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| Palmer House Hilton |
Palmer House Hilton in Chicago, Illinois |
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Palmer House Hilton
17 E Monroe St
Chicago, Illinois 60603
Call Expedia at: 1-800-551-2409
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Palmer House Hilton Reviews
| Traveler Ratings Summary for Palmer House Hilton
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Overall: 4.42 |
Service
4.39 |
Condition
4.53 |
Cleanliness
4.61 |
Comfort
4.28 |
Recommend
95.95 % |
|
| Excellent hotel that is very convenient to downtown Chicago. Food and drinks are pricy. |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
5 |
Recommend
Yes |
| Pricy
Reviewed by traveler from St. Louis on July 26, 2006 |
| Impressed |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Although the room wasn't huge and the king size bed took up most of the space in the room it was very comfortable and very clean. The hotel is within walking distance to shopping, theater, Sears Tower, and Millennium park.
Reviewed by traveler from Urbana, IL on July 19, 2006 |
| Great Historic Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Palmer House is a wonderful place to stay. The newly renovated rooms on the executive levels were very nice. Housekeeping, and hospitality services were outstanding. This hotel is in a good location for attractions, dining, and shopping. If you like to swim you may find the pool a bit small.
Reviewed by traveler from Bradenton, FL on July 12, 2006 |
| It rocks! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I found the Palmer House to be one of the best places to stay while in Chicago. The staff is great, the rooms are confortable and clean. Also the location is the perfect.
Reviewed by traveler from Bradyville, TN on July 11, 2006 |
| nor too bad |
Overall: 3 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| beds are very soft
Reviewed by traveler from MN on July 4, 2006 |
| Staff is exceptional |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Staff is very accomodating and helpful. We had to make an unexpected visit to the hospital and the staff assisted us throughout the ordeal and even let us stay a while later after checkout time the next day so we could get organized and get some rest. I was very impressed - I felt they exceeded expectations.
Reviewed by traveler from Waukesha, WI on June 28, 2006 |
| Amazing! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Absolutely incredible! The lobby in grand and beautiful. The room was gorgeous! The overstuffed chairs and the beds were very comfortable. The marble floors were charming. We peeked at the Grand Ballroom and all I can say is WOW! The pool area was small but charming. Centrally located to many attractions and they even have a couple of wonderful restaurants with excellent food! It was like stepping back into another era where service and detail are expected.
Reviewed by traveler from Holland, MI on June 23, 2006 |
| Great Time |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Executive Floors were great. Service was great. I have been to Chicago many times and found it right up there!
Reviewed by traveler from Baltimore, MD on June 21, 2006 |
| great hotel |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Nicest hotel I have ever stayed in. Great clean rooms, close to many attractions.
Reviewed by traveler on June 15, 2006 |
| class with classic |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Palmer House Hilton was recently refurbished and it shows. The lobby is quietly elegant with high ceilings and intricate artwork and moldings. The staff was efficient and helpful and even cheerful. The hallways were wide and well lit and our upgraded room in the executive tower was spacious, comfortable and beautifully furnished. It even had TWO bathrooms and a new type showerhead that I had not come across before - it has two sprayers on a looped lever that one can adjust for different heights. Also, being in the executive tower gave us access to the express lift that is only for the use of guests in that tower and certain floors. We also had a complimentary breakfast and appetizers in the late afternoon. Great place! MJ
Reviewed by traveler from Alameda, Ca on June 12, 2006 |
| A piece of Chicago's history |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This hotel is part of Chicago's history and the place where brownies were invented!!! You can't go wrong staying here. It is in the heart of Chicago and in the middle of everything. I have stayed here before and will continue to do so.
Reviewed by traveler from Houston, TX on May 30, 2006 |
| great overall - good deal for central loop |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Well priced beautiful old hotel - not modern but very nice. Marble bathrooms, nice products, very nice/clean linens with feather pillows. Elegant, with a small shopping arcade on lower level - very 40's 'town.'
Reviewed by traveler from Stamford, Connecticut on May 30, 2006 |
| Great Location Downtown |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Staff was very cordial and helpful. Upon arrival Registration upgraded our Studio room to a Standard double room at no additional charge. Many thanks. Lobby area was very pleasant and comfortable for meeting our guests who were also staying here.
Reviewed by traveler from Uniontown, Ohio on May 28, 2006 |
| Great Hotel! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Chose this hotel simply because of the pictures of the lobby, and it was beautiful-they have done a spectacular job in restoring it. The room we had was also beautiful, as well as quiet and spotless. Staff were very friendly and helpful. Great location. Would definately stay there again.
Reviewed by traveler from Minneapolis on May 24, 2006 |
| Great Location |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel is located near the financial district and walking distance to theatres and great restaraunts.
Reviewed by traveler from Highland Park, IL on May 24, 2006 |
| Fair location in the south loop |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| Good old hotel with a really small room. In my opinion, rate was high due the size of it. Great location for Millenium park visitors and if you will use the subway to get into O'Hare Airport. You better be prepared for walking to get into the water tower section of Michigan Avenue.
Reviewed by traveler from Mexico City, MX on May 17, 2006 |
| Fabulous |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Great location. Will definately stay there again!
Reviewed by traveler from Ann Arbor, MI on May 17, 2006 |
| Nice Hotel, Good Location |
Overall: 4 |
Service
4 |
Condition
3 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Hotel was nice although it could use some freshing up. Very quiet. Close to train stations.
Reviewed by traveler from Detroit, MI on May 17, 2006 |
| Great Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Service was wonderful. Everyone was eager to please and answer questions about travel, dining suggestions, etc. After a minor unpleasant experience with one of the hotel's retailers the manager went out of his way to apologize and make it up to us. Overall, it was a very positive and enjoyable trip.
Reviewed by traveler from Deltona Fl on May 10, 2006 |
| Great spot for a nap! |
Overall: 4 |
Service
3 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The hotel itself was beautiful and in a good location. Rooms were small, but the beds were worth it. I travel quite a bit for business and I believe this was the most comfortable hotel bed I've ever had. I'd go back just for a nap!
Reviewed by traveler from Minneapolis on May 10, 2006 |
| Great value |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We enjoyed the location of the hotel as it was so close to the Oriental theater where Wicked is showing, as well as close to Marshall Fields and many other shops. The price was much better than hotels along the Magnificient Mile.
Reviewed by traveler on May 10, 2006 |
| Perfect location for theatre goers |
Overall: 4 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
3 |
Recommend
Yes |
| My daughters and I stayed in the Palmer House Hilton over spring break in order to see two shows in the theatre district. The hotel is close to the theatres, also shopping and dining. We did have a problem with a very noisy party in the next room at 4:00 am; but the hotel staff sent security to their room immediately after I called them with the complaint. Be aware that the walls have absolutely no sound insulation in them at all! Room itself was comfortable and clean. A little pricey but it is downtown Chicago. Treat yourself to a stay~!
Reviewed by traveler from Indianapolis on April 29, 2006 |
| Chicago's Historical Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The Palmer House is a thing of beauty. Be sure to take a look at the ballrooms and meeting rooms.
Reviewed by traveler from Gloversville, NY on April 26, 2006 |
| Historic and lovely |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This is a wonderful, historic hotel. The hotel is excellently situated in the Loop, and has very easy access to the subway and redline. The bathroom is a little small, but the bed is very comfortable. The concierge is great, but make sure you check the times on the handouts they give you, they recommended a couple of restaurants that are closed on Saturday and Sunday.
Reviewed by traveler from Ann Arbor, MI on April 19, 2006 |
| Great hotel! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The Palmer House Hilton is a great hotel at a great price! I couldn't ask for a better location, we were close to everything that's worth seeing in Chicago. The hotel staff was great and always willing to help.
Reviewed by traveler from CT on April 19, 2006 |
| Customer Service at it's Best |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The hotel is extremely clean. The customer service is exemplary. Check-in and check-out a breeze. Restrauants friendly and accomadating.
Reviewed by traveler from Canton, IL on April 19, 2006 |
| A true Chicago jem |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| It always gives me goosebumps to enter the lobby of the Palmer House via the escalator. I feel transported in time. Check in was painless and we were pleasantly greeted. Housekeepping was excellent when we needed immediate attention. Our room was comfortable and very clean. My only criticism is the bathroom should have more shelves. Overall, an excellent experience.
Reviewed by traveler from Northlake, IL on April 18, 2006 |
| Quality Estabnlished Hotel |
Overall: 5 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| They don't build them like this anymore...
Reviewed by traveler from Miamisburg, Ohio on April 5, 2006 |
| Very Impressed |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Excellent hotel. Service was great. Beautiful building. Located very close to great shopping and dining. Parking is nearby and affordable. Room was a bit small. Would definitely stay here again.
Reviewed by traveler on March 29, 2006 |
| Not impressed |
Overall: 3 |
Service
3 |
Condition
5 |
Cleanliness
4 |
Comfort
2 |
Recommend
No |
| I thought the room was extremely small. The lobby gives a false impression that you expect the rooms to be large and elegant as well and they were not. It was like staying in a closet especially when you went to the bathroom.
Reviewed by traveler from Decatur, IL on March 24, 2006 |
| Great place to stay when visiting Chicago |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Wonderful accomodations - great location. The inhouse restuarant, The Big Downtown, had delicious entrees. Walking distance to Magnificent Mile shopping. Also a nice walk to Shedd Acquarium, Adler Planetarium, and the History Museum. Easy access to Union Station and the 'L'. Will definitely state here again.
Reviewed by traveler from Wenona, IL on March 24, 2006 |
| Ok Hotel |
Overall: 3 |
Service
3 |
Condition
3 |
Cleanliness
3 |
Comfort
3 |
Recommend
Yes |
| Good location... close to everything.
Reviewed by traveler from Lisbon, Portugal on March 24, 2006 |
| Great location downtown chicago |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We found most activities we were interested in were within walking distance to hotel
Reviewed by traveler from Kansas City on March 15, 2006 |
| The best on Christmas Eve! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| After reading the reviews, we were a little bit afraid of getting an old, dirty and small room. But we arrived on Christmas eve and were very surprised to get an upgrade (without asking, probably because there weren't a lot of businessmen between Christmas and New Year) to the "Executive Level": we got a beautiful, huge room on the 22nd floor. We received free breakfast as well as free drinks during the whole day and some snacks between 5:00 and 7:00 pm. The service was extremely! We tried out the restaurant "French Quarter", wich was ok, but not worth its price. And of course there's the breathtaking lobby! We'll defintely go back there (and especially between Christmas and New Year!)
Reviewed by traveler from Belgium on February 26, 2006 |
| Convienently located..... |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| Hotel location was very central, easy to utilize public transportation. Rooms on the small side, but very clean. Staff was very friendly, concierge informational about local flavor. Great restaurants in the vicinity, and I strongly suggest a Chicago city card and a two day transportation pass if there for a weekend. Adult beverages in hotel bar are on the spendy side, I'd out source other drinking establishments. Beef and Brandy's great place for breakfast, right outside hotel doors and Millers Pub is very interesting. Enjoyed trip.
Reviewed by traveler from Kansas City on February 21, 2006 |
| Historic building with modern updates |
Overall: 5 |
Service
5 |
Condition
4 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| Room not large but clean; good bargain for the money, esp. with what Chicago hotel prices can be. Very convenient to lots of places; bus, el easy access. Staff was courteous and efficient. Would definitely stay here again
Reviewed by traveler from Madison, WI on January 18, 2006 |
| Great place to stay...most comfortable hotel bed I've ever slept in! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| The staff was great. The consierge got us a reservation at a great restaurant at the last minute. The bed was even more comfortable than my bed at home...a great place to stay, even though the room was a little small.
Reviewed by traveler on January 17, 2006 |
| Great place to stay |
Overall: 4 |
Service
3 |
Condition
4 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The hotel was extremely nice and well furnished.
Reviewed by traveler from Rochester, MN on January 16, 2006 |
| Chicago's Elegant Hotel |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| We spent a weekend in Chicago at the Palmer House. It's a wonderful location, we walked to shopping, concerts, dinner. The lobby was beautiful with a huge Christmas tree. Our room was fine, a bit small as we expected, but nicely decorated and clean. We ate dinner at the Trader Vics restaurant in the hotel, very good food, and a nice quiet atmosphere, which we liked. We found out the restaurant is closing soon and they will be remodeling the hotel and turning it into shops and condos! What a disapointment, since we would definitely go back if it was available.
Reviewed by traveler from Minneapolis, MN on January 11, 2006 |
| Nice Hotel, Good location |
Overall: 4 |
Service
4 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| The Palmer House Hilton was a very nice hotel in a good location in Chicago, right near the Art Institute and close to the El for easy transportation.
Reviewed by traveler on January 11, 2006 |
| Great location for theatre/dining options |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| We stayed here the evening after the theatre. We would return to same hotel in future. Also close proximity to Mellenium park.
Reviewed by traveler from Madison,Wi on January 7, 2006 |
| Good Experience |
Overall: 4 |
Service
4 |
Condition
4 |
Cleanliness
4 |
Comfort
4 |
Recommend
Yes |
| Hotel rooms worked very well for a family of 5.
Reviewed by traveler on January 4, 2006 |
| Great accomodations! |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| This was my second stay at the Palmer House and I'll definitely try to stay at the Palmer House Hilton again in the future. The staff is always friendly and accomodating, and the rooms are more than comfortable. Plus, the hotel is centrally located within the city and close to many entertainment attractions, stores, and restaurants. We can't wait to go back for another visit!
Reviewed by traveler from West Valley City, UT on January 4, 2006 |
| Chicago's Finest |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
5 |
Recommend
Yes |
| I was not expecting for the Palmer House Hilton to be as nice as it was. Beautiful in all aspects and conveniently located to well known sites in Chicago. Would definelty stay there again!
Reviewed by traveler from San Antonio, TX on January 4, 2006 |
| Great Hotel |
Overall: 5 |
Service
5 |
Condition
5 |
Cleanliness
5 |
Comfort
4 |
Recommend
Yes |
| We stayed at the Palmer House to do our Christmas shopping in Chicago. I was extremely satisfied with the hotel and the service. It was decorated beautifully for Christmas. Close to the big Marshall Fields and many shops. A short cab ride ($10) to the Magnificent Mile. Would definately rstay here again!
Reviewed by traveler from Grosse Pointe, MI on December 16, 2005 |
| Overcharged Services |
Overall: 2 |
Service
1 |
Condition
4 |
Cleanliness
5 |
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