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| Aventura Spa Palace - All Inclusive |
Aventura Spa Palace - All Inclusive in Tulum, Mexico |
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Aventura Spa Palace - All Inclusive
KM. 72 Carretera Cancun
Tulum, Mexico 77701
Call Expedia at: 1-800-551-2409
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Aventura Spa Palace - All Inclusive Reviews
| Traveler Ratings Summary for Aventura Spa Palace - All Inclusive
|
Overall: 4.91 |
Service
4.91 |
Condition
4.91 |
Cleanliness
4.94 |
Comfort
4.75 |
Recommend
100 % |
|
| Wonderful Vacation |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This was one of teh best hotels we have ever stayed at! We have already decided to go back ASAP. The service was better than I could have ever imagined. The only down side was that you could not swim in the ocean. The sand beach around the lagoons was ok, but this would be a perfect hotel if there was a real beach.
Reviewed by traveler from Chicago on June 21, 2006 |
| Hotel and staff were great!!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| this was overall the most pleasant place to stay and the hotel staff always went above and beyond our expectations to ensure that everyone had a wonderful experience there. Fabulous accomodations with cheerful and very very friendly staff!!!!
Reviewed by traveler from west linn oregon on June 21, 2006 |
| Not your typical resort |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This resort is about 1 hr and 15 minutes south of Cancun airport and about 15 minutes or so south of Playa del Carmen. This resort is missing nothing. The personnel are incredible. While you may find food there you dislike, hey, wait 1 night because the menu changes. Besides, with about a dozen restaurants and 24 hr. room service, it has it all. We asked for a plate of bananas and oranges. Room service brought 3 plates of fruit! Breakfast in bed, no problem. Perhaps the only thing missing here is a direct beach access in that the resort has its own lagoons separating you from the surf. This actually has benefits in it makes great snorkeling around the rocks and eliminates concerns over ocean rip tides (not to mention I'm sure it minimizes surf erosion issues). With king size beds, full size jacuzzis in every room, really nice entertainment at night, full bar in your room, full bar service to your lounge chair on the beach or by the 2 huge pools, this is great.
Reviewed by traveler from Independence, MO on June 15, 2006 |
| Fabulous |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Aventura Spa Palace was absolutely amazing. I would recommend this hotel to anyone. The service was incredible and the food was excellent. If I could go again I definitely would.
Reviewed by traveler from Belpre, OH on June 14, 2006 |
| Very Nice Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The Aventura Spa Palace is a great hotel. We had 6 restaurants to choose from and no need to make reservations which ended up being a huge plus as we didn't have to rush back to our hotel from any tours for dinner. My favorite retaurants were the asian which had good sushi and appetizers, and the steak house, which had a great filet. The pools and beach areas were awesome, keep in mind that their beach area is a lagoon instead of right into the ocean. Very nice for snorkeling and swimming though. The room was awesome as well, the only thing I didn't like was that the bed was rock hard, but my wife didn't seem to mind. Room service was prompt and decent. They provide a bottle of Cuervo, Bacardi, whisky, and brandy for mixing cocktails in the room. We ended up going into Playa 3 out of the 5 nights we were there though because we started to get a little bored. Playa is really nice, definitely recommend an italian restaurant in Playa called Casa Mediterranea - cash only, but we had a very romantic dinner there. We also went on the AllTourNative tour to Coba with the zipline and repelling into the cenote - very fun!
Reviewed by traveler from Minneapolis, MN on June 14, 2006 |
| Relaxing Riveria Maya Resort |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We had a great time at Adventura Spa. The food was good but it all depended on where you went to eat. Some places were better than others. The service was wonderful! Everyone was very friendly and happy to help us. We stayed on the North side of the resort which was very far from everything going on within the resort, but aside from that, we had a great time. If you pick one excursion to go on, I recommend the AlternativeTour exercusion. It's close by and is filled with lots of activities like zip lining, mountain biking and tubing.
Reviewed by traveler from NJ on May 31, 2006 |
| Can't wait to Go back!!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This was the nicest hotel. Everyone was so nice and the hotel was huge!! Plenty of places to eat and there werea all decent. We had a great time and can not wait to return!!!!!
Reviewed by traveler from Manalapan, NJ on May 17, 2006 |
| Can't wait to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Wonderful Service. Extremely happy!
Reviewed by traveler from Chicago, IL on May 17, 2006 |
| great hotel and grounds, |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| great hotel, clean, nice rooms, service wonderful. the only thing missing was beach access. also food was good, but nothing special. lack of snack areas.
Reviewed by traveler from CHICAGO on May 3, 2006 |
| Can't wait to go back! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Fantastic place, excellent service, beautiful location!
Reviewed by traveler from Boston, MA on April 26, 2006 |
| Liked it but won't be back |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| My husband and I stayed at ASP for our honeymoon March 27-31st. We were impressed with the hotel and the selection and restaurants. Breakfast at MoMoHa was awesome! The spa was absolutely WONDERFUL! We thoroughly enjoyed the hydrotherapy, it was most relaxing. The service in every restaurant was exceptional as well as the pool and snack bar service. Food at outside bars was more than adequate and my husband fell in love with guacemole after shunning it in the States. The bartenders make sure your cup is never empty and are more than willing to share the many varieties of drinks they're capable of concocting. Be sure to have ones for tips! There were a variety of activities to take advantage of through the hotel. We rented a jeep. So what did we hate.... I HATED THE CATS! Our first day there we were eating on the deck at the outide restaurant and a cat is perched looking up at me while I ate. Needless to say the last thing I want around me while I am on vacation is a cat, especially while I eat! The beds were not comfortable at all, our backs were sore every night. Although we were aware of the lack of a beach, from the reviews, we didn't believe it would be a problem. Well, we were wrong. The pool scene gets old quick and, although relaxation was our objective, something just seemed to be missing; it was the beach! Finally, be EXTREMELY CAREFUL if you decide to eat outside of the resort, as my husband and I experienced Montezumah's Revenge for 2 WEEKS!
Reviewed by traveler from Philadelphia, Pa on April 24, 2006 |
| Will be going back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We just returned last night. When we checked in, I told them how I had heard such good things about them, and their response was"We want to exceed your expectations." They did. the service was perfect. Even at the buffet for breakfast, they couldn't help you fast enough. When I filled my plate, they rushed over to carry it back to the table. Everyone always had a smile. It does help to at least know the basic Spanis, such as hola and bueno dias. The rooms were quite comfortable, the beds firm but not hard, and lots of pillows. The double jazzusi is a nice touch, and the shower is fantastic. My only complaint is that the towels are not soft at all, but they do give you robes to use and that was better than a towel. The pools are wonderful. The beach is manmade around the lagoon, but you can swim, snorkel and kayak all day. The 7 restaurants give you pleanty to choose from.The menus are posted in the lobby, so you can decide which ones to try. We alternated, but went back to the steakhouse twice. The steaks were superb. And you must try the Mexican Coffee. It was a pleasure jsut to want the preperation and the presentation!The night time entertainment starts early(7pm) and the bands in the north and south paios end early(10pm). But the bars stay open and if you are with other people, or meet other people, you can make your own entertainment. All in all, it is a wonderful place, and I can't wait to return.
Reviewed by traveler from Long Island, New York on April 21, 2006 |
| We'l definitely go back!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Between the pool, view, lobby and service (not to mention food and drinks) we will get a group and go back! It was great!
Reviewed by traveler from Los Angeles, CA on April 19, 2006 |
| Service beyond compare! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We stayed at the Adventura Spa Palace for 5 nights and had a great time. The food was wonderful, excellent service by all the staff and the fitness center was really impressive as well. I would stay again in a heart beat and plan on going back next year!
Reviewed by traveler from Tulsa, OK on April 12, 2006 |
| Paradise |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel was absolutely beautiful. Not having a beach is a bit of a drawback, but the pools are amazing and there are no kids running around yelling and splashing. The hotel provides plenty of space so we never felt crowded. Restaurants are all good, however I would skip the buffet for dinner. The snack bar at the pool could use some improvement as well, but we just waited until we got back to the room and ordered room service. All of the staff is very friendly and attentive. The spa service was wonderful. I would definately go back.
Reviewed by traveler from MA on April 12, 2006 |
| excellent |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| went to mexico to see the ruins that was disappointing can no longer go into any of the buildings closed 4 months ago to the public long and very hot trip to chichen itza would not go again take water and umbrella if you go tulum short trip the sea is beautiful will go again the main problem are the tours go by taxi with guide book so you can do what you want when you want they make the trip longer by stoping at "mayan" shops which are a rip off the tours get a % of the sells made the prices are terrible ie blanket at the shop was $45 same one at the hotel shop was $15 so... chichen itza trip left hotel at 800am returned at 630pm only at the site for 2 hours the drive is 2 hours one way so the time spent at the shops is long and not worth it the only problem with the hotel the staff does not understand english well if you know any mexician it will help greatly learned a little while there and made it much easier with the help of a book food excellent pools and landscaping are beautiful only ac in rooms no heat cool at night in march spa is over priced the gift shop is well stocked with every thing and any thing you will need including gifts for home there is vacation package they try to sell so be aware $$$ not much of a night live will try a palace closer to the airport next time just to see will go again next year
Reviewed by traveler from north bangor ny on April 5, 2006 |
| it was incredible |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The service was a+++ all the way. The bed's were extrememly comfortable, we went with a large group of people and we all agreed upon that. I would definitly go back.
Reviewed by traveler from Kansas City on March 29, 2006 |
| great place |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| i've stayed at several all-inclusives including sandals and sunscape. this place definitely tops them! it's beautiful and the staff is sooo well trained. everyone constantly greets you with a warm smaile and they offer to carry your plate back to your table for you. the only drawback was that our room was right in front of one of the restaurants so enjoying our 'private' balcony with hammock wasn't so private.
Reviewed by traveler from northern nj on March 28, 2006 |
| great place to relax |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel and spa were wonderful. This was a great place to do nothing and just relax. The hotel staff, especialy those that you saw every day were so pleasant. I would not reccomend this to someone who likes to be on the go. You need to just lay around and relax to enjoy this hotel. The nightlife is mainly dinner and your private hot tub in your room.
Reviewed by traveler on March 8, 2006 |
| Best Christmas Ever |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| I have never enjoyed such a perfect Christmas with my family. The Mexican people who worked for the hotel were so warm and friendly and helpful. The food, entertainment, shops and spa were the best, but the help made the difference.
Reviewed by traveler from St Charles, IL on January 4, 2006 |
| Some Work Needed, but Mother Nature to blame |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My biggest complaint with Aventura Spa Palace was the sales pitch. I paid good money to stay. This was not one of those deals where you show up, tour and stay for free, but it felt like it at times. The tour company associated with Expedia (Best Days) continually wasted our time trying to sell us something else and then the hotel started with see our other properties and get free golf or free whatever. I don't expect this from a place that cost so much. Other than that, the staff was awesome and we had a great time.
Reviewed by traveler from Dallas, TX on January 3, 2006 |
| Awesome Place to Go!!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel was unbelievable! All the staff were very nice, the grounds were beautiful, the food delicious!! If you are looking for a romantic getaway with no children around- this is the place!
Reviewed by traveler from Greenwood, DE on October 11, 2005 |
| Just as expected...it was great!!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The airport phase is the only thing I would change, but evething else was perfect!!!The staff was great, along with the service. I know tips are included, but we tiped anyways. There is no other source of income for the local people, so please be generous. The food was very good and so were the drinks. Trip to Chichen is a must, but plan for it!!!You will be very tired after it. Make sure you buy prepay transortation to the resort. It's worth every penny. When you arrive, after you go trough customs, there will be about 100 salesmen waiting. Just keep on walking and when you exit look for "best day". They represent expedia. They will take you to the resort and pick you up with time needed for departure.
Reviewed by traveler from Tucson, AZ on July 1, 2005 |
| Oasis |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| This hotel lives up to its billing. For those looking to be treated well and curteously every moment of your holiday this is the place for you. Whereas Cancun is fast, loud and energetic the Spa Palace is tranquil and relaxing. No beach to stroll if that is your thing. A $14USD trip to Play Del Carmen via taxi puts you on the beach and seemingly miles of little shops in which to barter. As others have written, the liquor is top shelf. The overall quality of evening dining is much better than anywhere we've stayed in Cancun. 24 hour room service was timely and the food well prepared. Our next trip will be to a sister property the Moon Palace. FYI, My first booking with Expedia. No hidden charges, well recognized even by luggage "goons" at the airport! lol Great detail in intineray. 100% satisfied!
Reviewed by traveler from Springfield, IL on June 20, 2005 |
| It is what it is... but we were not impressed -horrible food! |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
3 |
Recommend
No |
| This hotel staff was so nice and helpful. The facility was nice although the beds hurt our backs. But most of all the food and drinks were so bad -I felt like I ate a ton of grease and never felt satisfied. The alcohol is so cheap and the food is of such poor quality we would never go back or reccomend this hotel to anyone who likes to eat!
Reviewed by traveler from Ohio on June 1, 2005 |
| Can't wait to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We had the best trip ever and are planning our next trip. The hotel was beautiful and very friendly service. Wish we could have stayed longer.
Reviewed by traveler from Pearland, TX on June 1, 2005 |
| Want to wait you found the right place! |
Overall: 2 |
Service
3 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
No |
| OK, this place is trying to be exclusive. However, the approach is to make you wait. Meaning trying to go to breakfast is a challenge, all places make you wait about 10 - 15 minutes. You can order room service if you want OK, but... Well trying to go for dinner is a challenge too; other places at this level take reservations at the fine dining, not here. My record was 45 minutes at 10:30 PM to go for dinner. Don't get me wrong, the rooms are really nice, the food is OK (had actually better in all inclusive places). What really gets you is the wait, wait for this wait for someone to talk to, so I went for a long weekend and out of the 5 days I spent 2 waiting..... The place is also very, very commercial. So if you ask for a new room key (after yours does not work any more and you walked for 2 miles, waited for 10 minutes at the front desk and then had to argue that you really tried the key) try to sell you something, a tour a jeep trip, a spa stay and so on and so on.
Reviewed by traveler from Austin, TX on May 25, 2005 |
| Very impressive |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Property and facilites are maintained to the best condition. 99% of the employees are well versed in English (and other languages). Unless you are in the market to purchase a 'time-share' or like pachakge, ABSOLUTLEY REFUSE the so called presentation. It's very high pressure, and distracts from the quality of the resort,and intent of why you're there in the first place.
Reviewed by traveler from Ellington,Ct on May 25, 2005 |
| Spectacular! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The resort is awesome! The buildings, the rooms, the grounds, and the beach are all very plush and beautiful. The staff are extremely friendly and helpful. You are waited on hand and foot. The food, particularly the Mexican food, is very good and there's tons of variety. The tours to the ruins and Xpu-Ha are excellent and well-worthwhile. If you want to be able to relax entirely and get away from everyday life yet still have a few adventures, like climbing Mayan temples and snorkeling and kayaking, this is the place to go.
Reviewed by traveler from Oxford, MS on May 25, 2005 |
| Best Getaway |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I would recommend this place to anyone who needs to getaway. I can't say enough good things about this place.
Reviewed by traveler from Houma, La on May 25, 2005 |
| Great place, but... |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel was great. Plenty of activities. Pools were fantastic. Room service was slow and got slower each day.
Reviewed by traveler from Cincinnati, OH on May 25, 2005 |
| Beautiful Resort/Will go back again |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| It is everything you would want and more. The resort is Fabulous. Everyone is very happy to help you. You feel very welcome the second you arrive and through out your stay.
Reviewed by traveler from New York on May 23, 2005 |
| Above Average Resort - Sub Par Food |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| The hotel and spa are terrific, grounds are well kept, and the staff is very friendly and eager to assist in any way. We stayed in the standard room and found it to be very comfortable. We were not impressed with the food, but we do not typically go the "all-inclusive" route, and can only compare to dining out experiences. The lunches at the resort were OK, but the dinners were very dissapointing. I'd go so far as to say they were very bad actually. I've seen reviews for this resort that praise the food, and I'm left wondering where these people normally eat to consider the offering at Aventura great by comparison. Again, we're not typically all-inclusive vacationers, but this will be our last vacation where meals are part of a pre-paid package because of this experience. The resort is HUGE, and divided into the North and South areas. The South seems to be a little crazier...very raucous at the pool, lots of music, and the North has a more relaxed atmosphere. There a bit of a "yahoo" factor that you would expect at a place where unlimited drinks are part of the deal, but the resort was large enough to avoid the rowdiness if you chose.
Reviewed by traveler from Chicago on May 18, 2005 |
| better food |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The food could have been better.
Reviewed by traveler on May 18, 2005 |
| Paradise |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We took this trip for our honeymoon, and we are so glad we picked this resort. They made us feel like royalty from the time we arrived and were greeted with champagne. The staff was super sweet, and our room was cleaned every time we left. I hope we can go back some day.
Reviewed by traveler from Shreveport, LA on May 15, 2005 |
| Second time and want to go back again next year! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Again, the service was terrific! The food was excellent at all of the restaurants and grills w/ the exception of the food at the Japanese/Oriental restaurant. The sushi was terrible. Room service was fast and set up in my room. The excursion to Xpu-Ha and Tulum were fun and organized. However, did not like the mandatory stop at the "market" on the way back to the hotel. My massage and spa treatments were excellent and relaxing. All of the hotel staff were friendly and helpful.
Reviewed by traveler from San Jose, CA on May 12, 2005 |
| All Inclusive Food & Drink Scary!!! |
Overall: 2 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| The Hotel Grounds, Pools, Lagoon, Service and Spa were great, however the bed was stiff and all through the night workers rolled big carts by the rooms and it was very irritating. The food & mixed drinks provided by the hotel restauraunts and snack bar was way below satisfactory. My girlfriend and I both suffered from upset stomachs and nausia our third day at the hotel and started noticing the same trend with other couples we met durring our stay. We also started watching the preparation of mixed drinks at the poolside bar and witnessed carelessness by the employees in mixing tap water in the blenders and rinsing them out with tap water and bare hands to move quickly on to making another drink. We also witnessed at one of the restaraunts where employees sat trays of freshly baked bread on garbage cans to cool. BE CAREFUL!!!
Reviewed by traveler from Detroit, MI on May 11, 2005 |
| If I could live there I would! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The service is absolutely wonderful. The room, the grounds, everything. I would definately go back. There was not really a beach, but you can go to any of the surrounding areas and find one of those.
Reviewed by traveler from Lake in the Hills, IL on May 11, 2005 |
| Had a great time! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We had a great time. The staff and service were extraordinary.
Reviewed by traveler from San Antonio, Texas on May 9, 2005 |
| Service and Spa Excellent, Food and Beach Ok |
Overall: 3 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
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