Overall, our stay at the resort was very nice. We went as an extended family with grandparents and young children and were simply hoping to relax for a few days and to enjoy the pool, ocean, and weather. We got it, mostly. The dining opportunities were pretty good - there was enough of a selection at times that would work for us that it wasn't a problem. And the food was generally quite good. The staff were always very friendly and attentive and the facilities were very clean and well-kept. We did not watch any of the evening entertainment nor did we venture outside the resort. We WERE able to relax and enjoy ourselves. The jetted tub in our room was also very roomy and comfortable. Our main complaints were that we missed a lot of the housekeeping services because our son took 2 naps a day. They simply were not able to find a way to coordinate the housekeeping to get to us everyday while we were out of the room (why not during mealtimes?), which was a bummer. The other major problem had to do with the distance from the airport. We made last minute arrangements through the resort for transportation. They were extremely late picking us up and ignored the request for a car seat. We (foolishly) paid the round trip price up front and they left us stranded getting back to the airport. Since the resort contracts the transportation out and the person who coordinated it was conveniently absent, the staff at the resort was only able to call us another cab. We were out $120.

We had a fantastic time at Luv Tulum. The place has one of the best locations on the beach, pretty much in the middle. The beach itself is just magic. Staff at Luv Tulum were really helpful and tried to sort out any issues we had as quickly as possible. We stayed in one of the smaller rooms right on the beach, the view takes your breath away. We had the option of a larger cabana set back a bit but stayed in the smaller room for the location. Worth noting that this is an eco/cabana type set up so expect the odd power outage etc. If you must have your 5 star facilities then go to an all-in mega resort. Luv Tulum is more about the beautiful location and the quiet beach. I'd totally recommend Luv Tulum to others.

From the second you step on the property you feel at home.The staff including Amansalas Dogs are very welcoming giving you personal attention without being overwhelmed .Very relaxed atmosphere.Plenty to do and keep you occupied if you like , or just relax by the Sea side.Room and resort bring outside beauty in using all Raw material giving it a very Natural Balanced feeling.Very clean and comfortable.Food is excellent ,very healthy,nutricious and Delicious( if you are a foodie , you found your place)Very creative dishes.Looking forward to staying there again did not want to leave , it felt like home being at Amansala .From the location to the people very warm and inviting.Making you feel like part of the Amansala Family.A must to experience you will come back a different person.Magical Tulum will cast a Spell on you .

First of all, this is a cabana setting. If you're looking for turndown service and pillow mints, stay at one of the resorts! We stayed here for 6 days-March 7-13, 2012. We were looking for a comfortable, quiet, peaceful, low-key retreat and HPPP fit the bill perfectly! The beach is mostly private and in a small cove, but you can walk or drive a short distance to the wide-open beaches. The service is friendly and accomodating, they have electricity 24 hours (as you go further south this becomes trickier to find), and wireless internet. The basket of goodies delivered each morning supplied a cup of instant coffee, juice boxes, and a small snack. I'd suggest bringing a travel teapot or coffee press if you need a good cup of joe in the morning, but there are places (Mateo's) close by that serve good coffee and juices/smoothies. We also brought a cooler along as there is no refridgerator- there are two grocery stores near the main intersection in town which we made a daily trip to for ice, beer, lunches, etc. Lastly, Ignacio is a great host if perhaps a bit overzealous in his desire to promote his restaurant, provide tours, etc., but we did appreciate his advice, and he makes a great drink when you're relaxing on the beach!

I have been staying in the Tulum area and have stayed at many resorts/cabanas/hotels along the boca paila road. The Hemingway was a very nice eco chic place to stay. If someone is excepting a 5 star resort in the Tulum area, go else where. Electricity may be sporadic and hair dryers are highly frowned upon due to their high energy consumption. The beach is absolutely breath taking. If you're lucky, you can catch sight of nesting sea turtles. The breakfast, consisting of fresh fruit, fresh pastry, baguette, preserves, and a varying egg dish, along with coffee and freshly squeezed juice was perfect. Our Cabanna was situated towards the back of the property, thus, the sea breeze was not very easily felt and it was a little warm in the beginning part of the night. Unfortunately, it rained almost every day we were in the area and we had business to conduct so I was not able to get a complete feel of the resort other than breakfast and coming home for bed. My only complaint is that the wifi was nonexistent. I had read reviews earlier citing this complaint as well.. I, however, chose location over connectedness. There is an excellent restaurant across the street from The Hemmingway whose name escapes me but the food was excellent-- very mexican fushion-- The grilled fresh fish was perfection and the tomatoe/avacado/papaya gazpacho was to die for-- also-- the salad with black beans, chaya, carrots, and zucchini became my new personal favorite! A KM south down the road or so is La Zebra-- which offers free wifi for the traveler who needs to get their technology fix. I would and will be going back again.