We had an excellent stay. Our "standard" room had a comfortable king bed, large flat screen TV, separate lounge/desk area, view of the volcano and a nicely appointed bathroom. It was immaculate. The hot springs are heavenly. I mean that literally -- some guide book referred to the springs as a suitable set for the Garden of Eden. They are. Too hard to describe with words; suffice to say that it was the most tropically beautiful resort that I've seen or seen pictures of. Magnificent. We didn't eat at the resort as we heard it wasn't nearly as good as the prices would suggest. Frankly, Costa Rica is not a country known for great food, so one shouldn't go there expecting particularly impressive culinary experiences. Don't get me wrong; the country is stunning and well-worth a visit, just not for the food. Anyhow, we ate in town for 1/4 to 1/2 the hotel prices and were pleased with our decision to do so. 99% of the staff were fantastic. The only reason I leave off 1% is that a few times staff didn't smile when assisting us. I fully acknowledge that this is a small, nit-picky thing, but I think that in an expensive luxury resort, service should always come with a smile. I don't want to feel like anyone is doing me a favor by helping me out -- we paid a lot of money for the service. This one thing hardly put a damper on our vacation, but for the few moments that we had these interactions, we were made to feel slightly uncomfortable.