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| Sheraton New Orleans Hotel |
Sheraton New Orleans Hotel in New Orleans, Louisiana |
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Sheraton New Orleans Hotel
500 Canal St
New Orleans, Louisiana 70130
Call Expedia at: 1-800-551-2409
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Sheraton New Orleans Hotel Reviews
| Traveler Ratings Summary for Sheraton New Orleans Hotel
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Overall: 4.41 |
Service
4.53 |
Condition
4.47 |
Cleanliness
4.47 |
Comfort
4.47 |
Recommend
94.12 % |
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| attentive staff |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| everyone from the hotel doorman to the cleaning people were friendly and helpful. they made us feel welcome and we'll stay there again !
Reviewed by traveler from ft. lauderdale, florida on May 4, 2006 |
| Will do it again! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We went for the 1st weekend of the jazz fest and we could not have been any more pleased! The staff was more than accomodating and the room was great! We had a beautiful view of the river. The rooms were very neat and cleaned nicely everyday. I would recommend this hotel no matter what your purpose for being in New Orleans is. I'm hoping the city is in full swing when we get back next time! New Orleans is Still a Great place to be!!!
Reviewed by traveler from Tampa, FL on May 3, 2006 |
| Support New Orleans at the Sheraton! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| I think the Sheraton has made an amazing comeback after the wrath of Hurricane Katrina. There were quite a few places that weren't open in the area, but the lobby of the Sheraton was bustling with activity and customers there for the Crescent City Race. You'd never know that they were in the midst of a hurricane last year. Staff was extremely helpful and friendly, kind and generous, welcoming newcomers with open arms.
Reviewed by traveler from CT on April 19, 2006 |
| Survived Katrina well |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| This hotel on Canal Street is still one of New Orleans best. easy access to the french quarter and spectacular views from rooms.Good restaurant and bar in lobby area. Staff was helpful and informed.
Reviewed by traveler from Jacksonville Florida on March 12, 2006 |
| Staff went out of their way to make us feel welcome |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel is a very nice property, clean, comfortable and walking distance to the French Quarter and all of the major attractions. They made it known that they appreciate the business as the city recovers from the devastation of Katrina. From the looks and service at the Sheraton, you would never know that there had been a major disaster just 6 months ago. Like the rest of the city, they are happy to see visitors and greeted us warmly.
Reviewed by traveler from Washington, DC on March 8, 2006 |
| Excellent Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| very clean, great staff
Reviewed by traveler on December 7, 2005 |
| Poor Service |
Overall: 2 |
Service
1 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| This is the second Sheraton we have stayed in this summer and both times the customer service was terrible. The hotel is very nice but you don't get what you pay for. Everything went wrong from check in to check out. I will not stay at another Sheraton. Be aware, "your room (bed) selection is simply a request - no gaurantee".
Reviewed by traveler from Sacramento, CA on August 2, 2005 |
| Not worth it |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
2 |
Comfort
1 |
Recommend
No |
| Room was too small. Hotel staff was not pleasant. No hot water for 3 days.
Reviewed by traveler on July 19, 2005 |
| Excellent location; short walk to everything in New Orleans |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| We go to N.O. usually every summer. Hotel is lovely. Rooms showing their wear. Housekeeping come knocking by 9 a.m.(too early for New Orleans.) Costly, but convenient valet parking ($28/nt). Comfy beds, but nothing close to my Sleep Number bed. Walls very thin. People next door with teenagers may as well have been staying with us; could hear every word from their room if we didn't turn TV up louder. Better than average room service that is delivered quick. Pool area is a let down for a hotel this size. Many people just turned and left after arriving at the pool. Very few chairs and small pool. Jacuzzi spa not maintained at optimal temp. LOCATION is this hotel's Ace--2 blks from Harrah's; 3-4 blocks from French Quarter.
Reviewed by traveler from St. Amant, LA on June 3, 2005 |
| Perfect location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The Sheraton was right next to the French Quarter and near all the Riverfront attractions. It was within walking distance to all the must see tourist spots. Rooms were a little small but the staff were always very helpful and nice.
Reviewed by traveler from Rome, NY on June 1, 2005 |
| Sheraton New Orleans: A Great Time |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great hotel! Perfect location just blocks from Bourbon St. and the shops of the Frenhc Quarter. Super hotel bar with large projection TV.
Reviewed by traveler on June 1, 2005 |
| Oasis in city |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very nice hotel. We stayed on one of the upper floors and it was very nice. The only problem was that our neighbors came in about five in the morning and woke us up. They were in no condition to know how loud they were. I'm sure they woke up the entire floor! This was not the hotel's fault. The hotel has a nice bar area that looks out over Canal Avenue that is great for people watching. We would definitly use this hotel again.
Reviewed by traveler on June 1, 2005 |
| Would go back |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Staff gets an A+. They were very friendly and helpful. Hotel is conveniently located near everything. The only complaint I have is that the pool was closed for maintenance half of the time we were there; the kids were dissapointed about this. Other than that, it was a great hotel and I would definitely go back.
Reviewed by traveler from Baton Rouge, LA on May 25, 2005 |
| Not Impressed |
Overall: 4 |
Service
1 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The staff was NOT very helpful. I had no help with my bags, I had to park the car in front of the hotel and exit before someone came over to us to valet. When I orginally asked a valet attendent about parking/valet he said its valet only and walked away. The front desk attendent wasn't much better she was rushing through helping us and was about to charge my card twice for the pre-paid reservation. Her attitude was very nasty as well. The entire staff was HORRIBLE! The room was cute but extremely small for the price. The room service was quick and the food was good. Loved the location, HATED the staff!!!!
Reviewed by traveler from Atlanta, GA on May 18, 2005 |
| Great location |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great location, we were able to walk everywhere we needed.
Reviewed by traveler from Baltimore, MD on May 4, 2005 |
| Excellent hotel, just outside the French Quarter |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Service was excellent as was the location, just outside of the French quarter; but within walking distance of all qurter amenities & restaurants. I'd come back
Reviewed by traveler from MA on April 30, 2005 |
| Would stay there again. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We thought our room looked exactly like the photo on the internet....this was a first. Bed's were very comfortable. We did have to evacuate the hotel becuase of a false alarm, thank god we were only up 9 flights since we had to use the stairs.
Reviewed by traveler from Albuquerque, NM on April 27, 2005 |
| Typical Sheraton |
Overall: 3 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| I do not usually stay at the Sheraton when I go to New Orleans, but it is typical Sheraton. Nothing really to write home about, it is serviceable. The rooms were clean. The pool was not in service, I think that is a staple with that particular Sheraton. I do not think I will stay there again. So many more charming boutique hotels in that city to waste my money on the Sheraton.
Reviewed by traveler on April 25, 2005 |
| I plan to stay on my next trip |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I stayed at this hotel on my last trip in December and chose it again to go back in July with my sons. The staff were extremely friendly and helpful. The beds were very comfortable and the room was clean, I believe they were newly renovated. One draw back of the hotel is that the elevators sometimes get very crowded with guest who are participating in activities on the convention floors. I wish there was a bank of elevators that were express from the upper floors to by-pass the convention floors. Other than that our stay was one of the nicest experiences I have had away from home.
Reviewed by traveler from Floral Park,NY on April 23, 2005 |
| for a 4 star hotal it needs updating, but we would go back |
Overall: 3 |
Service
4 |
Condition
2 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| the hotel furnishing are old, and needs to recover all chairs and couches in lobby and bar area.
Reviewed by traveler from Sauk Centre,Mn on January 16, 2005 |
| Great beds! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The beds at the Sheraton New Orleans are sooooo comfortable.
Reviewed by traveler on January 13, 2005 |
| Expensive bar in lobby! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| This hotel was satisfactory, rooms were clean, bathroom was small. Not all our rooms (3) were ready at check in time. The bar in the lobby was way too expensive, bar personnel were not very friendly. Good location to everything. Would try a different hotel next visit.
Reviewed by traveler from Kinnelon, New Jersey on January 13, 2005 |
| Great staff |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| I found the staff to be extremely friendly and courteous, ann quite knowledgable about the city, activities and places to go. The room was nice and clean when we checked in but could have been cleaned more thoroughly (dusted, vacuumed, etc.)the remaining 3 days of our stay. All in all it was okay. On premise dining is limited to one restaurant, but 24-hour room service is available.
Reviewed by traveler from Indianapolis, IN on January 13, 2005 |
| Great location |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| If you are looking for a place to stay in New Orleans that will let you forget about you explore on foot, then the Sheraton on Canal Street is a good bet. It's lobby can handle crowds and has a big screen television broadcasting the current sporting event or news. The view was not that great facing north up Canal Street from the 31st floor but a river view from that level might be nice.
Reviewed by traveler from Richmond, VA on January 13, 2005 |
| Not a very clean hotel - what a disappointment |
Overall: 2 |
Service
2 |
Condition
2 |
Cleanliness
1 |
Comfort
3 |
Recommend
No |
| We had dirty towels when we check-in. We found half bottle water and an apple left in the minibar from previous guests stayed in the room. Carpet was stained. We would not recommend the hotel at all.
Reviewed by traveler from Fremont, CA on January 12, 2005 |
| Great Location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The only thing I didn't like was that I was charged for using the health club- it shouldn't be an additional charge.
Reviewed by traveler from Rye, NH on January 12, 2005 |
| solid experience |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| Good, basic hotel. On the down side: small room, no way to get fresh air, had some problems with re-stocking of supplies in room (had to ask for supplies on two different days.) On up side: excellent location (right on edge of French Quarter and close to the riverfront attractions), very helpful concierge, beautiful lobby with central bar, city view, clean room.
Reviewed by traveler from Dover, NH on January 12, 2005 |
| The most comfortable beds in the hotel industry |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This was a really nice place to stay for the price. We would definitely go back, and will definitely look for Sheratons first when we travel to other cities.
Reviewed by traveler from Las Vegas on January 12, 2005 |
| General |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Outstanding service and location. The staff was very friendly and helpful during the stay. The next time I travel to New Orleans I plan to stay at the Sheraton
Reviewed by traveler from Lexington, KY on January 12, 2005 |
| they were explemlary in their service and we ended up staying 3 to a room and there was no extra chg |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| wonderful, plan to go back again!
Reviewed by traveler from Arkansas City, Ks. on December 19, 2004 |
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