Got to hotel at 1am, front desk clerk pleasant but not knowledgeable about resort rooms or locations (facing pool/parking lot). Went to room she said was facing pool, was facing parking lot...2am now...3 sleepy kids. Fine, we need to get these kids to sleep. Walk into room, clean but you could tell it was well used. Squeeky doors, furniture showing its age, creaky stairs, ceiling fans wobbling and squeaking. Go into 2nd bedroom and can smell something foul. Open door to patio and found towel in bag full of vomit!! Uh, was this place cleaned or what? Threw towel in bag and threw it on the lawn. In the morning took our concerns to front desk, Director of Operations came out and spoke to my husband which was very nice. Never had another timeshare phone call after that or any problems with our room. Never got charged for incidentals either or the resort fee/night either. Overall, the resort was great for our needs, the water park and swimming pools were awesome, goofy golf needs some upkeep done and the other amenities were appreciated. We would definitely go back to this resort but really hope that they put some money back into the resort and fix it up a bit. The grounds were immaculately groomed and we always saw the cleaning staff in the morning going room to room offering maid service...at an additional fee of course. Great resort if you have young family.