Overall the resort was very nice, especially for a family with children. The pools were beautiful and warm the the resort was well kept and clean. The food choices were limited to a buffet and a snack bar if you didn't stay for a minimum of three nights. Reservations at the other two restaurants were very hard to get. Customer service was not so good. We had quite a few small things come up that the staff was not too eager to rectify. For example, my friend's room was on the first floor facing the parking lot. Small children and car alarms don't mix during the middle of the night. After much complaining they offerend to switch her room. The safe and the TV in her room also had to be fixed/replaced. My room on the other hand was beautiful and had a great patio to look out on. It was after the first night though that I discovered the bed sheets my children had slept on were DIRTY! Although the sheets were changed promptly we also brought all of this to the attention of a manager and it took an hour of waiting for her to tell us the the supervisor who could do anything for us was not available. Not acceptable. Eventually we spoke to him and he promised us something for a future visit. What that something is I don't know. I guess we'll find out if we ever go back. With so many other beautiful places in Costa Rica, I don't know if we'll take him up on that.