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| Doubletree Grand Key Resort |
Doubletree Grand Key Resort in Key West, Florida |
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Doubletree Grand Key Resort
3990 S Roosevelt Blvd
Key West, Florida 33040
Call Expedia at: 1-800-551-2409
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Doubletree Grand Key Resort Reviews
| Traveler Ratings Summary for Doubletree Grand Key Resort
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Overall: 4.35 |
Service
4.42 |
Condition
4.33 |
Cleanliness
4.44 |
Comfort
4.44 |
Recommend
87.27 % |
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| Nice Hotel with Resort feel near Key West Airport |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very good shuttle service, Nice rooms and pool area. Restaurant service was slow.
Reviewed by traveler from Omaha, NE on July 25, 2006 |
| Good amenities |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel was definitely a nice secluded hotel. Transportation service was superb. Our bathtub was slow in draining at times, so we were wading in water a little when showering. I must say, though, that the concierge was not helpful in giving deals. Basically she could set things up such as tours, dinner reservations, etc. but one could easily do that by themselves, and later I found out we could have done them for less a price. I expect a concierge with connections to be able to provide the best prices and times for services.
Reviewed by traveler from Mundelein, Illinois on July 12, 2006 |
| cruise ship on land |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We had a marvelous 4 day vacation at the Doubletree Grand Key. The staff were very accomodating and at times it felt like we were on a cruise ship. The restaurant was lovely and delicious for breakfast and the inside/outside bars were great. One day after parasailing at Smathers we relaxed by the pool with drinks and a steel drum band. The shuttle service was very prompt and easy to use. We took a cab one night which we were told was VERY expensive but a ride for the four of us from town was $16.00. (Not too bad!) The beds were to die for comfortable!!! We plan a return trip!!!
Reviewed by traveler from abita springs, la on July 12, 2006 |
| Nice and Friendly |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| The room was clean. The staff were friendly
Reviewed by traveler from Bayonne, NJ on July 5, 2006 |
| Doubletree and beyond |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Hotel overall was nice, beach isn't as close as we thought. And if you want a king size bed you have to request when buying your package with expedia or they automatically put you in a dbl queen. This hotel has a free shuttle to Duval which saves you alot of money. Pool at hotel is nice. We had a good time overall.
Reviewed by traveler from Springfield, Mo. on June 28, 2006 |
| Great place to stay in Key West |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel was kept very clean at all times. The pool and surrounding area was very nice. The shuttle service and everyone working there were great. Everyone was very helpful in arranging reservations, airport departures, etc. Drinks and food there are a little high. But if you didn't want to take the time to shuttle to town, it was worth the price. We would recommend them to anyone.
Reviewed by traveler from Circleville, OH on June 18, 2006 |
| you must stay at this hotel! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel was amazing! the pool, the rooms, the service....everything! I had the best time
Reviewed by traveler on June 18, 2006 |
| Excellent Value |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The hotel staff were very friendly and helpful. The hotel has a free shuttle to and from the airport, and runs free shuttles into downtown Key West every hour. If you want to go somewhere not on the shuttle route, just tell the driver and he will drop you off or pick you up. This saved us $$on cab fare or a rented car. On our last day, we checked out of the hotel, stored our bags, but were still allowed to use all hotel facilities. When it was time to head to the airport, the hotel let us use a changing room to shower and change into our traveling clothes.
Reviewed by traveler from Billings, MT on June 11, 2006 |
| Great Place to stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This was our third year in a row that we have gone to Key West and it was our first choice again to stay there.
Reviewed by traveler from Uniontown, PA on June 1, 2006 |
| not impressed |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| overall rooms were clean but small, and a few issues with maintenance in the room. too much furniture in the room. shuttle service was good. Hotel was overrated.
Reviewed by traveler from Green Bay , WI on May 24, 2006 |
| Wonderful! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel was very clean and the staff very helpful. Location is in a quiet area which makes you want to enjoy the pool and relax. Shuttle to Duval Street is a great way to go out and party and meet some fun people. Food services at the hotel were very convenient and the food was good. Loved sitting on the open air deck eating breakfast. The hotel has ice water available at the pool for all it's guests to drink and even suntan lotion that can be used. Our room was very comfortable and the beds "cuddly". Would recommend this hotel and will return there myself again.
Reviewed by traveler from Illinois on May 17, 2006 |
| Can't wait to go back |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Beautiful place to stay and play! Service is outstanding! Highly recommended!
Reviewed by traveler from Dalton, MA on May 17, 2006 |
| Paradise |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| The Doubletree was beautiful. The staff was very helpful and knowledgeable. The room was comfy and was always ready for us. My favorite part was the pool. Overall it was a great experience and I would go back in a heartbeat.
Reviewed by traveler from Villa Park, Il on May 17, 2006 |
| Great price and value |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Hotel customer service was excellent. Location is 15 mins away from Old Town via free Hotel Shuttle which ran every hour. Room were clean and comfortable. Blue Haven Rest was a average to good place to eat but lacked diversity.
Reviewed by traveler from New York City, NY on May 17, 2006 |
| Nice place but non-smokers beware |
Overall: 4 |
Service
3 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Positives: Rooms clean and cool with ceiling fan Nicely furnished; bedding comfortable Hotel Shuttle to Old Town Restaurant, Gift Shop and Bar on site Quiet Nice Pool Area Cookies at check-in; USA Today delivered to your door Relatively affordable vs comparable hotels Negatives: Smoking rooms mixed in with non-smoking rooms making for smelly hallways Not close to Old Town - $20 Taxi Ride if you don't catch the shuttle Maids will wake you up at about 10:00 on check out day - even with a do not disturb sign on your door Rooms with Balconies may look out over parking lot Land Locked with no view of water Pay to Park
Reviewed by traveler from Atlanta, GA on May 16, 2006 |
| Very nice for less |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| While this hotel doesn't have the beach access, the beach is never far away in Key West. The hotel is quiet, very comfortable and a great bargain
Reviewed by traveler from Ft Lauderdale, FL on May 9, 2006 |
| Would highly recommend to anyone |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The staff was very friendly and helpful. The shuttle bus was very prompt and a great way to get down town.
Reviewed by traveler from Shenandoah, Va. on May 6, 2006 |
| To much of the same, it would fit better in Las Vegas than Key West |
Overall: 2 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
No |
| I have a couple problems with the hotel: 1 The virtual tour shows a view of the beach, it appears that the beach is next to the hotel. In fact the beach in the picture is two miles down the road. 2 Why should they charge 10 dollars parking to park at a fancy motel? Why charge 75 cents TAX on the parking fee. I don't like getting charged for such trivial items. This may not be a problem for you, but it spoils the mood for me.
Reviewed by traveler from Danville, CA on May 3, 2006 |
| Great Place to Stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We thoroughly enjoyed our stay in the hotel..Service was excellent,room was clean and comfortable.Had breakfast everyday at the hotel restaurant and one dinner..Service was prompt and the food was very good. The hotel is on the northern end of the key so you are a few miles away from the activity on Duval Street.However the hotel does provide a shuttle that provides hourly service to the southern end of the key.
Reviewed by traveler from Lincoln RI on April 26, 2006 |
| Not A 3.5 Star |
Overall: 2 |
Service
3 |
Condition
1 |
Cleanliness
3 |
Comfort
3 |
Recommend
No |
| Doubletree Grand Key Resort isn't a bad hotel, but it doesn't deserve a 3.5 star rating based on our experience. The rooms were mostly clean and fairly comfortable but: * The thermostat in our room didn't work meaning the AC either ran continously or not at all. * The room was half-painted. It looked like someone started repainting the room a slightly different color and stopped partway through the job. * The vanity sink faucet was missing it's internal screen and so water sprayed out sideways wetting your clothes every time you used it. * Significant rust around the bathroom doorframe. * Lightbulb burned out in entryway. * Drips of dried blood smeared on wall below toilet paper holder. * Ceiling fan apparently not working. * View out of room was a tin roof that reflected sunlight into our room. * The Expedia virtual tour map/diagram is very misleading regarding the beach. It's 300 yards from the property and across a busy four-lane highway, not right outside the hotel. * The hotel charges $10 per day for parking, which is the normal rate for areas near the historic downtown area of Key West. Most parking in the area of the hotel is free.
Reviewed by traveler from Alpharetta, GA on April 21, 2006 |
| Highly recommend to everyone! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| It was an awesome place to stay. Very clean! Very helpful and friendly employee. I will definately be going back!
Reviewed by traveler from South Bend, IN on April 12, 2006 |
| Can't wait for Spring 2007 |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This was out first trip to Key West, and we thoroughly enjoyed it. The hotel staff was so accommodating, and the hotel and all facilities were immaculate. The shuttle runs flawlessly between the hotel and downtown/beach and return. The pool is beautiful and there's plenty of lounge chairs and clean towels. We can't wait to go back in Spring 2007!
Reviewed by traveler from Galesburg, IL on April 8, 2006 |
| A great place to stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Grand Key was a bit pricey, but the perks and amenities made it worth the value. It's quite a ways from Old Town but the shuttle system was extremely reliable (always on time). It only comes once an hour so you have to keep track of time. Once we missed it by 5 minutes and had to get a taxi which cost us $18 to get back to the hotel. The "buy one, get one free" coupons for drinks at the Conch Republic bar made the waiting worthwhile at other times.
Reviewed by traveler from Penn Yan, NY on March 8, 2006 |
| Great service |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The shuttle to down town and the beach was very convenient. We really like the responsiveness of the concierge and shuttle staff. The pool was great and pool side service awesome. The maid service was a bit late each day and did not always replenish coffee supplies. Room was also a little smaller than expected, but still very comfortable.
Reviewed by traveler from Virginia on March 1, 2006 |
| Congenial, good service, and value here! |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Listed as a 3 1/2 star, we give it a solid 4. The hotel is clean, well run, conducive to a most pleasant vacation. The heated pool, had friendly bar service and a lunch menu. The restaurant was adequate, not inexpensive. A good deli is within a few hundred feet from the front door. The hotel is totally surrounded by 1.5 million dollar 4 story condos. No distant views here. Shuttles to town are convenient and timely.
Reviewed by traveler from Hyde Park, NY on February 22, 2006 |
| Hotel/Dining |
Overall: 3 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| The hotel was nice-the employees treated us wonderfully-but I didn't like having to catch the shuttle everytime-too far from all the "happenings" and pricey! Room had too much furniture in it-made it a bit crowded.
Reviewed by traveler from Green Bay, WI on February 13, 2006 |
| Good stay at a reasonable price |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This place is on the eastern end of the island and far away from Duval St. Most of the staff was great and there will always be a warm place in our hearts for Diane the bartender. The shuttle was extremely convenient. The only downside was that the pump wasn't working in the hot tub. We probably won't go back to Key West but NOT because of this hotel (see below).
Reviewed by traveler from Prairie Village, KS on February 7, 2006 |
| Can't wait to go back. |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I stayed at this hotel way back in 2001 before it was owned by Doubletree and this past week I returned to find the hotel still in great form with great service. Really close to the airport and less than 10min from Duval Party Central. Rooms are great, two nice bars and a great restaurant with a great breakfast buffet. Pool is huge with cabanas and a great jacuzzi. I have nothing bad to say about this place, it will be my choice everytime I return to Key West!
Reviewed by traveler from Orlando, FL on January 18, 2006 |
| Totally impressed |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| DoubleTree Grand Key resort is one of the best and suitable place in Key West. Near to Airport and beaches. It is great place to sit back and relax. Excellent service, room cleanliness and comfort.
Reviewed by traveler on January 17, 2006 |
| Great Stay with Reasonable Price! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We stayed at the Double Tree Grand Key Resort for 2 nights in 1/06. The hotel room was clean and comfortable. Staffs at front desk and concierge were nice and helpful. Pool and landscape were nice even after a hurricane in 2005. The beaches are off-site and you need a shuttle from the hotel to go to the beaches. Parking costed $10/day if you are unaware of. The hotel provided shuttle service to beaches and downtown Key West. Shuttle service could be a hassle in the evening when everyone wanted to travel to downtown and it only ran once every hour. Overall we enjoyed our stay and we would stay at this place again.
Reviewed by traveler from Durham, NC on January 10, 2006 |
| Bad Room |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
2 |
Comfort
1 |
Recommend
No |
| Our room had many bad defects. The bathroom door and refrigerator's door was broken. Water leaked from a refrigerator. The toilet was clogged. I can't recommend such a bad room.
Reviewed by traveler from New York, NY on January 8, 2006 |
| Good Hotel, very pleased |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| This hotel was very nice and only about 5 years old when we went in 2005. the staff was very helpful about everything. The only negative thing is that you cannot walk into town since it's about a couple miles out. The hotel does provide a shuttle service that goes every hour and it is very prompt. We never had to wait for the next one, but I guess it could possibly happen.
Reviewed by traveler from Louisville, KY on January 5, 2006 |
| good value for the price |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| with the package price I was not expecting much, but we were pleasantly surprised by the location and amenitites of the hotel. the bedding was extremly comfortable with extra fluffy pillows. the lobby,resturant, pool area, and concierge service were excellent. the downsides, our room was tiny in size without a balcony and the maid service was poor. we went in the winter months beautful day weather some cool nights, would have been nice to have a heated pool. I would stay here again.
Reviewed by traveler from new jersey on January 5, 2006 |
| great winter get away |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| only problem was that the heated pool was NOT heated and was not repaired in our 5 day stay.
Reviewed by traveler from burlington, vermont on January 5, 2006 |
| Key West's best Hotel |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Convenient location from Airport and beach. Best service for shuttle bus to downtown. Clean up the room every day. Friendly employees.
Reviewed by traveler from Findlay, OH on January 4, 2006 |
| Nice Hotel, But Too Far From Where The Action Is |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel is very modern, comfortable bed, clean, nice pool area, but too far from the Historic Section/Duvall Street. If you don't mind being on a schedule while vacationing, the shuttles are available every hour on the hour. While you might be able to walk or bike ride, its a long stretch if you are not physically fit, especially in the heat. The electronic cars are available, but some are only allowed in certain areas and not by the hotel.
Reviewed by traveler from Greenville, SC on January 4, 2006 |
| Clean and Comfortable, Acceptable for Kids |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The staff was helpful with good attitudes. The pool was clean, towels provided, and was open until 10:00pm. A free shuttle bus left every hour, ferrying guests to and picking up from, 2 downtown locations. Breakfast buffet: $10.00 for adults. Nothing within walking distance.
Reviewed by traveler from Minnesota on December 14, 2005 |
| No complaints ... |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| but I would suggest that the hotel get another bike rack. We rented bikes and at times there was no where to lock them up because the bike rack was full.
Reviewed by traveler from Winston-Salem, NC on December 7, 2005 |
| We had a great time |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Our booking was 11/3-11/10, soon after the hurricane. The hotel staff couldn't have been more kind---from the front desk, concierge, housekeeping, hostess, and we had more fun talking to the wonderful drivers of the shuttles. The only thing we could have complained about was no happy hour at the tiki bar. But there were enough 2 for 1 tickets on the shuttle for other bars to keep us happy!
Reviewed by traveler from Kalamazoo, Mich on November 15, 2005 |
| A nice place to stay |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
3 |
Comfort
5 |
Recommend
Yes |
| We enjoyed our stay at the Doubletree Resort. All the staff was friendly and knowledgeable, especially the concierge. The rooms were quite comfortable and modern. I highly recommend splurging for a massage in the poolside cabana. It was great having the free hotel shuttle to take us to both the beach and to town. It was very convenient and always prompt. We would highly recommend this hotel. Oh, and the chocolate chip cookie they give on arrival was the best I ever had!!!
Reviewed by traveler from Massachusetts on October 29, 2005 |
| Not Bad Considering... |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Everything was expensive for Labor Day, so for what we paid it wasn't bad considering. Shuttle service was key, since it is some distance to downtown Key West. Elevator went out of service our first day, and was not fixed by the time we left (2 days later). Next trip we will definately stay downtown for more of the "feel" of Key West. This was a nice hotel, but could have been anywhere.
Reviewed by traveler from Erie PA on September 11, 2005 |
| Good value for the price |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Only disappointment- the room was smaller than it looked in photos. Our room fridge did not work either, but shuttle service was excellent and prompt- At peak times- dinner hour- they ran extra shuttles so no one had to wait. Pool area nice. Our service was great- concierge very helpful.
Reviewed by traveler from Wilmot, OH on July 24, 2005 |
| not impressed |
Overall: 2 |
Service
1 |
Condition
3 |
Cleanliness
3 |
Comfort
1 |
Recommend
No |
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