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| ResortQuest at Papakea Resort (formerly Aston) |
ResortQuest at Papakea Resort (formerly Aston) in Lahaina, Hawaii |
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ResortQuest at Papakea Resort (formerly Aston)
3543 Lower Honoapiilani Rd
Lahaina, Hawaii 96761
Call Expedia at: 1-800-551-2409
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ResortQuest at Papakea Resort (formerly Aston) Reviews
| Traveler Ratings Summary for ResortQuest at Papakea Resort (formerly Aston)
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Overall: 4.17 |
Service
4.14 |
Condition
4.00 |
Cleanliness
4.09 |
Comfort
4.21 |
Recommend
91.38 % |
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| Wonderful place to stay on the Western Shores of Maui |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This was my third time staying at Papakea, first time under new management, and I must say that the service has improved since my last visit. Comfortable room, great location, will definitely stay here again.
Reviewed by traveler from San Diego, CA on June 14, 2006 |
| Condo we got was really old and stinky |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| We asked for our room to be changed on the very first day and we were told that the Manager can help after tomorrow. We never heard back from them. We asked 3 times for room change until it was just 2 more days remaining for the stay, when it did not make any sense anymore. The rooms are really old and Kicthen had very very old cabinets (almost stinking of wood). carpets were dirty. Bathroom tub was 3 X 2 1/2 foot size. Very old construction. Beach next to the this property was very rocky and hazardous, could not use the beach as we imagined. Hotel was a big disappointment. My recommendation is to look for hotel in Kapalua or Kaanapali, not in honokowai. I would never recommend this hotel / condo to anyone.
Reviewed by traveler from Phoenix, AZ on June 13, 2006 |
| For the money maybe worth it. |
Overall: 3 |
Service
4 |
Condition
2 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| Actually were a little surprised with the way they had advertised as a hotel with airconditioning as there was only one A.C in a three bedroom condo which was not enough also the fan in the room was so slow that we were sweating for quite a while when we came to the room from outside. The staff gave us a small table fan which was a little relief. Actually I dont care too much about the accomodation so didnt bother me but other friends didnt like it too much. But location wise and otherwise it was good.
Reviewed by traveler from CT on June 13, 2006 |
| Nice Hotel, I'd stay there again. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| Some of the towers are very close together and you don't get very much privacy, the other towers are further apart and more private. The rooms are nice. The staff were all very friendly. Nice pools, no restaurant or bar however, because all kitchens are fully stocked for eating in, which is great.
Reviewed by traveler from San Diego, CA on June 9, 2006 |
| Not Impressed |
Overall: 3 |
Service
2 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
No |
| My husband & I had a 7 night stay at this hotel & we had a bad experience the first 2 nights. The 1st night our toilet flooded, which appeared to be fixed by the maintenance people, but that same night, we had an issue with one very large cockroach, which we ended up killing. We complained to the hotel front desk about the large cockroach & was advised that cockroaches are common & to call them the next time, so they can spray the room. The very next morning we encountered 3 more large cockroaches, so I called the hotel front desk & was told that the maintenance people don't start work until 8:30am. I was very upset because I knew the cockroaches were going to disappear by then. We ended up killing the cockroaches ourselves & the maintenance people never showed up. Since we were very unhappy with the large cockroaches & always worried if the toilet was going to flood again, we requested a different room, which the Supervisor had to take care of. The next room we got, we were very happy with and from that point on, we never saw any other cockroaches. Overall, we were okay with this hotel location, but believe the next time we will select a different hotel.
Reviewed by traveler from Los Angeles, CA on June 7, 2006 |
| Would go again |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The studio suite was very comfortable for just my husband and I. But I thought that next time around Id rather a 1 bedroom just to have a lil more room to roam and to feel more like Im at home.
Reviewed by traveler from Yonkers, NY on May 31, 2006 |
| Almost Like Being At Home |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Like anywhere you stay the decor may not be your cup of tea, but all was functional. Our only gripe was that there was no T.V. in the bedroom.
Reviewed by traveler from Sedona, AZ on May 30, 2006 |
| wonderful place - will be going back hopefully soon |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| the hotel was be best, just beautiful with wonderful views of the ocean and the nicely maintained pool and grounds.
Reviewed by traveler from Big Pine Key, Fl. on May 27, 2006 |
| Perfect for us! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We were a party of five in a two bedroom, two bath unit. My mom took the smaller bedroom and our 3 1/2 year-old twins, my husband and I took the large bedroom with connecting bath. Friendly staff, beautiful grounds, clean room, great location. We liked having the grocery store, Java Jazz, pizza, snorkel gear, a bar and gift shops in walking distance. Only complaints were a darker curtain would have helped the kids nap, the slotted windows allow noise in and the fridge wasn't very cold. Minor complaints overall.
Reviewed by traveler from Seattle, WA on May 25, 2006 |
| most relaxing and comfortable place to stay |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| get the ocean-front room it's only a few steps to water, this place has an amazing view with the comfort of your own home(full kitchen, dining, and laundry...)
Reviewed by traveler from LOS ANGELES CA on May 24, 2006 |
| Great Value |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| We were in room K205, Pool and Ocean view. Newly remodeled 2 bedroom, had all the amenities and comforts of home.
Reviewed by traveler from LA, CA on May 24, 2006 |
| Great Bargain |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| This hotel is an excellent bargain for anyone who is cost-minded but wants an excellent location in Maui. Our waterfront studio was about 50 yards from the ocean. The view from the patio is idyllic. Would recommend asking for ocean front for best rooms. Apartment was clean, compact, and well maintained. We made extensive use of kitchen, which was well equipped. Hotel staff is very friendly and the grounds are extremely well kept. Bottom line: it's a resort feel without the exorbitant price.
Reviewed by traveler from New York, NY on May 21, 2006 |
| A great place to stay with young children |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We had all the amenities available to us for a comfortable stay with young children. The room was well equipped and felt like home. Parking is close to the rooms, washers, dryers, DVD players, dishwashers and bathtub. Star Market is across the street and it is an easy drive to Lahaina. The children enjoyed the fish ponds too.
Reviewed by traveler from Ewa Beach, HI on May 18, 2006 |
| Nice place! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| My wife and I loved this place. Our unit was a little outdated, but still very comfortable. Great view, great location, and well maintained facilities.
Reviewed by traveler from Boston, MA on May 17, 2006 |
| Overall, good place to stay. |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| We stayed in a 2 bedroom condo on the bottom floor with a garden view. I felt for what we paid for, it was a good choice. The rooms were clean and the grounds were maintained. I feel in the future, the resort should definitely remodel the rooms for a more up to date look. But for the price, location and service, I would recommend it.
Reviewed by traveler from Hercules,CA on May 11, 2006 |
| Good if you get the right room |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| Stayed for a week for a wedding. We had a studio, but everyone else had either a one bedroom or two bedroom unit. I highly reccommend staying away from anything, but the studio. They have wall air conditioners and the bedrooms get hot in the one and two bedrooms. Most of the units have been remodeled or are getting remodeled. Grounds are in good shape overall. They are currently redoing their pool and putting green areas, but everything was in pretty good shape. Understand these are units owned by someone which are then rented out by ResortQuest. This means each unit is different based upon the owners. Some are better than others. Some owners give you more. This also means the property only cares so much for problems in the units. Overall I would stay there again if I was staying on this part of the island again.
Reviewed by traveler from Bakersfield, CA on May 10, 2006 |
| Papakea |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| We have stayed at the Papakea a couple times in the past. We found the hotel was still a very nice place to stay. We liked the idea that we could walk on a bridge to next door and eat at the connecting hotel. The view and grounds were a nice sight to wake up to each AM or just sit and enjoy the view.
Reviewed by traveler from Northern Calif. on May 9, 2006 |
| Nice place to stay |
Overall: 4 |
Service
2 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| This resort is owned by different owners. Some units are very nice. we like the one we have got. Beutiful room with moden decor. Kitchen loaded with everything that we need. They even had beach chair, boogie board and golf club( for the minicure golf that you can play in the court yard). The service was not so good. Front desk was OK, the room service always very slow. I don't know it was Hawaii style or just this place. Everyday we put a sign outside the door to request cleaning before we leave. When we come back from beach like 4'colock in the afternoon the room is still not cleaned. The first day we just ask for clean towels, we called four times, finally we got it.
Reviewed by traveler on May 4, 2006 |
| No complaints |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| This resort is conveniently located to everything. The grounds are beautifully maintained and the view is awesome. Very quiet at night except for the sound of the rolling ocean waves. Leave a few days open without plans to enjoy relaxation on-site at the resort.
Reviewed by traveler from Boise, ID on May 4, 2006 |
| Somewhat disappointed |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
2 |
Comfort
3 |
Recommend
Yes |
| The hotel and staff were quite pleasant. However, our room (H201) had a gnat problem and the maid service didn't do a very good job keeping our room clean. We had an ocean view but were not ocean front. The beach is not a swimming beach-too much coral. Overall, the grounds are kept up nicely and Maui is a beautiful place to visit.
Reviewed by traveler from San Diego on May 3, 2006 |
| Wonderful place to stay, nice and quiet! |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| papakea was great. Nice, clean, peaceful. The view from the balcony to the ocean was wonderful.
Reviewed by traveler from Arleta, CA on May 3, 2006 |
| Good Condo for Families |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Good hotel for families- courteous staff- but make sure that the 'ocean view' room (if you book one) REALLY has a view of the ocean.
Reviewed by traveler from San Francisco CA on April 25, 2006 |
| excellent place to stay |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We were there for our wedding and the accomadations as well as the staff were excellent.
Reviewed by traveler from Napa, Ca on April 19, 2006 |
| Great place to stay. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The grounds were kept beautiful and it was great to be able to walk right out to the beach. It was a pleasant stay as it wasn't overcrowded and had great room to roam about on. It was also a great convenience having restaurants in the area within walking distance. Very helpful concierge service.
Reviewed by traveler from Albuquerque, NM on April 12, 2006 |
| Oldy but Goody |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| Facility is old. Common areas are very well maintained. Equipment within units need updating. I loved the view of the ocean and the fish pond. The 2 bdrm & loft unit is enormous. My family of five easily fit with room to spare. The equipment within the units were old and needed replacement. AC in master bdrm didn't work. Knives were dull. Toaster only cooked one side of toast. Microwave didn't have enough pizzaz to pop popcorn. However, the interior was clean which counts the most to me. Service was also good. I liked playing shuffle board and tennis. In short, it's a good clean unit for the money with excellent common area but in need of new equipment and appliances.
Reviewed by traveler from Murrieta, CA on April 11, 2006 |
| Not impressed |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
2 |
Comfort
3 |
Recommend
No |
| We arrived at the Papakea with much of the same anticipation we had when we visited the Big Island last year and stayed at similar Aston condos. However, this place didn't come close to the luxory feel we had on the Big Island. This condo is very much dated (we intend to inquire on the build date next time we go anywhere). Also, the pools were very small (two of them). The in room safe didn't work and when we asked the front desk to fix it, all we got was that they would get on it...but we never heard from them again. As for Maui itself, this was our first and last visit. We so much enjoyed the Big Island and Kauai on separate visits, that we truly don't understand the hype with Maui. There's so much more traffic, higher prices, less snorkeling sights (unless you pay someone to take you in a boat...not necessary on the other islands) and just less to do.
Reviewed by traveler from Orange County, California on April 9, 2006 |
| General notes |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
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Reviewed by traveler on April 8, 2006 |
| Fun Vacation Spot |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Grounds are beautiful and well kept. It rained on and off a lot during our stay and any debris was cleaned promptly. The rooms vary A LOT. Our first unit, E302, and was old/dirty but close to the ocean. We requested new room because the room quality was not worth the view. We were very happy with unit C209 as it had nice upgrades and still had a nice view of the ocean and the sunset (sunset view will vary on time of year). Condo is about 10 minutes from Lahaina. Most of front desk staff were helpful, but some are rude.
Reviewed by traveler from Bellevue, ID on April 5, 2006 |
| Should be a 5 star |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I would stay at this place again in a heart beat. We were in K205 and the view was awesome and the grounds are just immaculate. Everything was always clean and the staff was always helpful. The pool was always a great temperature. We especially loved watching the whales from our lanai. The morning newspaper was an unexpected addition. Can't say enough about this place.
Reviewed by traveler from freeport, Illinois on March 30, 2006 |
| Had a lot of good things to recommend it |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| It is quieter and less hectic than the other hotels around it. Very nice pools. Good feature is that parking is free and you have washer and driers in the rooms. Very convenient. We would definately stay again. Also, the laswns are nice and fish pools. Also, you are right on the beach and can watch the whales from lawn chairs.
Reviewed by traveler from Seattle, WA on February 8, 2006 |
| Great home away from home |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My family and I had a great time at this condo. None of the units are over four stories high, and all the rooms look comfortable and well taken care of. The housekeepers cleaned every day, even washing the dishes. It's more than I expected in a condo.
Reviewed by traveler from Magalia, Ca on January 17, 2006 |
| Great Place |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Would like to stay there again.
Reviewed by traveler from Idaho Falls,Idaho on January 4, 2006 |
| Comfort and convenience in paradise |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Papakea offers all the amenities of home in a tropical paradise. We thoroughly enjoyed our stay in the suite with kitchen. The rooms are beautifully decorated; causal and comfortable. The kitchen is fully stocked with the appliances and utensils needed to prepare meals for the family (The grocery store is within walking distance). Step outside to the central koi pond, pool, spa and barbeque grill area and it is truly a home away from home. All of this and just steps from the gorgeous Maui beach. Traveling with other family groups, we each had rooms on the ground level allowing us to visit each other freely. The perfect answer to a multi-family vacation. We all found the resort comfortable and accommodating. When booking recreational activities the helpful and knowledgeable on-site Expedia representative offers a convenient way to plan your island activities. Overall, our stay was extremely enjoyable and memorable.
Reviewed by traveler from Petaluma, CA on January 3, 2006 |
| Will stay there again. |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Make sure you get a room by the ocean. The view is magnificent and the waves coming in is so peaceful.
Reviewed by traveler from Sun City, TX on December 20, 2005 |
| Great for the money |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Well maintained and excellent service
Reviewed by traveler from Charlotte,NC on December 14, 2005 |
| I'd stay there again... |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Overall the Papakea was a nice condo style resort with all of the important comforts and ammenities. My only complaint is the wireless Internet connection. It's fairly none existant. I even called the resort ahead of my stay to make sure that they had WiFi. They asscured me that they had it throughout the resort. Well as I found out, the service was spotty at best. And when you could get a connection it would only last for a few minutes before dropping off. My complaints to the staff fell on deaf ears... If you need to work during your stay, look into Maui Net for a dial-in connection. Don't rely on the Papakea WiFi. Other than the WiFi issue our stay was enjoyable and accomidations relaxing.
Reviewed by traveler from Los Angeles, CA on December 6, 2005 |
| Good condo for the price |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The condo was clean and the pools were nice but it's an older place. The cool thing was the free wireless internet.
Reviewed by traveler from Colton,CA on December 6, 2005 |
| Lovely Lahaina Resort |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| From the moment my wife and I checked in with the courteous desk help and found our upgraded honeymoon studio facing the ocean, I knew we would enjoy our stay. The grounds are beautiful with bamboo lining some walkways and lots of ginger and other tropical plants in bloom. There was even a nice putting golf course we didn't take advantage of, but added to the manicured look of the grounds. The room itself was bright, clean and outfitted with a full kitchen and appliances. We loved hearing the waves crash against the seawall about 50 feet away and often left the windows slightly open to hear the sound as we slept. The murphy bed was large and quite comfortable and stowed away when not in use. Lifting it could be a potential problem for shorter visitors, but I am sure the helpful staff would take of it if you wished. The housekeepers put away the bed one morning we headed out for breakfast and left the place not expecting them to service it. Fortunately, none of our valuables were touched as they layed out in the open. Expedia desk for activities is in the main office, but don't forget to check your discount packs from the rental car company!
Reviewed by traveler from Bellevue, WA on November 30, 2005 |
| Papakea is wonderful! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We have stayed at Papakea three times and have referred many friends there as well. It's a perfect spot for families. Situated right on the water, the resort is very well maintained and features comfortable condos, 2 pools and pool side grills. Very relaxed atmosphere and a place you'll hate to leave.
Reviewed by traveler from Des Moines, IA on November 16, 2005 |
| Papakea |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The best that I've ever stayed in. Beautiful view, beautiful grounds, and excellent amenities.
Reviewed by traveler from Virginia on November 11, 2005 |
| great ocean view |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| older, but a good price
Reviewed by traveler on October 29, 2005 |
| A relaxing place to stay |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This is a beautiful, laid back low-rise condo complex that is hassle-free. The incredible landscaping of the grounds with the ocean background take you to paradise as you look out from your balcony. Conveniently located 5 min. from Lahaina. We'll be back!
Reviewed by travel | | |
