Great place to stay for families planning to visit Universal or Wet n Wild. Check-in was easy, no timeshare pressure...but, some problems would arise. First of all, only one elevator was working....this was a 20 floor hotel! Next, as we checked in our room, I notice the air wasn't cooling. I called the front desk and the maintenance guy explained that in an unoccupied room the air was in efficiency mode. So, we proceeded to unpack ALL our luggage and ALL our groceries for the week. We had a horrible night, it was hot in the room. I called the front desk that morning before we left for the parks to notify the staff we still had a problem with the air. Upon our return, room still hot and maintenance had left a card stating they had fixed the air. Once again, I called the front desk....this time with a little less patience and tolerance of the situation. The staff quickly offered us another room. We moved from the 10th floor to the 7th floor... had a wonderful view of Wet n Wild Water Park and even a view of the Universal Studios nightly fireworks. The rest of my stay here was wonderful. The staff was very low key, which I like. They were only available when called. The rooms are exactly as pictured, but you either get a view of the parking lot or the waterpark & Universal Studios. We didn't use the pool or restaurant, but I did view them. They were clean and everything seem to be in order. Overall, my stay at Westgate Resort was wonderful.
Jul 21st, 2005