Difficult to find fault. We had a 4th floor room overlooking the sea, more than adequate. No road noise, just the sea sounds. There were no tea making facilities, but we asked and they were provided without fuss or charge. The fridge was useful. Pools and spa were great. The food and service was very good, although the hotel restaurant had little ambience, just a big and impersonal open space, typical of modern resort hotels. There are loads of good restaurants within a 10 minute walk. Although it is a mile or two from the centre of Funchal, the bus service is very frequent, and we found the bus system in Funchal and elsewhere pretty good and good value. No need to hire a car for the duration of the stay, maybe odd days when visiting remote parts of the island. The hotel tourist office was helpful in arranging a couple of tours. Not the cheapest available, but they were very good indeed. You get what you pay for. I deliberately left my lap top at home, but an urgent need to use e-mail arose. I was able to get internet access for a small fee, again no hassle involved. We plan to return to the hotel next year.