|
| Home | Puerto Rico
| El Conquistador Resort & Golden Door Spa |
El Conquistador Resort & Golden Door Spa in Fajardo, Puerto Rico |
|
|
El Conquistador Resort & Golden Door Spa
1000 Conquistador Avenue
Fajardo, Puerto Rico 00738
Call Expedia at: 1-800-551-2409
|
| |
|
El Conquistador Resort & Golden Door Spa Reviews
| Traveler Ratings Summary for El Conquistador Resort & Golden Door Spa
|
Overall: 4.00 |
Service
4.14 |
Condition
3.89 |
Cleanliness
3.97 |
Comfort
4.03 |
Recommend
80.00 % |
|
| Stay Away until they Renovate! |
Overall: 1 |
Service
2 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| This hotel was a giant disappointment. The property is old and in desperate need of renovation - They had to work on our AC (room was hot), replace the ceiling fan (wobbled and made an awful noise) and the TV (just did not work).The room was dirty, maid service was terrible and the bathroom was gross. Food prices are astronomical and food was good, but not great and you are captive once there with no options. Staff was about 50% terrific service and friendly and 50%of them were just lazy. Things around the property were constantly broken (elevators, escalators, doors, funicular - tram to get to lower hotel). We just hated it and it was one of the most expensive vactions we have taken. Everything looks so much nicer on the website than it actually is!
Reviewed by traveler from Atlanta , Ga on June 24, 2006 |
| Not the quality expected. |
Overall: 2 |
Service
4 |
Condition
2 |
Cleanliness
1 |
Comfort
4 |
Recommend
No |
| It is a huge hotel and everything is very far away. Getting to the beach is a oain,you have to wait for a ferry which takes you to an island where the only option is a junk food bar. You have to pay $15 for each night you leave the car in the parking, plus the procedure of getting in and out is a pain!! Everything is complicated!! The breakfast is $25 per person! Not even in NYC do I pay $25 for a whole brunch... The room was dirty and during the whole stay they never cleaned it. They only changed the towels and did the beds. However the area where the hotel is is gorgeous and the staff is very helpful and friendly. But the quality of the hotel is not at all what we expected. I would never go back. You should rather look at other hotels near Fajardo or Luquillo, but not this one.
Reviewed by traveler from New York City on May 30, 2006 |
| Can't wait to go back!!!!!!!!!!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Wish i could live there 6 month out of a year.
Reviewed by traveler from MEMPHIS, TENN. on May 24, 2006 |
| Nice island, nice place overall |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| The Island is fabulous...take a boat out (twelve to 15 minute trip)Snorkeling is incredible, everything on the island is charged to your room(no cash accepted) its ok,. Island and hotel is nicely kept and clean, food variety is great from seafood to burgers, from high end to fast food. good atmosphere on both the island and mainland. favorite place was Bally-hoo (a bar in the marina) Hotel is located in a cliff and you must take a gondola type car (fantastic views) to get to the marina and other rooms. Excellent place to stay.
Reviewed by traveler from Boston area on May 11, 2006 |
| Desperately needs renovations |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
3 |
Comfort
2 |
Recommend
No |
| This is definitely not a 5 star hotel, maybe a 4 at best. The rooms need serious updating and the food was unimpressive and expensive. The landscaping was beautiful though and the staff was cordial and friendly.
Reviewed by traveler from New York City on May 11, 2006 |
| Beautiful Escape! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| A lot of walking if you were not on the main floor. Felt the restaurants were very expensive. However the view and location was just awesome and we would go back. Loved Palomino Beach!
Reviewed by traveler from York, PA on May 4, 2006 |
| Beautiful Views & Amazing Variety |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel is so amazing with something for everyone. The Palamino Island is a great day at the beach. The casino is small, but offers all the most popular games. There are so many places to dine, you can stay for a week and never eat at the same place twice. The spa & salon offer a huge variety of services - the platinum pedicure was amazing. It is a great place to relax!
Reviewed by traveler from Fort Worth, TX on May 3, 2006 |
| beautiful place, but needs work |
Overall: 4 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| The hotel is one of the most beautiful properties I've seen. The problems we had with it are: - room price was reasonable, but once on the property, restaurant prices are outrageous and the food is not that good - the hotel does not encourage going off the property to restaurants, even though there are some good ones. don't expect good recommendations from the concierge desk. They clearly favor certain restaurants and services and are told to recommend them. - If you do not have a car, the taxi rates are very high. We found out that the hotel does not allow lower priced taxis and car services on the property, so the expensive ones are your only option. Ex., we went to a very good restaurant (recommended by a friend) only 2 miles away and the car service charged us $20 each way! - the service is spotty on the plus side: - the infinity pool is the best I've ever seen - the property is beautiful - the beach is great, even though you have to take a ferry to get there
Reviewed by traveler from new york on April 26, 2006 |
| Really good experience |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel is really nice, food and serives are awesome
Reviewed by traveler from Alexandria,VA on April 26, 2006 |
| Beautiful |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The resort, inside and out was beautiful, staff very friendly and helpful. Only negatives were the restaurants, mediocre and expensive. If the quality was better I would not mind the price, but they need new chefs in all of the restaurants. The stay was wonderful however and they are planning complete room makeovers and waterpark for next year.
Reviewed by traveler from Westchester, NY on April 19, 2006 |
| Friendliest staff I've ever encountered |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
2 |
Comfort
2 |
Recommend
Yes |
| You must go to Palomino Island but be prepared to wait in line for the ferry service. They fill up quickly so go as early in the day as possible. The housekeeping was lacking but all issues were resolved quickly. They are updating the rooms this summer so it should be great when that is finished. Sometimes difficult getting around the property-only 2 funiculars going up and down the cliff so there were occasionally long waits. Others have complained about the food/drink prices but I don't think they were out of line with other places.
Reviewed by traveler from Cleveland, OH on April 18, 2006 |
| Completely Over-rated |
Overall: 1 |
Service
2 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| If I wanted a two star hotel, I would have requested one. The rooms are poorly decorated and motel-like, the bathrooms are old and dirty looking and the resort was average. This is not a four star resort by any stretch of the imagination. And, unfortunately, it is too far from everything else to actually leave and get a good meal. The beach is a ridiculous commute so the pool is completely occupied by 7 am. Completely unhappy and dissapointed!
Reviewed by traveler from Philadelphia on April 9, 2006 |
| For a 1st time Puerto Rico visit, This is definitely the resort you want to stay at!!! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| It's a beautiful hotel with a lot to offer. My traveling companions and I didn't have to leave the resort (except to go snorkeling with "East Wind" which was excellent). My only complaint was after returning to the room each day (4 days 3 nights) we weren't supplied with washcloths (as we were when we arrived) but the service was prompt. I'm not sure if there are events every night because I was attending a radio station event so they had activities for us to partake in, but there was still plenty to do. Palomino Island itself is worth going back to. I was very fortunate that I stayed here considering I didn't know what to expect of Puerto Rico other than what I encounter here in New York (as far as personalities and courtesy) but surprisingly everyone (for the most part) was helpful.
Reviewed by traveler from New York, NY on April 5, 2006 |
| Perfect |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My boyfriend and I spend three days here. We really enjoyed our stay at the Conquistador. The room was very comfortable and the restaurants met all of our expectations. Prices were high at the stores and restaurants/bars but the quality was good. It also seemed like a family friendly resort.
Reviewed by traveler on April 5, 2006 |
| great facilities, but some need updating |
Overall: 4 |
Service
5 |
Condition
3 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| the largest negative was the mold in our bathroom. our room #4144 probably is in one of the oldest buildings of the hotel, but that doesn't excuse the mold. we loved the island beach, as well as the boat ride to the island. Additional umbrellas or shaded areas on the island, as well as the pools would be positive. we didn't enjoy either the choice of music or it's loudness at the pools. in general we enjoyed the resort and the facilities and would probably go to the el conquistador again.
Reviewed by traveler from new york on March 29, 2006 |
| Not Impressed! |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
2 |
Recommend
Yes |
| This resort had such a good reputation that we thought for sure it would be this luxurious vacation. The room was mediocre at best. Although the staff was friendly, it certainly was not anything special or above and beyond any other hotel we have visited. The resort was nice, but not our cup of tea. The week we were there the majority of the guests were families. It was not the romantic island getaway at all. The beach at palamino island was nice. I had a massage at the spa that was just OK. For $110 I thought it would have been the best I had ever had....it certainly wasn't. This is somewhat a negative review, but for us it just was not the vacation we were looking for. We just felt the resort catered to the higher end of society, not the average person.
Reviewed by traveler from Boston, MA on March 29, 2006 |
| Know what you are getting |
Overall: 3 |
Service
4 |
Condition
2 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| High priced food is expected at resorts and El Conquistador did not disappoint. This did not bother me however since I expected it. The property is beautiful but in need of reparation. They have a $100 million renovation project expected to kick off. Depending on where your room is this place could be a logistical nightmare. From the marina to the furthest room is at least 15 minutes, via walk, elevator and tram. I'd suspect the renovation may address its weaknesses. Their private island (beach) is gorgeous but bring booties as the sand is crushed coral and can be quite uncomfortable to uncovered feet. The El was very reasonably priced (even considering the food) but I would not return there until the renovations are complete. This is not a 4 star hotel until the renovations are complete.
Reviewed by traveler from CT on March 15, 2006 |
| Bad experience |
Overall: 2 |
Service
3 |
Condition
3 |
Cleanliness
2 |
Comfort
1 |
Recommend
No |
| The hotel has a wonderful location, beautiful pools and a nicely kept golf course but that is all. It is a rip of from the beginning to the end. Some examples: parking 25$ for residents, they do not allow a guest to visit you or pick you up, shops within the hotel 3-4x as expensive as outside, 1 dinner for 2 at least 50$ and the food is not that great at all, run-down rooms with broken equipment (refrigerator, radio) and furniture, phone calls from the room starting with 18$ flat rate even within the island!
Reviewed by traveler from Philadelphia on December 29, 2005 |
| Will definately go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The staff was great as were the restaurants. Really liked the private island and the pools. Spa was luxurious and the treatment top class.
Reviewed by traveler from New York, NY on December 17, 2005 |
| Waiting to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The view was great, people really nice, no better place to relax.....
Reviewed by traveler from Portland, OR on December 7, 2005 |
| Can't Wait To Go Back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Incredible resort. One of the best spas that I have ever been to.
Reviewed by traveler from Northern Virginia on December 2, 2005 |
| Caribbean Best Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Everything works perfect under a frienly enviroment
Reviewed by traveler from Miami on November 30, 2005 |
| Excellent choice |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| After making the reservation, I read the reviews. Tried to change hotels, but glad that I was unsuccessful. The entire stay was perfect, not a single complaint. Will go again, and will stay there again.
Reviewed by traveler from Baltimore, MD on November 11, 2005 |
| Exemplary Service |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The service of every staff member from the check in desk, to the consierge, to the restaurants and housekeeping was outstanding. There were a few stumbles, ie: the room was not as reserved, but it was immediately and courteously corrected. The food in all of the restaurants was excellent. A thoroughly enjoyable family vacation.
Reviewed by traveler from New York on October 28, 2005 |
| Very impressed with the Hotel and Staff. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Too many things to do at the resort. The people are great and willing to help you. :)
Reviewed by traveler from Simi Valley, CA on September 21, 2005 |
| Great Honeymoon stay!! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| I just want to say that my husband and I just come back from being at this hotel for our honeymoon. We were very happy with the hotel precense and look. Staff was nice. As all say PLEASE go to Palomino Isand!! Alot of people were not happy with the food, but we were very satisfied with it. They may have upgraded their food supply, I don't know, but when we went we were happy. It is true that the food is a expensive and so we were glad that we rented a car and was able to venture out into to local area to get other means of nurishment. We took in the hole experince and did it all.
Reviewed by traveler from Philadelphia, Pa on August 31, 2005 |
| Love the Scenery! |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel and the scenery were beautiful. The only thing we didn't like was the long line we had to wait in to check in to the hotel and the food was a little high priced, but we would definitely go back.
Reviewed by traveler from Trevor, WI on June 9, 2005 |
| expensive and not worthed food |
Overall: 3 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| Hello, Hotel is great location wise the view in incredible but because it is located out of no where the food is extremely expnesive and not even tasty or worthed it feels like a big rip off, I always stay at 5 star hotels and I am very sorry to say this butthe quality of service does not match with 5 star hotel standarts. The so called private island is not private at all it gets extremely crowded and noisy on the weekends. The view of the hotel is beautiful but waitin to get on the funiculars was bad also. The hotel is far far away from the city. If you are looking for a romantic getaway do not stay there on the weekend hotel gets crowded with outsiders and the so called private island as well. on the palomina island you see private boats anchored 2 metres away from the beautiful beach barbecuing on the boats and making all kinds of noise.!!!!I would not go back to this hotel.
Reviewed by traveler from Manhattan, New York on June 2, 2005 |
| just what we needed |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel has something (or nothing) for everyone. If you are looking for golf, casinos, a spa and activities, they are all there, but if you are looking for a place to veg out on a beach or by the pool, this is the place also. We stayed in the lower section of the hotel and found it much more low-key than the upper section. The only drawback was the "funicular" (a cable car) that brought you up the hill. At times it was very crowded and you had to wait, but that was not a big problem.
Reviewed by traveler from virginia on June 1, 2005 |
| Great resort, except for the food |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel, resort, private island, room, view, pool, beach all WONDERFUL. The staff is awesome as well. However, this hotel is truly out in the 'burbs' of PR. Be prepared for an expensive taxi ride if you need to go anywhere. Great place to get away from it all. I didn't turn my TV on or answer my cell phone all week!
Reviewed by traveler from Washington DC on June 1, 2005 |
| We Love the Beach! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| It is a beautiful Hotel, the employees were very friendly and helpful! The food and drinks are expensive. The Palomino Beach (private beach) is beautiful and fantastic! It is a you must see! The ride to the beach makes you feel like you have "no Fear" to the deep sea. Very friendly people everywhere! The Hotel, casino, club and our room balcony were incredible. Our young adult daughter had a great time!
Reviewed by traveler from Virginia on May 14, 2005 |
| Very enjoyable time |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great Time
Reviewed by traveler from Philadelphia, PA on May 11, 2005 |
| Family or large group hotel. Boat ride to beach a pain. Expensive. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| My wife, 5 month old and myself spent a long weekend here. We had a very nice/comfortable time. Lots of families/kids. Room was nice and food was average. The hotel is set up on a hill overlooking a rocky/beach-less coast. You have to take a water taxi (free) to visit Palomino Island for beach access. The island is nice, although an average beach for the Carib. The trek to the Island is a pain in the butt. Pools are nice and convenient. Drinks are good quality and generous. Overall, food and drinks expensive. We had a nice time, but I would be up for trying a different place next time.
Reviewed by traveler from Baltimore, MD on May 11, 2005 |
| Great beach...run-down room |
Overall: 3 |
Service
5 |
Condition
3 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| The ocean view is amazing. The staff is courteous and helpful. The private island, which is 20 minutes away by boat, is spectacular. Off-season exploration of the resort is enjoyable. However, when there are crowds, the funicular system creates bottlenecking between the multiple tiers of the resort. The bedding was shabby but clean. The resort is very family friendly...certainly NOT an ideal escape for couples.
Reviewed by traveler from New York, NY on May 10, 2005 |
| Beautiful, but secluded |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| The grounds are beautiful and the hotel is spacious. There are three pools to choose from and an island you can get to by boat (although the snorkeling off the island is not great - that water is very shalllow). The hotel is great if you want to stay at the resort exclusively. It is about an hour and a half from San Juan. The restaurants are expensive and the food is mediocre.
Reviewed by traveler from New York, NY on May 4, 2005 |
| Nice Hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Great views from hotel. Nice pools. We had an individual room in La Casita, while the room was nicer than the rooms in the other wings it was not as big nor did it have a balcony/patio. We did however have access to the La Casita's free breakfast and their pools, which are smaller and more private. Service was good everywhere, particularly the golf course. They had kid's tee's, which we really enjoyed. We will probably go back, although don't plan to do much else other than doing things at resort as other than El Yunque rainforest, everything else is far away. Take the hotel transportation, although it's expensive, it's the cheapest option.
Reviewed by traveler from Boston, MA on April 27, 2005 |
| Just what I hoped for... |
Overall: 5 |
Service
3 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| The hotel was beautiful in all aspects. It is totally self sufficient. Also, there are many ways to cut corners so that it's not as expensive as many people say. The service was spotty at times, but not to the point where it ruined my vacation. I don't think I would stay anywhere else if I were to go back to Puerto Rico. It was great!
Reviewed by traveler from New York, NY on April 27, 2005 |
| Fun in the Sun |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Hotel was impressive. Hotel could use Queen beds instead of double beds. Dining was expensive, but after figuring what an all-inclusive would cost after room and airfare, the costs were about the same. Palomino Island was great and a "must-do" while at this hotel.
Reviewed by traveler from Hartford, WI on April 5, 2005 |
| Incredibly beautiful hotel with wonderful service |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| we stayed at the El Conquistador for 4 nights around President's day weekend and it was wonderful. We were, admittedly, upgraded to Las Casitas (the 5-star diamond resort within the El Conquistador complex, where the Golden Door spa is located) because the hotel was completely full. So this probably helped to make the time even more special!Even so, the hotel was wonderful. The service impeccable, and the grounds/views beautiful. Yes, it was a little bit of a hike to make it to the beach every day (especially from where we were staying within the resort) but totally worth it. And there are so many swimming pools that you have plenty of options if you don't go to the beach.As many of the reviews have mentioned here, the restaurants ARE very expensive. And we were not terribly impressed with the Isabella steakhouse. Also, the wines are ridiculously overpriced (typically more than tripled). But then, we never left the resort. Lunch and cocktails I thought were fairly reasonable. There are many local eateries that are supposed to be very good, so next time we would hire a car. But we were only there for 4 days.Ultimately, this is the perfect place though. And if you can avoid eating at the hotel restaurants every night (I guess I have pretty high standards, since I live in NY and my boyfriend is French)you will have a wonderful time.I definitely plan on staying there again, but next time for longer!
Reviewed by traveler from New York, NY on March 4, 2005 |
| Paradise! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I just can't say enough good things about this hotel. The staff was very helpful and friendly and and check in and out was quick. The views are unbelievable and my favorite place was Palamino Island. There is something to do for everyone. We will definitely go back!
Reviewed by traveler from Amelia, Virginia on February 23, 2005 |
| |
