I must say that before going on this trip to I was poised to be underwhelmed. All those reviewers who reported Universal as dirty, run by rude people, and just not chocking up to Disney, had me thinking my vacation was sure to be a disaster. Boy was I wrong. The Portofino Bay Hotel was a little slice of Italy. I cant say enough good things about Universal and the PBH. Everyone we encountered was happy to help us, from the concierge and bell men, to the cafÃ© wait staffs, the bartenders, the groundskeepers, the room maids. I felt pampered and appreciated every minute of my week-long stay. The grounds are incredible and it couldn't be easier taking the water taxi to City Walk. My kids (4 & 10) loved the parks, with US the favorite. We went to both parks twice and had the time of our lives. The people there are nice, friendly and helpful, not at all rude. Worth its weight in gold is the Express Pass you get as a guest of a Univeral Resort. It allows you to bypass the lines at the rides. My daughter and I rode The Mummy three times in a row within 20 minutes. I found both parks to be as clean as any other amusement park I've ever been to, if not a little cleaner. The food was fantastic, even at the parks (try Finnegans in NY!). But be prepared, meals aint cheap, especially at the BPH. All in all, staying at a Universal resort was the best family vacation we've ever had (and we've done Disney, which is nothing to sneeze at). We can't wait to go back! Bravo!
Apr 4th, 2002