My family couldnt have been more happy at this resort. Appealing to the eye, comfortable, staff was more than accomodating and super friendly. We were pleasantly surprised and that made for a relaxing stay! The resort was changing carpets in the marjority of the rooms and went above and beyond to be sure we werent inconvienced in any way. Very nice!! Free breakfast in the morning was heaven (full service) and complimentary drinks in the evening made for a perfect slow down while checking out the sunset.

I see what everyone was talking about when they said that this Hyatt did not live up to the same standards as the Hyatts in the States however that was not the biggest issue that I had with the hotel. I did not expect the same luxuries but since the standards are different, I did not understand why I was being charged a $20 resort fee for every night. Also, I did not like that the front desk closed at 11pm every night. We had to catch an early morning flight in San Juan and had to be out early in the morning. This seemed to be inconvenient because they did not want to return my incidentals deposit early. The parking was a bit confusing to be also. Some members were allowed to park in a lot in front of the hotel while others parked in a lot further away. I am not sure what the criteria is for each parking lot but on our last day they put a warning sticker on our car for parking in the wrong lot, which we weren't informed of upon check in. As I said earlier, the actual hotel was not the issue, I had problems with the hidden fees. There were nice views and the pool was nice. The staff was friendly. I do not think I would stay here again because of the lack of amenities (while they still charge a resort fee) and the distance to San Juan.