|
| Home | Puerto Rico
| Condado Plaza Hotel & Casino |
Condado Plaza Hotel & Casino in San Juan, Puerto Rico |
|
|
Condado Plaza Hotel & Casino
999 Ashford Avenue
San Juan, Puerto Rico 00907
Call Expedia at: 1-800-551-2409
|
| |
|
Condado Plaza Hotel & Casino Reviews
| Traveler Ratings Summary for Condado Plaza Hotel & Casino
|
Overall: 3.60 |
Service
3.55 |
Condition
3.45 |
Cleanliness
3.74 |
Comfort
3.85 |
Recommend
75.47 % |
|
| San Juan's Pleasant Surprise |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The staff and the accommodations were more than we expected, even the mattress was just like home and very comfortable. No back problems were experienced the next day from a poor mattress. We enjoyed the view, the outdoors surrounding the hotel, ocean waters and the shop within the hotel lobby which was open till 11pm Sat night. We would definately stay here again.
Reviewed by traveler from Cuyahoga Falls, OH USA on May 10, 2006 |
| Breathtaking |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| I was completely most utterly satified with the service, everyone were really pleasant. It is so convenient to all. The Condado Plaza is the place I would stay for my visits to Puerto Rico.
Reviewed by traveler on May 10, 2006 |
| great hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great hotel to stay!Room was nice and clean- beautiful ocean view and nice pools.The staff was courteous. Didn't love the food, a little pricey and did not taste that great, but just in walking distance you can find other great restaurants.It's aproximatley about 10 mins from Old San Juan by car.I really enjoy the stay with my boyfriend at this hotel.Definitely will recommend it!
Reviewed by traveler from Queens, NY on May 10, 2006 |
| good hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Decent accomodation, convinient location, friendly staff.
Reviewed by traveler on May 9, 2006 |
| I recommend it. |
Overall: 5 |
Service
5 |
Condition
3 |
Cleanliness
3 |
Comfort
5 |
Recommend
Yes |
| Beautiful hotel. They have everything you need at the hotel but expensive. There's a small grocery store next to the hotel which is cheaper. Room service is too expensive, $3 dollars per person for delivery and a 20% charge besides the price of the dish. I payed for the first & last time $30 for a pepperoni pizza but it was 1:00am. Go for breakfast down the block to mexican-puertorican restaurant or a subway next door, they serve breakfast (the owner is SUPER nice). Otherwise, I had a great time!! Must do the tours!
Reviewed by traveler from Miami, Florida on May 9, 2006 |
| Would use them again |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Everything was in order with the exception of the key openers - every two days I had to get a new "key" - (card swipe) - This was the only thing that was was annoying
Reviewed by traveler from New York, NY on May 7, 2006 |
| Very nice hotel. |
Overall: 4 |
Service
2 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Very nice hotel. Clean and well kept. Only problems were the service was not very good. Hotel attendants seemed like we were imposing on them when we asked questions or for help with something. Also had a night that there was allot of banging in the next room and when we asked about what was going on the house keeping manager seemed like she was hiding something...
Reviewed by traveler from falling waters, WV on May 4, 2006 |
| Overall a perfect escape located in a great area. |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The unoccupied area near the lobby needs attention. The casino needs to add poker slot machines. On the other hand, the room was clean and the view awesome, the food was great, service wonderful and the pool area was perfect for escaping the "real" world.
Reviewed by traveler from Suntree, Florida on May 3, 2006 |
| Never Again |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| Hotel was a nightmare. We checked into a room that was old with mold and condition. On our second day after a full day of island activities we returned to the room to find a disasterous smell that was physically ailing. It took three hours with many phone hangups form the front desk to get the houskeeping supervisor to my room. As soon as she walked in she called the front desk and declared an emergency to have our room switched. The attitudes fo the customer service team were horrific and I attempted to voice my displeasure to the warm response of I don't care. I have been traveling to the island for 21 years. I have a business offic eon the island. Some of my employees whoe regularly travel to the isldand stay at the condado, not anymore. I am surprised expedia supports this hotel. Never again
Reviewed by traveler from Southern California on May 3, 2006 |
| Awufully dirty |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
2 |
Recommend
No |
| Dirty and weared down. Seemed a third word cheap hotel, while being very pricey.
Reviewed by traveler from Puerto Rico on April 26, 2006 |
| Be careful when booking this hotel |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
1 |
Comfort
1 |
Recommend
No |
| Apparently the hotel is undergoing renovations and some of the floors have been renovated but definitely not ours! The room was filthy!!! Rug and furniture were stained badly and the room smelled terrible! Also had wet rug outside the bathroom door. This hotel room was in dire need of renovations...certainly not up to par with the 3 1/2 star rating that Expedia gives it. I would never stay at this hotel again. Had we not checked in so late (1a.m.) we would have found another hotel, but we were traveling with very tired children. WE also had breakfast in the hotel restaurant which also had dirty silverware and stained placemats. I would reccomend looking for another hotel in the area.
Reviewed by traveler from Old Lyme, CT on April 25, 2006 |
| Fair value for money |
Overall: 3 |
Service
3 |
Condition
2 |
Cleanliness
2 |
Comfort
3 |
Recommend
Yes |
| Selected it because moderated price for my 6 family members as we were embarking the next day on a Caribean Cruise. Fair value for money.
Reviewed by traveler from Mexico city on April 24, 2006 |
| All in all, A good place to Stay |
Overall: 4 |
Service
3 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| I wasn't sure what to expect having read the reviews and seeing the pictures of the Condado Plaza Hotel, prior to my vacation. The reviews didn't describe the pictures I was seeing. Needless to say, I was quite satisfied when I arrived and realized the only difference was that everything was alot smaller than expected. The buidling did not appear to need repair to the extent that I was expecting. The pools, workout room, casino and beach, though small, were adequate, clean and staffed by friendly employees, willing to assist. The location was excellent for good restaurants and proximity to Old San Juan. The "strip" on which the hotel is located has charisma and a heartbeat and stays alive for a quick late night snack. Dinner at restaurants in the area are relatively priced the same but, breakfast and lunch prices on the Hotel menu are outrageous. You'll pay double at the hotel for those meals. There are plenty of places within walking distance that have breakfast and lunch at half-the-price. Or take the bus to Old San Juan for breakfast and then stay for lunch and enjoy the many restaurants, one of which, will be sure to please everyone. All-in-all, the stay was alot of fun, the people kind and the Island, beautiful. I would definitely go back but do hope that they do some updating in the Hotel rooms.
Reviewed by traveler from Skokie, IL on April 22, 2006 |
| Wonderful View... |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Stayed overnight before a cruise. Beautiful grounds, nice sized casino. Bar prices were outrageous (very high for what I am used to paying) but there was a store close by to purchase beer and liquor... much cheaper doing it that way. Had a great time and would definately go back.
Reviewed by traveler from Greenville, SC on April 19, 2006 |
| They forgot service |
Overall: 3 |
Service
1 |
Condition
3 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| The hotel was very kid friendly with a great slide in the pool and a swim up bar for the kids and adults. The service was terrible. It seemed as if we were doing them a favor staying there and the employees were not at all interested in the guests. The bell hops did not help, the pool bartender was nasty, and the front desk was not very helpful either. The only people that were very nice were the towel/pool girls and boys.
Reviewed by traveler from New Jersey on April 19, 2006 |
| pretty good... |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel has a casino, if it matters. The hotel has two parts on either side of the road, with pools on the ocean or on the lagoon and parking underneath ($15 per night). We had the lagoon view, which was great. The hotel is pretty good, but it was quite expensive when we were there. The beach is public and not as good as the one along the Isla Verde strip, but here you can walk along Ashford for restaurants and stores. We had a little problem with plumbing, but it was fixed quickly after I called Housekeeping. Easy access to Oldtown San Juan.
Reviewed by traveler from New Jersey on April 19, 2006 |
| This hotel is good enough |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| It is not the fanciest resort in town and doesn't have great beach access. The hotel was clean and everyone was friendly. The pools were nice too. Condado has some good local restaurants. We only ate the the pool restaurant once, it was good... but expensive.
Reviewed by traveler from NY, NY on April 19, 2006 |
| Would definitely go back |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Good place to recharge the batteries & get some r & r. Since last trip there, the staff has picked up speed, which is appreciated. Concierge very helpful.
Reviewed by traveler from Chicago, IL on April 12, 2006 |
| Ok but wouldn't go back |
Overall: 3 |
Service
5 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
No |
| Everything was just OK. Restaurants at the hotel expensive for fair food. Pool was nice beach small.
Reviewed by traveler from Chelmsford, Ma on April 5, 2006 |
| would make this my first choice |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This was my first time in San Juan the hotel was clean and nice the staff was just as nice. The casino is small, I had to wait to play Roulettesince thetable was crowded only 2-3 table but it was worth it since I won $900 with just a $20.00 dollar out of pocket. The breakfast at the hotel it is nice and tasteful but for $42 for 2 on a buffet is to much. go 100 feet down the block to this small spanish cafe breakfast special are $5.00 and a nice view as well. For dinner tony roman was not bad. I like old san juan there was a lot of shops to see and you will walk and feel great just remember to leave before the sun go down since it start to get a grimme you may not come back with everything you have purchase. As for party most hotel have a nice flow. it's best to call ahead to see what going on for the night both are 10 min away cabs are everywhere $10.00 was the most I paid. A must get the ocean view my friend and I love it
Reviewed by traveler from New york on April 5, 2006 |
| Great location |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| Very nice hotel,great pools,nice staff.Rooms were a little run down.Great view of the ocean!Restaurants were a little pricey.Our overall stay was great.
Reviewed by traveler from Lake In The Hills,IL on April 5, 2006 |
| Highly recomend |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel is in a great location and has many amenities that everyone can enjoy
Reviewed by traveler from Tiffin, OH on March 29, 2006 |
| Definitely a casino |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| The hotel seems more like a casino than a hotel. The rooms were somewhat "tired" but we were informed they are going through a renovation. The pool area with natural lagoon beach was lovely and well appointed. They had a great children's play area at the pool.
Reviewed by traveler from Salt Lake City, UT on March 29, 2006 |
| Would definitely go back. |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel is clean, the service is wonderful, the room was spacious with a balcony overlooking the ocean. The casino has slot machines for every budget (starting at 1 penny). The hotel has three restaurants to choose from as well as(within walking distance)several local restaurants, a Dunkin Donuts and a Walgreens for any forgotten items. We did, however, read in the local newspaper while there that the hotel has been sold and will be upgraded to a 5 star hotel within the next year or two.
Reviewed by traveler from Massachusetts on March 24, 2006 |
| Decent, unmemorable |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
No |
| Unexciting but acceptable place to stay in Condado which is an area of San Juan with a strip of hotels on the beach. Pretty convenient to get into Old San Juan, which is lovely. We were there for one night and were happy to get away from this area.
Reviewed by traveler from New York, NY on March 8, 2006 |
| A great Caribbean vacation! |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We only stayed at the Condado Plaza for a weekend, but we truly enjoyed every minute! The room was clean and comfortable, with a view of the lagoon, and the pools and the beach were wonderful. We listened to a really great band near the casino, and dined at Tony Roma's. The only drawback is the poolside grill, which is ridiculously expensive for food that is not that great.
Reviewed by traveler from New Jersey on January 11, 2006 |
| Good Place |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| I would stay there again. Great location on San Juan Beach but also in urban area. Very good workout facility and availability of pools, hot tubs, and bars.
Reviewed by traveler from Dallas, TX on January 2, 2006 |
| so so |
Overall: 3 |
Service
2 |
Condition
2 |
Cleanliness
3 |
Comfort
4 |
Recommend
Yes |
| The comments by other people are basically true. The beach is tiny, but better than not having any (beaches on the north coast are sparse). Attitude of hotel staff is lackadasical. It's nice and close to Old San Juan though - can take a bus there from right in front of the hotel.
Reviewed by traveler on December 16, 2005 |
| Condado Plaza Hotel & Casino |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| The hotel was nice, however, there is not much of a selection for dining in the hotel and what is available is over-priced. You are better off to leave the hotel to eat your meals, the food is better outside of the hotel and more reasonably priced.
Reviewed by traveler from Puyallup, WA on December 14, 2005 |
| Who could ask for more? |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel was clean, neat, and the staff ws friendly. Who could ask for more? It was close to the pier where the cruise ships depart.
Reviewed by traveler from Turtle Lake, WI on December 14, 2005 |
| Good Not-too-Expensive Choice |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Nice place in an up and coming area of San Juan. Great pool area.
Reviewed by traveler from Missoula, MT on December 6, 2005 |
| alright |
Overall: 3 |
Service
3 |
Condition
4 |
Cleanliness
1 |
Comfort
1 |
Recommend
Yes |
| the room was horrible, all three phones didnt work in room ,the fridge didnt work, house keeping only came one day out of my stay and the room was just run down old looking. other than that the hotel was very nice the pools and hot tub was open 24 hrs which was great. staff was very friendly.i would definantly return to this hotel.
Reviewed by traveler from new jersey on November 7, 2005 |
| Better than what I expected |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| After reading the reviews I was expecting the worst. When I got there it was completely opposite from what some of the reviews said. The staff was very helpful whenever we needed anything, or if we just needed directions to somewhere . The rooms wasn't the best but it was clean, did not smell and pretty much what you would expect from a wyndham hotel. The beach they have is a poor excuse for a beach but for 25 cents you can take the bus to Ocean park beach which is 5 minutes away. I would definately recommend this hotel to anyone who is on a quick getaway. Overall anything was A okay. Only problem I had was seeing fat, inconsiderate americans walking around in the hotel but a quick trip to old san juan and you'll get to see beautiful puerto ricans. Btw on my last night there I went to the casino and won $50 on the slot machine with only playing $1, pretty lucky.
Reviewed by traveler from New york City on November 2, 2005 |
| Very nice hotel |
Overall: 4 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Though I wish they had free internet access it was nice that it was available. The room was clean. They addressed any problems we had w/ the room right away (ex. clogged tub drain). Very nice gym (though $7 to access the gym room)a variety of equipment to use and free weights. Overall I have no complaints w/ the hotel and I would visit again. Perfect Location and very scenic.
Reviewed by traveler from New York City on October 26, 2005 |
| Would definately return |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Don't drink the drinks by the pool...especially the frozen ones...very weak and not tasty. Also DON'T Gamble here!!!!! rip off!!!!
Reviewed by traveler from New York on October 19, 2005 |
| My favorite place to stay in Puerto Rico - Ponce de Leon best view.!!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Hotel staff make us feel very confortable. They are very polite and nice at all time. My favorite picks are the pools and the beach side --This Hotel has it all and we enjoyed every minute of our time there.
Reviewed by traveler from Fairfax , VA on October 18, 2005 |
| Nice |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| This hotel was nicer than expected. The room was large, clean, and had a lovely view of the lagoon.
Reviewed by traveler from Kingston, TN on September 28, 2005 |
| Great Hotel!! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This was our second time staying at this hotel and it was wonderful. Pool area is the best. There is a beach behind it as well. Great service. Great location. There is so much to do in the hotel, you wouldn't even have to leave it if you didn't want to. I would highly recommend this hotel. If you want some rest and relaxation, stay at Condado Plaza!
Reviewed by traveler from Boston, MA on September 28, 2005 |
| Very dissapointing stay |
Overall: 1 |
Service
1 |
Condition
1 |
Cleanliness
3 |
Comfort
1 |
Recommend
No |
| Used to stay at this Hotel in the past and this time it was shameful.Very disorganized, to cable t.v., a/c broken it was so cold we had to turn it on and off to sleep. Front desk did nothing so we checked out next day and lost our money. It was run by Windham so if they left the Hotel deserves a chance.
Reviewed by traveler from Orlando, Fl. on September 25, 2005 |
| Graet hotel for a confort price |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| If You are looking for some place to stay in San Juan PR for a confort price, I recomended. Is not a lexury place. but very nice.
Reviewed by traveler from Ponce, PR on September 21, 2005 |
| renovation way overdue |
Overall: 2 |
Service
1 |
Condition
2 |
Cleanliness
1 |
Comfort
2 |
Recommend
No |
| This used to be a great hotel that I have stayed at a dozen times over the last ten years. Unfortunately it is going down hill and a renovation is long overdue. The reception area still looks good but the staff is unfriendly, frustrated and unhelpful. It took 45 minutes to check in and another 45 minutes for our luggage to be sent up to the room.The only view from our lagoon view room was a dirty concrete wall. The room was unbelievably dirty, smelly and in bad need of a facelift. We will not stay there again.
Reviewed by traveler from British Virgin islands on September 14, 2005 |
| this hotel has it all |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| the room was very, very nice with the ocean views the pool area has alot to offer and all the amenities are close together with access to the lagoon steps away. the food was great and the casino was just big enough
Reviewed by traveler from new hampshire on September 1, 2005 |
| Only one night |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Very nice hotel but o | | |
