Black Swan Inn, an Ascend Collection Hotel

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435 Laurel St, Lee, MA 01238
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Situated near the beach in the city center, this hotel is close to Prime Outlets Lee and Shakespeare and Company. Area attractions also include Tanglewood and Naumkeag. read more
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I specifically booked this hotel because it advertised a sauna, I work at a local ski resort, Jiminy Peak, and I wanted to soak in a hot tub after my shift and the next morning before reporting in. I was told that the suana was out of order, i could have stayed much closer to the resort otherwise. They did allow me to check in early, and I asked if there was a king bed available as I was booked into a single, they just told me I was booked in a single, no effort to try and upgrade me. I have been to Hyatt's and Hiltons in New Orleans, Newport, and other places and have been cheerfully upgraded when there were openings. I noted that the parking lot wasn't that full the next morning, I feel that they could have given me the King room and with a waterview, but didn't even bother. Their loss, I will be staying in the area every weekend until late March, but I will seek out other establishments.
Dec 19th, 2007