed in a gardenview cottage. I would recommend staying in an oceanview instead. When we checked in there was a huge (5 inch) spider in our room, i understand its a topical island but we had to call house keeping twice before they came to take care of the matter. The shower would take about 45 minutes before it drained enough so someone else could take a shower. The last night there was a mouse running around the room, they moved us into another room but there shouldn't have been rodents in the room. There also seemed to be a small ant problem. i think a 2 out of 5 is generous.
Reviewed by traveler from New Mexico, USA on June 29, 2006 |
| may be better when upgraded |
Overall: 2 |
Service
4 |
Condition
1 |
Cleanliness
4 |
Comfort
1 |
Recommend
No |
| this hotel was probably a nice place to stay 20 years ago, but it is very apparent why they are completely gutting the place for an upgrade, and their plans look very appealing. The hotel service did a very good job with what they had, nice restaurant, cleaning services, etc; but the room decor, bathroom fixtures were nothing to show off (rusty light fixtures, tub liner peeling, drain clogged, water temperature inversions). We put in for a work order on the second day to fix the tub draining problem and the air conditioning that barely blew air and received a message that it had been corrected, but I understand that they probably needed full replacement on this, which is what was happening on the upper floors. Crews were completely gutting the rooms in the daytime and working their way down, plumbing and all. I wish I had an insight on this upon booking the trip, as I would have selected another hotel
Reviewed by traveler from Colorado Springs, CO on June 26, 2006 |
| Located on one of Maui's best beaches!! |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Sure it's not as fancy as some hotels but who stays in their room the majority of the time when they are in Maui?? I've stayed there both times when I was in Maui. The hotel staff is extremely friendly. My favorite was the breakfast buffet! The hotel Luau is very entertaining as well. Overall good price for the location.
Reviewed by traveler from Cleveland, OH on June 21, 2006 |
| it's hawaii |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
2 |
Recommend
Yes |
| the view was beautiful, but the hotel was older and average at best. the luau was great but a little crowded.
Reviewed by traveler from okc ok on June 19, 2006 |
| Could stand to be updated |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel was a bit on the older side, but for the price, it was a bargain. The beach was beautiful and the service was satisfactory. I would recommend this hotel to someone looking to save money while staying on Maui.
Reviewed by traveler from Louisiana on June 13, 2006 |
| Better than our expectations! |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| After reading the comments on Expedia, we weren't sure what to expect but we were pleasantly suprised. We had an ocean view that was breathtaking and even though we were in a bldg without an elevator the bellman was quick to take our luggage up and down for us. The service upon checking in was fast/easy. The Luao gives such a feel of the island's heritage and customs. We loved it all. The best part was you could walk just steps out your door and onto the beach where beautiful coral and hawaiian fish wait to greet you! Big thumbs up for this resort!!
Reviewed by traveler from Dallas, TX on June 13, 2006 |
| Average |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| Hotel needs a make over.
Reviewed by traveler from San Francisco, CA on June 13, 2006 |
| Great Stay!! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Best value in Ka'anapali. Short walk to Whaler's Village and golf. Snorkel right of the beach in front of the hotel. Clean pools with bars in front of both of them. Under remodel but not an imposition. Great view. Garden View room actually had partial ocean view and the "Garden View" is the beautiful garden in Hawaii. Some reviews complained about rooms, but that was not my experience at all. Knowledgable staff that is more than willing to help or answer any questions at all hours of the night. Make sure to arange transportation to and from hotel/airport. Taxi is about $65.00 but a shuttle for 2 with luggage was only $42.00. Strongly recommend to anyone that wants a comfortable stay, a great beach, great food without 5 star accomadations. Order the "PIYI" at the bar, you won't be disappointed.
Reviewed by traveler from Sacramento, CA on June 6, 2006 |
| ok hotel |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| the hotel is near everything. but don't let them upgrade you to the cottage.
Reviewed by traveler from New York, NY on June 1, 2006 |
| Very disappointed |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| In the first 5 minutes of our stay we killed 5 roaches. We asked to be moved to another room, the hotel switched us to a cottage, much better than the hotel room but still the appearance was lacking. I expected so much more and was deeply dissatisfied.
Reviewed by traveler from Chicago, IL on May 31, 2006 |
| Wonderful beach.. room was very old |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
3 |
Comfort
2 |
Recommend
No |
| We stayed in the garden section of the hotel. The room needed updated badly. We had cockroaches the first 2 days. My sister's room had an army of ants. The hotel nickeled and dimed for everything (coffee,safe, parking). The beach was great and that is why the vacation was not a bust. The staff were very slow. It took 2 hours to check 6 people in. IF you are looking to be pamper this is not the place. But if you can over look it.. it is the best beach.
Reviewed by traveler from maryland on May 31, 2006 |
| They need to renovate |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| room needed more air and more light.
Reviewed by traveler from Walnut Creek on May 30, 2006 |
| Would go back and stay their again |
Overall: 1 |
Service
1 |
Condition
2 |
Cleanliness
1 |
Comfort
1 |
Recommend
Yes |
| The hotel is very well located and has very nice staff. It has all the amenitites the Luau is best I have seen (I live in Hawaii).
Reviewed by traveler from Honolulu,Hawaii on May 30, 2006 |
| Can't wait to go back!!!! |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel is old but being repaired...you can't beat the location and service. We had a wonderful time and I will go back ASAP. The beach is absolutely gorgeous, and you can watch the sunset from your dinner table. The restaurant food is amazing, a bit pricey but we received coupons from booking with Expedia. Try the mac nut encrusted chicken and hawaiin sweet potatoes!!!
Reviewed by traveler from North Carolina on May 23, 2006 |
| second time there and looking forward to a third. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This is one of the oldest hotels on the island, so don't expect fancy carpet and furniture. Its really old. But that is what we wanted. Its away from the crowds, but within walking distance to them. The beach is never crowded like all the other hotels.
Reviewed by traveler from Santa Barbara, Ca on May 17, 2006 |
| Great Location |
Overall: 4 |
Service
5 |
Condition
3 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great hotel for the value. Staff very friendly and helpfull. Location of hotel is perfect, snorkling spot located 5 minute walk. We had a great time snorkling and snuba diving, seen turtle and all other fish.
Reviewed by traveler from Los Angeles, CA on May 14, 2006 |
| Would not book this hotel again. |
Overall: 3 |
Service
3 |
Condition
2 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| Hotel was old and needs revovation. Resturant staff was slow and inexperiened. Waiter and bartender verbally fighting within the resturant for all to hear. Sloppy atire for bellhops. Pool and beach area-terrific.
Reviewed by traveler from Belgium, Wisconsin on May 10, 2006 |
| Great stay for your $$$! |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Yes, it is not as grand or new as the other high-end hotels, but the good service, professional staff, and fantastic location of the hotel more than make up for what it lacks. We witnessed some of the best sunsets from our very own balcony (Tower/Ocean View room, which I recommend). The grounds are very well kept and the beautiful, sandy beach more than make-up for the small swimming pools. The staff is very friendly and accommodating. The hotel is currently undergoing major renovations, and we can't wait to go back once everything is done! Mahalo to everyone at Royal Lahaina! You made our 1st Maui visit special!
Reviewed by traveler from San Jose, CA on May 8, 2006 |
| not a very impressive resort. |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| I had high expectations prior to getting to the hotel. When we first got to the hotel I was disappointed in how old the resort looked.The cottages and tthe television channels were very limited only a few channels and nearly every one of them was a news channelhe rooms were not at all attractive.restaurant and we were served small portions and the desert we ordered seemed to be poor quality for the price paid.We had to go through bushes and climb up and down dangerous stairs to get to the beach.My only major complaint was the luau. The entertainment was actually really good. But, the food was not. It was bland and needed salt. It just did not have very much flavor. The resort sells too many tickets to the show. There were just so many people in too small of a space. Everyone being so close to one another made us uncomfortable. the setting was not very nice at all the floor was not grass is was a dirt gravel floor and the way we were seated there was no elbow room
Reviewed by traveler from chandler, arizona on May 3, 2006 |
| A decent value |
Overall: 3 |
Service
5 |
Condition
4 |
Cleanliness
2 |
Comfort
3 |
Recommend
Yes |
| I was not impressed with the cleanliness of our room. We had a little cottage outside the main hotel. The shower was bad- the water was either scalding hot or cold. The food at the Luau was horrible. The food at the breakfast buffet was good. For what we could afford, this place was ok. It was sort of cute and the location was good.
Reviewed by traveler from Minneapolis, MN on May 3, 2006 |
| Quiet beach away from the resorts...Better than expected! |
Overall: 4 |
Service
5 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| Although this hotel is one of the oldest along this stretch of beach, I was very satisfied with my time there. After booking the hotel and reading a few bad reviews, I was a little skeptical if I made the right decision. Once I got there, I realized we made the right choice. I didnt see many kids or families at this hotel, which made it feel less touristy. If you go to any of the resorts south of the Black Rock, you will see the crowds and the busy beaches. This hotel has the one of the quietest beaches I saw on the island (I went to 25+ beaches) and I really liked the openness of the hotel and how they have the beach/garden cottages along the open golf course and the beach. I could see the mountains and the rainbows from the beach and garden, which was really nice. Another thing, the food here was great!!! That was some of the best food I have ever eaten, and the prices were reasonable. I had almost everything on the menu over my time there and I cant complain about one thing. They also give you a bunch of coupons at check-in. The service is a little slow, but hey your in Hawaii, what's the rush. Make sure you get the upgraded parking pass; the drinks are worth it alone and the in-room safe made us feel extra safe. I dont know what its like in the tower rooms, we stayed in the garden cottage which were chill, and made the walk to the beach was like 30 seconds. Next time I come to Kaanapali this is probably where I will stay.
Reviewed by traveler from Redondo Beach, CA on April 27, 2006 |
| Good hotel at a fair price |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| We had a wonderful time. The staff was all helpful and friendly. The grounds were beautiful. The beach was perfect. Yes, the hotel wasn't the newest but it didn't matter to us as it was quite comfortable. The food was also good at a great price. We will definately go back for a 3rd visit. Thank you to the Royal Lahaina staff!!
Reviewed by traveler from Los Angeles, CA on April 26, 2006 |
| not pricy,but good! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| This hotel is a great one for a good hotel without being to pricey. It's located on the best part on kannapali beach. Try the buffet it's the best. If you don't like kannapali beach because it's to calm theres alot of beach parks by the hotel. The food at the hotel restraunts are expensive, but everywhere in maui is. The rooms are good, the royal hale building seems better because it's right on the beach so get an ocean view. If you like shopping go to front street in lahaina or whalers village by all the resorts.
Reviewed by traveler from Seattle, WA on April 22, 2006 |
| Dirty, Run down - Had to change rooms twice |
Overall: 2 |
Service
3 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| We checked into the beach cottage. The baseboards were filthy, paint chipped on all shelves, peeling off walls, shutters were broken, drawers did not open properly, closet doors off hinges, BUGS, filthy, thin walls. We were moved to an ocean front room in the tower which was nicer, but it was still decreped. Mildew, etc. They were remodeling the higher floors so it was also quite noisy. Hopefully if someone stays there in the future, you will get a remodeled room. Breakfast and dinner was good. Drinks are overpriced. Beach and grounds were very nice however.
Reviewed by traveler on April 19, 2006 |
| Takes you back to old Hawaii |
Overall: 4 |
Service
5 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| The grounds were beautiful and the staff was great. The cottages were once a perfect way to go. However, they are now a little tired. The bathroom was very cramped. Nice location and very private; a nice getaway.
Reviewed by traveler from Rancho Murieta, Ca on April 19, 2006 |
| Okay for the price |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
2 |
Comfort
3 |
Recommend
Yes |
| Okay for the price.
Reviewed by traveler from Washington DC on April 19, 2006 |
| On the beach! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Great hotel away from the fuss, but close enough to walk into the happening area with restaurants and bars. The lounge at the hotel with the yummy PIYI (cocktail served in a pineapple) will help you enjoy the beach view at sunset. Only negative was the expensive daily parking rate.
Reviewed by traveler from Garden Grove, CA on April 18, 2006 |
| It was a nice stay |
Overall: 3 |
Service
3 |
Condition
2 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| all was well with hotel facility. was surprised by the $16.00 a day charge for parking and some bonus coupon of a mai tai drink (one a day)+ 2 for 1 breakfast and dinner which we did take advantage of. the staff was very curtious and helful. all in all satisfied with everything.
Reviewed by traveler from las vegas nevada on April 16, 2006 |
| Great location, great value |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Royal Lahaina resort is on the best spot on Kaanapali Beach. The hotel has all the amenities you need without being over-the-top fancy. It is a friendly, comfortable hotel in the moderate range.
Reviewed by traveler from Seattle on April 12, 2006 |
| It was perfectly adequate hotel; Great beach |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| The best part was its location right on the beach. It is a lovely, wide, walkable, swimmable beach with a great view. I stayed in the older building with a partial view of the ocean. There was nothing special about it and it was just fine. The swimming pools are small. The grass area for sitting is nice. The food at the hotel was good.
Reviewed by traveler from Bainbridge Island, WA on April 12, 2006 |
| not impressed, poor service |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
2 |
Recommend
No |
| We stayed in a cottage. The room was not clean, the armchairs smelled bad. The furniture was worn out. They charged us for parking and for safe usage (same priced resort in Kauai was much nicer and newer, and they did not charge for parking and safe.) The staff wasn't very nice either.
Reviewed by traveler from San Francisco, CA on April 10, 2006 |
| Best Choice in Lahaina |
Overall: 4 |
Service
5 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| This hotel is much nicer than some previous reviews indicate. The grounds, view, and beach area are very nice. Stay in the tower rather than the Hale Building. A partial ocean view room above the 5th floor is a good value and an excellent view. Hotel restaurant coupons are worthwhile. Front Street restaurants are expensive. McGillycuddy's and Bubba Gumps are reasonable. The breakfast buffet at the hotel is excellent and a good value with the coupon.
Reviewed by traveler from Tucson,AZ on April 5, 2006 |
| Rooms a little old fashion but very affordable for staying right next to the beach |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
2 |
Comfort
3 |
Recommend
Yes |
| Registration was quick and they explained everything well. We stayed in a cottage and the design and decor was definitely old but very spacious. We did find one large bug in the kitchen...but what do you expect in Hawaii!
Reviewed by traveler from Los Angeles on April 5, 2006 |
| Not Impressed |
Overall: 2 |
Service
2 |
Condition
1 |
Cleanliness
3 |
Comfort
1 |
Recommend
No |
| If your looking for a great hotel to go find another place. The rooms are small and the beds were uncomfortable. I'm sure there are better hotels.
Reviewed by traveler from Honolulu, Hawaii on April 4, 2006 |
| Just what we needed! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We recently stayed for 10 days at the Royal Lahaina for our 25th anniversary. We really needed the rest and getaway it provided. We were treated so nicely and the accomodations were just right. We had an ocean view room in the Kai Tower and it was so peaceful there. We loved to walk on the beautiful beach front and eat on the terrace. The whales were swimming right off shore several days. The food was delicious especially the large breakfast buffet and the omelet bar.
Reviewed by traveler from Utica, MN on April 4, 2006 |
| Dirty, dingy, and poor service |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| If you like dirty rooms, uncomfortable beds and poor service, then this hotel is for you. The room I stayed in was an upgrade to a partial ocean view. The rug was old, dirty and had many cigarette burns, and it was a non-smoking room. The tub/shower needed repairs. The entry door was very difficult to open with the key. Stay away from this hotel!
Reviewed by traveler from Los Angeles, Ca. on April 3, 2006 |
| Won't go Back |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
3 |
Comfort
2 |
Recommend
No |
| First room (of choice)was a cottage. It was damp and musty, with ineffective A/C. Needs a complete overhaul. Second room still had ineffective A/C. Bath need refresh, cable TV didn't work, repeated calls with no action. Food preparation was excellent.
Reviewed by traveler from Fairfax County, VA on April 1, 2006 |
| great hotel in a beautiful location for the best price |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| very impressed with the hotel. considering it was one of the cheaper hotel, it did not appear that way at all... staff was very accomodating and friendly...they even upgraded us to a cottage for free...location is right on the beach... would definitely go back...
Reviewed by traveler from san jose, ca on March 31, 2006 |
| pretty good value |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Pros - Good value for the Kaanapali area. Centrally located. Very nice pools and beach. Great snorkeling within walking distance. Very clean. $16 resort fee included 2 MaiTais per day and all the extras like in-room coffee. Cons - Older, lots of peeling paint in room. When we first arrived in the room, there was a notice that they would be spraying for pests the next day. That wasn't the ideal first impression. Parking...you had to hunt for spots that were sometimes scarce and pretty far away (and you've paid the daily parking fee). Very expensive cocktails at the bar
Reviewed by traveler from Las Vegas, NV on March 30, 2006 |
| Relaxed atmosphere |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We chose the Royal Lahaina because of its terrific location and because it was recommended by a friend. We very much enjoyed the hotel and found it to be both relaxing and accomodating. The cottage we stayed in was spacious and airy, and the staff was very friendly and helpful. The breakfast buffet was our favorite!!!
Reviewed by traveler from Connecticut on March 29, 2006 |
| Adequate Hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
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