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| The Lucerne Hotel |
The Lucerne Hotel in New York, New York |
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The Lucerne Hotel
201 W 79th St
New York, New York 10024
Call Expedia at: 1-800-551-2409
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The Lucerne Hotel Reviews
| Traveler Ratings Summary for The Lucerne Hotel
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Overall: 4.57 |
Service
4.64 |
Condition
4.50 |
Cleanliness
4.59 |
Comfort
4.52 |
Recommend
100 % |
|
| Execellent Value |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Good price for NY.
Reviewed by traveler from Memphis, TN on July 26, 2006 |
| excellent hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| i've stayed in many NYC hotels. this is one of the best. service and desire to be helpful is outstanding.
Reviewed by traveler on July 26, 2006 |
| perfect hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| the Lucerne is a perfect example of an hidden gem in the big apple, the location and the service were ideal for a stay of leisure and business
Reviewed by traveler from Miami on July 26, 2006 |
| Great Location and Wonderful Staff! |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Located in a perfect setting for exploring Central Park, museums, shopping and neighborhood restaurants! Easy access to subway lines. Helpful and friendly staff.
Reviewed by traveler from Denver CO on July 26, 2006 |
| Great place with kids |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Perfect location for seeing the town with children. Easy subway, museum and park access. Easily took the subway to Shea Stadium with two young boys for Mets game. We only ate at restaurants within walking distance and each one was superb: India Bistro, Citrus, Papardelle. Concierge very helpful and arranged babysitter during one afternoon while I was at business meeting and did follow-up to see if I was pleased. The restaurant next door for breakfast was outstanding and a decent price with hotel discount. Will definitely return with or without my kids.
Reviewed by traveler from Dallas, TX on June 27, 2006 |
| Wonderful NY Hotel Experience |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I have been to NYC 4 times in the last 4 months, and this was by far my best hotel experience. Because I travel to NYC to visit our corporate offices, I try keep my hotel expenses as reasonable as possible. The Lucerne was a great place for the money. The room was good sized, clean, and comfortable. The internet usage rates were very reasonable. There was easy access to the Subway, and the trip to Wall St. was a breeze. The restaurant selection around the hotel was great. I enjoyed my morning walk in Central Park!
Reviewed by traveler from Charlotte, NC on June 21, 2006 |
| European Elegance with New York Jazz |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Love this hotel! I have been here many times, and had only one small problem, which was duly rectified. The neighborhood is upper west, quiet, great boutiques, restaurants,( &Zabaars!) near Museum of Natural History, the park, etc, quiet enough for a country liver like myself, with cool elegance of true New Yorkers commited to service and professionalism. Nice Matin does most of the room service, and is healthy, delicious and gourmet. A favorite for famous artists, musicians, and eclectic travellers from around the globe.
Reviewed by traveler from San Francisco Bay area on June 20, 2006 |
| Small rooms but very comfortable |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Staff was great. Hotel has been recently updated and is very comfortable.
Reviewed by traveler from Atlanta, GA on June 14, 2006 |
| Not perfect, but basically ok |
Overall: 3 |
Service
5 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| My main problem with the Lucerne was that we requested a non-smoking room, and we got one-- between 2 smoking rooms. Our room smelled strongly of smoke, especially in the bathroom. When I got home, my suitcase and clothes I hadn't worn in NYC smelled like cigarette smoke. Other problems were that there seemed to be a lack of maintenence. We had a gap in our bathroom ceiling, things like switch plates and grout were dirty, and the furniture was a little dingy. I have never stayed in New York before, so I don't have anything to compare the Lucerne with, but I definitely wouldn't call it luxurious. On the postive side, the staff in the lobby was great. The doormen and concierge were extremely helpful and friendly, and they made up for my other disappointments.
Reviewed by traveler from Washington State on May 31, 2006 |
| What's not to like? |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We stayed here because it was closer to Columbia University than other hotels in the midtown area, and quieter than staying near Times Square. We were in town for graduation. The neighborhood is really nice - an easy stroll over to Central Park, and lots of good restaurants and interesting shops nearby. Our first room was very small, but the front desk was able to move us to a larger, corner room before we had unpacked. The bathroom even had a window in it. The room was well-kept, and surprisingly quiet given the bussle of the neigborhood and the fact that the hotel was nearly sold out each night we were there. We never did hear any neighbors, unless they were in the hallway or let their room door slam shut (warning - all the doors seem to do this). The restaurant, Nice Matin, is very nice. We ate breakfast there several times, and had drinks there a couple of nights, too. The subway is at the end of the block, and there are convenient shops (drug store, cleaners, deli, bagels, etc.) within feet of the front door. Starbucks was about 3 blocks away.
Reviewed by traveler from Seattle, WA on May 23, 2006 |
| Great Deal |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Excellent value in a great upper west side location. Courteous staff and fine service. Proximity to Manhattan Diner is an added feature!
Reviewed by traveler from Tampa, Fl. on May 10, 2006 |
| What I liked.. |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Excellent location for central park and great restaurants on Amsterdam, good liquor store and deli's very near, a good city hotel
Reviewed by traveler from California on May 9, 2006 |
| Generally good accommodations |
Overall: 4 |
Service
5 |
Condition
3 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Elevators were inoperative twice during our four night stay. The 11th floor is a haul via stairs. With this exception the hotel was fine. Unremarkable, but fine. Concierge was excellent.
Reviewed by traveler on May 4, 2006 |
| Highly Recommended |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Lucerne met all of our expectations. The room was actually larger than we anticipated and quite comfortable for our family of four. The staff was friendly, room clean & well maintained, and location worked well for us. Excellent dining options close by - highly recommend Sarabeth (just around the corner) for breakfast.
Reviewed by traveler from San Diego on April 25, 2006 |
| An Excellent NYC Hotel - At a Reasonable Price |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Lucerne is well managed. The staff is friendly, attentive and efficient. Rooms are new and pleasant, if not fancy. Good sized rooms for the price. A very, very good NYC hotel, at a very reasonable price.
Reviewed by traveler from New York City (Manhattan) on April 6, 2006 |
| Convenient & away from the maddening crowds |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Upper West Side is a great area to stay while visiting NY... very relaxing after spending a day with large crowds of people. The Lucerne only adds to that relaxing atmosphere. Rooms are quiet, comfortable, and well appointed. The adjoining restaurant is perfect for a quick or a leisurely breakfast. The subway is only one block away, but exploring the neighborhood's restaurants, shops, quaint side streets, and Central Park definitely should be a part of one's stay.
Reviewed by traveler from Indianapolis, IN on April 5, 2006 |
| Upper West Side haven |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
1 |
Comfort
4 |
Recommend
Yes |
| Great location, yummy restaurant downstairs, decent-sized rooms. Our only complaint is that the maid service could have been more sensitively timed -- we asked for the room to be cleaned when we were out, but they didn't do it until we were back in the room and it was inconvenient.
Reviewed by traveler from Montreal on April 4, 2006 |
| Good hotel to stay at for Lincoln Center events. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Nice West side hotel; just a walk away to the subway. Hotel personnel were very nice and customer oriented. I would stay there again.
Reviewed by traveler from CT on February 20, 2006 |
| good choice for Upper West Side stay |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| We stayed during the weekend of the big snow storm. We first asked for a late checkout ultimately changing to spend a second night. None of this was a problem for the efficient and very courteous staff. Room was small with no space for comfortable chairs; room service would have been really difficult. Had two dinners and two breakfasts at attached restaurant Nice Matin. Food was very good, not exorbitantly priced and service was excellent and friendly. This is a great location out of the hectic activity of mid-town. Great local restaurants and shops, museums nearby, Central Park (a winter wonderland that weekend!), Lincoln Center, safe parking (pricey at $42/night), easy to get cabs, subways or bus. We would return.
Reviewed by traveler from Kempton, PA on February 15, 2006 |
| OKAY STAY |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| I didn't stay in the room much since it was New Year's weekend and I wanted to do as much sight seeing as possible; especially planning time for the wait in lines! The room was small but comfortable enough to stay in. I wouldn't mind having the bathrooms bigger. It's pretty cramped in there. Oh - some of the outlets do not work...maybe some maintenance will help fix that. The people there provided good service. I didn't have any issues with the people there.
Reviewed by traveler from St. Paul, MN on January 4, 2006 |
| great place to stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| very convenient, well priced, cordial service, good sized room - would be nice to have had a bath robe - maybe I could have gotten one if I had called down - didn't try - breakfast at nice matin was very good - will definitely returm
Reviewed by traveler from great barrington, ma on January 4, 2006 |
| Comfortable, lovely, charming hotel in a relaxed location |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| If there's a drawback for people, the Lucerne is in a part of NYC off the most bustling area, so you'll need lots of cabs or the subway. I LOVE the relaxed, unhurried, workaday atmosphere of the Upper West Side, so that was a real plus (I HATE Times Square!). The hotel is conventional, so you won't get an experience that pushes stylistic boundaries, but it is lovely, staffed by smiling, solicitous people, the rooms are large, the bathrooms are even more roomy and even pretty, the beds are sooooo comfortable, and you could eat off the floors. A great place to relax and rest in the city, I would easily return, and a terrifically soothing place that welcomes families.
Reviewed by traveler from Baltimore, MD on December 31, 2005 |
| location location |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| Location is everything. In a great neighborhood with excellent shopping restaurants et al.Hotel is basic but clean and has hot water-what else do you need for a short stay?
Reviewed by traveler from Ottawa Canada on December 21, 2005 |
| Exactly what we were looking for in a reasonably priced NYC hotel. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very satisfied on all counts. Great location on Upper West Side a block from the subway. Hotel restaurant Nice/Matin was a very good choice for breakfast; the food was good and so were the prices. Would recommend for business and families.
Reviewed by traveler from Philadelphia on December 21, 2005 |
| Neighborhood classy hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Small hotel with family feeling -- lts of repeat visitors an doorman remembered us from 6 months ago. Very good restaurants and deli's within a block and Lincoln Center 13 blocks and the Museum of Natural History 2 avenue blocks.
Reviewed by traveler from Baltimore, MD on December 21, 2005 |
| Excellent & Courteous Staff |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This is a small European-style hotel with excellent support staff. The room was a little too warm (but all NY hotels are too warm during the winter) but everything else was top of the line - very quiet even though we were across from the elevators. Nice-Matin Restaurant next door was fantastic - great food, good & friendly service and no cell phones in use anywhere. Unless we are required to stay at some other hotel for a meeting, this is our preferred place to stay in NYC from now on.
Reviewed by traveler from San Angelo, TX on December 21, 2005 |
| A European Style Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| A great experience! We were traveling with a three yr old and they were extremely helpful and always friendly. We had a wonderful time!
Reviewed by traveler from Richmond, Va on December 14, 2005 |
| The perfect choice for us |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We were in NY for the marathon and to meet other family members and the Lucerne turned out to be a great choice for our hotel. The rooms were very clean and comfortable and the staff was friendly and very helpful. The location was great too, easy to get to by car, close to the subway, and close to Central Park and other attractions. Good restaurants nearby also. We would stay there again.
Reviewed by traveler from Hingham, MA on November 13, 2005 |
| nice hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We liked the hotel so much, we asked if they had weekly rates (there are no official weekly rates)because we are thinking of coming back for a week rather than simply an overnight.
Reviewed by traveler from GUilford, CT on November 2, 2005 |
| Pretty nice hotel in the Upper West Side |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Our hotel room in the Lucerne Hotel was nice and spacious - for New York standards. We had a GREAT view from our room on the 11th floor. Another plus, you can get either the New York Times or U.S. Today everymorning. Our biggest issue w/ the hotel, you can hear everything. We could hear other guests turning on and off the water, flushing toilets, etc.
Reviewed by traveler from Milwaukee, WI on October 26, 2005 |
| Fantastic hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Got a corner room on the 7th floor. It was very clean and spacious. Was able to move one of the two full-size beds to the wall so that my 7-month old could sleep next to me - the underneath of the bed was very clean. There were three adult women and the baby and we had plenty of room to spread out. The shower was great. And the street noise wasn't bad. The upper westside location is near restaurants, the train, and lots of shopping, parks, and museums. I will always stay at this hotel when I visit NYC for business and/or pleasure.
Reviewed by traveler from Milwaukee, WI on October 25, 2005 |
| Very nice experience |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The room was well appointed, comfortable and clean. The bathroom was above average for a budget hotel. The service staff was helpful, attentive and very professional. Will be my first choice on the next NY vist.
Reviewed by traveler from Lakewood, Co on October 11, 2005 |
| Would surely go back only if... |
Overall: 3 |
Service
5 |
Condition
4 |
Cleanliness
2 |
Comfort
5 |
Recommend
Yes |
| This was a terrific hotel except for one problem. There was a fairly strong moldy odor emanating from somewhere behind the headboard of the bed (or from the air conditioner)even though the person who cleaned the room did a fantastic job each day.
Reviewed by traveler from Boston, MA on October 5, 2005 |
| Excellent/Superior Hotel - looking forward to another stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Pleasantly suprised!! A very comfortable hotel in a a great location and near museums and transporation. We were in the heart of the city. The inhouse restaurant, Nice Matin, is a wonderful addition to the hotel - superior service and delicious meals (we had breakfast and dinner). We will not hesitate to recommend this hotel to anyone planning to stay in NYC and we plan to stay here again. The doormen were very helpful and available. The rest of the staff were also very professional and courteous. Again, we truly enjoyed our stay.
Reviewed by traveler from Boca Raton, Florida on September 25, 2005 |
| Wonderful for families |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| My husband and I stayed here for two nights with our two children. We found the room to be very new and clean and well layed out. We had a fourth floor room overlooking the street and found it to be suprisingly quiet. I would have prefered two queen size beds instead of doubles, but for New York, that is pretty typical. The building itself was very beautiful and the staff was excellent. The main reson we loved it was LOCATION. It was within walking distance to the museums, Central Park and convenient to the subway and buses.
Reviewed by traveler from Ellsworth ,ME on August 8, 2005 |
| A delux or a standard room? Who decides? |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
No |
| I had booked a "Queen delux" room. When I checked in I was given a rather small room on the third floor overlooking an air shaft - dark and depressing. I complained and was moved to a higher floor overlooking the street. Not a single queen bed but with two large beds which was not a problem for me. If the hotel could not have changed my room I woulld have had to leave, as I considered the first room very unacceptable ,espcially for a five night stay.
Reviewed by traveler from Tryon, N.C. on June 13, 2005 |
| Very good web value |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| Only complaint is how tough it is to catch a taxi in the morning. However, door man called a car service that arrived in 3 minutes.
Reviewed by traveler from Atlanta on May 24, 2005 |
| Beautiful building, good location, cramped room. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| This hotel is nice but over-priced for the room I got, which was small and dark and essentially overlooked a back alley. But I understand that some of the rooms are much more spacious and light. The restaurant attached to the hotel, Nice Matin, is very good (generous 20% discounts from the hotel) and the location is great for my tastes.
Reviewed by traveler from Boston on May 17, 2005 |
| Excellent Service |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| The staff were very accommodating and pleasant. Our room was ready before checkin time. Morning room service coffee was excellent (comes from Nice Matin). Room was quiet and the hotel is close to the subway and taxis were available almost instantly. The room wasn't plush but comfortable.
Reviewed by traveler from Hampstead, MD on May 12, 2005 |
| Love it! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This is a beautiful, reasonably priced New York City Hotel.
Reviewed by traveler from Meadville, PA on May 11, 2005 |
| Excellent choice |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We've stayed twice at the Lucerne, and found it to be a very comfortable hotel with a pleasant and attentive staff. For example, on our most recent trip, after learning that our room did not have high-speed Internet access, the gentleman at the desk arranged to move us to a different room the next day. We went about our business the next morning, and when we returned that afternoon, all of our belongings had been moved to a room with high-speed access (and a much better view, to boot!). The location, at 79th and Amsterdam on the Upper West Side, is convenient to the subway, and there's a drug store and a liguor store just across the street. What more can you ask? High
Reviewed by traveler from Cleveland, OH on May 11, 2005 |
| Friendly place to stay |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Went back to the Lucerne after 2 stays 3 years ago and found the staff as helpful as before and the addition of the Nice Matin restaurant with imaginative dishes from the Mediterranean was a true find.
Reviewed by traveler on May 4, 2005 |
| Very friendly, good location |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 </ | | |
