I booked my reservation online, sight unseen, as a surprise to my husband for his birthday. I knew from reviews that the neighborhood was bad and was relieved to find that, as others had said, the resort was truly like another world. As we entered the front door, peaceful music played and a very calm and friendly Travis greeted us and showed us around the resort and to our room. The room was great & the hot tub was just what the doctor ordered. The next morning, the entire atmosphere of the resort had transformed as tranquil Travis had been replaced by a woman with a loud, piercing voice who had a clutch of female friends around her at the front desk (sadly, I think she may be the owner). We went to Palm Springs for the day and when we returned at 3:45 in the afternoon, we discovered our room had not been cleaned, towels had not been replaced. When we brought it to the attention of this woman, she told us she had forgotten to have it cleaned and it would not be since the maid was leaving in 15 minutes. She made no apologies and no offer to make it right. I find her oversight to be a sign of incomptence; there were only 2 other rooms booked the night before. We were relieved when Travis came on shift that evening and the resort once again became peaceful. We had massages on sight (definitely ask for David!) that evening and Travis made sure we got robes and clean towels. Take advantage of the in-room fridge & fill it with snacks and drinks from home.