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Carretera Chetumal-Puerto Juarez km 234, Tulum, QROO
Located between Playa del Carmen and Tulum, this Unlimited-Luxury®, family friendly resort is situated along a stretch of white-sand beach in the Riviera Maya. The hotel is close to the historic ruins of Tulum and Xel-Ha. Cancun International Airport is a 75-minute drive away. read more
Overall, our stay at the resort was very nice. We went as an extended family with grandparents and young children and were simply hoping to relax for a few days and to enjoy the pool, ocean, and weather. We got it, mostly. The dining opportunities were pretty good - there was enough of a selection at times that would work for us that it wasn't a problem. And the food was generally quite good. The staff were always very friendly and attentive and the facilities were very clean and well-kept. We did not watch any of the evening entertainment nor did we venture outside the resort. We WERE able to relax and enjoy ourselves. The jetted tub in our room was also very roomy and comfortable. Our main complaints were that we missed a lot of the housekeeping services because our son took 2 naps a day. They simply were not able to find a way to coordinate the housekeeping to get to us everyday while we were out of the room (why not during mealtimes?), which was a bummer. The other major problem had to do with the distance from the airport. We made last minute arrangements through the resort for transportation. They were extremely late picking us up and ignored the request for a car seat. We (foolishly) paid the round trip price up front and they left us stranded getting back to the airport. Since the resort contracts the transportation out and the person who coordinated it was conveniently absent, the staff at the resort was only able to call us another cab. We were out $120.
Mar 31st, 2007