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| Sam's Town Hotel and Casino |
Sam's Town Hotel and Casino in Shreveport, Louisiana |
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Sam's Town Hotel and Casino
315 Clyde Fant Parkway
Shreveport, Louisiana 71101
Call Expedia at: 1-800-551-2409
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Sam's Town Hotel and Casino Reviews
| Traveler Ratings Summary for Sam's Town Hotel and Casino
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Overall: 4.26 |
Service
4.24 |
Condition
4.45 |
Cleanliness
4.58 |
Comfort
4.50 |
Recommend
86.84 % |
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| We'll be back |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
2 |
Recommend
Yes |
| My husband and I enjoyed our stay for the 4th of July. The room was nice and the Bell Hops were extremely efficient and friendly. We'll will stay at Sam's Town Hotel again.
Reviewed by traveler from De Berry, Tx on July 12, 2006 |
| Good Service |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| The hotel personnel were very friendly and accommodating. I was not overly impressed with the hotel's cleanliness.
Reviewed by traveler from Missouri City, TX on July 5, 2006 |
| It was a suite! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I was really suprised to find out that our luxury room wound up being a suite! My Husband and I were able to relly enjoy our room. And the International buffet was pretty great too.
Reviewed by traveler from San Antonio, TX on June 20, 2006 |
| great hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| iI especially enjoyed the size of the room and the large bathroom
Reviewed by traveler from meridian ms on June 15, 2006 |
| Excellent place to stay! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The luxury room was very nice and spacious and the bathroom was gorgeous with a very generous sized tub and extra space for the makeup mirror. We were treated extremely well.
Reviewed by traveler from Highland Village, TX on June 14, 2006 |
| Wonderful |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel was gorgeous. We ate at the steakhouse in the hotel, Willie B's. A little pricey but the food was extreaordinaryly wonderful. The staff is courteous and willing to help with all aspects of your stay. The room was huge and luxurious without the price.
Reviewed by traveler from Kelly, La. on June 14, 2006 |
| Satisfied |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We were satisfied with the hotel except that on the day of our check out, the key card was deactivated before check out time and before we checked out (leaving me locked out in the hall). We asked to have the card reactivated and no apology was given for the mistake.
Reviewed by traveler from Lake of the Ozarks, Missouri on May 31, 2006 |
| Was I ever impressed!!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Sam's Town is one of Shreveport's best hotels. Matter of fact, I was so impressed I could stay there every weekend. The room was sparkling clean, spacious, and the bed was really comfortabe. However, I do wish the shower had a stronger force of water. I am use to the water being much stronger at my home because that's the way I like it. It was definitely good and hot, but I know they have the water miser in use. Plan your next stay there and you won't be disappointed as I have been with some of the other hotels.
Reviewed by traveler from Dallas on May 30, 2006 |
| Good location |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel was clean and comfortable, with a large room and bath and comfortable chairs and bedding. We did not go to the casino section, and we ate only in Smokey Joe's Cafe. The food portions were much too large. Two can easily share an entree. Other than a bit much oil, the food was seasoned well. Most of the staff were very pleasant and accommodating.
Reviewed by traveler from Pineville LA on May 17, 2006 |
| Enjoyable Stay |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Nice place with plenty of elevators to get you to your room quickly, The check in staff was a bit on the slow side, but once you got through the check-in everything was great. Beautiful spacious rooms. Not much of a view of anything looking out the windows. Easy access to resturants, parking, nightclubs, and casinos.
Reviewed by traveler from Tulsa on May 17, 2006 |
| Always a great place to stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Sam's Town is always a nice place to stay and the staff is very friendly. Most of the blackjack dealers were nice and the mgr gave us two free buffets. The buffet food is average, but when it's free, you can't complain. There is definitely a lot of variety. Also, the beds are sooooo comfortable and the bathrooms are very large.
Reviewed by traveler from Dallas, TX on May 10, 2006 |
| A very comfortable stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Check in started with the friendliest desk clerk we've ever encountered. Our room was spacious, comfortable and clean. The bathroom was HUGE with a delightful 2 person tub. No whirlpool jets but plenty of hot water. Nice decor touches like draperies behind bed and around tub made us feel royal. The food and gaming in the resturants and casino and bar were great. In fact, when we visited another casino, we lost. We had doubled our money at Sam's Town. An overall wonderful stay with nothing to complain about, except that we had to go home! This review comes from a person who is usually not 100% satisfied with a hotel.
Reviewed by traveler from East Texas on May 10, 2006 |
| Never Again |
Overall: 3 |
Service
2 |
Condition
3 |
Cleanliness
5 |
Comfort
5 |
Recommend
No |
| Casino's main floor so smokey you couldn't breathe. Other two floors much nicer, but elevator busted so stairs were only access to them! What a Dump.
Reviewed by traveler on May 3, 2006 |
| Excellent value! |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Hotel has great service. Room large and very clean and comfortable. Would definitely return!
Reviewed by traveler from Dallas, TX on April 27, 2006 |
| Better than expected |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The size of the room and cleanliness were better than we expected. It was a very nice place to stay the night. The only drawback is how smoky the casino is. Bring plenty of changes of clothing because your clothing will absorb all the smoke quickly.
Reviewed by traveler from Texas on March 24, 2006 |
| Can't Wait to go Back!!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Customer service was unbeatable!!! Very friendly, hospital staff that treats all customers like VIPs!!! WE will always stay there! Best hotel in the area and we've stayed at all of them!
Reviewed by traveler from Dallas, TX on March 8, 2006 |
| As hotel, great. As casino small town. |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| large comfortable rooms. decent, small gym. tiny casino. one bar and one decent restaurant.
Reviewed by traveler from nyc on March 8, 2006 |
| Who Cares |
Overall: 3 |
Service
2 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| My problem was with the service in the the hotel's own Smokey Joe's Cafe which was recommended to me by the front desk clerk when I checked in at 8:00 and still needed dinner. The food was okay but the service was slow for what appeared to be only me ( the only single woman diner)in an empty restaurant.
Reviewed by traveler from Pequannock, NJ on January 11, 2006 |
| Somewhat disappointed |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
No |
| Check in was fast and bellhop helpful but it ended there. Requests for lightbulb next to bed was never fulfilled and coffee was not replenished next day. For the amount we paid I felt the room should have been nicer.
Reviewed by traveler from Dallas on January 4, 2006 |
| Very Plesantly Surprised |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The room was overly large, as was the bathroom. The lady was also impressed with the make-up nook. Room service was quick and friendly. Housekeeping was responsive to any need. The front desk was, too. Sound-proofing was impressive. We were on the 16th floor, and never waited more than 15 seconds for an elevator. I have paid three times as much for a hotel room many times inferior. I would definitely recommend this hotel to anyone. I will definitely go back.
Reviewed by traveler from los angles, ca on January 3, 2006 |
| Nice Mix |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel was very comfortable and the casino makes for a nice change of pace. The restaurants are only average but reasonable.
Reviewed by traveler on December 14, 2005 |
| Exceeded expectation |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The suite was spacious, well-appointed, and quite comfortable. No doubt, it's the nicest room/suite I've found in the Shreveport/Bossier City area.
Reviewed by traveler on December 7, 2005 |
| Excellent Facility and Great Service! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The room was very comfortable and quiet. Very clean facility and the hotel employees were all very friendly and cooperative.
Reviewed by traveler from Dublin, TX on November 30, 2005 |
| Not impresses |
Overall: 2 |
Service
2 |
Condition
3 |
Cleanliness
3 |
Comfort
1 |
Recommend
No |
| Hotel was OK but just outside the room were all the air conditioning units for the entire hotel. So, the noise was pretty bad.
Reviewed by traveler from McKinney, TX on November 2, 2005 |
| Great Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great hotel with good service. Will go back if opportunity arises.
Reviewed by traveler from Lafayette, LA on October 26, 2005 |
| One Gripe |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This probably won't affect most folks that stay in a Hotel/Casino, but there is no hi-speed internet available. Had I been there primarily to gamble, this probably would not be a problem, but I was there on business and this posed a big time problem for me. They also charge for phone calls(although they did comp this when I complained), so if you use dial-up it is slow and it costs you $0.50 per call. Other than that, the room was absolutely spectacular! As is the case with most Hotel/Casino locations, the room was extremely comfortatble; i.e. big, room, and well kept. If the internet thing doesn't bother you, this is an excellent choice.
Reviewed by traveler from Lafayette, La on October 18, 2005 |
| Not impressed |
Overall: 2 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| this hotel is clean and safe. i thought for a casino hotel that most things were very expensive, especially for Louisanna. When I go to a casino hotel it will be in Vegas.
Reviewed by traveler from Brea ca on October 12, 2005 |
| Great place to stay |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Hotel very nice. Food and service in restaurant terrible for 9:00 p.m. meal. Free covered parking good in downtown area. Would definitely go back but would eat somewhere else or at least pick another restaurant in hotel.
Reviewed by traveler from Baton Rouge, LA on October 5, 2005 |
| Can't wait to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| WE spent our honeymoon at Sam's Town an the stay was very enjoyable and relaxing. The hotel was clean and wuiet and the food was delicious. I can't wait to go back for our 1St Anniversary.
Reviewed by traveler from Palestine, Texas on August 1, 2005 |
| Very Satisfied |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very nice helpful staff, give yourself an extra day here. You will not want to leave.
Reviewed by traveler from Jackson, MS on July 20, 2005 |
| Best free entertainment in town!! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I loved the sports bar/nightclub it had the best live bad I have heard locally. The staff upon check-in was efficient and very courteous. The food at the buffet was outstanding; even though next time I might try the steakhouse...
Reviewed by traveler from Dallas, TX on May 25, 2005 |
| Great weekend...celebrated anniversary |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We had a nice stay here! Great deal for the price!
Reviewed by traveler from Tyler, Texas on May 25, 2005 |
| Sam's Town Hotel - Great place to stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We really enjoyed our stay at Sam's Town. The room was big and comfy, plus it was extremely clean. The staff was very friendly and remembered my name from check-in. The casino is smokey, but what do you expect? I would recommend this hotel to anyone. We had a great time and would definitely return.
Reviewed by traveler from Houston, Texas on May 24, 2005 |
| Over all it was a good experience |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| On both occasions I have stayed at Sam's Town, the staff was friendly, professional and efficient. My wake up calls were always on time, and when items were requested, the response was within 10 minutes. However, the rooms were not as clean as they could have been. Once there dried hot sauce on the sheer curtains, and dried mustard on the couch cushions, not allot, but it was there. Both times it was noticeable that the furniture was not being vacuumed under and the bathroom floors still had ashes, hair, and dust in the corners, that was kind of yucky. Both times there has been a problem with the bath faucet handle falling off and the first time I stayed, the potty became clogged, but a plumber was Johnny on the spot at 3:30 am to fix it. I plan to stay there again. Compared to other hotels in Shreveport, LA it is the Taj Majal.
Reviewed by traveler from Austin, TX on May 12, 2005 |
| I was very impressed with the service and hospitality. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| After a recent trip to New York, I did not expect this level of service in Shreveport. It is obvious that this hotel is well managed and the personell are enthusiastic about their job. I will recomend this hotel to anyone who will listen.
Reviewed by traveler from Sacramento, CA on May 11, 2005 |
| Not to bad |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| The hotel is nice the rooms are large and overall the stay was pleasant. Only real problem was that we were given a smoking room and it could have been cleaned a little better. Vegas buffets are much better than the one here.
Reviewed by traveler from Grapevine, TX on May 11, 2005 |
| Excellent room |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Unlike many casino hotels, the room was spacious, nicely appointed, and clean
Reviewed by traveler on May 10, 2005 |
| Nice Accomodation & Helpful Staff |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Due to unforseen circumstances, the reservation had to be changed to another night. That was no problem for the Sam's Town Hotel & Casino staff. Plus some parts for a job were Fed Ex'ed in anticipation of having already checked in. When I wasn't there, they still held the parts for me and were extremely helpful. The overall atmosphere at the hotel was definitely first-class. Any trip to Shreveport from now on will be spent at this hotel.
Reviewed by traveler on April 27, 2005 |
| Nice room. |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The only complaint is the WEB. We wanted to log in to check email and the keyboard didn't work. We called downstairs and the business office was closed for the weekend. When we checked out, it was on the bill but was promptly, and removed in a friendly way. Nice room, very comfortable and great view of the River. Well kept and clean.
Reviewed by traveler from Texas on April 21, 2005 |
| Great place! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This was a very clean luxury hotel--great place to stay in Shreveport.
Reviewed by traveler on April 21, 2005 |
| Great hotel |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| my husband and I had a great time at sam's town. The buffet was great and the room was very comfortable.
Reviewed by traveler from mansfield texas on January 21, 2005 |
| Good location and excellent price |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Centraly located (for me), and the price could not be beat in Bossier City or Shreveport.
Reviewed by traveler from haysville,ks on January 16, 2005 |
| Beautiful room |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Room was large, well decorated. Bathroom was great with separate room for toilet, separate dressing table with lighted mirror, granite counter tops, large tub. Plush towels. Feather pillows on bed. Well worth the price. Ate breakfast at the Smokey joe cafe...food and service were both good. Didnt do the buffet. Casino not as nice as the room. Low ceiling, smokey, slow elevators, no escalator. Couldnt get my comp card to work in the machines most of the time. Definitely gamble at the Horseshoe but dont hesitate to stay at the hotel.
Reviewed by traveler from weatherford, texas on January 14, 2005 |
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