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| Hilton Garden Inn Philadelphia |
Hilton Garden Inn Philadelphia in Philadelphia, Pennsylvania |
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Hilton Garden Inn Philadelphia
1100 Arch St
Philadelphia, Pennsylvania 19107
Call Expedia at: 1-800-551-2409
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Hilton Garden Inn Philadelphia Reviews
| Traveler Ratings Summary for Hilton Garden Inn Philadelphia
|
Overall: 3.83 |
Service
3.83 |
Condition
3.85 |
Cleanliness
4.08 |
Comfort
4.03 |
Recommend
77.50 % |
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| Decent hotel within walking distance to tourist sites |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Nice down comforter and the room was clean. Free wireless connection. Walking distance to the Liberty Bell and all sites.
Reviewed by traveler from Simi Valley, CA on June 20, 2006 |
| Center Location in Center City |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| After reading some really negative reviews about this hotel, I was sceptical about our choice for a one week stay. Once we actually arrived, were shocked, to say the least. We couldn't understand why there were so many bad comments. The location was great(Hello - Mall, Market, China Town, transportation, convention center), the parking was convenient (I felt safe even after dark), the staff was incredibly friendly (got us a cart to lug all of our stuff as soon as we checked in), breakfast was great (different almost every day), & dinner was pretty good (my husband had the same hotel burger every time we ate there!) The indoor pool could have been a little warmer, but it was just nice to know it was there to use. The place was busy every day we were there, so that's got to tell ya something. . .
Reviewed by traveler from MA on June 14, 2006 |
| We would definitely stay there again. |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The only thing that was a bit difficult was the fact that the swimming pool was located on our floor (pool is on 7th floor of this hotel). Hotel hall smelled of chlorine and when the pool was being used by kids, it echoed down the hallway. If we stayed there again, I would pick a different floor. Otherwise a great location to see China Town and the Reading Terminal Market is just around the corner. We loved it.
Reviewed by traveler from Birmingham, AL on May 31, 2006 |
| Pricey comfort |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
No |
| Located in the heart of downtown Philadelphia, the Hilton Garden Inn is way too pricey for the clean comfort that it offers. It does not even give a complimentary breakfast! Thankfully, internet access is free. It is located close to several key spots in Philly though
Reviewed by traveler from Chennai, India on May 25, 2006 |
| Good Location, Nothing Special |
Overall: 3 |
Service
2 |
Condition
2 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| Maybe I'm just not a fan of Hilton Garden Inns, but I never really feel like they're completely clean, as a group. Chose the hotel for its proximity to historical locations, didn't realize it was literally right in Chinatown. Fine for the money and location, but feel like I could have done better.
Reviewed by traveler from Norwalk, CT on May 24, 2006 |
| Overall - very good. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Nice hotel but don't make the same mistake we did regarding breakfast. Two people, a cup of coffee per person and a muffin per person and that's a Continental breakfast which cost us $24 without tip! Have coffee in your room and bring a muffin with you.
Reviewed by traveler from Richmond on May 24, 2006 |
| Close to Chinatown |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| You're a block away from Chinatown, which is great. Also very close to Independence Mall. Great location for sightseeing
Reviewed by traveler on May 17, 2006 |
| Doesn't look too good from the outside |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very friendly and helpful staff. Lovely breakfast. comfortable beds. Unfortunately, the entrance to this hotel is undercover of a large walkway making it dark and draws "odd" people to it who loiter outside asking for money and the like. For this reason, I would not stay there again, which is a shame.
Reviewed by traveler from Chicago Il on May 10, 2006 |
| nice location |
Overall: 3 |
Service
2 |
Condition
3 |
Cleanliness
1 |
Comfort
3 |
Recommend
Yes |
| The room was nice but there was an inch of dust on the headboards and they never vacuumed in 4 days. Though I had prepaid thru Expedia for 4 nights, each morning I got a bill saying that was my last day and they had billed my credit card. Each morning I went down to the desk and explained. Each day they said it was put in the computer wrong and they would fix it. Next day it happened all over again and they said the same thing, It was put in wrong and they would fix it.... On the bright side it was one block from a mall with a food court which great for the kids. It's also a 6 block walk to Independence park.
Reviewed by traveler from North Berwick, ME on April 28, 2006 |
| Tried to put us in a smoking room! |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Nice rooms...but the "Junior Suite" was smaller than it looked online and really only had two columns separating it from the tv/living area. Had to talk to manager to get us moved from a smoking room to a non-smoking despite fact that we had requested nonsmoking and it was on our confirmation.
Reviewed by traveler from West Hartford CT on April 26, 2006 |
| fun |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| very good
Reviewed by traveler from cherry hill, nj on April 26, 2006 |
| Nice Get Away |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Lots of restaraunt options in the area. Lots to see and do within walking distance. Hotel was very relaxing, wirlpool spa especially. The staff was very friendly and helpful. Quick to offer assitance and willing to answer questions.
Reviewed by traveler on April 19, 2006 |
| In need of remodel and update |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Despite staying in a room on the "bridge" spanning one of the downtown streets, we did not hear downtown noises. The hotel seemed "old" and is in need of a remodel. The service was adequate but not the quality I expected from a Hilton. It felt like a lower quality hotel at a higher end price. Overall, the room was clean and spacious.
Reviewed by traveler from San Francisco, CA on April 19, 2006 |
| Not recommended for Leisure |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| We arrived at the hotel and our reservation was canceled. Expedia did not know why and the hotel neither. They booked our rooms back and the service was great. The food was awful at the restaurant and it was not a clean restaurant. The service at the restaurant was not the greatest either. Overall, I would stay there ONLY if I have to and there are no more rooms available in town.
Reviewed by traveler from Ocean City, MD on April 18, 2006 |
| Across from convention center and Chinatown |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Centrally located and across from convention center.
Reviewed by traveler from San Francisco on April 11, 2006 |
| Great value, location- and free wireless internet access |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The Hilton Garden Inn is located close to the Convention Center and the much larger- and more expensive- Marriott. It is also an even shorter walk to the train line serving the airport. Rooms are not luxurious but beds are very comfortable and rooms clean and well appointed. I'd criticize the chair for the desk (too low to sit and type) but I have yet to stay anywhere that had an appropriate chair! Unlike the 4-star chains, they do not charge you for internet access, which is both wired and wireless. And worked flawlessly, which has not been my experience at two different 4-star "luxury" hotels in the last 6 months )-: Staff was professional, courteous and friendly.
Reviewed by traveler from Portland, OR on April 11, 2006 |
| Fun Place to Stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel had perfect location for us. Right by Chinatown and Reading Terminal Market. Close to Independance Hall and the subway. Hotel restraunt was good (great for breakfast). Staff were very friendly and helpfull. If we go back to visit Philadelphia we would definetly stay here again.
Reviewed by traveler from Wethersfield, CT on April 5, 2006 |
| A very good location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel sits right next to china town and a very short walk to main attractions like the historic district, city hall and the Love park. The people were very nice and accommodating at the hotel and everywhere we went in the city.
Reviewed by traveler on April 5, 2006 |
| great hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We used this hotel while on a house-hunting trip in Philadelphia. The location is great, close to most touristy attractions. The hotel is located next to Market East, one of the main local train stations. This is very convenient; it makes it easy to go to the airport or to visit the suburbs using the train. Also, they serve a very good breakfast at a reasonable price. They have free high-speed Internet access and free printing! Printing jobs can be sent directly from the room or from the business center. They also offer a good selection of TV channels for free. They also have a nice swimming pool.
Reviewed by traveler from Colorado on April 4, 2006 |
| Parking |
Overall: 2 |
Service
2 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| Poor parking situation. One must park in the public lot next to the hotel and take the elevator to the ground floor to enter the hotel. At the time we went there were no privileges to go in and out of the garage over the course of a day. Each time you left you had to take a new ticket.
Reviewed by traveler from Danbury, CT on March 28, 2006 |
| Decent hotel in convenient local |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Friendly staff although not as helpful as could be. Since I booked through Expedia they could not tell me the cost of my room (needed it to split costs). Rooms were clean and comfortable. Convenient location. Elevators in multi-story parking garage were not working, for at least two days (looked like longer). Stairwell very dirty (filthy) with exposed wiring, poor lighting, etc.
Reviewed by traveler on March 24, 2006 |
| OK for the low price. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Convenient to convention center. Fridge and Micro, room not noisy. All rooms 7th floor and above. Very cheap. Very nice rooms. Very clean. Late checkout allowed. Net, Pool, restauarant, all in good order and available. A lot of interesting riff raff loitering about. Uncertain whether they are guests, groupies, or what, but very hyper. Does make me a bit nervous, but OK for the price.
Reviewed by traveler from Seattle on March 15, 2006 |
| Very friendly and helful staff and conveniently located |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I stayed midweek and found the hotel very quiet, great staff, nice workout room and pool. Very convenient location--easy walking to many attractions. Free internet access.
Reviewed by traveler on December 6, 2005 |
| Good location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Standard room was very clean, had microwave and refrigerator. Location was great, directly in the middle of historic Phila., and just minutes away from South Jersey over the Ben Franklin.
Reviewed by traveler from Mission, TX on November 30, 2005 |
| nice place |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| great location to my buisness meeting. first time to philly. close to a lot of great historic land marks
Reviewed by traveler from London,Ky. on November 13, 2005 |
| Very nice staff and free cookies |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel is right across the street from the convention center and right next door to the Reading Market - which was great for lunch. I found the staff to be super; they went out of their way to assist us with our shipping needs for a tradeshow and went above and beyond when Fed Ex did not come through. Free cookies in the lobby each evening!
Reviewed by traveler from Costa Mesa, CA on November 1, 2005 |
| Great service/Great location/ |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| No complaints--we even had free internet service and a complimentary breakfast thrown into the package.
Reviewed by traveler from Tennessee on October 27, 2005 |
| Best Staff and Service ever |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel has by far the best staff and service I've ever experienced. They were extremely helpful in every way. Would definitely stay here again and reccomend to anyone. Thank You.
Reviewed by traveler from Kansas City, Mo on September 20, 2005 |
| Convenience and value |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Although not deluxe, the location and basic accomodations were perfect for a family. Having a microwave and refrigerator is useful. The pool and whirlpool are open late, staff is helpful with directions, and you can walk to all historic sites even with an 8 year old in the rain! We would return on a future trip.
Reviewed by traveler from Pittsburgh, PA on July 13, 2005 |
| Great value and location |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| We couldn't have been happier with our stay. The front desk was courteous and efficient and the room was clean with plenty of space. Having a refrigerator is great, especially considering the Reading Terminal Market is right by the hotel and you can buy perishables there and keep them in the room. We will definitely be staying there again in the future!
Reviewed by traveler from Frederick, MD on July 13, 2005 |
| Nice hotel for family |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We had the Junior Suite, with 2 double beds and a pull-out sofa. Perfect for the 4 of us. Breakfast in the Hotel was a buffet, which was good, but expensive. Many other eating opportunities close by.
Reviewed by traveler from Norwich, VT on June 1, 2005 |
| Very nice for the price! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Everything was as it should be in the room and at the breakfast buffet. The dining room didn't serve lunch, but we went next door and ate at an Amish cafe which was yummy.
Reviewed by traveler from Orange County, Ca. on May 28, 2005 |
| Good place for price you pay |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel is located near the Reading Terminal and Convention Center. The area where the hotel entrance is located isn't one of the best areas I've been to, but it was fairly safe. Hotel service was very slow. Upon our arrival, I found a used coffee filter in the coffee pot, which was never removed from the previous guests. Also, the coffee was never replaced on our 2nd day, and when I requested for coffee the next morning, it was never delivered. Elevators can be very slow, and when we were there, it seemed only 1 or 2 were working. So there was a huge crowd waiting to get on. However, overall, the room was very comfortable.
Reviewed by traveler from Virginia on May 25, 2005 |
| very nice |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel has a pool, which i love, a mini gym (better than most mini gyms at other hotels), and a "tenth floor grill," to name a few amenities, if you need to eat somewhere nice and quick without leaving your hotel. They are also very accommodating. Since i book my rooms always with expedia, i had placed a bid or ordered (whatever the right word is) two double beds, in a standard room. when i got there they did not have the standard room available so they just moved me to a junior suite (a bigger room) and gave me two free breakfast coupons for the grill for the inconvenience (which really was no inconvenience at all!) I always enjoy my stay at this hotel and would recommend it for anyone.
Reviewed by traveler from philadelphia, pa on May 25, 2005 |
| Not impressed |
Overall: 2 |
Service
1 |
Condition
3 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| Booked suite for 3 people. No sheets/pillows for sofabed. When asked for extras, was told that they ran out. Not at all impressed with hotel for what it cost.
Reviewed by traveler from Virginia on May 25, 2005 |
| Great location and value |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Just at the Market East SEPTA stop, this hotel could not be more convenient to get to and from the airport, yet have a completely central downtown location, within walking distance or easy cab ride to most any destination (South St., Broad St., Museums,....). The room was very BIG and mostly new, convenient ammenities (refrigerator, microwave, high speed internet,...), very comfortable overall. I would definitely stay here again.....and probably will.
Reviewed by traveler from San Francisco, CA on May 24, 2005 |
| Comfortable and convenient |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We enjoyed a large, very clean and well kept room.
Reviewed by traveler on May 18, 2005 |
| Extrordinary service |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Best staff I have ever encountered
Reviewed by traveler from Evansville, IN on May 18, 2005 |
| good and impressed |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| the overall service is very good. the pub and grill on the 10th floor is very impressive. The location of this hotel is very convenient, one block away to the China Town, Readings market and convention center. Very satisfied
Reviewed by traveler from Somerset, NJ on May 17, 2005 |
| Excellent service |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| All the staff went the extra mile to make our stay enjoyable. They helped us with decsions about walking vs. getting taxis to see local sites. They were all very friendly. We would definitely stay there again.
Reviewed by traveler from Augusta, GA on May 11, 2005 |
| great location |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great location, clean, comfortable.
Reviewed by traveler on May 11, 2005 |
| great trip! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| fresh baked cookies every afternoon at front desk! had a great stay for a great price.
Reviewed by traveler on May 10, 2005 |
| Very horrible Experience |
Overall: 1 |
Service
1 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
No |
| The hotel staff, especially in ther bar/restaurant was rude and provided little to no service. People were actually going behind the bar to serve themselves drinks and finding silverware. The front desk accused us of "doing something" to our room keys when they didn't work for the third time.Finally, we had to witness a horrible arguement between staff and a mother with 3 kids. They gave away her room and wanted her to pack up her family and drive 50 minutes away.Unbelievable!
Reviewed by traveler from Erlanger,KY on February 28, 2005 |
| Nice, but not exciting |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The good: my room was lovely; the hotel is in an easy, central location; and there's gym equipment and a sauna on one of the floors. The disappointing: no bathrobe; the restaurant has a limited menu; and the break | | |
