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| Occidental Grand Punta Cana |
Occidental Grand Punta Cana in Punta Cana, Dominican Republic |
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Occidental Grand Punta Cana
Bavaro Beach
Punta Cana, Dominican Republic
Call Expedia at: 1-800-551-2409
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Occidental Grand Punta Cana Reviews
| Traveler Ratings Summary for Occidental Grand Punta Cana
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Overall: 3.55 |
Service
3.37 |
Condition
3.73 |
Cleanliness
3.69 |
Comfort
3.43 |
Recommend
70.90 % |
|
| very bad services on this one |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| they didnt give the room ofer by internet allso food was the worst
Reviewed by traveler from florida usa on August 1, 2006 |
| will not go back |
Overall: 2 |
Service
1 |
Condition
5 |
Cleanliness
2 |
Comfort
2 |
Recommend
No |
| maid service was horrible, and they stole from my room. so beware............we met alot of people with problems with there room.
Reviewed by traveler from nyc on July 27, 2006 |
| Good value for you money |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Beach and pool were excellent. Food was good. Ate mostly at the Buffet. Tipping not necessary, but we did it anyway (dollar here and there) Leave tip for the lady that cleans your room. Reserve resturants the first day you get there. Make you you have enough cash. ATM`s will only give you Pesos. They will try to sell you timeshares, dont waste you time, its not worth it. Alcohol was not strong. Do not drink the tap water. Bottle water was plentiful. If you want to enjoy the breeze at night go up the stairs where the restaurants are, it is very nice there. Not too many activities for kids unless they enjoy the beach and pool.
Reviewed by traveler from Long Island, NY on July 24, 2006 |
| Wife and husband have 2 opinions... |
Overall: 3 |
Service
2 |
Condition
2 |
Cleanliness
1 |
Comfort
2 |
Recommend
Yes |
| My husband and I have 2 different opinions of this hotel. We both agree on the fact that the room was very outdated. The sheets were musky and the room was dingy. In the bathroom, there was rust around the tub and the sink leaked. Also, we had a 6 and 11 yr old with us, so be careful, at night there is porn on the TV on certain channels. The grounds were always pretty. There was always chairs at the pool and the beach. I felt that the pools were beautiful and clean, but my husband felt they needed more cleaning. Most people spoke English- we only had trouble with the housekeeping understanding what we needed. We read reviews prior to coming and took lots of $1 bills to tip, but honestly, we didn't receive any better service when we tipped (other than maybe extra towells). The beach was really nice. As far as the food..the Mexican rest. was awesome! The Italian was ok. They will not make reservations for under 18 in the Asian rest. which didn't make sense to me. At the main buffet by the entrance, they always seemed to run out of drinking glasses and plates. The buffet near the beach always seemed to have the best food. We really enjoyed the pizza and empanada stations. I felt that the hotel was beautiful other than the rooms. My husband felt they did the least they could to get by and it could have been better in his opinion. Also..one big thing we both couldn't stand was the people who constantly bother you for the excursions and timeshares.
Reviewed by traveler from oklahoma city on July 23, 2006 |
| Beaches were beautiful - |
Overall: 3 |
Service
1 |
Condition
2 |
Cleanliness
3 |
Comfort
3 |
Recommend
No |
| We have visited many carribean islands and stayed at all inclusives, but the food and drinks here left alot to be desired as well as the service. The outside of the complex is beautifully maintained but the inside of the rooms need service. Our towel rack came completely out of the wall,(as well as our shower handle) and instead of fixing it they just hung the towels over the shower bar. Our friends had no water for 4 days in their room and had to shower in their families rooms. The breakfast/dinner buffet had alot of cultural items on it and the service was terrible. Just about every morning we had to get our own place settings, coffee cups after asking several times. Dinners/service in the restaurants was not much better but the food was edible. The beaches were beautiful and there was enough to do as far as water sports and social entertainment. The weekend was very congested with everyone coming over from Puerto Rico. It wasn't our best vacation, but it was relaxing and we had great weather. However, I would not go back there again.
Reviewed by traveler from Someville, NJ on July 23, 2006 |
| very relaxing place |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| chech in is very bad service -- after that people is very nice , good foot , drinks , etc...
Reviewed by traveler from virginia usa on July 19, 2006 |
| Our Honeymoon |
Overall: 2 |
Service
1 |
Condition
1 |
Cleanliness
2 |
Comfort
1 |
Recommend
No |
| Where do I start?? We showed up at the hotel at 4:00 p.m. Check-in time was 3:00p.m. We didn't get into our room until 5:00 p.m. The rooms definately need updated and our small fridge didn't work. The toilet would get stuffed up and water was leaking from the base of the toilet onto the floor. I asked for a room change but the staff said they would not allow me to change rooms until 3:00 p.m. of the next day eventhough I know that the hotel wasn't full. We had no bed spread (Not a big deal because we wouldn't use it anyways). We called housekeeping for wash clothes when we arrived at our room.. Waited a hour and still no wash clothes, called again and still never received wash clothes until the afternoon of the next day. The day before our departure we arrived at our room to find that the electricity had been shut off.. (Had to wait 2 hrs. to get it turned on.. It took several phone calls). The beach is very nice, but we would never stay at this resort again. We have traveled all over the Caribean and have never been so unimpressed with a hotel. The food in the restraunts was good (especially the Italian).. We were tolded we could only make reservations for 2 restraunts at a time by the staff.. This is not true as we found out 2 days later when trying to make reservations for the next 2 nights (All Restraunts were full).. The La Buffet is horrible..
Reviewed by traveler from Fishers, Indiana on July 12, 2006 |
| Great beach! Decent hotel. |
Overall: 3 |
Service
3 |
Condition
2 |
Cleanliness
3 |
Comfort
2 |
Recommend
Yes |
| If you're looking for a beautiful beach with pretty sand and clear blue water, Punta Cana is perfect. If you're looking for great service, individual attention, or luxury, this is not the place for you. Our room was satisfactory with a very loud AC and a toilet that worked when it felt like it, but we had a nice balcony and there was plenty of bottled water for us all the time. Unlike some of the other resorts I've read about, this one always had plenty of food, not necessarily great food, but plenty of it. The hotel puts on very elaborate shows at night and also offers entertainment on the beach during the day. If you go, I'd definitely recommend the snorkling excursion and the spa. The massages are to die for!
Reviewed by traveler from Boston on July 12, 2006 |
| Very nice hotel...staff was great...amenities awesome! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| I would recommend this hotel to anyone. Seemed that as soon as a leaf fell on the ground that someone was there to pick it up immediately. It was a nice room. Lots of choices for dining. Pool was clean at all times. Overall, it was more than a 3 star hotel as rated by Expedia!!
Reviewed by traveler from Willow Grove, PA on July 8, 2006 |
| Very Impressed |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Our two rooms were very clean and comfortable. The food was OK. The beach and the pools were very pretty. We had a very good time.
Reviewed by traveler from New Jersey on June 28, 2006 |
| most definetely be visiting this hotel again |
Overall: 5 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| We had a fabulous time and the food was incredible service was great. I can not wait to visit the "Occidental Grand" again it was a beautiful sight to remember and a very lasting memory for us.
Reviewed by traveler from Fort Smith, Ar on June 28, 2006 |
| Some things were not good |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
No |
| For the most part the room was fine. There were some problems. My brother developed red bumps on both parts of his lower legs. This may have been caused by bed bugs, which is not a good thing. On the day that it rained, the closet leaked and most of our clothing got wet. We kept asking the maid for face clothes and she brouhgt back bath towels. The communication was a barrier. Other than that the room was fine.
Reviewed by traveler from newark, delaware on June 27, 2006 |
| Will definetly be back. |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Very nice,very polite people,food was very good.Very hot and humid,but with beautiful beaches and ocean.Will defintely go back.
Reviewed by traveler from peoria,illinois on June 26, 2006 |
| don't bother going |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| our first room had no hot water and rust in the cold water. Our second room had no a/c at all; and we couldn't get another room . It was a horrible experience
Reviewed by traveler from charlotte n.c. on June 25, 2006 |
| can't wait to go back/love the place |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Enjoy our stay. The staff is very friendly and no problem with check in or out. The bartender staff is awesome....love landscaping and beautiful beach.the resort was a beautiful and breath taking. The food is very good at buffet and especially for breakfast. can't wait to go back. love it......
Reviewed by traveler from Oklahoma City, Ok on June 23, 2006 |
| Not Impressed |
Overall: 1 |
Service
2 |
Condition
1 |
Cleanliness
2 |
Comfort
1 |
Recommend
No |
| The resort was a beautiful resort but the hotel rooms where not in the best shape. The faucets and shower heads had rust on them stating that they were old and needed to be replaced. The television was very old and out dated, and the bathrooms could have been cleaner.
Reviewed by traveler from Newark, NJ on June 22, 2006 |
| Excellent! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I had a wonderful vacation. I recommend this hotel. Very nice staff and eager to service. The facilities are very good. The beach is beautiful and clean and the food is not the best but is very good and plenty.
Reviewed by traveler from Cincinnati, Ohio on June 14, 2006 |
| Don't be scared off by any of the bad reviews, this place is very nice. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| My wife and I stayed at the Occidental for our honeymoon, and it was wonderful. The lady at the front desk was VERY friendly, though she didn't speak great english (hey, I'm in her spanish speaking country). We were taken to our room on a golf cart and our bags were carried in for us. We were pleasantly pleased by the size and comfort of the room. My wife loved the bed, and it was very comfy (king size). The room was clean. The only problem was that our refrigerator didn't work--but we didn't really care since there were several bars and restaurants where we could get drinks at any time. We didn't drink the tap water, we only drank bottled water (the maid gives you 2 large bottles per day and bottles are available at any bar on the resort) and brushed our teeth using bottled water as well. The grounds of the resort are immaculate! The pools are well maintained. We had no problem getting towels, beach chairs or even shaded chairs. We didn't go out before about 10am. The beach itself was beautiful as well-White sand, clear blue water. We never felt unsafe while at the resort. There is no need to exchange $ because the US$ rules there. The food was just OK at the resort. There are complaints about service at the restaurants on here; tip a dollar here and there and you'll be well taken care of. Get up one morning to check out the sunrise. I live in Virginia Beach, and lived on the beach for some time--but the sunrise in Punta Cana is breathtaking.
Reviewed by traveler from Virginia Beach, VA on June 14, 2006 |
| Reception not welcome |
Overall: 3 |
Service
1 |
Condition
4 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| The reception area both on arrival and departure were less than welcoming. Very dissmisive infact. They then tried to give an orientation on the day of my departure..The food was not very appetizinting, but breakfast was good. The grounds and pools/beach are wonderful, its a shame that two of the receptionists were so unhelpful, everyone else was so kind. I'd go back but steer clear of the unfriendly receptionist!
Reviewed by traveler from Brooklyn NY on June 14, 2006 |
| Good by the price |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| Basically I would say that I had a very nice trip. The hotel is definitely not the best in the world, but the food, accommodations and service are ok. Very fair by the price paid for.
Reviewed by traveler from Pittsburgh, PA on June 14, 2006 |
| Great to relax |
Overall: 3 |
Service
4 |
Condition
5 |
Cleanliness
4 |
Comfort
2 |
Recommend
No |
| The hotel could have been better. I expected a better room. Everything else was great. It is a great place to relax at the beach or the pool.
Reviewed by traveler from NYC on June 11, 2006 |
| Great place to stay! |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| This hotel was great and I thouroughly enjoyed my vacation there. The staff was nice and very helpful, and most people who interacted with customers were fluent in several languages (always including English). The grounds were beautiful, the beach was gorgeous, and we never had trouble finding a place to sit in the shade on the beach. The food was really good (I don't know about the restaurants... we stuck with the buffet after reading previous reviews). I had read that you have to tip the bartenders to get service but that was not true. I never even carried money with me, and I never had trouble getting service. Overall this was an amazing place to stay, cheaper in general than any of the other Caribbean islands and definitely worth it! We went on the Kontiki party raft snorkeling tour, and i HIGHLY recommend it, it was fantastic.
Reviewed by traveler from Virginia on June 7, 2006 |
| Great Honeymoon |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The service and condition of the hotel was excellent. The drinks were flowing and always delicious. The only complaint is that the food at the hotel's restaurants was not great. However, the beach restaurant, the pizzeria, and the empanada place always offered excellent food.
Reviewed by traveler from Gurnee, IL on June 6, 2006 |
| Don't Let the Other Reviews Scare You! |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The resort was absolutely beautiful. The pools and beach are amazing. There are always plenty of chairs available and the pool/beach was not nearly as busy as you would expect for the end of May/early June. The grounds are beautiful and the room was more spacious than I had expected. The bathroom could have used some updating; however, the rest of our room was great. We did not have any leaks or any of these other problems others have had. Our tub did clog once while we were there; however, the issue was resolved in under a half hour. The staff was kind and helpful. My husband is fluent in Spanish, but I would have been able to get by without his help. The staff knows enough English to get by (far more than what these other postings would make you think). We did not get sick at all while on the vacation; however, both of us ended up very sick the moment we got home, and it has lasted for 3 days now. We believe it was from eating the fruits/vegetables that were most likely washed in tap water. We tipped our maid every day, but found it difficult to tip at the buffet (different servers will assist you during your meal) and the swim up bar (didn not want soggy bills). The service was great all around even without tips. The beach is beautiful at night with a nice cool breeze with hardly anyone there. Very private and romantic. We would definitely recommend this hotel and Punta Cana and would go again. This was an excellent price and we got more than we expected for our money.
Reviewed by traveler from Bethlehem, PA on June 6, 2006 |
| Not the best but good for the price we paid |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| My best friend & I stayed here for 4 days. The resort was bigger than expected,we were in building 13 which was about an 8 min. walk from the lobby and 2 mins. from the beach. Our room had a good view but would have been better had it not been for the abundance of palm leaves blocking our view of the ocean, but it was nice to sit out on the balcony. The room itself was decent & you're not going to spend much time in there anyway. The beach has the softest sand I have ever set foot on & the water was a beautiful blue. We speak Spanish & were able to communicate with the staff in both languages but what bothers me is people who travel to another country expecting everyone to speak English! You're visiting THEIR country, bring along an english-spanish dictionary! The food at the buffet was not the best (buffet food on a cruise is so much better!)The food at the steak & Asian restaurants was delicious (make reservations after checking in) The worst food was at the small eatery near the pool, the only thing I loved there was the soft serve ice cream which you can get yourself. The club Mangu is a short walk from the lobby. Great atmosphere & they do allow locals inside the club. The entrances to the club & the lobby as well as the beach are guarded so we didn't feel unsafe. Our overall stay wasn't bad, we had beautiful weather, staff was nice & beach was amazing but I prefer going on cruises.
Reviewed by traveler from Chicago on June 3, 2006 |
| Not Impressed At All |
Overall: 1 |
Service
2 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| The rooms were very dim. We had to be changed from room to room during the course of our stay. We had problems with the bathrooms. The food was served cold most of the time. While at the pool you have quite a walk to get a drink if the swim up bar is closed. The outdoor facilities such as the pools were nice but overall I was not impressed with the hotel. Most of the employees were very friendly and courteous.
Reviewed by traveler from Somerset, NJ on May 31, 2006 |
| A good value, but better options |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| First, the good. We like the grounds and the beach was great. Every day it was sunny, so bring the sunscreen. The employees were very nice to deal with, but the language barrier is very obvious. Our room was always cleaned (twice a day), but it was lacking over-all. The shower was not that nice, and we had a light burned out in the bathroom that was never fixed. The room was not impressive, just a room. The food was less than impressive over-all. Find the Pizzaria and try to eat at the restaurants, because the buffet was not too impressive (take some stomach medicine, you might need it). However, like I said, the people are nice, and the grounds are kept clean. It's not an elite resort, but if the food would have been better, it would have made the whole experiance a more positive one. It is what it is for the money. I would recommend it only if you can't afford a five star.
Reviewed by traveler from Cleveland, OH on May 31, 2006 |
| Excellent Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Excellent Hotel with very attentive staff. Food is outstanding in the All you can eat Buffet. The A La Carte restaurants are so-so. Awesome selection to choose from. One complaint: room did not have dresser draws, but compensated with large closet room.
Reviewed by traveler from Irvington, NJ on May 31, 2006 |
| Huge Resort |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
Yes |
| This resort was huge. We went in mid-May and it was about 25% full. Food was good. Make sure to book restaurants as soon as you get there, as Chinese and Italian get full early. Room itself was mediocre. We told the front desk that our patio door didn't lock and it never got fixed. The bathtub drained slow, so you'd be standing in water during your shower. I didn't mind too much because I sorta expect that at a hotel on the beach, where sand easily clogs drains. Best part of the resort was that the club on-site was THE party place in Punta Cana.
Reviewed by traveler from Seattle, WA on May 30, 2006 |
| Comfortable and Relaxing, but not overly impressed |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Be sure that at check in you validate they have the correct package and information.. we asked a few times in order to get our extras which can be frustrating when you actually expect to get what you pay for. The resort and ammenities are nice. The Spa was fabulous! The food was average but abundant. Fransisco in Guest Services is extremely helpful and informative. Overall I would recommend the resort as an 8 out of 10!
Reviewed by traveler from Florida on May 26, 2006 |
| Good for a Value Trip |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We got a great deal on the trip but were a little disappointed with the alcohol. No bottled beer or American alcohol. Food was just OK!
Reviewed by traveler from Sparta, NJ on May 25, 2006 |
| cant waite to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| one of the most beutiful hotel ever nice service great food nice night out alots of place to visit the people are greate
Reviewed by traveler from New york on May 24, 2006 |
| A great place for the low budget |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
3 |
Recommend
No |
| I found the rooms and bathrooms to be a little outdated, but they fit the purpose if you're looking for a cheaper place to stay. The food wasn't the best and wasn't always readily available, which I was disappointed in. The restaurants fill up and its not always easy to eat where you want to. I wasn't impressed with their food system. The beach was beautiful and the pools were nice. There are plenty of activities and tours to keep you busy or plenty of chairs if all you want is to get a great tan.
Reviewed by traveler from Washington, DC on May 22, 2006 |
| Can't wait to go back!! |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Had the best time, it had a variety of food a buffet to die for(to much to choose from) and the beach, pools, grounds drinks and smiles made it all so much fun. So you can relax or enjoy all the activities they have. I have read other reviews before I went I found a smile worked for me and I had great service without giving a tip but we did sometimes(cleaning lady,bars). Familes or couples will enjoy!! The beach is fantastic!! We also met great people from other countries and have many new friends.
Reviewed by traveler from Wilton , New Hampshire on May 20, 2006 |
| Overall great but rooms need updating. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| Beautiful resort grounds and great beach. Buffet food was great but individual restaurants were not. Rooms were clean and acceptable but badly need updating: our shower drained extremely slowly and one of the two beds was broken. Lots of activities to do and the staff was very friendly. I'd go again.
Reviewed by traveler from Boston on May 18, 2006 |
| Great stay |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We stayed for 5 days and had a great time. Very clean, comfortable and relaxing. The only issue I had with the hotel is the 1-hour 'orientation' they conned us into attending which was only a sales pitch for their timeshare program. I would recommend you politely and sternly say "No thank you" (unless you are looking for a timeshare) when you are approached for your 'orientation'.
Reviewed by traveler from NYC, NY on May 17, 2006 |
| Will definately go back. |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| By reading some of these other reviews, I swear that we stayed at a different resort than them. We had a great stay. The food was OUTSTANDING at the buffet and had the widest selection imaginable. The restaruants were good, but nothing to write home about. We didn't have trouble making reservations for the restaurants. We didn't have problems getting beach towels. We always had hot water. We had 4 bath towels in the room each day. We didn't have problems with plumbing. Yes, we did have to walk a bit to get to the beach, but come on...It's a huge resort. We also had a very small language barrier issue but again, come on...your in a different country. We shouldn't expect them to know our language and everyone elses. It is a huge vacation spot for the Europeans and they can't be expected to know French, Dutch and German on top of English and Spanish. Over all it was great!!!!
Reviewed by traveler from Bay City, MI on May 17, 2006 |
| Absolutely Nasty! |
Overall: 1 |
Service
2 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| I have never been so disappointed in my life! The pictures on this site are so discieving, that when we arrived at the resort I knew it was going to be a very long week. Very little English is spoken by the staff, communication was a big problem. The room are absolutely disgusting!! We were in three different rooms before we finally had one that didn't reek of mold and mildew. There is a dress code in the resturants that we were not aware of and we were forced to eat dinner in the same place all six nights. The beach is not any better than south Florida. When the weather is bad you are confined to the "compound". Would not recommended Punta Cana to anyone and especially NOT this resort.
Reviewed by traveler from Findlay, OH on May 13, 2006 |
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