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| Grand Cozumel by Occidental All Inclusive |
Grand Cozumel by Occidental All Inclusive in Cozumel, Mexico |
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Grand Cozumel by Occidental All Inclusive
Km 17.5 Carretera Sur Cozumel
Cozumel, Mexico 77666
Call Expedia at: 1-800-551-2409
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Grand Cozumel by Occidental All Inclusive Reviews
| Traveler Ratings Summary for Grand Cozumel by Occidental All Inclusive
|
Overall: 4.50 |
Service
4.69 |
Condition
4.44 |
Cleanliness
4.66 |
Comfort
4.41 |
Recommend
96.88 % |
|
| Cozumel's best kept secret |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Occidental Grand Cozumel is fantastic. I was on a seven day vacation with my wife and daughter (age 10) and loved every minute. This was my first all inclusive so I was expecting the worst. To my delight everything was great including the drinks and food. I was very impressed with the staff as they all tried to make our stay very enjoyable. In fact my daughter exchanged email addresses with our waitress. The dive shop (Dive Palacar) did a great job also. My wife and daughter loved the snorkel trips and I was really impressed with the Dive Master. We have decided to book the Occidental Grand for our summer vacation next year.
Reviewed by traveler from Dallas/Fort Worth on June 27, 2006 |
| We are going back |
Overall: 5 |
Service
5 |
Condition
3 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Very friendly and kid oriented, we had a great time and are already planning our next trip.
Reviewed by traveler from PA on June 21, 2006 |
| Beautiful Resort and Excellent Service |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Although hurricane Wilma took a serious damage in Cozumel, the resort did a good job of recovering it. Most of the trees were naked without the leaves so we did not see the green oily puffy color as you seen on the pictures before the hurricane; Wilma blew them away. Many buildings collapsed and most of them were under construction. It looked sad. Once in the resort, on beach, everything changed. However, a lot the coral reef nearby the beach were damaged. Watch out for the timeshare salespeople at the airport and the resort. When we were there, they lured us with tour discount. We spent 5 hours instead of 90 minutes as we attempted to purchase it. We were there for 5 days on the Memorial weekend 2006. After all, we enjoyed the resort, the beach and the activities except for the A/C. Our A/C has one temperature between 50 degree and 85 degree. The maids did a good job cleaning up the room. The buffets were good and different each day although the taste is not the best but good enough for the 2nd round. There are a lot of flies in the outdoor buffet on the beach. We ate there a couple of times and did not get sick. I spoke to the local people; they said all the tress leaves should grow back after the raining season this year. I would go back to Occidental in the future if the price were right.
Reviewed by traveler from Dallas, TX on June 6, 2006 |
| We joined the vacation club |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The people couldn't have been nicer. The food was excellent. It was our 25th wedding anniversary and everyone there really made it special.
Reviewed by traveler from Ohio on May 24, 2006 |
| Very good hotel to relax and enjoy the tropical surroundings. |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| Low score given on comfort due to the fact that the bed was extremely hard and firm. Otherwise the hotel was a fantastic place to stay. I particularly liked the fact that the hotel was somewhat secluded, being located on the more undeveloped end of the island.
Reviewed by traveler from Dallas, TX on May 17, 2006 |
| would go back but only to stay in the Luxury again |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| We like the hotel. But if you want "5 star" you better book the Luxury accomadations. The room service and the restaurat(private) was well worth the extra money.
Reviewed by traveler from Norwalk on May 2, 2006 |
| Nice place to explore Cozumel |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| I stayed at the Grand with wife and our 2 kids (8 and 10) for 8 days over the Easter holidays. Cozumel was hit hard by Wilma. Nature is coming back but damage is visible everywhere. The Grand has been restored rather well and no building damage is visible, though plant life is rather stunted. The beach is very nice and the snorkeling right off the beach is impressive. The pools are tame at 4 feet throughout. We tried sea kayak, hobbie wave. The kids also parasailed and went underwater in a submarine. Try snorkeling at Playa Corona for a change of pace (3 miles from the hotel); free but don't forget to tip on the way out. There are 5 restaurants on site but we ended up eating at one of the 2 buffet style places. Food was very good. Drinks were readily available and you could pick up multiple drinks at once. The on-site dive shop is very good. You can get PADI certified within one week (I did) and they run multiple dives each day and night. The staff was great, safety conscious and considerate. All dive sites are very close to the hotel (5-10 minutes). The hotel runs a night time animation every night around 9 PM. It ends promptly at 10 PM. The disco is open late but in general, the place shuts down around 10:30 PM. Go to Senor Frog in town or in Playa de Carmen for late night fun. The room was nice with a big bathroom, a balcony to dry your gear and more water pressure than most hotels. The beds were new and hard. The stay was a good value overall.
Reviewed by traveler from Danbury CT on April 26, 2006 |
| Great All Inclusive - Good Recovery from Hurricane |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We thought the "kids club" staff were great, food was wonderful, and the rooms and hotel facilities were perfect. The foliage (trees) have taken a beating, but they've done a nice job with the landscaping overall where possible. Very nice vacation spot overall.
Reviewed by traveler from Boston MA on April 25, 2006 |
| All exclusive concept was amazing but the room condition not good. |
Overall: 4 |
Service
5 |
Condition
2 |
Cleanliness
4 |
Comfort
2 |
Recommend
Yes |
| It was so great to have unlimited foods and drinks while staying Occidental Grand, which would be the best part of this trip. However, the hotel site was not fully recovered from the hurricane a few months ago, so there were some unfriendly views here and there. The worst part of this hotel was that the room we stayed were connected with the next door room by a door that has some holes like toilet door, so very little noise from neighbor room like telephone ring, door knocking, or television sound and so on.. could be heard very vividly. One more thing is that it was still not very hot season there, so I could hardly bare the air-conditioning. Without air-conditioning, the room atmosphere was too humid to get a sound sleep. I wish if the air-conditioner had a function of de-humidifier without chilling the room temperature. Maybe if it gets hotter so that air-conditioner is fully used, humidity would be not a problem. :)
Reviewed by traveler from Stanford, CA on April 6, 2006 |
| Wish I was still there...I've never seen water that blue. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We loved the Occidental Grand. The grounds were beautiful, and the rooms were kept spotlessly clean. We went as a 'couples escape' but would be a great place to take the kids, it is such a safe and friendly environment. Most of the food was really good, the dinner buffet was just average, but breakfast and lunch were very good. Steakhouse and pizza place were especially good.
Reviewed by traveler from Kingsport, TN on April 6, 2006 |
| Best in Cozumel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| An absolute treat! We can't wait to go back again. The staff couldn't be any more accommodating or friendly. Cozumel is working extremely hard to come back from hurricane Wilma. The progress is slow but still worth the trip. Ours kids have already asked to go back for Spring Break next year and stay again at the "Occidental Grand Cozumel".
Reviewed by traveler from Marysville, OH on April 5, 2006 |
| Want to go back - good dive location. |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Hotel was very nice and quiet - good for family vacations and serioius diving trips. Good food and friendly staff.
Reviewed by traveler from Corpus Christi, Texas on April 5, 2006 |
| Best Dive Shop |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The best part of this resort is the wonderful dive shop, Dive Palancar, right at the beach. Most dive sites were less than 15 minutes away, many 5 minutes away. The dive staff are professional, skilled, service-oriented and friendly. We had great dives with them. Hotel was fine except for check-out which was unpleasant--they locked us out of our room exactly at noon. (Noon is the check out time.We were on our way back from lunch and were 10 minutes late.) When a maid let us into our room to get our bags, we found that the phone service had been cut off so that we were unable to call for a bellman to help us with our bags and gear. Unpleasant ending to an otherwise great week.
Reviewed by traveler from Kansas City on March 30, 2006 |
| Can't wait to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| It was truly amazing. Fabulous!
Reviewed by traveler from Panama City, FL on March 24, 2006 |
| Much better than expected |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My wife and three (adult) daughters stayed here 2/17-2/21. I wish it could have been longer, and we would like to return. Only three weeks after reopening, one had to look hard to find hurricane damage. The staff was friendly and efficient, and very quick to respond to any requests. The grounds were immaculate, and kept that way by constant attention. We stayed at the Royal Club, which was very nice, although I think that we would have been almost as pleased if we hadn't. (This is part due to the fact that the hotel was not very full - likely due to many post-Wilma cancellations - so there was little contention for things such as the "reservation only" restaurants.) Nonetheless it was very nice to have the royal Club concierge make these reservations, and the (restricted) Royal Club dining room was very good. Overall, we really liked the "all inclusive" benefits (one never needed money, and could eat and drink wherever one wished), although we did feel that the food - at various restaurants - athough good, wasn't what one would expect in a really good restaurant.
Reviewed by traveler from Annapolis, MD on March 21, 2006 |
| best trip ever!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My wife and I spent our honeymoon at this hotel. I have never been treated so well in my life. We would come back from the beach and there would be animals on the bed made out of towels with flowers scattered around them. My wife simply mentioned to a staff member we were on our honeymoon and the next day the phone rang. They said to open the door they had something for us. They brought us little bite sized cakes and chocolates with a nice congratulations card. we will definately be going back.
Reviewed by traveler on March 16, 2006 |
| Hurricane Damage |
Overall: 3 |
Service
3 |
Condition
2 |
Cleanliness
2 |
Comfort
5 |
Recommend
Yes |
| Phone and hair dryer out all week. Room contained glass broken glass even after resweeping (no vacumn). The rest of the hotel was nice, however.
Reviewed by traveler from Belmont, CA on March 7, 2006 |
| Took good care of guests during hurricane |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Enjoyed our first 4 days of our stay (before Wilma). Nice quality resort. Food menu gets alittle redundant. The staff however, excelled in caring for the guests during Hurricane Wilma--can't say it was pleasant in the shelter, but I felt they were excellent in trying to make us safe and comfortable considering circumstances. The diving was great as usual. I'd recommend this hotel
Reviewed by traveler from chicago, il on October 27, 2005 |
| Can't wait to go back |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Everything was great! The employees were the nicest people in the world! The food and drinks were beyond our expectations! Great beach and pool area.
Reviewed by traveler from San Diego, CA on October 26, 2005 |
| Very nice hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Very clean, service was good, great dive shop operation with good prices, meals could be alittle better. Everything overall was excellent. Would diffently stay there again.
Reviewed by traveler from Atwater, Ca. on October 19, 2005 |
| It was OK |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| The hotel has nice grounds and the beds were very comfortable and the A/C worked very well. The food was OK, you could only eat at the specialty restaurants a certain number of times based on your length of stay, otherwise you had to pay. I didn't care for that. There is also no swim up bar. This was actually a big inconvienience. The cups they give you dont hold very much so we had to take turns going to the bar. They have a waiter but it takes quite a while to get drinks. I have stayed at the Iberostar previously and liked it a little better.
Reviewed by traveler from Houston, TX on October 19, 2005 |
| if you like to dive, stay here |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I dont go to the Carib to eat but my wife does. She complained on this trip that there wasnt enough smoked samon. Personally, i dont think the food is that great. The breakfast food is cold and i have a hard time eating french fries with pasta which is how the lunch buffet is served. But the diving is wonderful, Dive Palancar is a great dive shop is a blast. The trip to the reef takes just a few and the wild life is great. I love Cozumel, we have been at this hotel twice. They didnt meet me at the door with Champaigne this time so I served myself. Great place to go.
Reviewed by traveler from dc on September 27, 2005 |
| Great service |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The folks at this hotel provide great service. Food is very good.
Reviewed by traveler from Houston on July 20, 2005 |
| Simply the best |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| From the staff to the sand on the beach and every thing in between was fantastic. The food was top notch with items on the menu and at the buffet that I would never expect at an all inclusive resort and all done fantastically
Reviewed by traveler from chicago on July 20, 2005 |
| Will go back and with the kids |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Royal Club Luxury was nice and they had a lot of personalized touches which made us feel special. The presentation of the food in the al a carte restaurants was awesome.
Reviewed by traveler from San Diego, CA on July 19, 2005 |
| Excellent Trip with kids!!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| First time traveling with my kids and a little nervous. Two 9 year old boys and one 7 year old girl. The Grand Hotel staff was awesome! They made me and my husband and my mother feel at home, and as for the kids....the staff was excellent to them. My children felt right at home from breakfast til swimming after dark. But beware of the Mosquitos!!! OUCH! I am from MN and they are still bad in Cozumel... All in all a wonderful stay! 8 days and no whinning, not even from me:) My kids said they want to go back next year. So, maybe we will.
Reviewed by traveler from Otsego, MN on July 16, 2005 |
| Watch out for the fine print... |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| We booked the Royal Club and it was very nice. It does offer room service, but only from the Royal Club restaurant which has a limited menu that does not change. It also allows you to book the nice restaurants in advance. It was sad to see others in the cattle lines trying to get reservations in the morning. Bring lots of bug spray, the mosquitoes are everywhere. There are also bees at the outdoor bars and eateries. The RC pool is tiny. There is no swim up bar in any pool.
Reviewed by traveler on July 15, 2005 |
| Plan to go back again!!!!!! |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My husband and I loved the grand cozumel. The staff was very curtious and friendly. Expect the best. The beach was beautiful and the exotic landscaping and forest were breath taking. Very hot and humid in June. The only complaint I have is not enough beach towels. Over all this place is Great!!!!!!!
Reviewed by traveler from Independence, KY on June 26, 2005 |
| Not 5 star overall |
Overall: 3 |
Service
2 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Secluded location, private beach and great water, nice swimming pools. All the activity staff were very friendly and helpful. The guest services staff weren't very nice, or helpful. No signs for where to check in, check out, banking, dinner reservations, etc. Dinner reservations, should have been able to make over phone. Instead you have to go to check in between 7 a.m. and 10 a.m to make your reserved dining selections. Those restaurants were really good though. Best one was Los Olivos. Pizza restaurant staff was very unfriendly. No room service, no food to your rooms from Pizza place, etc. Overall not very friendly service.
Reviewed by traveler from Bend, OR on June 15, 2005 |
| Greater than the sum of its parts |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I selected the Grand Cozumel Occidental based solely on pictures I saw on the net and reviews like these. My wife and the other couple who went with us decided to let me choose the accomadations from now on. We were plesantly impressed the facilities and the staff. The only negative comment I can give the place had to do with the mildew smell in our rooms. Small price to pay for paradise!
Reviewed by traveler from Houston, TX on June 13, 2005 |
| Paradise |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| First time to Cozumel and Occidental. My husbnad and I stayed 6 days, 5 nights. We rented a jeep, went deep sea fishing, and snorkeling. All were more than worth the cost. Tip: Book the fishing with the guys at the hotel, instead of $300 per person it was $175.00 for both of us. Snorkeling through the hotel was also alot cheaper, and an amazing experience. The jeep only cost $25 with a visit to the sister hotel for promotion. The rooms are clean, and very large. The staff were all pampering and ready to please. We were greated with champayne, and continued until the taxi took us to the airport. The food was great, often the buffet was as good as the restaurants. The Meditterainean was the best and a must experience. Was a great experience in every aspect and well worth the expence. We will be going back next year, and bringing our children.
Reviewed by traveler from New Boston, TX on June 5, 2005 |
| Relaxing place |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| My husband and I went here on our honeymoon 5/22-29. We didn't want to come home! The hotel staff was so friendly and the room was very nicozy and spacious. There weren't any rooms on the water, but it was a short and beautiful walk to the beach. The food was a little disappointing, but I had high expectations. The guacamole was the kind you can buy pre-packaged in the store. Very un-Mexican! And they seemed to like to play Enya a lot at the pool. The drinks were delicious, not very strong, but hey, you can have as many as you want! We'd definintely go back, although we might try a more inexpensive resort next time and spend more time venturing around the island on a scooter.
Reviewed by traveler from Annapolis, MD on June 1, 2005 |
| Great Vacation |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The service was excellent. The staff was friendly and efficient. We enjoyed the nightly entertainment.
Reviewed by traveler from Albuquerque, NM on May 28, 2005 |
| What a Great Resort |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This resort was one of the best that I have ever been to. It was a great place for both families and couples. The beach was beautiful, the pools were clean and accomodating. The grounds were kept in perfect condition. And the interiors of both the common areas and guest rooms were immaculate. And the staff was extremely friendly and helpful. The fact that it was all inclusive was really nice too. There was really no need to leave the resort. We just got back and we're already planning our return.
Reviewed by traveler from Northeastern Pennsylvania on May 18, 2005 |
| Delighted! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Beautiful lobby and grounds, great service, extremely clean, friendly staff. I would definately recommend this hotel.
Reviewed by traveler from Fresno, CA. on May 11, 2005 |
| Warning nice place with drawbacks |
Overall: 3 |
Service
3 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Very elegant surroundings, must have reservations for all evening meals and only available for reservations between 9-11 a.m. No night life at all so if you are looking for party fun this is not the place. However if you are looking to relax with quiet beauty this is the place. No food can be taken to your room and nothing available after 1:30 a.m. Use their hairdryer as you will blow the circuit. Beach area is not best but have seen much worse.
Reviewed by traveler from Lafayette, IN on May 11, 2005 |
| Will definitely go back!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We are somewhat picky travelers and routinely stay at really nice hotels; we loved the Grand! The grounds and rooms and pool were beautiful. The food was good to very good. Los Olivos was the best restaurant; Lobby Bar was the best bar. The service was great as was the beach and beach activities. We will definitely go back. The hotel is probably best for couples.
Reviewed by traveler from Austin, TX on May 10, 2005 |
| We didn't want to leave! |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We had a great time at the Grand Cozumel. The things that were most important to us - the beach, pool & recreation opportunities were great. The grounds were beautiful too. The food was quite good. The specialty steak restaurant was very good - with fine beef that had interesting sides dishes, sauces and great service. The other restaurants had a good variety of food during dinner. Lunches were pretty basic. One day we caught two tuna and the main buffet restaurant - Las Posadas - did a great job of preparing it. The service in other aspects (room service, front desk, etc.) was good too. We had only two concerns: - The ventilation system in our building (which in other aspects was very nice) projected a terrible musty smell. - The phone service was very poor. We had friends at a nearby resort who tried to reach us but could not leave a voice mail message. When we called the operators to complain, they sent someone out but then told us everything was OK. Watch out for the rental car service who has a desk at the resort - some of their cars are in very bad shape and the seat belts don't work.
Reviewed by traveler from Twin Cities, MN on May 5, 2005 |
| Pretty good with just a few exceptions |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Service is greate especially when you can speak the language. The resort grounds were well kept and the gardens were beautiful. Favorite a la carte resturant was the Sonora Grill. Even the buffet style restaurants had good selections and variety day to day. My biggest complaint is the musty smell in the room. When I got back from the trip anything in my suitcase had the musty smell and the air conditioner was quite loud. Bigger and better quality pillows would have been a plus. Otherwise we loved the place. Good beach, pools and entertainment at night. Although the hotel was full it did not feel crowded. We also found out after we got there that for a la carte restaurants you could only make one reservation per two night stays. Not a big deal since food was good at the buffet but would have liked to have known this before hand.
Reviewed by traveler from Rhode Island on May 4, 2005 |
| Read before you go |
Overall: 3 |
Service
3 |
Condition | | |
