We booked this hotel thinking we would live in a resort with low rise dwelling, based on what the website showed us. But we in for a rude shock when we discovered that a 11 storey building is where our rooms are. Anyways, the rooms are decent and well decored in Portugese style colors (yellow, white, green) and there is an old world charm about them. The 'resort' area (heavily publisized on the website) is a nice area with deck chairs and a really nice pool and sitting areas. Service, is poor - there was no coffee, tea, sugar satchets in our rooms and when we asked for them via phone the housekeeping guy told us it would cost us HKD 45!! I went to the reception to complain but the response was cold and impersonal.