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| The Francis Marion Hotel |
The Francis Marion Hotel in Charleston, South Carolina |
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The Francis Marion Hotel
387 King St
Charleston, South Carolina 29403
Call Expedia at: 1-800-551-2409
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The Francis Marion Hotel Reviews
| Traveler Ratings Summary for The Francis Marion Hotel
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Overall: 3.80 |
Service
3.73 |
Condition
3.77 |
Cleanliness
4.13 |
Comfort
3.87 |
Recommend
83.33 % |
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| Enjoyable |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| Very friendly and helpful employees Surprised that didn't serve fresh eggs on the breakfast buffet, but prepared them for you if requested Small bathroom, but newly redone air conditioner...semi-cool only (only aspect that really disappointed me) would stay here again depending on the time of year and need of air conditioner beautiful common area interiors located very well for tourism
Reviewed by traveler from Dallas/Fort Worth area, Texas on June 21, 2006 |
| Overall a good vacation |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Planned a last minute trip to Charleston for Memorial weekend and got the Francis Marion hotel. It was in a pretty good location since the Spoleto arts festival was going on. The art booths were across the street at Marion park. Easy checkin/out. Nice employees. Had to pay for self parking in garage nearby. Room was smaller than I thought would be, esp bathroom. However, got king bed and was very comfortable. This is most important in rating a hotel for me. King street right next to the hotel with restaurants and shopping. Market street ~15 minute walk. Can take bicycle "rickshaw" if not want to walk. I would stay here again.
Reviewed by traveler from Raleigh, NC on June 6, 2006 |
| Convenient, clean and comfortable |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great location in thr center of Chrleston. The only thing missing is a coffee shop for breakfast, or coffee service courtesy of the hotel in the morning.
Reviewed by traveler from Palm Beach, FL on May 24, 2006 |
| Relative Comfort |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| Rooms are small but comfy, you have to pay separately for internet service. Valet service is convenient and the hotel location is great.
Reviewed by traveler from Washington, DC on May 17, 2006 |
| Thought it would be a little nicer. |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel overall was nice. I thought it would be a little more updated. Our closet in our room was tiny and not wide enough to put clothes in and close the door. The bathroom was also small and lacked counter space. Nice historic building. Great location!
Reviewed by traveler from Philadelphia, PA on May 17, 2006 |
| Worst hotel I've ever stayed at |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| My first night in my room I was walking on large pieces of broken glass that were getting stuck in my bare feet.They cleaned it the next day but I found another piece. The air conditioner had one temperature, Frigid. The window did not close all the way which made the room very noisy. My room faced a very busy street. My room was never cleaned one day. The only good thing I can say about it was their restaurant was excellent.
Reviewed by traveler from Port St. Lucie, FL on May 9, 2006 |
| Great Experience |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| It was a great place to stay! We were within walking distance of the visitor's center (very important if you're planning on getting a bus pass or tour tickets), rental car agencies, shopping, etc. The hotel is beautiful both inside and out.
Reviewed by traveler from Somerville, M! on April 26, 2006 |
| Loved the location and the hotel was as expected:charming. |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| TV cabinet needs better swivel mecahanism for viewing from anywhere in the room.
Reviewed by traveler from Richland, Wa on April 23, 2006 |
| Not customer friendly |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| Francis Marion is a beautiful Historic hotel. However, our room was not serviced until 4:30pm on Friday afternoon. Just as we arrived back to get showered for our 6pm dinner reservations. When we spoke to the on duty manager all he said "We will let house keeping know, and hopefully this issue will be resolved for future guests." He was not customer friendly and told us he had no authority to do anything for us. So, we were not able to get into our room till 5pm.
Reviewed by traveler from Greenville South Carolina on April 19, 2006 |
| Just right |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Marion is a great location...easy to walk to historic area. The staff was very friendly and helpful. Check out the Adagio Spa. It had wonderful massages.
Reviewed by traveler from Virginia on April 19, 2006 |
| Would go back |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| The hotel staff were very friendly. Valet parking at $17/day was well worth it! The room was nice, AC didn't work too well-no ventilation in the SMALL bathroom, but for 3 nights & you don't come to Charleston to stay in the room....I'd go back to this hotel for sure!
Reviewed by traveler on April 12, 2006 |
| over rated! |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| got in about 10:00 p.m. checked in with no luggage assistance. Parking facilities 1/2 block away 4 stories up. smallest hotel room I've ever stayed in. very noise all night long.
Reviewed by traveler from whiteville nc on April 3, 2006 |
| room condition and comfort |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
2 |
Comfort
1 |
Recommend
No |
| Our room was on the front of the hotel and very noisy at night. Just imagine 100 college kids turning out of the nightclub across the street at 2:00 am nightly. Also we did not have hot water in our room for both nights even after much complaints.
Reviewed by traveler from South Carolina on March 8, 2006 |
| Very nice Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very comfortable beds
Reviewed by traveler from Seattle, WA on December 11, 2005 |
| Older, but charming |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Our stay at the Francis Marion was very good. The staff was very friendly and helpful. The room, although older, had a lot of charm. The hotel was also very convenient to walk to about anything in Historic Charleston.
Reviewed by traveler from Asheville, NC on November 30, 2005 |
| Great Vacation |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| Charleston was great. The hotel was very nice as well. Great location. Clean. Rooms were slightly small, but nothing that left a bad impression.
Reviewed by traveler on November 11, 2005 |
| Loved it! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| A beautiful hotel. The beds were so comfortable. The staff was fantastic, very helpful! Will definitely stay again!
Reviewed by traveler from Ridgley, MD on October 19, 2005 |
| Good Location |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Nice hotel within walking distance to shops and restaurants. Staff could have been friendlier and more helpful.
Reviewed by traveler from Napa,CA on October 14, 2005 |
| Courteous, helpful and professional. |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| The hotel provided a pleasant stay and was convenient to the historic district and shopping. The restaurant served satisfying meals. Only three minor complaints: Old and malfunctioning Internet service in business center, small TV with bad reception, dim light in the rooms.
Reviewed by traveler from St. Louis, Missouri on October 12, 2005 |
| Great Charleston Hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Francis Marion is quite centrally located and is a lovely hotel. The beds are really comfortable, although the rooms were on the small side. The service was great and we enjoyed the hotel.
Reviewed by traveler on September 6, 2005 |
| Can't wait to go back! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We went to Charleston to celebrate our anniversary. The Francis Mrion was excellent! The staff was friendly, our room was clean and comfortable. We would whole-heartedly recommend this hotel.
Reviewed by traveler from North Carolina on August 7, 2005 |
| Rude desk clerks |
Overall: 3 |
Service
1 |
Condition
3 |
Cleanliness
3 |
Comfort
4 |
Recommend
No |
| We checked out of this hotel and the desk clerk tried to charge us for 2 nights after we had already paid on line. Then he tried to tell us we stayed in a room no. that we were not in. they had us mixed up with another couple with a similar last name, but they handled it very rudely and acted like they did not believe us. The man summoned his supervisor who just kept saying, "this is strange". She was not polite or helpful either. It was a very unpleasant experience and i would NOT stay here again. Also the parking is very inconvenient.
Reviewed by traveler on July 30, 2005 |
| Great |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Good for the price, located on the edge of the historic district. We had a delux room, a little small but well worth the price. Only negative was a lousy gym.
Reviewed by traveler from Bristol, VA on July 19, 2005 |
| Small and overpriced |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| ...but breathtakingly beautiful and ornate. Walk to everything and leave your car at home (Charleston is not automobile-friendly anyway). Skip the small, questionable, spa downstairs. Don't miss the attached coffee shop.
Reviewed by traveler from Philadelphia Suburbs on July 18, 2005 |
| Very old in need of repairs!! |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
1 |
Comfort
2 |
Recommend
No |
| We had to change rooms three times during our stay. This is just an old motel inside the city. Staff was very helpful, the facility is one of the worse hotels I have seen in many years!!
Reviewed by traveler from Minneapolis on July 6, 2005 |
| Rooms need renovation |
Overall: 3 |
Service
4 |
Condition
2 |
Cleanliness
1 |
Comfort
2 |
Recommend
No |
| though the service and desire to be helpful was appreciated, the rooms are seedy and the cleanliness left a lot to be desired. The hotel's central location was wonderful.
Reviewed by traveler on June 1, 2005 |
| It was okay, but not really worth the money. |
Overall: 3 |
Service
2 |
Condition
3 |
Cleanliness
5 |
Comfort
4 |
Recommend
No |
| Service was spotty at best. They had to pick up the tab for a breakfast that took over 30 minutes to arrive. There was a bartender who was more interested in her cell phone and fingernails than customers. The showerhead was one of those ones that if you stand JUST in the right place you can get wet.... Next time I'll stay somewhere else.
Reviewed by traveler from Savannah, GA on April 27, 2005 |
| Close to shopping and sites |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| Found the staff to be very helpful when asked for assistance.
Reviewed by traveler from Lakeville, OH on February 28, 2005 |
| Too much noise from college kids who live across from hotel. |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
2 |
Recommend
No |
| Probably will not stay there again because the noise from rooms across the street was very annoying.
Reviewed by traveler from lancaster,pa on February 5, 2005 |
| Nice Hotel but Show's It's Age |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| Overall, this hotel is better than most older hotels I've stayed at. The rooms do show some age, but the king room with a great view of historic Charleston was pretty good. The plumbing needs some help, but I got a very spacious room near everything I needed to get to. Its proximity next to a college campus meant some noise during the night hours, but it was tolerable.
Reviewed by traveler on January 21, 2005 |
| Very Old and TOO Small |
Overall: 2 |
Service
5 |
Condition
2 |
Cleanliness
5 |
Comfort
1 |
Recommend
No |
| The Francis Marion is a typical VERY old hotel. The loby is very impressive. The sleeping room, while the bed was very confortable, was very small. The room was so small the TV was on the wall on the left side of the bed. The bathroom even smaller. It appeard to be a closet coverted into a bath. No counter space! Absolutely too small. The wall paper was peeling off the wall. In addition, you have to pay to park your car. Will not stay there on return trips.
Reviewed by traveler from St. Gabriel, LA on January 20, 2005 |
| Much better than 2 yrs ago |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| 2 years ago I stayed here and it was one of the worst hotel experiences of my life - no heat, no hot water, room was the size of a closet, view of a brick wall, terrible room service, and no response from the manager regarding any of these issues. This time was a complete turnaround. The room was spacious, comfortable, and everything worked properly. Even the hotel restuarant food was excellent.
Reviewed by traveler from Columbia, SC on January 20, 2005 |
| more then good |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| very old hotel exlent choice in nice city as charleston
Reviewed by traveler from mexico city on January 14, 2005 |
| Nice location, too expensive |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| Nicely situated for walking around the shopping areas, the wharf, neighborhoods, restaurants, etc. It is, however, an old hotel and the accommodations are not plush. Would stay there again if the price was less.
Reviewed by traveler from Virginia on January 14, 2005 |
| So So |
Overall: 3 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
2 |
Recommend
Yes |
| Not a bad place. Would have preferred something closer to the market area, though overlooking the park was not bad for New Years. Room was small and overlooked a roof below and a brick wall of the parking garage. However, service was fiendly and prompt and the room did serve its purpose - sleeping. I recommend an upgrade from the standard room for extended stays unless you aren't going to be spending a lot of time in it.
Reviewed by traveler from South Florida on January 13, 2005 |
| Great nights sleep |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Good location if you want to walk.Lots of shopping and food close by.Staff very helpful.Rooms are very small but the beds are the most comfortable you will ever have at a hotel.Skip the Swamp Fox and eat at the Bookstore Cafe a block away.
Reviewed by traveler from Palmdale, Ca on January 8, 2005 |
| Loved our visit! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My husband and I just got back from Charleston and would recommend this lovely old hotel to anyone who enjoys the ambiance of days gone by. The service was very good and we were delighted to find that we had been upgraded to a suite when we checked in. We were celebrating our 23rd anniversary and we were not dissappointed. Granted, the bathrooms are small and there are the odd aesthetic imperfections, but overall we were very pleased. The bed is probably the most comfortable I've ever had at a hotel. Love the down duvet!
Reviewed by traveler from Tallahassee Florida on December 21, 2004 |
| Small but very nice - clean and elegant, ideally located |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Great place to stay while visiting College of Charleston. Our room was small, but very clean and very comfortable. Next time, may try the junior suite to gain more space. Lobby is beautiful and location can't be beat - near shops and right across from Marion Square. We will definitely continue to stay here as we visit our daughter at college.
Reviewed by traveler from Baltimore, MD on December 20, 2004 |
| Was Old instead of Historic |
Overall: 3 |
Service
2 |
Condition
2 |
Cleanliness
2 |
Comfort
3 |
Recommend
No |
| The hotel seemed old instead of historic as we expected it to be. The bathrooms were very plain / not plush in any way - comforter was wripped. Has massages at the spa which were good but spa small.
Reviewed by traveler on December 11, 2004 |
| Charming Historical Hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Francis Marion is a nice historicl hotel, with comfortable rooms (although a bit small), good facilities, good service and very conveniently located.
Reviewed by traveler from Johnson City, TN on December 11, 2004 |
| Old Hotel |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
3 |
Comfort
2 |
Recommend
No |
| No heat than could not regulate temp or fan. Tiny bathroom. Toilet flushed by itself
Reviewed by traveler from Baltimore, MD on December 10, 2004 |
| Westin Francis Marion Hotel, Charleston - a good choice for liesure travel to Charleston. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel is old but nicely restored & maintained. The staff is friendly, efficient and attentive. The hotel is accross the street from a lovely Park and it's in a good location for shoppers. It's a fair walk down to the old harbor area.
Reviewed by traveler from Charlotte, NC on November 6, 2004 |
| Great place to walk away from it all |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The Francis Marion is an oldie but very goodie, from the gorgeous chandeliers throughout the lobby, to the tile bathroom. Our kingsize room was spacious, clean and all we needed. The only shortcoming was the position of the tv in its cabinet, made viewing from the bed a one-sided affair. Situated on King Street, you can park in their garage, and walk to everything you'd want for a wonderful, Charleston-style escape. We will definitely go back. Great coffee shop downstairs, too!
Reviewed by traveler from Myrtle Beach, SC on November 1, 2004 |
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