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| Sheraton Old San Juan Hotel |
Sheraton Old San Juan Hotel in San Juan, Puerto Rico |
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Sheraton Old San Juan Hotel
100 Brumbaugh Street Us
San Juan, Puerto Rico 00901
Call Expedia at: 1-800-551-2409
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Sheraton Old San Juan Hotel Reviews
| Traveler Ratings Summary for Sheraton Old San Juan Hotel
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Overall: 4.13 |
Service
4.07 |
Condition
4.07 |
Cleanliness
4.27 |
Comfort
4.33 |
Recommend
93.33 % |
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| In need of an overhaul |
Overall: 2 |
Service
3 |
Condition
2 |
Cleanliness
3 |
Comfort
3 |
Recommend
No |
| The hotel was fine for our one night stay before we left ofor our cruise. However, the hotel is about 20 years overdue on a renovation, and I would not recommend staying there for a long period of time. As an overnight stay though, it's fine for the inexpensive price.
Reviewed by traveler from New York, NY on January 3, 2006 |
| Modern Hotel in Old Town |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel is near Old Town and the old ferry docks. Old Town is very picturesque during the day, but not as lively at night as Condado. Sheraton Old Town is well located for Old Town and rooms are modern and clean. Good Value.
Reviewed by traveler from Seattle, WA on January 2, 2006 |
| Can't wait to go back |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Elegant decor; hotel staff are very friendly and efficient. Restaurant with al fresco dining - food is good and prices are reasonable. Great location in downtown Old San Juan; walking distance to lots of great sights.
Reviewed by traveler from Ft Wayne, IN on January 2, 2006 |
| Best place to stay in Old San Juan |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Very nice hotel with a nice restaurant on Xmas Eve. Had a nice buffet for breakfast and dinner. Easy access by foot to all of Old San Juan's attractions as well as the San Juan Cruise Terminal. They do NOT have connecting rooms, if you are traveling with young children and need an additional room. Pool is small but accessible.
Reviewed by traveler from Chicago, Illinois on December 28, 2005 |
| Lots of activities nearby |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Good location and the casino there is pretty good.
Reviewed by traveler from Ohio on December 14, 2005 |
| Very Convenient for cruise waiting |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| This is a reasonable priced hotel if you want to stay close to old San Juan and are waiting to board a cruise ship. You can walk to the port (there is only one terminal, used by Royal Caribbean that demands a taxi ride) and also to the shops and restaurants nearby. The hotels also features a casino. The downside is the overall maintenance. I had problems with my bedroom locker almolst every time I try to enter. The bedroom was clean with everything you expect but the decór and the views are just borderline.
Reviewed by traveler from Chicago, IL on August 31, 2005 |
| Great place to stay |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| The hotel is in a great location in the center of town. Restaurants and shops are steps away from the hotel. The best place to eat is Cafe Puerto Rico. The food is excellent!
Reviewed by traveler from Rahway, NJ on August 4, 2005 |
| Nice hotel, great location |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel was convenient to Old San Juan and had very good taxi service to other locations.
Reviewed by traveler on June 1, 2005 |
| Old San Juan location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Located nearby the Carnival cruise line pier. Convenient to restaurants in the Old San Juan area.
Reviewed by traveler on May 29, 2005 |
| Great Location & the price is right |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I was told to take a cab to various points of interest throughout Old San Juan. Luckily, I decided to put on my walking shoes & explore the town by foot. The furthest destination, El Morro, was only a 30 minute walk with plenty of places to shop and/or dine inbetween. Don't get stuck eating at the chain restaurants/tourist traps, because there are plenty of places for great Puerto Rican food nearby for breakfast, lunch and dinner.
Reviewed by traveler from Stamford, CT on May 25, 2005 |
| Nice old style Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great plase to visit Old San Juan, you can walk to all the old sites, walk to cruise ships
Reviewed by traveler from Newbury Ohio on May 25, 2005 |
| Very nice hotel |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel is very nice - good service and good food in restaurant, great location for walking around Old San Juan - also great location if you are taking or coming back from a cruise. The room was very clean, nice and comfortable. Room service was very prompt and served good food. We had a view of the harbor from our room. The only negative about our stay was that there was only one ice machine that worked. Would definitely go back to this one!
Reviewed by traveler from Las Vegas, NV on May 23, 2005 |
| Can't wait to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Excellent location with wxcellent service.
Reviewed by traveler on May 10, 2005 |
| Comfortable hotel in a good location |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Bed was very comfortable. Room was clean. Staff was helpful. They offered to hold our luggage for us after we checked out so we could walk around for awhile before our transfer. Location was good close to the pier and shopping. Checking in and out went quickly. Fitness center was clean and equipment was in good working order. Pool is on the roof, it is small and there was not much sun exposure when we were out there
Reviewed by traveler from chicago, IL on April 27, 2005 |
| Great Hotel |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very nice hotel with wonderful amenities.
Reviewed by traveler from Atlanta, Georgia on April 27, 2005 |
| Sheraton Old San Juan |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| We liked the location-walking/ free trolley distance to explore Old Town San Juan. The hotel looks fresh from the outside and seems to be well maintained. The door into the bathroom was at an odd angle-you could easily walk into it, but if you shut it you'd stub your toe on the bumper for it. The bed was great! We were missing a light bulb by the bed and had to take one out of another lamp. The roof top pool area did have a nice view but it was very small. We had an early flight so were in bed early and there was a Salsa Concert in the hotel and could hear and feel the vibrations. Staff was friendly and helpful if not memorable. Too bad all the rooms couldn't have outside views. We looked into nothing-very unattractive-but didn't spend much time there anyway. But let me say again, the bed was great!!!
Reviewed by traveler from Portland, OR on April 24, 2005 |
| Beautiful place, great location! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel is smack in the middle of beautiful, historic Old San Juan. Self guided walking tours are so easy using this as a starting point. The spot is gorgeous, across the street from a pier on the water. There is a rooftop hotel with stunning views over the city. I highly recommend it. I would like to see their check in time made earlier. It was something like 5pm, which was a pain for us. They did, however, hold our luggage for us until we could get in the room. So, we arrived at about 3:30pm and couldn't get in until 5. It is pricey, so I think the room should have been ready. BUT, worth the wait. Pop over to the Hard Rock Cafe in Old San Juan for a quick meal and it's about a 4 block walk. Fun place, perfect setting. The old historic part of San Juan is amazing.....
Reviewed by traveler from Western NY State on March 6, 2005 |
| Good hotel for a moderate price |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| This was rated 3 Stars and that is right on target. Room service is very prompt and tastes pretty good. Service is great and the rooms are nice. Everything was clean both times I stayed there and each time was for 2 nights. It is right across from the port where the cruise ships dock and easy walking distance to the places to see in Old San Juan.
Reviewed by traveler from South Florida on February 28, 2005 |
| excellant location and service |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Perfect location to walk through Old San Juan and watch the cruise ships come in. The staff was very friendly and helpful and the concierge service found us some nice trips with transportation and friendly personnal service. Several nice restaurants within walking distance.
Reviewed by traveler from Newark, OH on January 24, 2005 |
| Good for cruise ship location.. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Good accomodations esp. if you are taking a cruise.
Reviewed by traveler from n.y.c. on January 20, 2005 |
| Not impressed at all |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
3 |
Comfort
1 |
Recommend
No |
| Restaurant closed early so late arrival guests were left without dinner, swimming pool closed, overall poor maintenance (i.e., 3 out of the 5 lightbulbs in the room didn't work).... Certainly overpriced and not worth the money (not even worth half the price).
Reviewed by traveler from Switzerland on January 19, 2005 |
| Great view of cruise ships in harbor and close to shopping |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We were returning from a cruise and the hotel was overwhelmed with people and luggage. The staff was unable to control the people pushing their way into the lobby with all their luggage when there was no room for them. We were fortunate enough to get a very nice bellman who took us to the restaurant where we could wait (with our luggage) until our room was ready. The staff did the best they could with an unruly and impatient crowd of people. They seemed to be a little understaffed for the situation.
Reviewed by traveler from Fairfield Glade, TN on January 13, 2005 |
| Don't pass this up |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Right in the heart of Old San Juan, this hotel was as good as they get. The room was large and airy and extremely comfortable. The service was excellent. We did not use the casino nor the restaurant during our stay, but overall a very impressive facility.
Reviewed by traveler from Crystal Lake IL on December 17, 2004 |
| Wyndham Hotel in Old San Juan |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The minute you walk in there is someone there to greet you to park your car and to help with your baggage. You have a choice of valet parking ($6 extra) or parking your car in the lot right next door which is very convenient. We opted for that choice and were very happy with it. The front desk was courteous and friendly and there was a concierge to help you find your way around if you needed. Towards the right of the lobby was the entrance to the casino and we always stopped there before going up to our room. Everynight there was an outdoor bar with live music right in front of the hotel. Our view was the parking lot but it did not take away from the warm and welcoming atmosphere that you felt in the room. Available in the room was a coffeepot for that last cup of coffee at the end of your day. Housekeeping came in everyday making the beds, with clean towels, complimentary coffee, etc. The price you pay for these accommodations is well worth it. Old San Juan is walking distance from the hotel and the launch that takes you to Bacardi Corporation is in front of the hotel. I would highly recommend to anyone traveling to Puerto Rico to stay at the Wyndham Hotel and Casino in Old San Juan.
Reviewed by traveler from Bronx, New York on November 4, 2004 |
| Wyndham Old San Juan and Casino |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The only problem that we had was we were not able to check in at the stated time. Check in was at 3:00 P.M. and we were not able to obtain our room until 4:30 P.M.
Reviewed by traveler from Austin, Texas on October 30, 2004 |
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