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| Sheraton Kauai Resort |
Sheraton Kauai Resort in Koloa, Hawaii |
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Sheraton Kauai Resort
2440 Hoonani Rd
Koloa, Hawaii 96756
Call Expedia at: 1-800-551-2409
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Sheraton Kauai Resort Reviews
| Traveler Ratings Summary for Sheraton Kauai Resort
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Overall: 4.30 |
Service
4.35 |
Condition
4.05 |
Cleanliness
4.40 |
Comfort
4.33 |
Recommend
92.50 % |
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| Worth every penny. |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My fiance and I stayed at the Sheraton for our destination wedding and honeymoon, and we are so glad we did. We actually had guests staying in all three wings of the hotel which gave us a chance to check out the whole property. As others have mentioned before, you definitely want to spend a little extra on a room in the Beach or Ocean wings. The garden rooms aren't terrible; they're clean and the one we visited even had a great view of the ocean. They're just not as well-appointed as the ocean view and beachfront rooms. We stayed in the Beach wing and our room was beautiful. The beds are more comfortable than any other hotel bed I've ever slept on, and the view from our room... well, the photos don't give you an accurate sense of how close this hotel is to the water. We were literally just a flight of stairs and a few steps from the sand. A huge breakfast buffet is included in the resort fee, and we enjoyed that every morning we were there. You'll probably want to go elsewhere for dinner, though. While the food is delicious, the resort's restaurants are obscenely overpriced. Every staff member we encountered was friendly and helpful and most even knew that we were getting married and congratulated us. They even gave us a free bottle of champagne. We're definitely planning on making the Sheraton our home away from home any time we visit Kauai... hopefully for every anniversary. :)
Reviewed by traveler from Boulder City, NV on May 18, 2006 |
| Not impressed |
Overall: 2 |
Service
2 |
Condition
1 |
Cleanliness
2 |
Comfort
1 |
Recommend
No |
| As expensive the rooms were for this hotel, we were extremely unsatisfied with the condition of the hotel. The carpet in our room was dirty and the whole room needed a remodel. Also, we were surprised that when we arrived at the hotel they charged us an extra "resort fee" on top of what we paid through Expedia. This resort fee was mandatory. Included in the resort fee was a buffet breakfast for which we had high hopes. Unfortunately, the food was pretty bad and the hotel kept running out of items like eggs and hash browns. I would not recommend this hotel. The snorkeling right outside of the hotel was very good though.
Reviewed by traveler from Honolulu, HI on May 16, 2006 |
| Gorgeous resort and beach, caring staff, don't miss this! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My husband and I booked a last minute, 2nd anniversary trip (within 2 days of departure) to Kauai on a red eye flight. When we arrived very early in the morning, we were greeted by the friendliest staff who gave us a 10am early check-in and upgraded our garden view room to a partial-ocean view room on the 4th floor. The view was breathtaking. The room was nicely appointed (new furnishings, contemporary linens), including the most comfortable pillowtop mattress. The breakfast buffet is fabulous with a full range of hot and cold choices, including the best guava juice and fresh pineapple. The wait staff was charming and you cannot beat the open air dining room with spectacular ocean view. The grounds are extensive, immaculate and beautiful. For the size of the resort, it was quite intimate; we were always able to find a quiet, romantic spot alone to enjoy the sun, waves or lush gardens at any time of day. The pools, coastline, beach, views and flora are precisely what one expects from a trip to Hawaii, without the noisy, touristy traps that are prevalent on the other islands. Sheraton does offer a complimentary happy hour, hula and torch lighting every evening. Stay in Poipu for consistent sunshine; the rest of the island gets more rain. Do not be misled by weather forecasts that report chances of rain on the East or North,you're unlikely to see more than a 20 minute sprinkle here. You will not be disappointed with the Sheraton; we cannot wait to return.
Reviewed by traveler from Glendale, AZ on May 9, 2006 |
| Great place- lots of families |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel was great. Upgraded us to a nice ocean room.
Reviewed by traveler from seattle on May 9, 2006 |
| Can't wait to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We loved this hotel! I highly recommend getting an oceanview room. The view from our room was amazing. The garden view rooms were very drab, and in need of remodeling. Our room was very clean, and had the most comfortable bed I have ever slept in. The staff was extremely helpful and friendly. The restaurant was pricey, but had good food and a great view.
Reviewed by traveler from Dayton, OH on May 3, 2006 |
| April 2006 |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| This has been one of the best value packages I have purchased. The Hotel Garden Wing was nice, not too small like others suggested. OK, they could have given a bit more space to the shower area but for the price I paid, it was OK. The beach was really nice and right on the hotel premises, service was excellent and its location was very centric. Overall, I would most definitely come back to the Sheraton Kauai! - Cinthia
Reviewed by traveler on April 26, 2006 |
| Better than the Island |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Due to bad weather, the Sheraton saved our five day trip to kauai. The room was wonderful with a pleasant view and big enough that we never felt cramped. The double sink bath made for easy preparation before going to the excellent dining areas and the great bar in the evening.
Reviewed by traveler from Dallas, Texas on March 27, 2006 |
| Excellent Location, Loved the mattress and breakfast buffet! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I just had back surgery and needed a great mattress (the mattresses are on the soft side of firm). I was able to sleep well on my back. Wireless internet wasn't working, so if you need it, call them first...
Reviewed by traveler from San Francisco, CA on March 15, 2006 |
| Perfect Honeymoon Getaway |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We were married on this Island and do not regret one thing about our stay here. The hotel was very professional, the location was awesome for those who just want to snorkel, snorkel, snorkel!! Every great snorkeling beach is within 5 min. of the hotel. The food was great at the restaurant also. We can't wait to go back!!
Reviewed by traveler from California on March 3, 2006 |
| Very nice |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Free breakfast was extensive. Line formed by 9:00 am.
Reviewed by traveler from Fayetteville, AR on February 23, 2006 |
| Discount hotel experience if you don't mind that. |
Overall: 3 |
Service
3 |
Condition
1 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| This hotel is a very basic, cheap experience. The food is below average but you get breakfast with a package. Also, we asked for cappucino and were told that the machine was broken and had been broken for over a year! The decaf served with breakfast is horrible. (I know--picky, picky). You can buy Starbucks regular coffee at the bar for $2.50 a cup. For the most part, hotel personnel are very nice. Ocassionally, you run into a grumpy individual, like the guy at the outdoor bar, but that's rare. For a little more money, you can get a drop-dead view of the ocean. The beach is good. I had a problem with the general seedy look of the room (stains on the carpet; dirt and stains on the closet doors; big time wear and tear on the entrance door to the room) but the owner lives in Arizona and probably doesn't stay there. My other big problem was lack of modern communication. The wireless service was down but had been down for quite a while. There are four computers set up in the lobby and two or three other cables for your laptop. The wait time to get on line was very frustrating, especially for people who were there for a conference. This isn't a luxury experience. If that's ok with you, it's a pretty good value and the sunsets are wonderful.
Reviewed by traveler from Studio City, CA on January 18, 2006 |
| Excellent mid-priced hotel |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Good value for the money. Room nicely appointed. Excellent service. Staff very accomodating and friendly. Beautiful beach, very good buffet breakfast included. Restaurants overpriced for dinner, but several outside choices available nearby. Had a couple of minor cleanliness issues that were taken care of promptly when reported. Pools used very little--too cold.Would benefit from more than one hot tub. Very pleasant experience on the whole and would return again.
Reviewed by traveler from Fort Collins, CO on January 17, 2006 |
| Great Place to Stay |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We enjoyed our stay at the Sheraton very much. We had many minor mishaps with our vacation, but not with our hotel, that was the only thing that was really great. The beds are very fluffy and comfortable!
Reviewed by traveler from Simi Valley, CA on January 11, 2006 |
| Excellent |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We found the Sheraton clean & well maintained. The staff was friendly & helpful. It is a beautiful hotel with an excellent location.
Reviewed by traveler from Palinview, TX on January 5, 2006 |
| Great location, good service, okay room |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| Service at the hotel was good. Full breakfast buffet was included with our room charge which was a nice surprise. You can also enjoy free mai-tais and Hawaiian entertainment as you watch the sunset. Hotel had its own beach so there was no need to drive to one. The only problem we had was that the room had a slight odor because the carpet near the bathroom was damp when we arrived. In all fairness to the hotel I did not complain about it. When the maid noticed the carpet was damp she called maintenance who brought a fan in to help dry it out.
Reviewed by traveler from Philadelphia, PA on January 4, 2006 |
| We loved it ! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Beautiful hotel! The staff is so nice. They have a fun Luau right their at the resort.We had a wonderful view of the ocean and could hear the waves crashing on the shore. We will for sure be going back to the Sheraton.
Reviewed by traveler from Kingsburg, CA on December 14, 2005 |
| Perfect Spot |
Overall: 4 |
Service
5 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The location is great. The service is great. The hotel is a little old but very clean.
Reviewed by traveler on November 29, 2005 |
| Cant wait to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel was awesome. Defidently go with the oceanfront room if you can afford it. Was right on ocean. Could open door and listen to waves on beach at night. Nice pool. Food was great. Nice fitness center. Highly reccommend . Will defidently go back.
Reviewed by traveler from Costa Mesa, CA on November 16, 2005 |
| Will definitely return |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Poipu is an excellent location, and the Sheraton is a great place to day. Make sure to get a good map of the Island, otherwise finding where you want to go is tough! We stayed in the Garden View room, it was nice & quiet which is what we wanted. The hotel beach area is nice, it has a large sand area which makes it great for safe swimming. The garden pool is nice, not many people go there, perfect if you like low key. The gym is pretty good, the breakfast buffet was good, only wish that the $26 "resort" fee was included in the price. The food at the hotel is ok/good, but expensive, luckily there are other options close by.
Reviewed by traveler from Corona, CA on November 13, 2005 |
| Service Excellence |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The staff was outstanding and took care of all of our needs. We enjoyed staying in the garden area, it was so beautiful. The landscaping was magnificient.
Reviewed by traveler from Portland Oregon on November 11, 2005 |
| Aloha Sprit |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| From the moment I pulled in from the moment I had to go home, everyone at the hotel was friendly and helpful. I stayed in an ocean front room. Check in time is 3:00, do not expect your room to be ready until 3:00. The sunsets from my room were spectacular. I think it is the best location on the island. The ladies at the activities desk were awesome in helping me plan my activities. The only problem, if you can say problem, was the lawn in front of the ocean side wing is often used for private parties. The weddings were ok, but Karoke at 8:30 p.m., the management did make up for it though. Check with the hotel prior to reserving your room for any special events.
Reviewed by traveler from Las Vegas, NV on November 1, 2005 |
| Hotel was ok |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
2 |
Recommend
Yes |
| We stayed in a "garden View Room" I would not recommend at all - needs some updating. The Children's Pool is a SMALL wading area - not exactly what we were looking for. We did see the Ocean side rooms while we were there. This is the only type of room I would recommend - the difference was night and day.
Reviewed by traveler from Phoenix, AZ on October 26, 2005 |
| Nice enough |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| In comparing this resort to one we've stayed at on another island, this one was not as nice or upscale. (The price was also less.) However, if we did not have anything to compare this one with, we would consider it to be very nice. The staff were extremely friendly and helpful, and the breakfast buffet was wonderful.
Reviewed by traveler from Lincoln, NE on October 23, 2005 |
| Poipu Bliss |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| beautiful oceanside rooms, hawaian sunsets out from your private lanai/deck, free Mai Tai happy hour, walk 100 ft to a stunning beach with surf and snorkeling - what's not to love. we will be back. Not cheap, but worth it.
Reviewed by traveler from denver on October 19, 2005 |
| Unclean and rude |
Overall: 1 |
Service
1 |
Condition
2 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| We reserved a non-smoking room with a king bed for our honeymoon. Our first night there we were switched around to three different rooms. All were smoking. The hotel assured us that all rooms were non-smoking, which was funny because the rooms they gave us had ashtrays on the balconies. Finally, on our second day, they gave us a non-smoking room - but it had two double beds! Nice way to treat honeymooners. Everything they did was second rate, from the brunch to not allowing their lounge chairs on the beach (six inches off the beach is OK). There are lots of beautiful places on Kaua'i - skip the Sheraton.
Reviewed by traveler from Minneapolis, MN on October 19, 2005 |
| Excellent hotel and good value |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I would recommend this hotel to anyone. It's a very good value with its own private beach, free morning buffet and 1-hour Mai Tai hour. The service is excellent and very friendly. It's a great honeymoon spot.
Reviewed by traveler from Washington, DC on October 12, 2005 |
| Can't wait to back next summer! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We enjoyed our stay at the Sheraton Kauai. We will definitely be back again.
Reviewed by traveler from Bellingham, WA on September 26, 2005 |
| Great views. Best location I feel on Kauai. |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Nice location with lots of restaurants and Lihue within minutes. The beach at the Sheraton is awesome and they have a great breakfast buffet (wow) every morning overlooking the ocean. Hard to beat.
Reviewed by traveler from Central, Illinois on September 6, 2005 |
| A nice hotel with friendly staff |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Nice hotel, nice room, great service, great setting. Three restaurants on site, all excellent. Excellent morning buffet. Beautiful beaches.
Reviewed by traveler from Arizona on September 6, 2005 |
| Can't Imagine Staying Anywhere else on Kauai's South Shore |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This is the fourth time I have stayed at this hotel. I love the location and the hotel staff. The only little problem I had on this latest trip was that they weren't able to get our room cleaned up until 1:30 or 2:00 each day. Other than that our stay there was great as usual.
Reviewed by traveler from San Lorenzo, CA on August 31, 2005 |
| We stay at the Sheraton every time we go to Kauai |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| We love the Sheraton because we can stay in the garden area which has a pool that very few guests use. It's great if you have children
Reviewed by traveler from Alexander, Arkansas on August 31, 2005 |
| Great Hawaii Stay |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| This hotel made for a great Hawaii stay. It was not the most luxerious hotel, but it was comfortable, clean, accomendating, and had bueatiful grounds, pools, an beach.
Reviewed by traveler from Indianapolis, IN on June 1, 2005 |
| not thrilled |
Overall: 2 |
Service
1 |
Condition
2 |
Cleanliness
2 |
Comfort
3 |
Recommend
No |
| not up to date, no mini bar in room, food was marginal
Reviewed by traveler on June 1, 2005 |
| This was a very nice hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Staff was very friendly and helpful
Reviewed by traveler from Santa Rosa, CA on May 26, 2005 |
| Satisfaction Guarranteed |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We had a great time there. Room was excellent, on the oceanside of road. Very comfortable bed. Sheraton did have a small problem with our registration, so to satisfy us they upgrade us to an oceanview room with the ocean 15 feet beyond the lanai. Fantastic. Breakfast buffet was wonderful each morning. We would definitely stay there again.
Reviewed by traveler from San Jose, CA on May 19, 2005 |
| I'll be back! |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Perfectly quiet and exclusive prime location in Kauai. Nice, clean rooms, complete hotel facilities and entertainment. Pools, however, are small although you have an entire beach that awaits. Ocean surf can get pretty big, which can make swimming in the ocean pretty challenging and difficult. AAA+ for surfers....
Reviewed by traveler from Jersey City, NJ on May 10, 2005 |
| Will always return to this paradise |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| What a beautiful place to just sit and relax .slow down life a little..
Reviewed by traveler from San Diego Cal. on May 10, 2005 |
| Excellent Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Truely a great place to spend some time with the one your love or with your family. The grounds are beautiful, and right on the Pacific.
Reviewed by traveler from Brooklyn, NY on April 28, 2005 |
| Awesome Hotel |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Sheraton was wonderful. WE were in the Beach wing, which overlooked the pool, beach and ocean - it was the dream view! There was many different restaurant/menus to choose from, and kid ate free in some of them. Kids loved the beach and the pool and were easily able to move between the two areas. Adult and child friendly hotel!
Reviewed by traveler from San Diego on April 26, 2005 |
| The Perfect Vacation at the Perfect Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel was beautiful and in the absolute perfect location on the island. It is situated right on a beautiful beach and the views are amazing. Our favorite part of the hotel was the open diningroom that was used for the morning buffet. It was open so you could see the beach and listen to the waves while you eat breakfast. We didn't have an ocean view in our room, but the garden view was great with all the flowers in bloom and birds watching the fish in the ponds. This hotel is perfect for couples and people that just want to "get away".
Reviewed by traveler from San Diego, CA on April 20, 2005 |
| Hawaiian Sunsets |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We were fortunate enough to be upgraded to an ocean view room with a beautiful view of the ocean and nightly sunsets. We left the screen door open on the balcony to listen to the surf all night-very relaxing. We enjoyed the free Mai-tais every evening, but the entertainment at this event became predictable after a few nights. The breakfast buffet was ample and good tasting. The only down side was the extra daily fee ($26) which we would rather have just included in the price of the room.
Reviewed by traveler from Denver, CO on February 28, 2005 |
| Marvelous Vacation |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The week we spent at the Sheraton Kauai was one the best hotel experiences of our 40 year marriage. From the almost instant curbside check-in to our regretful check-out 6 days later, every member of the hotel staff performed their duties so efficiently & seamlessly that you almost forgot they were there. I'm a "clean nut"& I was very impressed by the level of cleanliness in the rooms & grounds. The food at the breakfast buffet provided a breakfast for every taste & appetite. The MaiTai hour provided a venue to mingle with other guests amid the island ambience. My dinner at Shells reataurant was the best of any I had while in Hawaii. We visited beaches all over t | | |
