The Shang-ri La brand excels on providing the best hotel service in the world and the Mactan Resort & Spa represents that statement very well. From the check in to the check out, everything was perfect! We are greeted without hesitation at the door, our bags are tagged and grouped for delivery to our room. We are given fresh juice at the Front Desk and are greeted with a smile and a hello by every employee that we pass by. Rooms are very nice, clean, and very well maintained considering the hotel isn't that new. The bathrooms are big (our tub looked slightly old and dirty, even though it wasn't) and there are speakers in the bathroom, so that you can hear the TV or set up mood music. There is so much to do in the resort besides the typical swimming, waterslides, and sunbathing. The resort is on the beach, with the ocean there for swimming (it was a bit rocky for walking in) and lots of beach chairs. The service was a bit slow on the beach because there were no flags or ways to notify the servers that you needed them. There were always enough beach and pool chairs available even though the resort was busy. It never felt over crowded. There is also a 6- hole pitch and putt golf course (if you don't mind sharing, I recommend paying for 1 set of clubs and sharing to save money), water basketball, volleyball, giant chess, a Time Zone, badminton, computer room, X-Box to play with, Adventure Zone (place to drop off your kids with a ball room, arts and crafts, etc), 3 or 4 restaurants and much more. I would recommend this place for families or couples. The spa is supposedly world reknown, but the prices were beyond even US prices, so I didn't have a chance to try it. It was so relaxing and I will definitely return to this place!

We order 2 chocalate milk for kids at their main restaruant(only one 24 hours restaurant).It can't count chocalate milk, it is a very strong suger chocalate with water - disgusting. None of my kids can drink it,even me. But kids like their supegattes. This place has many good views and swiming pools. Kids like to play slices(so quick but suddenly stop at the end) at the pool. I feel its really cool not danger for over 3 years old kids. We had BBQ dinner at their onion beach($890 per person in philipine dollars). All you can eat dinner with very good singer(he sing American country musics). They have very good beef and puff, but not coming too late. Otherwise you have no chance to eat, they won't serve it more.If you come earlier before 7PM, it count valuable.Later I change to crimson resort, the room is more moden than plantation resort, but not much fun for kids.So I recommend to stay at Plantation resort if you bring kids.They have more interesting things can do at Aqu-sport center. The way from airport to Plantation resort, all you see is poor houses.You might feel unsafe if you leave resort. But we move to crimson resort and take free shuttle to SM mall, I see different view.SM is very huge and moden mall. I think mall is in city, so around the mall is moden. Around the resort is suburban area,you even can see some cows and goats aside the road.