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| Hawthorn Suites DFW Airport Irving |
Hawthorn Suites DFW Airport Irving in Irving, Texas |
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Hawthorn Suites DFW Airport Irving
5000 Plaza Dr
Irving, Texas 75063
Call Expedia at: 1-800-551-2409
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Hawthorn Suites DFW Airport Irving Reviews
| Traveler Ratings Summary for Hawthorn Suites DFW Airport Irving
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Overall: 3.69 |
Service
3.70 |
Condition
3.69 |
Cleanliness
4.06 |
Comfort
3.84 |
Recommend
74.71 % |
|
| great place to stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We stayed there 5 nights and we had excellent service. The staff was friendly and any requests we had (like extra towels etc) was quickly brought to our room. I am very particular about a clean hotel, and this was clean. The breakfast in the morning was hot and tasted good. We would recommend this hotel to anyone in the area.
Reviewed by traveler from Missouri on August 11, 2006 |
| Not very Impressed |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
3 |
Comfort
2 |
Recommend
No |
| I was never able to get wireless service at this hotel to work. The A/C never really kicked in enough to cool the suite enough. I was on the backside of the hotel so had the noise of the FED EX trucks to listen too at night.
Reviewed by traveler from Phoenix, AZ on August 7, 2006 |
| Guest Services |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| My only complaint is that this hitle doesn't have 24-7 guest services for towels etc.
Reviewed by traveler from Florida on August 2, 2006 |
| Very Good Value |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The shuttle service (our only transportation other than air) was very accomodating. We used the shuttle for trips to the mall, restaurants, airport and even other hotels.
Reviewed by traveler from Illinois on July 26, 2006 |
| Not impressed |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
1 |
Comfort
2 |
Recommend
No |
| The Hawthorne Hotel was in a good location from the airport. The entrance was adequate as well as the room. Service was fair. The breakfast was adequate but nothing over and above. The room had cockroaches in it which I informed the front desk when leaving. I wouldnt have rated this hotel as high as you did and I would be able to recommend it to anyone as well.
Reviewed by traveler from Burlington, NJ on July 26, 2006 |
| Breakfast buffet was great |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| The complimentary breakfast buffet was great!! Much better than the traditional continental breakfast. The free internet access was also a huge plus. Other than that the pool was sub-par, the room was simple but the kitchenette was nice and water pressure in the shower was very good. Overall, no real complaits.
Reviewed by traveler from Scottsburg, In on July 26, 2006 |
| I would never stay trere again. |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| There are better hotel that offer more for less in the area.
Reviewed by traveler from Walnut Creek, Ca on July 26, 2006 |
| Hawthorne Suites |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
2 |
Recommend
Yes |
| The hotel and room were clean. The lighting in the room was less than desirable. It was very low lighting. All the lights needed to be on at night to be able read and then you had to be very near one. The complimentary breakfast was very good.
Reviewed by traveler from Wichita Falls, TX on July 12, 2006 |
| Will Be Back |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Everything overall was pretty awesome about the hotel.
Reviewed by traveler from Los Angeles, CA on July 11, 2006 |
| Great for the Price! |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| The hotel was really great for the price. You get all the additional amenities (microwave, refrigerator, etc) for an inexpensive price. Also, the free continental breakfast was great!! It was a complete breakfast, not just cereal.
Reviewed by traveler from Houston, TX on July 11, 2006 |
| Good Hotel on a bad day |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We got stuck at DFW airport and needed a place to stay. Expedia hooked us up with Hawthorn Suites. We (me my wife and two year old son) had been at the airport all day. Hawthorn Suites provided a nice room with a crib that was comfortable and clean. Also free internet service was a nice touch.
Reviewed by traveler from Chicago, IL on July 5, 2006 |
| Great Place to Stay |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel was great place to stay. From check in to check out, service was awesom. We had booked more than one room and requested them to be close to each other. They provided this request without any problems. Top it all, they offered free breakfast in the morning.
Reviewed by traveler from Orlando, FL on July 4, 2006 |
| will not be back |
Overall: 2 |
Service
1 |
Condition
4 |
Cleanliness
3 |
Comfort
4 |
Recommend
No |
| service was poor
Reviewed by traveler on June 29, 2006 |
| Noisy |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The microwave was missing in the room- big empty whole. Very noisy- had to leave the tv on all night to be able to sleep due to noise in next room. Very thin walls. Airplanes taking off could be heard. Very convenient to airport.
Reviewed by traveler from Salem, OR on June 21, 2006 |
| Just Okay |
Overall: 3 |
Service
2 |
Condition
3 |
Cleanliness
3 |
Comfort
2 |
Recommend
Yes |
| Decent room for the price. However if you have a longer term stay planned there are many other extended stay hotels available that far exceed this one in comfort and convienence.
Reviewed by traveler from Grand Rapids MI on June 21, 2006 |
| Great Value For Money and a Great Hotel too!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Location: Very Convenient. Room: Very well appointed and well kept. Housekeeping: Great Breakfast: Superb (Did not expect hot items on the buffet...good surprise) Great all around.
Reviewed by traveler from Monterey, CA on June 20, 2006 |
| Good Value, Good Service |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Here is a hotel offering a good rate, complete breakfast, extra room, and good service.
Reviewed by traveler from Chicago suburbs on June 13, 2006 |
| Great for business |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Nice, comfortable hotel. I went to finalize job plans in the area an it was a pleasant stay for a short business trip.
Reviewed by traveler from Irving, TX on June 1, 2006 |
| Very impressed |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I only stayed 1 night, but the staff was very polite and helpful with my needs, directions etc. The room was imaculate, everything was 5 star.
Reviewed by traveler from Yanceyville, NC on June 1, 2006 |
| Not impressed |
Overall: 2 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
2 |
Recommend
No |
| - The walls are poorly insulated, You can hear a conversation next door. The shower stall is old and the bathroom needs some brighter lighting. In General, the suite we were in needs some renovation.
Reviewed by traveler on May 31, 2006 |
| The room was spacious and clean, however, the hotel smelled of smoke did not like buffet |
Overall: 3 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| Good value for the price but the food and smell of the hotel left a bit to be desired
Reviewed by traveler from Los Angeles, ca on May 30, 2006 |
| good value |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| stay here
Reviewed by traveler on May 30, 2006 |
| Overbooked |
Overall: 2 |
Service
1 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| I made a reservation weeks ahead only to find out that they had overbooked and given my room to someone else when I arrived that night. They sent me to a different hotel (which was filthy) at 10:30pm.
Reviewed by traveler from Southbury, CT on May 17, 2006 |
| Wonderful |
Overall: 5 |
Service
2 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel was great and close to the airport. But do not depend upon their airport shuttle service. It is unreliable. Their night staff does not care about service, only the day staff knows what service is.
Reviewed by traveler from Wichita Falls, TX on May 17, 2006 |
| DFW Convenient, free wireless, comfortable, friendly |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I will return. Minutes drive to rental car return. Excellent for early morning flights out of DFW. No crazy hassle to get the wireless internet up and running.
Reviewed by traveler from Hampton, VA on May 17, 2006 |
| Good Deal |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| My husband and I stayed at the Hawthorn in Dallas for 5 days (me, 3 days). The hotel was very clean (although one lady was ranting about bed bugs in 3 different rooms), the staff friendly, and the price just right. The breakfast was great, the beds comfy, and free internet access a plus. The only complaints I have for the hotel are the following: 1. The hotel shuttle does not run regularly. My husband came after me and did not realize this so was waiting for a shuttle that never came. 2. Our phone had a serious problem. It rang the first morning at 6am, 6:30am, and 7am. I complained to front desk who said that maybe we put it on wake-up call (trust me, we did not). Also, when a friend called for us, the phone didn't ring sometimes, and when we picked up other times, all we got was a dial tone.
Reviewed by traveler from Bermuda on May 17, 2006 |
| nice hotel great cont. breakfast |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Very nice front desk clerks.
Reviewed by traveler from missoula montana on May 11, 2006 |
| Will stay there again |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| 4 stars
Reviewed by traveler from Tulsa, OK on May 3, 2006 |
| Not impressed |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| This hotel, although very close to DFW, was right next to a FedEx drop yard that had a very busy night right outside my window. In addition the air conditioner sounded like someone operating a chainsaw in the corner of the room.
Reviewed by traveler from Denver, CO on May 3, 2006 |
| Friendly Service |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| Everyone was very friendly at the desk. The shuttle was prompt and helpful. The only downfall was that I couldn't find anyone that was in housekeeping during my stay that could speak english. When I asked for a garbage bag, I got coffee!
Reviewed by traveler from Pennsylvania on May 3, 2006 |
| Hawthorne Suites has a new fan! |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| I have never before stayed in hotel in this chain. I will certainly look for them in the future! I stayed for four days and have not one complaint. The room was huge and spotless. The complimentary breakfast was ready on time and was abundant - the Belgian waffles were a real bonus. The pool and spa were clean and open great hours. The staff was couteous & the Shuttle service was available and on time! All of this - PLUS the low cost - I'll certaily be back!
Reviewed by traveler from Columbus, Ohio on May 3, 2006 |
| Convenient location |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| The pluses are that it is situated in Dallas traffic to allow easy access to the major freeways or the convenient side streets for travel to downtown Dallas. Relatively clean and secure. UPS jets kick up noise on the West side starting at 7 a.m.
Reviewed by traveler from Louisville KY on April 28, 2006 |
| No electricity |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| Upon arrival I learned that the hotel had no electrical service. The electricty came on and off for several hours before staying on through the night. This was during a heat wave.
Reviewed by traveler from Temple, TX on April 27, 2006 |
| Very Impressed |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The Hawthorne Suites in Irving Texas was very close to DFW Airport. Arrived a couple hours before check in and they allowed us to check in early. Hotel room was very clean and the staff very friendly. The continental breakfast was better than our breakfast provided by our 4-star resort we stayed at in Ca! The hotel also provides an internet service room, gym, and pool. I would highly reccomend this hotel to anyone needing to stay in the Dallas/Forth Worth area.
Reviewed by traveler from Vacaville, CA on April 13, 2006 |
| Very disappointed |
Overall: 1 |
Service
3 |
Condition
1 |
Cleanliness
2 |
Comfort
1 |
Recommend
No |
| For the price we paid for the room for 3 nights, you would think the room would at least be a little on the nice side, but the toilet ran and it wasn't bolted down good. There had been holes in the walls of the bathroom that had been patched, but unpainted. The love seat cushions were torn and had holes in it. This place looked great in the pictures, but was really a dump. We requested a king bed and they gave us a double. We were very disappointed and will never stay again.
Reviewed by traveler from Ada, OK on April 12, 2006 |
| Depressing place. |
Overall: 1 |
Service
4 |
Condition
2 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| Rooms were not clean . Complicated to get an airport pickup. Depressing place.
Reviewed by traveler from Miami on April 11, 2006 |
| depends what you want |
Overall: 3 |
Service
2 |
Condition
2 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Let me start by saying the room was nicely appointed and roomy. It was clean and the matteress was comfortable. Housekeeping was prompt and unobtrusive. The complementary breakfast each morning was surprisingly good and choices were varied. That being said the staff was surly and less than helpful. The courtesy shuttle was far from prompt and not reliable. Worst was the elevator, if you stay on the second or third floor you may feel as if you are taking your life in your hands each time ride. So for the money the room was a good value, but if you are looking for a good experience the staff here won't provide one.
Reviewed by traveler from Cabot, AR on April 6, 2006 |
| very nice; use of computer, breakfast room (no extra charge) |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We liked the room - bed was comfortable. Room could use some maintenance in shower area. It was great having a refrigerator, microwave, coffee pot, iron and hair dryer in the room. Also the message system was good. it would have been nice to have a little more information in the room, such as hours of pool & spa, breakfast hours, how to use the voice mail system. The lack of information made it seem a little "cold", not as friendly as it could have been.
Reviewed by traveler from Livermore, Ca. on April 5, 2006 |
| Hawthorn Suites - Ok place to stay for a short stop |
Overall: 4 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| The hotel was clean. The staff did not smile but were very prompt with everything. The room had very low lighting, and I don't mean ambeint. It was probably the darkest hotel room I have ever been in. We asked for brightr light bulbs and never got any. Beds were comfortable, the breakfast was excellent, fresh amd hot every day. And they never ran out even when we ate at the end of the breakfast hours. Elevator was very, very slow, and the building is not air conditioned, so the hallways smelled hot and smoky. Fitness center is tiny but sifficient. And although the property is next to DFW airport, we never heard any airplane noise.
Reviewed by traveler from California on April 5, 2006 |
| Won't go back |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
2 |
Recommend
No |
| Room was nice size and clean. The A/C was not properly working and the first night was uncomfortable. The condition was reported to the front desk the next morning. After being on the road all day and returning to my room at 9pm the thermostat had been moved back to 68 degrees, which gave me the impression the A/C was fixed. Not so. After returning the thermostat back down to 50 degrees, the lowest setting possible, I was hoping to get some relief. It never happened.
Reviewed by traveler from Longview, TX on April 5, 2006 |
| Not impressed |
Overall: 2 |
Service
1 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
No |
| I asked for a wake-up call for 5 a.m. and never got it. The walls are paper thin and I could hear my neighbors late at night. The shuttle service was also very poor from the airport--30 to 40 min. wait when I arrived at 10:30 p.m.
Reviewed by traveler from Tallahassee, FL on April 5, 2006 |
| The cleanest hotel ever |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I was impressed with the cleanliness of the hotel, I even went so far as to move furniture to look for a dirty area, and could not find one. Having a full kitchen including a diswasher was very handy. Very comfortable king size bed. Pool and Excersize facility were excellent and also imaculant. Pleasant staff, just a great place to stay. Close to airport and highway acess but no noise in the room.
Reviewed by traveler from Sycamore, IL on April 4, 2006 |
| I was very impressed with the room and service |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We were impressed with how very clean and nicely decorated it was. We had a lot of luggage and left on behind. As we were boarding we realized it and called to have them send it to us. We received it very promptly at home. Going the extra mile like that will definately get me to stay there again when I go to DFW.
Reviewed by traveler from Phoenix Az on March 16, 2006 |
| Great for an overnight stay....lacking aesthetics |
Overall: 3 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| For the price, you can't complain. However, at no fault of the hotel staff, the location was rather noisy due to the airport and FedEx trucks, so I wouldn't recommend it for light sleepers. There was no landscaping around the pool since it's surrounded by concrete and parking lots, and the hot tub wasn't working which was very disappointing to the kids. Also, the lighting in the hall and our room was very dim. Two lightbulbs were out in our room when we arrived, but they were replaced by the time we returned from shopping. The beds weren't the greatest...tiny pillows and the sheets were thin and didn't fit properly. The gentlemen working the front desk was very helpful with directions to the Grapevine Mills Mall and provided coupons, maps, etc. Basically, this seems to be a great place for business travelers and those wishing to be close to the airport for a quick overnight stay, but if you're on a leisurely trip with the family and aesthetics are remotely important, keep looking.
Reviewed by traveler from Oklahoma City, OK on March 16, 2006 |
| Pretty Dismal |
Overall: 2 |
Service
2 |
Condition
1 |
Cleanliness
2 |
Comfort
3 |
Recommend
No | | |
