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| JW Marriott Ihilani Resort and Spa at Ko Olina |
JW Marriott Ihilani Resort and Spa at Ko Olina in Kapolei, Hawaii |
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JW Marriott Ihilani Resort and Spa at Ko Olina
92 1001 Olani St
Kapolei, Hawaii 96707
Call Expedia at: 1-800-551-2409
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JW Marriott Ihilani Resort and Spa at Ko Olina Reviews
| Traveler Ratings Summary for JW Marriott Ihilani Resort and Spa at Ko Olina
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Overall: 4.81 |
Service
4.75 |
Condition
4.81 |
Cleanliness
4.88 |
Comfort
4.91 |
Recommend
100 % |
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| Best resort ever. They went above and beyond to make us happy. We'll be back!!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| A wonderful experience. They sold out of mountain view rooms and upgraded us for free, without even mentioning it. We had a lagoon view, and were about 50 feet from the beach. The room service was wonderful. So, to be honest there was little reason to venture away from the resort. I've already told several friends!!!
Reviewed by traveler from Southern California on July 11, 2006 |
| The best place to stay on Oahu!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Oh my goodness! This was the nicest place I have ever stayed at. My husband and I spent our Honeymoon here and when we booked it we had decided that it was a little out of our price range but we went ahead and splurged anyway. And boy were we glad we did. The entire resort was beautiful and we were treated so wonderfully by each and every employee. It will be a long time before we can return but someday when we do, it will be spent here.
Reviewed by traveler from Sheridan,Oregon on July 5, 2006 |
| Would stay there again and again!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great service. Staff very friendly and very helpful. Was upgraded to ocean view. Very beautiful grounds. Away from all the crowds. Would recommend this for anyone going to Oahu.
Reviewed by traveler from Alhambra, CA on June 19, 2006 |
| We found Paradise on Oahu |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| JW Marriott Ihilani was a slice of paradise. Our ocean view room had a spectacular view of the lagoon. We could hear the ocean all night by leaving the lanai doors open. The lanai was large enough to accomodate a table, two chairs and a lounge. Our king room was large and comfortable. The staff was very accomodating, especially the front desk crew and concierge. The pool was beautiful, somewhat crowded but we didn't care; we did not use it as the beach was only steps away. We appreciated that there was no charge for use of lounge chairs and umbrellas on the beach (it was first come, first served). Rental hut on the beach had reasonable rates and good tips for things like the best times/areas for snorkeling. There was a walk around the four lagoons that was beautiful with the island flowers, plants and birds. Everything was well maintained on the grounds of the entire hotel area - we enjoyed just walking around. Only complaints were having to call room service for ice, though response was generally prompt. Also, some nights we heard the crew cleaning up from events up till about midnight. Hotel was usually quiet from 10 p.m. to 6 a.m. during our 7 night stay. We will definitely be returning for another stay at this hotel and recommend it whole heartedly for travelers who want a quiet, relaxing, away-from-it-all vacation. We traveled the whole island and checked out other places - we were so glad we chose the Ihilani Resort.
Reviewed by traveler from Spokane, WA on May 30, 2006 |
| Beautiful Lagoon |
Overall: 4 |
Service
5 |
Condition
3 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Beautiful Lagoon and beautiful hotel. Pool is not that big, so it was a bit crowded. We lounged by the lagoon as it is perfect for swimming and the hotel provides lounge chairs there too. We were happy with the food. I did notice dust, smudges / dings on the wall, and similar items in the common areas of the hotel (halls, public bathrooms, etc). Not like a 5 star in that respect. But otherwise a splendid spot!
Reviewed by traveler from San Francisco, CA on May 30, 2006 |
| Perfect Honeymoon |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I selected this hotel based on the opinions of others from this site. I could not be more pleased with the level of service and pure beauty of this place. Amazing views, great food (expensive), beautiful rooms, wonderful customer service. We were upgraded to a Deluxe Ocean View and it was perfect. Ice has to be ordered from front desk but it is delivered in minutes. Room service is also quick. Great snorkeling in lagoons. We plan to stay here again.
Reviewed by traveler from Dallas, TX on May 24, 2006 |
| Beautiful hotel in a beautiful location |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Marriott Ko Olina was a last-minute reservation, and somewhat pricey even for Hawaii; but worth it. I was upgraded to an ocean-view room, and it was wonderful. The grounds are great for walking around, and I loved the hotel's lagoon (with small black tip reef and hammerhead sharks along with local reef fish). I've since then had a chance to compare it to the hotels in the Waikiki Beach area, and I can't wait to get back to Ko Olina!
Reviewed by traveler from Austin, TX on May 23, 2006 |
| Marriott Ihilani Oahu |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great hotel, friendly staff, great food. Reasonable menu prices for Hawaii. Be very aware of the riptides in the lagoon. DO NOT go past the ropes. No lifeguards. Self parking and internet should be free, but is combined $28 per day. Staff very helpful, and wouldn't accept tips (except for valet parking personnel).
Reviewed by traveler from Seattle, WA on May 19, 2006 |
| review of hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
3 |
Comfort
5 |
Recommend
Yes |
| great place to stay/ Nice lagoon and great things to do, nice walk area , offers rentals for snorkling etc away from waikiki which is great! nice atmosphere. beautiful views. daily activities! only one bad thing-the patio lounger cushion had a nasty naughty stain that was very obvious, they changed it out immediately after asked.
Reviewed by traveler from Moreno valley ca on May 17, 2006 |
| Awesome |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Our experience was awsone
Reviewed by traveler on April 29, 2006 |
| The Ihalani Dream |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Ihalani on Ko'Olina is not just a hotel it's a dream vacation. We took our 2 kids (10yr & 5yr) over the Easter Break and had a great time. The Ihalani is a very service oriented hotel that has a staff that is freindly and helpful. The rooms are big and very luxury. The only thing is that the food is very $$$$. You might want to go to the local town of Kapolei to eat.
Reviewed by traveler from Santa Clarita, CA on April 25, 2006 |
| Good Hotel |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Hotel was absolutely beautiful. We had one problem our Bolster on our bed was dirty. Called to request a clean one and they never did pick up the pillow. Had to call back twice. Also the room was dank smelling when we checked in. They were prompt in bringing air freshner up.
Reviewed by traveler from Sterling Heights, MI on April 25, 2006 |
| A trip to remember |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The best trip we've ever had. The location is perfect, 35 min from Honolulu, not too close, not too far. We spent much of our day's watching the Whales, Dolphin and Turtles playing just off-shore. If you're looking for a 5 star vacation, this is the place.
Reviewed by traveler from Citrus Heights, Ca. on April 12, 2006 |
| best hotel on the island |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| very nice hotel with excellent service.beware of additional fee for parking .Bird's are noisy in the morning on the west side however sunset view is excellent.lots of rain in the month on march. resturants are excellent but expensive. breakfast buffet/ evening buffets.Spa is expensive. grounds are beautiful. pool is not heated,beachcove is nice.Golf course is excellent.lots of weddings on the weekend and president clubs for corporations here. do not attempt to go downtown before 10 o'clock,traffic is terrible.
Reviewed by traveler from Rochester,NY on April 5, 2006 |
| Best hotel west of Waikiki |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The JW Marriott is by far the best hotel west in Oahu. Our first visit to Hawaii was memorable, mostly to the thanks of our stay at the JW Marriott. The hotel has a tranquil elegance and architectural beauty of a five star resort. Starting with its beautiful Koi pond as you walk through the entryway, to the 17-story skyline glass ceiling above the hotel lobby, the hotel gave us a sense of grandeur every day we stayed. Hotel service was exemplary. The friendly Concierges' are resourceful and very helpful. We stayed in the Garden View Room and was quite roomy. The bathrooms have his/her sinks with your choice of separate shower or bathtub. Our room had a great view of the garden and salt-water pond below. There was a small but decent view of the ocean from our spacious balcony. There are numerous hotel activities to choose from. Every morning guests can enter the salt-water pond and feed the stingrays living in the aquarium. The hotel has your choice of pool or white sand beach cove to swim in. The private beach is by far the best reason to come. Guests are not competing with others for beach property, a problem many Waikiki hotels have. And the hotel is just 10 minutes away from mini malls, movie theaters, and local restaurants. The downside, just about every aspect of the hotel is pricey. The breakfast buffets, and Azul Restaurant was superb, but skyrocketed our room bill. However, given that you get what you pay for, JW Marriott was worth every penny paid.
Reviewed by traveler from Los Angeles, CA on April 2, 2006 |
| Can't wait to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We really loved this hotel. From the entry with beautiful koi ponds to the open air stairway to the pool just past the check in desk was breath taking. The ease of access around the hotel, great pool side evening entertainment, and fast service from room service requests it was a great vacation. Our room was just perfect except the bed was a bit hard. This was the best hotel we have run into that is very nice and truely relaxing.
Reviewed by traveler from Everett, WA on March 28, 2006 |
| Can't wait to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel is surperb. The best I ever stayed at. Our Hawaii trip was special, but this hotel made our Hawaii honeymoon very special. Consequently, we are planning a trip in 3 years with two additional families back to the same hotel, of course, in Hawaii.
Reviewed by traveler from Horseheads, NY on February 22, 2006 |
| Relaxing |
Overall: 4 |
Service
3 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Overall, exactly what we pictured. Having the spa close at hand was great - just expect to spend a lot of money while you're there.
Reviewed by traveler from Grand Junction, CO on January 18, 2006 |
| Hawaiian Paradise |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The best hotel I've ever stayed at on Oahu. We initially booked a mountain view and they upgraded us to a garden view where we could see the ocean. It was great! We also took advantage of the spa and loved every bit of it. Definitely the place to go if you can afford the high rates.
Reviewed by traveler from Los Angeles, CA on December 28, 2005 |
| Fantastic! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel is probably the nicest hotel that I have stayed. Beautiful rooms, beautiful grounds. The staff were so nice, not once was I not greeted with a smile. The staff were so genuine and always helpful. The lagoons are awesome to swim and snorkle in, saw lots of fish. I will stay here again and again. Nothing bad to say!!
Reviewed by traveler from Gig Harbor, WA on December 27, 2005 |
| Relaxing Get Away |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Every staff member we met was friendly, courteous, and helpful. The hotel environment is beautiful and relaxing. It is a great place for families. We found that we tended to dine at the hotel most of the time as there are not many restaurants nearby. We would definitely go back!
Reviewed by traveler from San Antonio, Texas on December 23, 2005 |
| Great location, facilities, |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Get serious ...
Reviewed by traveler from Berkeley, CA on September 28, 2005 |
| The Hotel was very impressive. |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Over all it was great.
Reviewed by traveler from Texas on May 11, 2005 |
| Time to Relax |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Love it. Great beaches. Friendly staff. We can't wait to go back. The one drawback, however is that the restaurant service and food were quite horrible and overpriced. Dine elsewhere if possible.
Reviewed by traveler from Fort Collins, CO on January 14, 2005 |
| Rooms are great |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Although the exterior of the hotel and to some extent the lobby look somewhat old, the rooms are fantastic. The rooms are both spacious and clean. The rooms have a large lanai (patio), and are well appointed with a mini bar, marble entry and bathroom, and a phone that controls lights, air conditioning, alarm, etc.The hotel deliverys the morning paper to your room and free coffee awaits in the lobby area. Bonus for the logoon stocked with hammerhead sharks and stingrays.
Reviewed by traveler from Mountain View, CA on January 14, 2005 |
| Second trip; will go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Hotel grounds are immaculate. Except water pressure in the shower low. Nice, quiet environment. Not like Waikiki.
Reviewed by traveler from Anaheim, CA on December 17, 2004 |
| Hotel Activities |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Feeding the Manta Rays is not to be missed
Reviewed by traveler from Sonoma, CA on November 5, 2004 |
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