The staff at the hotel was very pleasant and courteous. Check-in was efficient. The hotel is well maintained and the rooms are very clean. The rooms are equipped with DVD players which are also USB compatible so you can play your own movies through a memory stick. They have a library of free DVD's that you can sign out and watch at no cost. This was a nice touch. Underground heated parking is very nice particularly in the winter. Restaurant prices are reasonable for a resort town.

I would recommend this resort to any and all families who enjoy swimming, waterslides, and just plain fun. The indoor playground is fabulous and the waterslides were great! We always rent a one bedroom condo and have always found great rates on Expedia and from searching on our own. The condos can be chilly, but the fireplace is a great way to get warm after your winter adventures. We will come back again and again. The condo we usually rent backs on the wooded area behind the resort and is great for privacy. We have always met nice people on our little holiday and have found the resort to be friendly, quiet and a nice get away.

This resort is fairly new and everything is very clean. We had a spectacular view of the three sisters mountains from our deck. The kitchen is well stocked. The room was very clean. Nothing fancy but really great. Love that every room had a deck and a bbq. Loved it so much had an extra night. I highly recommend this resort. Will definitely be back. It was our anniversary and we mentioned that at the desk and they put a bottle of champagne in our room while we were out. Nice touch.

We (a family of 4 with two children 8 and 5) stayed in the resort on 7/26 and 7/27 in one bedroom with den. I am glad I made such decision though there's not too much review about this resort. Here's the pros and cons that I'd like to share. Pros - 1. New Condo with kitchen and laundry room 2. A sepearte bedroom (den) with bunk bed for kids 3. Very quite and comfortable to stay 4. Secured indoor parking garage Cons - 1. Location - it's about 20 minutes away from Banff Downtown 2. Only one small snack shop attached to gas station 3. Bring your own seasons - there's no cooking oil, salt, and pepper, etc. 4. Bring your own laundry detergents - they only supply one small box of Tide 5. No swimming pool. Only Hot SPA. Should you need a quality stay without caring too much about the location and convenience, it's a great place to stay. Kids loved the resort.

This resort is new and has all high end finishing and appliances. It was a little difficult learning how to use some of the high end products. Our biggest concern was the checkin process. We arrived at 6pm and all the doors were locked and the office was closed. The booking process should make it very clear that the office closes at 5pm and give contact numbers for staff to provide keys.

New resort close to the helicopter launch deck but sound from aircraft was not a concern. Very nice suite - lovely kitchen, bathroom, bedroom and living room. Gas fireplace and BBQ on deck were lovely touches. Overall this was a great resort and the value was excellent even though we travelled at high season. You can walk downtown but give yourself at least 15 minutes. There is a Vietanmese restaurant at the resort right next door. The only drawback to this resort is its housekeeping - terrible. I realize it's hard to keep a unit in top shape when people are cooking in the suite and stay for extended periods. However, if the owners want to keep their facility and the suite features in good condition, there needs to be moe time and attention spent on cleaning and detailing. There was hair in the bathroom and lots of crumbs in corners. All the furniture, lamps and blinds needed dusting. Cleaning staff didn't leave an extra roll of toilet paper or kleenex forcing us to call front desk to ask for supplies. Our unit was far from dirty because we were hardly there but the one day we had housekeeping no one mopped the bathroom or kitchen floors and no one vacummed or dusted. We had a broom and dust pan but it was too dirty to use. The poor housekeeping puts alot of pressure on other staff who work reception and after hours maintenance staff who had to bring towels and supplies to our room in the evening. Otherwise this is a great facility - just bring your own duster.

We stayed in condo 143...very beautiful..lots of room for 4 adults and 2 children...beautiful people to deal with..very cordial and obliging...your pool and kiddies water areas are awesome...I will spread a good word on your resort...all the way to Mount Pearl/St. John's, NL...already my daughter is planning a friends/children weekend...thank you so much people at Grande Rockies Resort!