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| Hilton Garden Inn Washington DC Franklin Square |
Hilton Garden Inn Washington DC Franklin Square in Washington, District of Columbia |
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Hilton Garden Inn Washington DC Franklin Square
815 14th St NW
Washington, District of Columbia 20005
Call Expedia at: 1-800-551-2409
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Hilton Garden Inn Washington DC Franklin Square Reviews
| Traveler Ratings Summary for Hilton Garden Inn Washington DC Franklin Square
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Overall: 4.22 |
Service
4.13 |
Condition
4.47 |
Cleanliness
4.70 |
Comfort
4.25 |
Recommend
90.00 % |
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| Repeat Stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This is the second time we've stayed at this hotel. Both times have been great. The staff was helpful with luggage and any arrangements. The location is terrific. The Metro is across the street.
Reviewed by traveler from Tennessee on July 19, 2006 |
| Great location for the sights and sounds of D.C. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| I found this hotel to be well maintained and in an excellent location. It is conveniently located three short blocks from the White House and 6 short blocks from the National Mall. The hotel is also located across the street from the McPherson Square metro station. The only shortcoming with the hotel was the location of restaurants open after 6pm. On most nights I found myself taking a cab to Georgetown or Dupont Circle to travel to many of the great D.C. restaurants.
Reviewed by traveler from Fort Myers, FL on July 12, 2006 |
| Great place to stay and walk to the mall |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We just got back from 2 nights at the Hilton over the 4th of July. I had read all the reviews and was not disappointed. I found the staff very friendly and supportive, they got us a roll-away bed for my son at no extra charge. There is a bit of language barrier with some of the staff, but all in all, they were very helpful. Great location, we walked to the Washingoton Monument and the Museum of American History. We also rented some bikes from "bike the site" and that was a good way to get to Arlington Cemetery.
Reviewed by traveler from Shell Beach, CA on July 10, 2006 |
| Washington D.C. |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| This is the second time I have stayed at this hotel. When I go to D.C., I try to make sure my package includes this hotel. The organization I belong to has a group that comes in by bus. Next year the lady that coordinates this trip hopes to get us into the Hilton Garden Inn in D.C. and I plan to ride the bus with them should they do it. I would like to make this my regular hotel when I visit D.C.
Reviewed by traveler from West Harrison, IN on July 4, 2006 |
| Great Location! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Most of the other reviews I've read are pretty accurate, with the exception of the staff. In my limited dealings with them I found them to be extremely courteous and helpful. The location of this hotel is perfect - directly across the street from the McPherson Square Metro stop. Buy an all day pass for 6.50 and you can go anywhere in DC with a minimal amount of walking. Nice hotel for the price. Would definately stay again.
Reviewed by traveler from Richmond, VA on June 25, 2006 |
| Nice place to stay |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Very nice hotel and convenient location
Reviewed by traveler from Canton, OH on June 23, 2006 |
| After complaining, my new room was fine... |
Overall: 3 |
Service
2 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
No |
| I checked in about 10pm. Around 11pm, we had noticed that our phone didn't call outside the hotel, our remote control was broken and we had ANTS! So, after calling the front desk THREE times, they informed me there was nothing they could do until morning!?! Apparently, they don't even have access to a can of bug spray after maintenance leaves. They told me they would leave a note for the manager and he would call the next morning. Guess what? I got no call. When I went down to the desk, he was shocked. He received no note about the situation. So...he comped us to a suite. When we went to move, his shift was over, and the afternoon people moved us to an equivalent room to what we had been in. After going back to the front desk about this, they weren't going to do a thing for me...until, I noticed the morning manager's note still sitting on the front desk within my view with the word "SUITE" written on it. The suite was nice. The hotel is conveniently located across from a Metro stop. It is walking distance to many attractions. However, the price is a bit high to pay for bugs in your room. The suite was bug free, but had I not complained several times I would have never received even an apology for the inconvenience.
Reviewed by traveler from Chicago, IL on June 14, 2006 |
| Great Location |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Walking distance to White House, the Mall, MCI Center, and the Metro is directly across the street. We could get anywhere without a car, and we wouldn't consider staying anywhere else.
Reviewed by traveler from Winston-Salem, NC on May 31, 2006 |
| Will always stay there |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I must say I was hesitant about booking a hotel over the internet, but I was not displeased at all. Evan the party of three that was with me kept saying that it was a Great choice. It is so convient to everything and the staff were always so helpful and pleasant. I will always make this hotel my choice when in DC.
Reviewed by traveler from Augusta, GA on May 31, 2006 |
| Very nice downtown hotel with Metro stop. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel is located across the street from the Metro (blue/orange) so sightseeing is very easy. Washington DC has a wonderful Metro system, very logical and inexpensive. Take the blue line from Reagan Inetrnational to the hotel. Room was average size, but very clean and in good condition. Coffee maker, microwave, and refrigerator available. Beds were comfortable and maid service came every day to straighten and leave clean towels. Restaurant was very average and expensive. Not much else around in the evening, so recommend eating in area with more nightlife. Starbucks across the street!
Reviewed by traveler from Downers Grove, IL on May 21, 2006 |
| Good Location in downtown DC |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Coming back to DC for a weekend visit we found the Garden Inn to be in a great location in the heart of downtown DC at resonable price. The room and hotel itself were nice and clean. Not a lot of frills but when you stay in DC how much time are you spending inside. Great deal.
Reviewed by traveler from Charleston, SC on May 10, 2006 |
| Will go back on next trip to DC |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel was great. The only thing I found wrong was the view out the window in the room. It was poor, but not every room window can have a great view. The staff were curtious and helpful. The location was great.
Reviewed by traveler from St Paul, MN on May 3, 2006 |
| very pleased with this hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We spent a long weekend at this hotel in April 2006. Our room was always clean and the persons at the desk were helpful..The location is ideal for walking to many of the specific sites near the capital..The metro was right across the street from the hotel...Breakfast buffet was somewhat expensive, but the food was a great start to a long day of walking.. Would return to this hotel again if in the Washington area..
Reviewed by traveler from Florida on April 27, 2006 |
| Perfect accomodations all around |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We were extremely happy with the friendliness of teh staff, the comfort of the room and the location of the hotel. It worked out great for our first time in DC. Very impressed with the decision to stay here!
Reviewed by traveler from New Richmond, WI on April 26, 2006 |
| Good Location, But Otherwise Mixed |
Overall: 3 |
Service
3 |
Condition
4 |
Cleanliness
5 |
Comfort
2 |
Recommend
Yes |
| Excellent location, a couple blocks from the White House, across the street from Metro. Beds were not comfortable (too soft), and service and food quality in hotel restaurant were terrible. Business center with computers and laser printers was a plus.
Reviewed by traveler from Boston, MA on April 25, 2006 |
| Park the car and walk. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Room was better than expected and the location of the hotel is walking distance to most sights.
Reviewed by traveler from High Point, NC on April 19, 2006 |
| Will definitely go back |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Hotel staff was very helpful, service was good.
Reviewed by traveler from New York, NY on April 19, 2006 |
| Excellent location |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| While the service was mixed (front desk and dining room staff were great but valet/concierge service mostly rude to everyone) the cleanliness, amenities, and location made it a great value for your money. We would definitely stay again. Tourist sites, restaurants and shopping all within easy walking distance.
Reviewed by traveler on April 19, 2006 |
| Very nice people, very helpful, always pleasant |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very clean, across the street from metro, centrally located, easy to get to attractions. Highly recommend.
Reviewed by traveler from Quinnesec, MI on April 15, 2006 |
| very unkind service |
Overall: 1 |
Service
1 |
Condition
2 |
Cleanliness
3 |
Comfort
1 |
Recommend
No |
| the persons in the front desk were not nice, they looked angry for 5 days, the service was terrible
Reviewed by traveler from NY on April 11, 2006 |
| Can't wait to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel was perfectly located for our trip to DC. It was across the street from the Metro line and 3 blocks from the White House. For a tourist it is a perfect location. We both did walking to sites and traveled via the Metro. The service in the hotel was perfect. We checked out early and left our suitcases there with the Bell Captain so we could tour further as we had a late flight. The staff was gracious and helpful. We will be taking another grandson in 4 years to DC and will be staying in the Hilton Garden Inn again.
Reviewed by traveler from Portland, OR on April 11, 2006 |
| Good Hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I would go back
Reviewed by traveler from New York on April 11, 2006 |
| Restaurant not very good |
Overall: 2 |
Service
2 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The location was convienent. The restaurant was a disappointment for dinner, and breakfast was not that much better. A toasted bagel was 1/3 of the price at the Starbucks across the street. Service was mediocre. The conceirge was not very helpful with anything we asked about, and it was extremely hard to understand most of what he said.
Reviewed by traveler from Lake Forest, IL on April 5, 2006 |
| It was okay |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
2 |
Recommend
Yes |
| Overall, it was an okay hotel but I guarantee you can find something cheaper with the same amenities. My room was on a noisy street and I could CLEARLY hear my neighbors. Staff service was good. I had to cab it to my appointments but trips were quick and fairly inexpensive.
Reviewed by traveler from Midwest on April 5, 2006 |
| Great Place Great Location Great Price |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The Hilton Garden Inn was the best of all worlds. Close to everything including a metro stop. Walk to the White House. Nice people and clean. High Speed internet in the room as well.
Reviewed by traveler from Lodi, California on April 5, 2006 |
| Small rooms, not impressed |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
2 |
Recommend
No |
| Disappointed in the small room for the price. If the bathroom door is open, it blocks the door to the room! Good access to sights of DC.
Reviewed by traveler on March 24, 2006 |
| Worst ever |
Overall: 1 |
Service
1 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| When we got to the hotel, I checked the car into valet parking. The valet did not offer to help me with my bags. Apparently he thought my three children travel companions aged 12, 7 and 4 could handle it. The deskman gave us the key card to our room and we went up the elevator to room 602. I swiped the key card, opened the door, and lo and behold, suitcases on beds, music coming from the TV and voices in the bathroom. I stopped in horror, glad that I had not sent the boys in first, or worse, sent the eldest up without me while I gathered the boys and all our stuff. I do not think the people in the room knew that I had just opened their door. I went back down to the lobby, told the deskman what had happened and much to my horror, another guest at the desk chimed in "the same thing happened to us when we checked in yesterday. We are on the 11th floor." Can you imagine? I have never had that happen, and I have been in a fair share of hotels! So the clerk behind the desk says to the other girl, can you check 602 and see if they are showing as checked out? - and reprograms the key for room 409. Without so much as an apology, he handed the cards back to me. I did not thank him. I was now concerned that our things would not be safe in the room when we went out to see the sights.
Reviewed by traveler from Tucson, AZ on March 15, 2006 |
| good place to stay |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel staff could have been frendlier but the room was lovely, quiet and breakfast at the hotle restaurant was good. It was a good location for us to walk to our White House tour.
Reviewed by traveler from Pennsylvania on March 8, 2006 |
| good location |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel is located next subway station. (restaurant,bookstore,too.) If you want, you can go to the Mall by subway in approximate 10 minute.
Reviewed by traveler from HOKKAIDO, JAPAN on December 20, 2005 |
| Overall good place to stay |
Overall: 4 |
Service
3 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Rooms were great and clean. Pool was small and a little on the chilly side. Bell hops were spread thin at times. Very convienant to everything. Would recommend and would stay again.
Reviewed by traveler from Wilmington, NC on July 19, 2005 |
| Comfortable hotel for family vacation |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We just returned from a 9-day stay over the 4th of July holiday. This hotel is in a perfect location for site-seeing. After a long day of walking, it was great to have the Metro stop practically at the hotel's front door. (No "just 3 more blocks to the hotel, honey...") The breakfast buffet was a lifesaver in getting us through until an early dinner. We'd highly recommend this hotel.
Reviewed by traveler from St. Louis, Missouri on July 10, 2005 |
| Want to go back soon. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We loved this hotel. The location was terrific! We we arrived from the airport, it was storming and the front desk allowed us to check in early to dry off. The Metro is directly in front of the hotel. Can't say enough about how great our stay was.
Reviewed by traveler from Englewood, TN on June 18, 2005 |
| would certainly like to return soon |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| in general, the service was excellent and prompt;the people at the desk were helpful and courteous and seemed eager to help in any way.The only "minor" problem occurred as we were ready to leave as my last name on the extra bill(telehone,movies..)appeared next to an address from Las vegas.This was promptly corrected and I hope I wont get another bill!
Reviewed by traveler from Philadelphia,Pa. on June 1, 2005 |
| Okay |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| The hotel meets all marks.
Reviewed by traveler on May 24, 2005 |
| Good Downtown Location |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Good location for this hotel, across the street from the McPherson Square Metro Station. We were able to use the Metro lines to travel to and from Reagan National and to nearly all the Washington DC attractions. Facilities and staff were good.
Reviewed by traveler from Portland, Oregon on May 10, 2005 |
| Would stay again |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| A very nice hotel with extremely accomodating staff. The hotel is across the street from a metro station, which gives it a great location. The parking was a bit expensive $24 /day, but I found similar rates at all of the surrounding hotels.
Reviewed by traveler from PA on May 5, 2005 |
| Typical Hotel |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| There is nothing special about this Hotel at all. It has everything that is expected and a suprisingly nice staff. I would go back becuase it provides a reasonalbly priced stay in a good location and thats hard to find in D.C.!
Reviewed by traveler on May 4, 2005 |
| Great location for The Mall |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| This hotel is 3-4 blocks from the White House and 6-7 blocks to the National Mall. Great location for walking to all the Smithsonian museums, the monuments and the Capitol. We didn't have a car until we left DC and we never missed it. We did use the tour bus for Arlington. We had an incident with a small stuffed duck that was left in the sheets one morning, it left our room in the laundry. The hotel staff contacted the laundry company and the duck was returned before we left. Really good service! There is a pool but it is small. Still big enough for an 11 year old to unwind after a long day of walking.
Reviewed by traveler from Minneapolis, MN on May 3, 2005 |
| Excellent Choice |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The staff was very helpful and friendly. The food was very good quality. We will stay here again on our next trip to D.C. The only negative was that the pool was very small and crowded.
Reviewed by traveler from Bristol, CT on April 27, 2005 |
| Bad service among staff, great hotel |
Overall: 4 |
Service
2 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The staff was not very service minded at all, especially the people working in the restaurant. Other than that, it was a great great hotel! :)
Reviewed by traveler on March 3, 2005 |
| good location, bad bad service |
Overall: 3 |
Service
2 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| There is a subway station across the street and the White House is withim a walking distance.The property is relatively new and the rooms are clean and confortable.The only problem is the service that is really bad (at least on the weekends). Front desk attendants does not make any effort to make you feel wellcome (to not say they are rude). They have a valet parking but do not expect they will help you to park your car easily. You have to find a spot outside in a busy street walk inside and find someone to help you (hopefully you do not get a ticket until they park your car).But if you do not care about whether or not they "value your business", it is a good place to stay.
Reviewed by traveler from Saint Joseph, MI on January 21, 2005 |
| wonderful hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The staff there is great, friendly, helpful. The location is super, close to downtown. should be rated better than a 3 star!!
Reviewed by traveler from Richmond VA. on January 20, 2005 |
| Great location & great hotel |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Our main reason for the trip was sightseeing with 2 children (ages 13 & 10). Great location, walking distance to the White House and Smithsonian & the Mall.
Reviewed by traveler from PA on January 17, 2005 |
| I absolutely loved this hotel!< | | |
