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| Sunscape Puerto Aventuras All Inclusive |
Sunscape Puerto Aventuras All Inclusive in Puerto Aventuras, Mexico |
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Sunscape Puerto Aventuras All Inclusive
Km 269 Carretera Chetumal Pto
Puerto Aventuras, Mexico 77500
Call Expedia at: 1-800-551-2409
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Sunscape Puerto Aventuras All Inclusive Reviews
| Traveler Ratings Summary for Sunscape Puerto Aventuras All Inclusive
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Overall: 4.33 |
Service
4.53 |
Condition
4.25 |
Cleanliness
4.39 |
Comfort
4.28 |
Recommend
97.22 % |
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| a great value |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| in general the resort was nice and clean. the staff was friendly and helpful. everyone spoke english. the beach was small but the water was great. we snorkeled right off the beach. the pools and bars were great and there was a good selection at the different restaurants. at times it was difficult to get snorkeling equiptment. there is a lot of construction in the area but if you are not into "exploring" it shouldn't make a difference. it's kid friendly.
Reviewed by traveler from albany, ny on July 4, 2006 |
| Very Peaceful Resort! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I stayed here April 2006. This was a really nice, clean hotel in a very nice, safe resort development. It reminded me a lot of Maui, a small community in a paradise setting. The staff was really friendly. There are nearby shops and restaurants within a few blocks and one local bar (Gringo Daves) which is fun and has great drinks. The only downside to Gringo Dave's is that it closes at 11:00. Resort also offers bikes you can barrow and ride to the shops. Room was clean with a great view of the adult pool. Complimentary minibar that is restocked daily and includes Coronas, sodas, water and juice. Ocean was fun to snorkel in and to kayak. Just be careful where you snorkel, I saw a lot of sea urchins! Ocean was not the best to swim in because there are not many waves and there is a lot of sea life (for the snorkeling). I would say the only downside to this hotel is the fact that you need to take a 10 min. taxi ride into Playa del Carmen. Otherwise, this is a wonderful hotel for those that want to get away from the city life and enjoy a relaxing, peaceful vacation.
Reviewed by traveler from Seattle, WA on July 1, 2006 |
| Nice for the Price |
Overall: 3 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| Our stay started out terribly. We were taken to our room, which was completely wet. We were told it was due to a temperature drop. We were finally found another room, and it was better as far as dampness. However, it was dirty, and had clearly been gotten ready speedily for us. We had to have someone come in that night and clean it. I must say, though, after that, we were pleased with the room. Also, the hotel staff was excellent. Everyone was extremely friendly and helpful. The only real dissapointment was the food. We ate a lot of room service french fries. If you are looking for a reasonably priced place with a great beach and pools, I would consider this hotel. If you want something very fancy and a very high quality of food, certainly look elsewhere.
Reviewed by traveler from Austin, TX on June 30, 2006 |
| Will definitly be going back soon! |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| I was very impressed with this hotel. When we read the reviews they made us nervous about the food etc but it was wonderful! The staff were so friendly, the rooms were clean, the food was excellent and the pictures just don't do it justice. There were activities for all to enjoy. Definitly more of a place to stay if you want to relax or spend time with family. The dive shop was excellent! I would recommend this hotel to anyone.
Reviewed by traveler from Washington on June 28, 2006 |
| great |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| we really like it!!!! drinks where are great
Reviewed by traveler from odebolt on June 21, 2006 |
| really great |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Excellent for families, singles I would not bother. Lots to do for the whole family. Kids club is great, my daughter really enjoyed going there.Snorkeling really good, lots of hotel ammenities. Spa personal did not really know what they were doing, although it was her second day.Great choice of food, all excellent
Reviewed by traveler from Memphis on June 14, 2006 |
| Going back next year |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The staff is excellent! My wife and I went to Sunscape/Puerto Aventuras for our honeymoon and it was fantastic. The swim up bars are a must, the ocean view rooms have an awesome view, and the hotel does a great job of supplying activities to make sure you have enough to do.
Reviewed by traveler from St. Paul, MN on June 6, 2006 |
| Pleasantly Surprised |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My husband and I just returned from SPA on May 19, we had a wonderful time. The service is amazing, all of your needs will be met in a timely manner. The food was fine and it gave us time to relax. This hotel was wonderful for couples or for families.
Reviewed by traveler from Chicago on May 24, 2006 |
| Just returned and we are ready to book another stay! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| We just returned and the trip was great! Rooms were nicer than we imagined, food and drink is abundant. The food is a little bland for my taste but was still very good and no reservations were ever needed. Beach is small but gorgeous and getting a chair was never a problem. If you do like to snorkel I would suggest bringing your own because they only hand them out for an hour at a time and only if the waves are calm and they stopped handing them out at 6:00pm. The staff is wonderful and there is a little plaza within 5 min walking distance for shopping and some very nice places to eat. I suggest Gringo Daves one night for fun band and great food and drinks. I did four scuba dives while there and I had heard the storms had damaged the reef area----Not True---Great diving. We are already planning a trip for same time next year!
Reviewed by traveler from Garden Plain, Kansas on May 11, 2006 |
| Can't wait to go back! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Just come back from a lovely stay at Sunscape. Everything is good, the beach, the food,the drinks,the spa, the lagoon with all the fishes that felt like you were swimming (snorkeling) in a aquarium, and of course all the friendly hotel staff. Great entertainment for all day and night. Excpecially the Disney movies they showed in the evening on a big sceen at the beach, our kids 9 and 11 enjoyed it alot. Overall the hotel is great!!!
Reviewed by traveler from New Jersey on May 8, 2006 |
| great trip |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We stayed at the Sunscape 4/19 thru the 4/26. We had 2 rooms. 1 couple in each room. We never had any problems with either rooms. Very comfortable. Loved the hotel, nice restuarants, good food. The staff works very hard at putting on different shows every night. They were fun. My son and I did get sick on day after eating shrimp at the italain restuarant. But I would still stay at this resort again, cause overall it was great. The staff was very helpful. I didn't the fact that the door keys seem to deactivate almost everyday and you have to go have the front desk, reactivate them to get in to your room. The beach was very nice. The activities on the beach that were included were great. We really enjoyed this resort.
Reviewed by traveler from Placerville on May 3, 2006 |
| Good for the price |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| While this isn't a 4 or 5 star hotel, it is nice for the low price. Be aware that the rooms vary greatly, so it is worth the room upgrade. Also, the lunch and dinner options are pretty poor, so this is not the place to go if you are looking for good food (athough the Mexican beach BBQ is great!). I would also recommend renting a car so that you can explore areas outside of the resort - as well as maybe a few restaurants for dinner!
Reviewed by traveler from Chicago, IL on May 3, 2006 |
| fun for all ages |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| For the price this was a great family vacation. There was stuff to do for all ages. The food was overall pretty good and the rooms were kept sparkling clean! I would say the only improvment could have been on the friendliness of the staff (bartenders / wait staff)..they were just okay but never very inviting.
Reviewed by traveler from Milwaukee, WI on May 3, 2006 |
| Great resort, all inclusive |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Just came back a few days ago and had a wonderful time at the Sunscape. Wonderful service, good food, 5 restaurants, theme nights, great ambiance. I was a bit disappointed when I saw the beach area, very neat yet a bit small. The room overlooking the marina was very sunny and quiet, perfect for us. All inclusive, no worries. Excursion to Tulum/Xel-Ha incredible.
Reviewed by traveler from Wrentham, MA on April 26, 2006 |
| Will recommend |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The resort was great. I had a great time in Mexico. I must admit that I did exactly what I expected.... nothing. All of my needs were taken care of by the friendly resort staff they made my vacation enjoyable. I did however experience some loss of power the first day that I arrived, but other than that there was no inconvinience.
Reviewed by traveler from Washington, DC on April 18, 2006 |
| Not bad, but not great either. |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
2 |
Comfort
3 |
Recommend
No |
| My family and I stayed at the Sunscape Hotel for one week. The food was of a very poor quality, the elevator that worked was very slow so many times we had to take the stairs to the seventh floor. The pool was great and the ocean was perfect. Not to deep, perfect for swimming or kayaking. The tidal pool was a perfect place for children to practice snorkeling without having the waves push them into the rocks. Overall it wasn't a bad hotel, but I think they need to improve their food and the condition of the rooms was a little shabby, threadbare towels and linens.
Reviewed by traveler from Longmont, CO on April 18, 2006 |
| Nice place to stay only if you're not looking for a large beach area |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The staff was friendly and did a good job setting up activities in the evening for their guests. Can't really go wrong with breakfast and lunch, plenty of dinner selections but nothing spectacular. The resort has two pools which is great for single people because one is adults only and has a swim up bar. Just wished the pools were heated. Was not happy with the beach area very small swimable area and the sand was really rough, spent my time in the pool. The spa is nice and if you get a treatment you get full access of the facility including gym,jacuzzi and sauna. Massage on the beach was awesome! They have daily specials so I wouldn't book in advance.
Reviewed by traveler from Long Beach, CA on April 16, 2006 |
| Great Place To Stay! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| This is a great place to stay for people who are looking for a relaxing, no-need-for-thinking type of vacation. My husband and I were pleasantly surprised w/ Sunscape's accommodations and amenities. From the start, the staff was EXTREMELY FRIENDLY and helpful. Our room was much bigger than what expected and the restaurants offered enough selection for both my husband and I to enjoy. Additionally, there were enough activities that made this vacation exciting and relaxing at the same time. We highly recommend the bike tour, kayaking, snorkeling, and their movies on the beach - all of which are included in the package. The beach, itself, is smaller, so don't expect crashing waves or long walks along the beach. The only things that we had issues with were the occasional bad reception we had w/ our TV, the low ceilings in the bathroom, and the thinness of the walls (we could hear the pipes in the morning and things moving upstairs). But overall, this was a great vaca. In terms of people - there was a nice mixture of people who stayed. There are families w/ younger and older kids, as well as your occasional spring breaker, as well as your retirees. Makes for great people watching! Again - highly recommended!
Reviewed by traveler from Hershey, PA on April 12, 2006 |
| Lovely resort |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| The resort was a nice place for our 6 day stay. Staff was very friendly and efficient. We were very pleased with our room, and the snorkling by the resort was great (although you need to be careful-it is shallow in places due to the rocks and there are sea urchins in the rocks) There is quite a bit of new construction going on in the area-and looks like they are constructing a commercial area behind the adult pool, but it did not affect our ability to enjoy sitting by the pool. The staff tries to include the youngsters in the evening hours entertainment-so the resort is a good choice for families and single adults. We enjoyed the restraunt that is by the sea-nice ambience not to mention a great steak dinner!! We would both stay at Sunscape again and would recommend it-the price is right!
Reviewed by traveler from Spring, TX on April 12, 2006 |
| Didn't want to leave |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| The hospitality was wonderful, people were very pleasant and kind. The room was great and the food was o.k. however what i didn't like was the bathroom in the pool area. It was not very clean and it smelled. My recommendation for the hotel is that they should have a mexican show with the actual mexican dancers to show their spirit.
Reviewed by traveler on April 5, 2006 |
| Good for the price |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| Very friendly and helpful staff and no problem getting drinks and food on the all inclusive package. 3 restaurants working and food was fine but not spectacular. Rooms very clean, beach access from hotel nice but small and sea view better than marina side. Hotel completely finished but ongoing construction at time of visit in surrounding area along the marina; no noise though and unobtrusive. Recommend the snorkel trips and well worth the extra cash.
Reviewed by traveler from Manhattan, New York on April 5, 2006 |
| Everything that we wanted |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| My college aged daughter and I were wanting a place with beach, pool, and spa. The winds were too strong to make use of the beach, but the adult-only pool with swim-up bar was pretty, very clean, and quiet. The massage and facial were wonderful! Food from the different restaurants varied a bit in quality, though the Italian restaurant was very good. Also, there was no limit to the number of times you could eat at the a la carte restaurants. Staff everywhere at the hotel was exceptionally friendly.
Reviewed by traveler from Northeast Texas on March 24, 2006 |
| Good Family Friendly resort |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Pros: Small, intimate location. Staff is very helpful and friendly. Family Friendly - Explorer Club is great for pre-teens age kids. Private beach and resort area. Enclosed cove makes beach swimming safe even with strong surf. Very close to XCARET. Cons: Not enough bartenders; always seemed to wait for drinks. Food is okay; Mexican specialites are very good. Resturants did not seem to have enough wait staff. Limited off resort entertainment. Beachfront is a little small. Bottomline: Great place for quiet, couple get-away or for pre-teen family where kids like pool and beach.
Reviewed by traveler from Northern New Jersey on March 18, 2006 |
| Wonderful |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I highly recommend this resort for anyone....We can't wait to go back, 1 week is not enough time if at all poosibly stay for 2 weeks. Take an extra suitcase for gifts you are going to take home.
Reviewed by traveler from Idaho on February 15, 2006 |
| Spectacular Resort!!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel was absolutely beutiful.My boyfriend and I went there with low expectations after reading the reviews, only to find out it was paradise! Our room was on the top floor where the views were breathtaking. We are so pleased with Sunscape and it's friendly staff, it was the best vacation we had ever been on! PERFECT HOTEL-PERFECT VACATION!!!
Reviewed by traveler on January 18, 2006 |
| I'm having a hard time thinking about going elsewhere for my next vacation! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The staff was incredible, the food was great, I loved my room. The beach was very nice, the pools were excellent, EVERYTHING WAS PERFECT!
Reviewed by traveler from Los Angeles, CA on October 20, 2005 |
| Nice relaxing vacation location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| The hotel is a nice size, not too big, not too small. The grounds are beautiful and well kept. The food is abundant and nicely presented. There are many choices of eating facilities to choose from. Everything including bottled water was included. Great! Our room had an ocean view with a balcony. Very large spacious room. The only complaint that we have is the beds. They are way too hard. We slept well each night, but they are noticeable hard. Power went out for 2 hours one night, but it was fine. Nothing was interrupted for too long.
Reviewed by traveler from Fairfax, Virginia on July 10, 2005 |
| Not impressed |
Overall: 2 |
Service
4 |
Condition
1 |
Cleanliness
3 |
Comfort
4 |
Recommend
No |
| The hotel was elegant on the outside but rooms were a bit tattered; bathroom caulking very messy, air conditioning didn't work for two nights in one of our rooms, power outages, cold water, no water at all one time, stuck in the elevator for 10 minutes, service elevator unusable so workers had to use guest elevators. We were shocked to know that the hotel had recently undergone a $4 million renovation!
Reviewed by traveler from Edina, MN on April 19, 2005 |
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