The Homestead, A KSL Luxury Resort

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1766 Homestead Drive, Hot Springs, VA
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Located 5 miles from Jefferson Pools' healing waters, in the quiet town of Hot Springs, The Homestead's colonial-style buildings and lush, landscaped grounds offer activities for the entire family. read more
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We have traveled to many resorts big and small but The Homestead is not all its cracked up to be, especially since it is featured as a premeire property in many travel magazines. One of the biggest problems is the food, sub-standard at best. What we found laughable was while the suggested attire was semi-formal the servers attire was casual with the exception of the main dining room. The other dinning options were very disappointing from the food to the service most notable The Casino. The server was extremely unprofessional, under trained and just basically rude. Serving "101" even includes showing the patron the bottle of wine and pouring a taste before pouring a glass. Lack of training, who knows but lets not forget this is a 4.5 star resort or at least that is what they want you to think because that is why you are paying such high prices. Overall the staff was wonderful which was a relief. This resort has a long way to go before we would recommend it to anyone. There are other off site places to dine and well worth the short car ride away . Its a shame that this historic landmark can not live up to its name. The best part of our trip was a visit to "Johns Steak House" this is an offsite restaurant that is worthy of 5 stars. The food, atmosphere and customer service was top notch. We would travel to the town of Hot Springs just to dine at Johns. The Homestead could learn alot from this establishment as far as service, food and hospitality. Overall, stay in the area at a Bed and Breakfast and forget the over hyped Homestead and make reservations at Johns Steakhouse for a fabulous dinner. All the other area attractions are also accessible without having to stay at the overrated Homestead. Great town, not so great resort.
3
Jan 18th, 2007