Fairmont Le Manoir Richelieu

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La Malbaie, QC G5A1X7
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This spa resort is in La Malbaie. read more
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Checked into the Fairmont Le Manoir earlier this week and was underwhelmed by the service - particularly at check in. First problem - seemingly ignored at the curb side, had to schlepp our own bags, only to discover that without the cart service, one is faced with a formidable set of stairs to climb (with luggage) to get to the reception desk. Next problem - only one person working a six-station reception desk and they were alternatively speaking on the phone or serving one client (slowly). Moreover this person was working only the gold club - so we waited, and waited (with several others) - close to 25 minutes just to check in, only to be told when our turn arrived that others behind us would receive priority. We finally had to seek out the concierge to enquire how to check in and whether there might be another desk or employees. Not impressed. It seems as though the bigger the resort the more impersonal and inattentive the service - although this is certainly not the service that we've had at other Fairmont hotels - particularly Vancouver and Whistler.
Aug 4th, 2007