We had a wonderful weekend stay at the Biltmore, and it truly is a very classy and historically interesting resort. We were charged twice for the resort fee, which is $28 per day. The resort fee was included in our total cost at the time of booking through Expedia, but when we checked in, they assessed the $28 fee again. When I told the front desk attendant that I'd already paid it through Expedia, she said that it was not paid in advance and that it must have been Expedia's fees. However, I called Expedia when I returned home and they assured me it was the resort fee that I had paid, and they helped me get it taken care of. Also, we had to call the front desk because they charged our poolside drinks to my credit card, rather than using the $50 resort credit we'd already paid for at the time of booking. Be prepared to spend an extra $12 per day for parking ($25 if by valet) and be aware that all food and drinks at the resort are overpriced. But aside from these issues, our stay was wonderful and we'd definitely do it again.

We have stayed at numerous 4-5 star resorts in Scottsdale/Phoenix area and the Phoenician never disappoints. Their pools are fabulous as they offer "noodles" to relax on. The resort grounds are impeccably manicured and the views are great. The resort also backs up to Camelback Mtn. where you can hike and they have a dessert garden you can walk through. If you are a spa connoisseur, the spa area is much to be desired. It's a bit smaller than some of the other spas in the area and the services(I've had massages/body treatments done) are just ok. But, they have a lot of activities they offer on the resort such as: golf, croquet, lawn bowling, tennis, basketball just to name a few. They also have a cute cafe on site that offers coffee, breakfast/lunch and sweet treats. Great for folks who have a sweet tooth like myself! The food at the resort is good albeit expensive. However, the resort is nearby to many great restaurants in the area. The resort is also not far from other attractions such as the Phoenix Zoo or Desert Botanical Garden (about 15 minutes drive). We stayed in a Grand Deluxe Room which is larger than the standard rooms and offers a larger veranda (at least the one we stayed in did). All in all, great stay and will definitely be back again!!

This resort is for you if you enjoy a relaxed atmosphere with lots of natural wildlife and vegitation. I would rate this a four star resort. This resort is on the outskirts of Phoenix so if you want to do anything downtown, that 45min drive away. This resort is 25 years old so the resort and the area are mature not old like so reviews claim. The only complain I can agree with from other reviews is the main dining area is not a fine dining experience as the resort claims. Overall an excellent resort with great golfing and an excellent spa. Would definitely go back.

We stayed 6 nights at the resort and hated to leave. There isn't a negative comment I can say about this resort. Every employee was friendly and helpful.The food, room and pool were great. You can rent and return your car at the resort and pay for a ride to and from the airport. Much easier than taking buses to the lots. We're going back at least once a year from now on. Loved it.

Although we were on the "quiet floor" (4th floor), the noise was frustrating-(The noise of the elevator, conversations from the ground level, and loud late night noise from an outdoor party tent on the opposite side of the resort). It was not conducive to an early night or sleeping in. The bathroom had only has one sink, and the closet door would not stay on the track. Their was an unexpected additional resort fee to cover in-room coffee and bottled water. The surrounding shops were quaint, but don't walk to far from hotel-the atmosphere quickly changes. This was not what I expected from a resort hotel.

This is a great low key resort near Old Town Scottsdale. Very convenient location. I have stayed here many times on my visits to AZ. This trip it was too cold to take advantage of the pool area but on past visits it's great to get a cabana. The gym is perfect, good equipment. The staff throughout the resort was extremely friendly and made you feel welcome. I had my Yorkie with me and the hotel is pet friendly. That made an even bigger difference.

I booked a night to celebrate my husband's birthday and our anniversary, which are 2 days apart. We are relatively local, so a night at a nice Scottsdale resort was just a mini-escape. I was expecting a well appointed room with all of the comforts we wouldn't have at home. Instead, we found the place to be old and out-dated. TVs were the old boxy kind and one of the remotes didn't work. In the bedroom the TV is off in the corner and difficult to see from the bed. The bathtub is a standard bath but old and rusty - we have a nice big garden tub at home. There used to be a private hot tub on a private back patio at the resort, but the tub was empty and the door dead-bolted because of some new law. The grounds were nice, but eerily empty - nobody in the pool, so we didn't know if we could use the discounts and free appetizer that were supposed to come with the resort fee. Which reminds me, they will charge $15 per night plus tax on top of what you already paid on this website as a resort fee. The internet access is free, but wired. The room smelled faintly of pesticide. I will say that the bed sagged in the middle, but there was a nice plush pillowy mattress topper that made it pretty comfortable. And the staff was very friendly, if a bit scarce. There is a Trader Joe's right next to the resort grounds, so you can get a bottle of wine and make the most of the situation. Overall, I wanted a little more posh for my money, which I would have gotten if I had booked the other hotel I had considered. The reason I chose this one is because it was $20 cheaper, but that was eaten up in resort fees anyway AND we didn't get a free breakfast.

I often travel to Scottsdale but this was my first visit to the Princess. It's a true resort, fairly self-contained, and in better repair than a more famous "country club" resort over on East Camelback. The staff is friendly, and the accomodations as nice as or nicer than any other Scottsdale resort. It's expensive...but DUH it's a resort and charges resort prices. My only complaints were that housekeeping was slow in making up my room one day and that the "business center" was an abysmally small, under-airconditioned tomb. Aside from those faux pas, whether it was breakfast in the LV Bistro (with Tim the waiter, who was one of the nicest resort employees I've met in my travels) or dinner at The Grill at the TPC course next door (with complimentary transportation to and from the restaurant), my experience was excellent. If you're willing to bear the costs of a resort, you'll like the Princess alot.

My older sister and I came to Hyatt Regency Scottsdale Resort and Spa for a much needed break and short vacation. It truly was more than what we expected. The resort was clean, the staff was friendly, there is enough activites to keep you busy on the resort or transportation to take you to local shopping. The Avania Spa is wonderful ! We had a great time and would like to just say thanks for everything and for running such a well oiled machine. We will be back and I have referred many of my friends to your resort since we got back yesterday. I loved it, thanks again.

The Papago Inn was a genuinely nice surprise. I surprised my husband with a weekend "home" for his 40th. The goal here was to be close to our old watering hole (Papago Brewery) and our old neighborhood. I figured - out of convenience - great! we can walk to and from the places where our friends will be and not have to worry about driving. Once we checked in and checked the place out, we were amused and very happy with the little sleeper resort that we had always passed in the past without even knowing what was inside. This place was swank in it's time - we speculated that at the time the resort was built, you could probably darn near see clear to the Papago Buttes. The ghost of swankness still lingers, a gen x-er's delight, this place is just fine. The room could probably go a bit more boutique with minimal changes, but the bed was comfy, room well kept and the staff was very busy, but had plenty of time to take care of our needs. The diner is great at breakfast - I do not think it serves lunch as the advertisement lists. We never made it to the lounge, but the husband peeked through the gate on the door at 8:00 am and reported that they had assured all of it's early 70's glory had remained in tact. Beautiful! I hope the Papago Inn stays just as it is, not pretending to be the modern resorts of Scottsdale and providing exactly what is needed for a solidly good stay.

This resort is a fantastic destination for a holiday. It is perfectly located - 5 minutes to Old Town Scottsdale, 2 minutes to Fashion Square, the Waterfront and restaurants. It's so easy to get around! We stayed in a huge room with 2 queen beds, bathroom with tub, and a patio overlooking the pool. Spectacular! Rooms (and resort) were consistently clean as was the pool. The fitness center had new equipment...treadmills, elliptical machines, squash court, weights, fitness machines, steam room, massage rooms. The staff of the hotel were so friendly, polite, and helpful. This is a beautiful resort, perfectly located to all must-see sights. Will definitely stay here again.

The Buttes is an older but well maintained resort in Tempe. Easy access to shopping, resturants, and entertainment venues. Right next to Diablo stadium where Angels have spring training. Stayed a week without any problems. Room was ready and very clean. The housekeeping staff was very efficient and professional. Did not eat at resort resturants this trip but have dined before at Top of The Rock when I lived in Az. It has very good cuisine and an incredible view from the hill top location. My only complaint is the absurd practice of charging $10.00 per day parking fee for your car. Come on Marriott you gotta be kidding. The price you get and you want to gig guests for parking their car! It is not even valet or even covered . If you can score a good unpublished rate this is still a great value resort.

This is the 15th time I've been to Scottsdale, and have stayed at many, many resorts. This is by far, the best. The service is superb. Jordan greeted us, showed us to our casita, and was very interesting to talk to. Jose did poolside service and couldn't have been more attentive and wonderful to talk to. The front desk check in was quick, and accomodating. All the perks of a 5 star resort-trust me. You feel pampered every minute you are there. Of course, just as 95% of the resorts in Arizona, there is a nightly resort fee, I'm used to it. As long as one knows, just accept it. This place is worth it! The only thing I noticed that other resorts have held back on is, at the Royal Palms, the gardeners and the leaf blowers started at about 7:30am. --a little too early to wake patrons. Other resorts I"ve noticed started no earlier than 9am. The grounds are superb.

We stayed during the summer and got an extremely good rate, so thought we'd try it out, having stayed in other Scottsdale resorts before but not here. The hotel is in a great location. Staff is very friendly and helpful. The rooms were extremely clean and comfortable, but this hotel is older, and shows signs of wear. Trim on doors is scuffed and worn, decor in rooms is dark and not up to date, no quality in products or sense of style was used when decorating these rooms. We generally always stay in a four star resort when traveling out of town to Tucson, Palm Springs, San Diego, or Phoenix, and this is hotel should by no means be listed in that category, a three star is really what you're looking at. It is a good price for a three star hotel and the staff including the great guys at the Valet parking makes it a very nice stay. So if you want a clean hotel room with nice people in a great location, this is a great place, if you are expecting a resort experience, with higher end expectations, don't stay here.

My wife and I stayed at the Carefree resort and Villas from 9/15-9/22. The resort itself is north of Scottsdale, and a fair bit of a drive from Phoenix. Not too much trouble, though, and very easy to get to. We checked in fairly early, no hassle, and were asked whether we wanted a pool view or a mountain view. We figured the mountain view might be nice. It was a good choice. The resort looked absolutely fantastic. Tons of Cactus and desert flora everywhere. We didn't get near enough time during the week to tour the grounds, although if we went back there we would (it's a 54 acre property). We stayed in the main building, which had close parking, a gift shop, an internet lounge, a bar, a pool, and a restaurant. Pretty much all you need. Being that the resort is north of Phoenix, it makes for a good jumping off point for trips to Sedona and the Grand Canyon, as well as back into Phoenix. The staff there were helpful, towels were supplied plentifully at the pool, there were about 6 umbrellas by the pool to protect from the sun. Cleaning staff were quick, and we always had new towels. Free Wireless internet throughout the resort was a nice touch. Only negative was the all the resort rooms were 2 queens instead of 1 king. The resort was quite quiet at this time of year. We were not charged the resort fee (don't know if it was included in the expedia package). We would definitely return.

This resort was absolutely gorgeous with stellar facilities. The location is outside of Phoenix, on a secluded site nestled among the mountains. The building was aesthetically beautiful, with a grand staircase in the lobby leading to four outside pools and several hot tubs. The outdoor furniture is very comfortable and posh, with ample lounge chairs and umbrellas. There are several restaurants from which to choose. I ate at two, both were delicious. The poolside fire pit is a nice touch. I spent a day in the spa, and those amenities were just as grand. (Caveat to following comments- the spa staff was excellent, and I had one of the best messages of my life). Unfortunately the quality of the staff was the antithesis of that of the physical resort. When I called, prior to arriving, to inquire about a taxi or shuttle, and the resort's proximity to Phoenix attractions, I was told to "Google it". Honestly! When I told her that this response shocked me, she replied that "we are actually not allowed to give out that information". When I asked to speak with the manger, my line became disconnected. When I called back and asked to speak to the manager, she indicated that there was no such policy about limiting that information, and was more helpful. So I was blatantly lied to... My room was not ready when I arrived, and I was told they would call me when it became ready, and my suitcase would be delivered. Four hours later, I checked back in to find that the room "Of course is ready". When I got to the room- guess what- no suitcase. The night before my departure I called the front desk to request email of my receipt for a speedy departure the next morning (I gave my credit card check in at arrival). The $5 a day rebate (green initiative for declining cleaning & linen/towel service) was not applied to my bill and the staff member did know how to apply it, or in her words "did not think that was possible". When I asked to speak to her manager, she said there was none, that there was absolutely no one else on duty but her. Funny thing, when I immediately called back (after being on hold for several minutes) another, more capable staff answered my call. Second bold-face lie. Wow!

If you are looking for relaxation by the pool, this is not the resort to go to. The weekend we went (part of spring break unfortunately) was kids central at this resort. We tried going to the spa pool but the pool at the spa had no available chairs and also was shaded by trees. On a positive note: The food at Tuscany restaurant was excellent! the people at the resort were very friendly. :)

This is by far one of the most beautiful resorts I've ever stay at and when I say "RESORT" I mean this hotel is the true definition of the word. Besides the staff being one of the best in the world, the grounds and hotel facilities were maintained to perfection. If you love golf, tennis, poolside pleasure, dining, and shopping this resort has it all. I went for a romantic getaway and this hotel delivered, but if you have kids this resort can exceed your needs as well. I plan to return to this full service resort as soon as possible. :)

The hotel / resort was very nice. It was not over crowded. The staff was extremely pleasent and friendly. The room was great, they gave me an upgrade to a 1 bedroom, extremely nice of them. It had a full kitchen and dinning room. seperate bedroom. I did not use the spa facilities, because it's just not my thing, however they did look very good, nice, clean. Even though I was early in arriving, I was able to get my room. Again it was very nice of the resort to do so. I will stay again if I am in AZ again

I stayed at the Canyon Villas for business. My villa was very clean and very comfortable. The staff was knowledgeable and friendly. Only downside was no restaurant for villa location. A shuttle is available to the main resort. There are many restaurants in the surrounding area. I would definitely stay here again...for business and pleasure.